Stephenson Browne
Stoke On Trent, Stoke on Trent, ST7
2.1/5, 7 reviews
28% recommended
0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
No company information

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Stephenson Browne
13 Crewe Road
Stoke on Trent
Staffordshire
ST7 2EW
01270 883130

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £130,000 £240,000
Lettings 100% 99% £400 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 2 1 0 1 0 1 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Not use again....”

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Sep 07,2020
Minithumbdown
By: 'Charlotte'
Sep 07,2020
0 people found
this helpful
Today was supposed to be our first experience with this company. After a missed call and a voicemail telling us to phone back the estate agents half an hour before our viewing call back X5 attempts - trying to call back 30 seconds after missed call. ...
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“I arranged to view a rental today in Trentham......”

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Aug 19,2019
Minithumbdown
By: 'Michele'
Aug 19,2019
0 people found
this helpful
I arranged to view a rental today in Trentham but had no confirmation so rang to confirm. So disappointed to be told that no I couldn't view as they'd received an application!??...I would have turned up not knowing this had I not rang...with ...
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“Great Service!!...”

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Jul 26,2018
Minithumbup
By: 'Isaac'
Jul 26,2018
0 people found
this helpful
I have had a very positive and fulfilling experience renting with Stephensons Browne. They have been very helpful, going out of their way to help me to settle and are prompt in answering emails....
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Comment on agent fees
Good
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“Terrible...”

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Jun 18,2018
Minithumbdown
By: 'Andy'
Jun 18,2018
2 people found
this helpful
Complete waste of time from start 2 finish. They lie, have no concern for you only your money. Slow to relay important information. Did not advertise property as they say on website. Read small print before signing on the dotted line. Took our money way after ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: chaitali
Jun 03, 2019
View all comments (2)
Very poor service, recently rented the property the agent is not at all aware what is working nd not working in the property. The property is not even registered don’t understand if this a fraud or plain negligence, if I drop an email the agent is never available it’s always next day and then another day. There not even a inlet nd outlet provided for washing machine , damp patches on wall , hob doesn’t work, meter is not registered. And to my surprise no one has idea about all this. Bigges ...

“Not very responsive to emails , lazy daisy - and after ......”

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Oct 05,2017
Minithumbdown
By: 'John'
Oct 05,2017
2 people found
this helpful
Not very responsive to emails , lazy daisy - and after the sale they do not want to know or answer questions after the sale . Even if there had been potential breaches in contract...
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Comment on agent fees
Average
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“We needed to rent a house in a hurry, and ......”

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Aug 04,2017
Minithumbup
By: 'Jan'
Aug 04,2017
0 people found
this helpful
We needed to rent a house in a hurry, and were new to Staffordshire, and Alex and team were extremely helpful and understanding; nothing was too much trouble. Alex was prompt, friendly and efficient and the tenancy went really smoothly. We would recommend for any-one ...
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Comment on agent fees
Very reasonable
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“Poor service. Rented for nearly 4 years. They were very unprofessional ......”

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Jan 09,2014
Minithumbdown
By: 'Bac'
Jan 09,2014
4 people found
this helpful
Poor service. Rented for nearly 4 years. They were very unprofessional they have no interest in the tenant only the landlord and the rent. Will not use them again or recomemnd them to anyone....
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What agent could do to change your mind?
Been more professional and not go back on their word.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Stephenson Browne, Stoke on Trent ST7 2EW


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