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    Oliver Newby
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    Nick Kay
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Stephensons Estate Agents

10 Colliergate York
Yorkshire
YO1 8BP

01904 625533

Mar 07,2014
Minithumbdown
By:
Mar 07,2014
0 people found
this helpful
I arranged to view a house near Escrick and was at the house ten minutes before the viewing, using the time to walk around the area. The appointed time arrived and no one turned up; I waited for another ten minutes allowing for traffic, but nothing. I phoned the office and explained the situation but they claimed there wasn\'t an appointment, which was incorrect. When I was in the Stepehenson\'s office, I watched as the female staff member wrote the appointmetn in the lettings diary. I made a no...
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What agent could do to change your mind?
N/A. One bad experience is enough; stay away
Was this helpful? Yes
Feb 12,2014
Minithumbup
By:
Feb 12,2014
3 people found
this helpful
Oliver introduced me to the property, the purchase went through with no problems. I now rent it and use Stephensons as my agent. I am most impressed by the service they provide and the professionalism shown by the staff. I would recommend them to any prospective customers looking to purchase a new home or to make an investment....
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Feb 12,2014
Minithumbup
By:
Feb 12,2014
3 people found
this helpful
Stephensons provided professional knowledgeable & helpful services for recent valuations & property. They are always a \'first port of call\' for sound local advice. We would not fail to recommend their services in all property related matters....
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Feb 12,2014
Minithumbup
By:
Feb 12,2014
3 people found
this helpful
I am absolutely astounded to see negative feedback to towards Nick, Oliver & the team. Having previously used a number of well know agents in York it was refreshing to come across a team who at every stage put my feelings and stress levels before anything else. My sale did experience some issues (none my I add were Stephensons fault) however between Oliver & Nick they manage to get the job done. Having read the previous comments it would seem as though these remarks have been made follo...
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Nov 20,2013
Minithumbdown
By:
Nov 20,2013
0 people found
this helpful
Totally agree with several other v.low rated reviewers on here. Stephensons treat potential buyers with absolute disrespect, disdain and contempt. Though the industry has a bad reputation, their treatment was beyond terrible. It was a total shock to the system. They were obnoxiously pushing the purchase so fast and hard that it didn\'t go through in the end and both parties lost out. The stress was severe. I certainly woudn\'t sell with them and definitely wouldn\'t advise anyone else to sell wi...
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Was this helpful? Yes
By: Stephensons-York
Feb 11, 2014
View all comments (1)
Anon, We are very sorry to hear of you disappointing experience. We take all feedback seriously and would be more than happy to discuss the individual case further with you if you would like to contact us. Regards, Stephensons....
Nov 05,2013
Minithumbup
By:
Nov 05,2013
4 people found
this helpful
Excellent service from Stephensons, especially Oliver, who was very helpful and friendly throughout the whole process. A real positive was the speed of responses to emails. Can\'t fault the service at all, we were really happy. Well done Oliver, we really appreciated the personal service we received from you, thank you for helping us get our new home....
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Jan 15,2013
Minithumbup
By:
Jan 15,2013
6 people found
this helpful
I employed Stephensons to sell my property and I found them to be very professional, courteous and efficient. Nothing was too much trouble and despite my buyer losing their initial purchasers in the chain, Stephenson efforts kept the sale progressing and whole process took place within 12 weeks from instruction to completion. I would have no hesitation in recommending them and cant understand the comments made by other reviewers. I would rate Stephensons 11 out of 10. MARK...
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Jan 12,2013
Minithumbup
By:
Jan 12,2013
7 people found
this helpful
First class service from start to finish. Professional advice at the start, creative marketing and sold within the month with a dozen viewings. Friendly staff and we got the price we wanted. Strongly recommend them....
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May 24,2012
Minithumbdown
By:
May 24,2012
2 people found
this helpful
rude as they come, they treat there commision like its a dept you owe them and they try rush everything through to get it as quick as possible. we were very close to dropping out at a late stage because of how they talked to us. They have almost brought my girlfriend to tears after a couple of phone calls with them which really is a first for her. If you are selling dont use them as they will put off potential buyers....
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Jul 21,2011
Minithumbdown
By:
Jul 21,2011
0 people found
this helpful
Absolutely ridiculous. avoid at all costs unless you want your time wasting....
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Sep 23,2010
Minithumbdown
By:
Sep 23,2010
3 people found
this helpful
If you would like an Estate agent to treat your potential buyers like scum then I fully recommend Stephensons. For example I rang up to ask them to let the seller know we were going on holiday and that she would need to get back to us with a response to our offer and they insisted that the seller already knew this even though I was telling them this for the first time! Also when the seller rejected our initial offer I asked what sort of offer they may be open to and they told me haughtily "t...
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Was this helpful? Yes
By: loz
May 24, 2012
View all comments (2)
we are in the prosses of buying a house through stephensons and they are very close to making us drop out at a very late stage. really rude and talk to you as if your an idiot that will beleve anything. they are so rude and offensive that they have almost left my girl friend in tears after phone calls which is not like her at all. all they want is there comision as quick as possible. i personally hope they go under, dont use them....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
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Oliver Newby - upload your photo Oliver Newby
4 reviews

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Nick Kay - upload your photo Nick Kay
1 reviews

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