• Ryan Lee
    Ryan Lee
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    James Metcalf
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    Carlos Cristo
  • James Holt
    James Holt
According to home.co.uk, we are the fastest-growing independently owned and operated estate agent in SE27. Steve Barton and James Metcalf have known each other for 15 years and are friends as well as business partners. The two first met in 1999, when James started work at the same estate agent as Steve, and immediately enjoyed working together. Steve was born in West Norwood and has spent 18 years as an estate agent in South East and Central London, while James has 15 years of agency behind hi Read full description...m. Their combined experience and friendship have created a unique foundation for teamwork and approachability at the office.
Stephen James

493 Norwood Road West Norwood, London
Greater London
SE27 9DJ

020 8761 2120

Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
Ryan was an exceptional help during a stressful wait for the move to finally go through. He made lots of calls to help move things along and to gain information for us when required. When he was not around the other members of the office were very helpful too....
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Comment on agent fees
Agent fee was fine..had a preferential rate as had bought our house through them 7 years before.
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
Stephen James is a excellent estate agents. James Metcalf sold our house within the 1st week it being on the market. Very professional service and always available for advice. Would definitely recommend to anyone who wants a trustworthy/professional agent....
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Comment on agent fees
Good fees
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Feb 20,2016
Minithumbup
By:
Feb 20,2016
0 people found
this helpful
Best estate agency ever. Very friendly and positive. All operators on the phone have been helpful and polite. Always there to help. Strongly recommend,always deliver a first class service....
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Comment on agent fees
good
Was this helpful? Yes
Jan 06,2016
Minithumbup
By:
Jan 06,2016
1 people found
this helpful
I have no hesitation in recommending Ryan. Throughout a long, at times stressful and difficult process, he was unfailingly calm, polite, friendly and efficient. Thanks Ryan!...
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Comment on agent fees
The lowest I was quoted so good!
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Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
this helpful
I was already renting through Stephen James estate agents and knew their rental guys to be friendly and efficient so felt confident buying through them too. Ryan, who deals with the sales, did not disappoint and was absolutely fantastic from start to finish. I was a bit of a nervous buyer so asked to see the house 3 times. Ryan made plenty time for the viewings each time so I didn't feel rushed and answered all my questions thoroughly and put me at ease with the purchase. Throughout the ...
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Sep 22,2015
Minithumbup
By:
Sep 22,2015
0 people found
this helpful
Ryan was incredibly helpful throughout the buying process. He kept me informed of all the changes to dates as and when they occurred. All questions were answered within 24 hours and he sorted out numerous visits to the property. Very good customer demeanour throughout the process....
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Areas covered
  • SE27
  • SE21
  • SW2
  • SW16
  • SE19
  • SE24
  • SE22
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £370,000
  • Max: £370,000

Letting No data

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 4 0 2 0 0 0
Ryan Lee Ryan Lee
Senior Negotiator
5 reviews

About Ryan No description set View full profile
James Metcalf - no image available James Metcalf
2 reviews

About James No description set View full profile
Carlos Cristo - no image available Carlos Cristo
1 reviews

About Carlos No description set View full profile
James Holt James Holt
0 reviews

About James No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 5:26 PM 04/08/2015 by James Metcalf

Complaints Procedure

In-House complaints leaflet

1. Stephen James (Residential Estate Agent) Ltd TA Stephen James is a Member
of The Property Ombudsman aims to provide the highest standards of service
to all our customers. To ensure that your interests are safeguarded, a
complaints procedure has been introduced.
This provides for the matter to be dealt with internally by Mr Steve Barton or Mr James Metcalf and in the event that we are not able to deal with the issue to our mutual
satisfaction, by reference to The Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the
Directors at the address as below:
James Metcalf, Stephen James, 493 Norwood Road, West Norwood, London,
SE27 9DJ.
3. Your complaint will be acknowledged within 24 hours but no longer than
3 working days, investigated thoroughly in accordance with established inhouse
procedures and a formal reply will be sent to you within 15 working
days of receipt of your complaint.
4. In the event that the final review as detailed above still fails to satisfy your
complaint, then you are at liberty to have the matter referred to the
The Property Ombudsman. We will submit our file to the Ombudsman on
request. You are also entitled to have your complaint referred to the
Ombudsman should we fail to deal with matters promptly or do not comply
with our in-house complaints procedure within 8 weeks from the
date we receive your written notification.
Last updated at 5:26 PM 04/08/2015 by James Metcalf

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