Steps Estate Agents
Romford, RM5
4.8/5, 28 reviews
100% recommended
95% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
No description for branch.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Steps Estate Agents
19 Collier Row Road
Collier Row,Romford
Greater London
RM5 3NR
01708 747811

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £40,000 £477,000
Lettings 100% 99% £1,300 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 2 0 22 0 3 0 0 0
Areas covered
  • RM5
  • RM14
  • RM1
  • RM15
  • RM2
  • RM3
  • RM4
  • RM6
  • RM7
  • RM11
  • RM12
  • SS6
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA DPS Move With Us
Latest Properties

No Properties

Steps Estate Agents Branches (view all )

“Very good. easy system that records viewings ......”

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Dec 15,2019
Minithumbup
By: 'H'
Dec 15,2019
0 people found
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Very good. easy system that records viewings and offers not many other estate agents have this system. great team. highly recommend them. sold my house quickly....
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“Very good service, most helpful in my difficu......”

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Dec 12,2019
Minithumbup
By: 'John'
Dec 12,2019
0 people found
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Very good service, most helpful in my difficult circumstances. Very personal and helpful. I would recommend to others without hesitation....
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“We cannot thank the Team at Steps (Romford) e......”

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Dec 10,2019
Minithumbup
By: 'Ben'
Dec 10,2019
0 people found
this helpful
We cannot thank the Team at Steps (Romford) enough for the help and service they provided throughout the sale of our property. The communication was exemplary and a member of the team always called when they said they would which seems very rare for estate ...
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“Quality Agents...”

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Dec 09,2019
Minithumbup
By: 'T'
Dec 09,2019
0 people found
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Steps ensured we had plenty of viewings and once potential buyers found, they made sure all parties were kept informed throughout the sale through to completion. I found all the staff really professional and communication was really good. Jon and his team were brilliant....
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“used steps in the past and used jon good to s......”

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Dec 03,2019
Minithumbup
By: 'joe'
Dec 03,2019
0 people found
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used steps in the past and used jon good to sell my mothers property as usual jons services are second to none no messing honest opiions every time dosnt act like the typical estate agent ,thanks jon and everyone at steps first class...
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“Exceptional service from the whole team. Noth......”

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Nov 28,2019
Minithumbup
By: 'Ann'
Nov 28,2019
0 people found
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Exceptional service from the whole team. Nothing was too much trouble at any point of the sale. Andrea even helped after completion. Jon and the team are knowledgeable and efficient and made the whole process easier. Very experienced in the sale of Mobile homes....
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“Exceptional service...”

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Nov 28,2019
Minithumbup
By: 'Attique'
Nov 28,2019
0 people found
this helpful
Thank you for all your help in seeing this through to completion and exceptional service and I would highly recommend you to friends and family...
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“Five star company...”

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Nov 27,2019
Minithumbup
By: 'Ronald'
Nov 27,2019
0 people found
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The staff at Steps in COllier Row have all been fantastic they have always been very honest and kept us updated it was never to much trouble to sort out problems . They always returned your calls .I would not hesitate to recommend them to anyone ...
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By: Jon Good
Nov 28, 2019
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Thank you for the review Ron, it is really appreciated. We are a family run business and reviews like yours are really important to us. Thanks again ...

“Very good service...”

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Nov 12,2018
Minithumbup
By: 'Happy'
Nov 12,2018
0 people found
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We are very happy with Jon good as he was very good and kept us informed about our house sale and made selling our property go smoothly. Would recommend...
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Comment on agent fees
Good
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“Excellent...”

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Aug 25,2018
Minithumbup
By: 'Bery'
Aug 25,2018
0 people found
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Very good helped us through out the whole process. Would recommend your service to friends and family. Thanks to John....
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Comment on agent fees
Excellent
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“Successful move!...”

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Aug 23,2018
Minithumbup
By: 'Tess'
Aug 23,2018
0 people found
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We were very pleased with all the staff at STEPS from the initial meeting to our successful sale and purchase. They were polite, friendly and approachable and always kept us updated with any new information and we're proactive in moving both our sale and purchase ...
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Comment on agent fees
Fees were lower than other agents quoted, and we were happy with the final amount requested.
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“Buying a house as first time buyers....”

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Aug 23,2018
Minithumbup
By: 'Cristian'
Aug 23,2018
0 people found
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Thank you so much for all your support and professionalism. All your actions and advices came at the right time and in our interest....
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“A service better than expected from a smaller local firm. ......”

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Feb 10,2018
Minithumbup
By: 'dan70'
Feb 10,2018
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A service better than expected from a smaller local firm. Jon seemed to generate a lot of interest in the property resulting in a number of offers and Kelly was helpful in always being available to discuss progress once it had sold....
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Comment on agent fees
Reasonable
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“Jon valued our house and we liked him straight away. ......”

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Feb 02,2018
Minithumbup
By: 'Ila'
Feb 02,2018
1 people found
this helpful
Jon valued our house and we liked him straight away. Very honest, professional and upfront. He explained everything in detail and took his time to answer any questions we had. Throughout the selling process he kept us up to date with potential buyers and made ...
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Comment on agent fees
Fees are very affordable
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“Very pleased with the service and contact given that has ......”

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Jan 31,2018
Minithumbup
By: 'Mr'
Jan 31,2018
0 people found
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Very pleased with the service and contact given that has led to a successful exchange of contracts. Would use them again if necessary....
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Comment on agent fees
Very pleased with the fees at 0.08% of sale fee.
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“I would like to thank you Paul for all your ......”

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Jan 30,2018
Minithumbup
By: 'Steve'
Jan 30,2018
0 people found
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I would like to thank you Paul for all your help in the sale of my Father's property, thank you for all your good advice - A true professional . Also thanks to Kelly for keeping me up to date throughout. Cheers Steve...
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Comment on agent fees
very pleased.
Was this helpful? Yes
By: Jon Good
Jan 30, 2018
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Thank you Steve, we really appreciate your comments, I shall pass on your review to Paul & Kelly, and once again , thank you for the review ...

“The team at Steps Collier Row could not have done ......”

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Jan 28,2018
Minithumbup
By: 'Superb'
Jan 28,2018
0 people found
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The team at Steps Collier Row could not have done more to enable me to move. They were kind and supportive to my son and I from beginning to end. They effectively organised an open day, advised us regarding the offers subsequently received, continued to ...
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Comment on agent fees
Competitive fee which was reasonable for the excellent work done
Was this helpful? Yes
By: Jon Good
Jan 30, 2018
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Thank you so much for your review, its means everything to us. We are a small family run estate agency, and recommendations like this are what we aim for every time. ...

“Without hesitation STEPS are the BEST ! Kelly Workman was an ......”

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Nov 19,2017
Minithumbup
By: 'Karen'
Nov 19,2017
1 people found
this helpful
Without hesitation STEPS are the BEST ! Kelly Workman was an absolute star going above and beyond. Patience of a saint and nothing was too much trouble. Can't thank Kelly enough. Paul took fab photos ! Jon Good is a great manager, trustworthy. Collectively a fabulous team. ...
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Comment on agent fees
Very good could not be beaten on price - don’t be fooled by online prices
Was this helpful? Yes
By: Jon Good
Nov 19, 2017
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Thank you for your comments Karen, we really appreciate them ...

“Kelly is a real star although we was buying the ......”

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Nov 19,2017
Minithumbup
By: 'Brian'
Nov 19,2017
0 people found
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Kelly is a real star although we was buying the property she kept us informed every step of the way and found out things that we didn't know. She was so informative spoke to solicitors and made progress better than we could have done. Always ...
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By: Jon Good
Nov 19, 2017
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Thank you Brian we really appreciate your comments and I shall let Kelly know. ...

“Steps ( Collier Row ) in particular Jon Good & Rhys Jones were ......”

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Feb 01,2017
Minithumbup
By: 'Mak'
Feb 01,2017
0 people found
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Steps ( Collier Row ) in particular Jon Good & Rhys Jones were true professionals from start to finish. Their pro active and positive attitude stood out amongst the rest of the property agents who were allegedly trying to sell our house. The phots they took were better ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon Good
Feb 01, 2017
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Thank you Mark, I really appreciate your comments ...

“Intial contact was with Paul who was very good and ......”

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Jan 30,2017
Minithumbup
By: 'Alan'
Jan 30,2017
0 people found
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Intial contact was with Paul who was very good and did everything I asked for and got the house on the market when requested. We had two false starts when developers made high offers and we took the house off the market only for the ...
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Comment on agent fees
We negotiated a fair fee. You were prepared to negotiate
Was this helpful? Yes
By: Jon Good
Jan 30, 2017
View all comments (1)
Thank you for your review Alan, there might have been a mis understanding with the figure of £350,000, as we have NEVER said it was worth that low, we said that would be a good asking price as it was recognised by Rightmove in their drop down menu and that it would attract more buyers. We always knew it would achieve somewhere around £365,00 and not the £390,000 we got 3 times because the surveyors would always down value it (which they did) ...

“jon worked very hard dealing with a very awkward buyer ......”

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Oct 12,2016
Minithumbup
By: 'choey'
Oct 12,2016
0 people found
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jon worked very hard dealing with a very awkward buyer but in the end jon won the day which we both thank him for his perseverance. Michael & Christine....
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Comment on agent fees
good
Was this helpful? Yes
By: Jon Good
Oct 12, 2016
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Hi Christine, thank you for your comments, we got there in there in the end and i hope you enjoy your new home. ...

“As a first time land lord I found steps most ......”

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Oct 01,2016
Minithumbup
By: 'Helpful'
Oct 01,2016
0 people found
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As a first time land lord I found steps most helpful in the process.There was no pushing prospective tenants forward.I would use them again....
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Comment on agent fees
Good
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“It was great having to deal with Paul Davidson and ......”

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Sep 22,2016
Minithumbup
By: 'Zhan'
Sep 22,2016
0 people found
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It was great having to deal with Paul Davidson and Kelly Workman. They were extremely professional and polite in all our dealings with great advice and positive attitude at all times. I would highly recommend them to any of my friends and colleagues....
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Comment on agent fees
The fees were in line with the current market, so I can say they were good.
Was this helpful? Yes
By: Kelly Workman
Oct 12, 2016
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Thank you for your comments. We appreciate it ...

“Paul was very efficient and friendly. He did everything possible ......”

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Sep 22,2016
Minithumbup
By: 'Dempsey'
Sep 22,2016
0 people found
this helpful
Paul was very efficient and friendly. He did everything possible to nogatiate with the landlord and we was very happy with the service provided....
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By: Paul Davidson
Oct 12, 2016
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Thanks very much for your comments ...

“Jon dealt with the sale of my Father's property and ......”

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Sep 21,2016
Minithumbup
By: 'Francess'
Sep 21,2016
0 people found
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Jon dealt with the sale of my Father's property and I was very happy with his service. He kept me informed how things were progressing and when the solicitors, took too long over the sale chased them up and got the solicitors changed in order ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jon Good
Sep 21, 2016
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Thank you for your comments Frances, It just goes to show, solicitors can make or break a sale. ...

“Really happy from start to finish, i dont know if ......”

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Sep 20,2016
Minithumbup
By: 'Danny'
Sep 20,2016
0 people found
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Really happy from start to finish, i dont know if we would have got here without you, thank you for your help....
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Comment on agent fees
good
Was this helpful? Yes
By: Jon Good
Sep 20, 2016
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Thank you Danny for your comments. ...

“I would recommend Steps the whole team are very professional, ......”

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Sep 19,2016
Minithumbup
By: 'G'
Sep 19,2016
0 people found
this helpful
I would recommend Steps the whole team are very professional, Kelly was our main point of call she always responded to any queries very quickly and positively always with good humor....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon Good
Sep 19, 2016
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Thank you for your comment Gary, it is really appreciated. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:01 PM 25/01/2021 by Kevin Rawlings

Awards won by Steps Estate Agents, Romford RM5 3NR


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