• Steve Barton
    Steve Barton
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    James Holt
The Bow advantage Our new office in Bow, a highly visible corner site on Roman Road, is now open and were looking forward to bringing our popular approach and success to East London. Bow may not be short of estate agents, but we strongly believe theres an opening for a passionate and professional independently owned and operated company to offer a real and more personal alternative to the larger brands.
Stephen James

610b Roman Road Bow, London
Greater London
E3 2RW

020 8821 2888

Sep 06,2016
Minithumbdown
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Sep 06,2016
0 people found
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WORST COMPANY EVER! Lied that my deposit is secure, but when I wanted to retrieve they said that all the money is in landlords hands and they have nothing to do with it. Every time they were washing their hands off the problems. Took my money and goodbye. I lost ƒÂ¯¿½800 because of their lies,but I'm taking this case to the court....
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Comment on agent fees
absolutely not reasonable fees
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By: Steve Barton
Sep 06, 2016
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I am sorry to hear you think you have been provided with a poor service from our Company and I am personally disappointed that you did not at any stage requested a meeting with me discuss this matter in person. As you know we provided your Landlord with a let only service and therefore have been unable to deal with any issues relating to your Tenancy. We did however, pass on your comments to the Landlord promptly. I do not think it appropriate that I publish specific information about your Tenan....
Mar 23,2016
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Mar 23,2016
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James was polite and responded quickly whenever I had a query. He was also helpful in chasing the vendor and their Solicitor....
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Jan 18,2016
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Jan 18,2016
1 people found
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Stephen James acted on finding me a tenant straight away, they were professional & efficient & very organised & informative. They gave prompt feedback on viewings & the photo's taken for the catalogue were excellent. The also supplied & very detailed & professional inventory. I would certainly use this company again & recommend them too. Overall excellent service!...
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Comment on agent fees
well worth the fee paid!
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Jan 15,2016
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Jan 15,2016
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I would highly recommend using Stephen James Estates. From the very first viewing, to the last piece of communication, all I can say is that the business and transaction was exemplary. Steve Barton was our main point of contact and handled the process brilliantly. They would be my first port of call for all future transactions in the area....
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Comment on agent fees
Fees were reasonable, comparative with the market.
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Sep 22,2015
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Sep 22,2015
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Service from Stephen James was excellent throughout. I was very satisfied with the initial valuation and advice, extending beyond the sale of the property. Once the property was listed, Stephen James were very active in organising and carrying out viewings and also chasing feedback from prospective buyers. The sale was agreed within 2 weeks of the property being put on the market, having had viewings most days during that period (multiple viewings on some days. Once the sale was agreed, I was pr...
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Comment on agent fees
Fees were very reasonable compared to competing estate agents in the area. One of the cheaper fees I was quoted, but with no compromise to the service.
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Sep 15,2015
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Sep 15,2015
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I bought a property marketed by Stephen James. Through out I found Steve Barton and Scott Bird highly professional in their approach, acting very promptly to ensure the sale went through as quickly as possible. Steve in particular was very helpful in keeping the vendor on board during the latter stage of the purchase when there were some delays in the chain....
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Sep 14,2015
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Sep 14,2015
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The agents at Stephen James, have from the beginning, been extremely well organized, communicative and pro-active in their dealings with us. They are not the first estate agents we have used to let our flat and the difference between them and our last agent is like night and day. They have acted completely professionally, advising us of our obligations as a landlord, helping us to prepare the flat to be rented and discussing through with us every question that we raised. Steve Barton and his ...
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Sep 13,2015
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Sep 13,2015
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We chose this estate agent because he was local. As it turned out he was absolutely brilliant at getting our flat rented. It's been hassle free and I'd happily recommend this estate agent to anyone. I'm sure we willbe using them when we come to sell too....
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Sep 09,2015
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Sep 09,2015
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We used Stephen James to find tenants for our flat and they also now manage the property. Communication has always been very easy and they get things sorted efficiently, as well as being really reasonably priced. I'll carry on using them as I feel the property is in safe hands, with minimal hassle for me....
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Sep 09,2015
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Sep 09,2015
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This was my first experience of letting and I called into several local Estate Agents for advice. I chose Stephen James because they were a local business, with a small team and I was impressed by their knowledge, experience and their honest and friendly approach. I was not disappointed. I have found them to be professional, punctual, deliver what they say they will and easy to contact with speedy replies. I am extremely happy with their service and wouldn't hesitate to recommend them to other...
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Comment on agent fees
Competitive
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Aug 24,2015
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Aug 24,2015
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After initially having my property on the market for a few months I decided to change estate agents and approached 'Stephen James' estate agents and spoke to Steve Barton. We talked at length about the price of the property and how he intended to market it. There were no delays and things started to happen very quickly and potential buyers soon started to view the property. From the word go I was kept completely in the picture, by Steve Barton and Scott Bird, as to exactly how things were pro...
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Aug 06,2015
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Aug 06,2015
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Steve and Scott did a fantastic job marketing my property eventually selling it at a good price. They were proactive and highly responsive. They kept me informed of how viewings were going and were completely on the ball at every stage. This continued right through to the conclusion of the sale. I would recommend them and wish them every success....
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Sep 14,2014
Minithumbup
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Sep 14,2014
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Just completed on my first purchase through Stephen James (bow office). They were a credit to their industry and certainly changed my somewhat low opinion of estate agents. Steve, Scott - thank you very much for all your hard work and transparency. I would definitely recommend this company. Richard....
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Areas covered
  • E3
  • E3
  • E15
  • E20
  • E14
  • E8
  • E9
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £320,000
  • Max: £395,000

Letting
  • Min: £0
  • Max: £0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 0 1 5 0 2 0 1 0
Steve Barton Steve Barton
Director
10 reviews

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James Holt - upload your photo James Holt
2 reviews

About James No description set View full profile

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Fees

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Last updated at 1:48 PM 06/08/2015 by Steve Barton

Complaints Procedure

In-House complaints leaflet
1. Stephen James (Residential Estate Agent) Ltd TA Stephen James is a Member
of The Property Ombudsman aims to provide the highest standards of service
to all our customers. To ensure that your interests are safeguarded, a
complaints procedure has been introduced.
This provides for the matter to be dealt with internally by Mr Steve Barton
and in the event that we are not able to deal with the issue to our mutual
satisfaction, by reference to The Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the
Director at the address as below:
James Metcalf, Stephen James, 493 Norwood Road, West Norwood, London,
SE27 9DJ.
3. Your complaint will be acknowledged within 24 hours but no longer than
3 working days, investigated thoroughly in accordance with established inhouse
procedures and a formal reply will be sent to you within 15 working
days of receipt of your complaint.
4. In the event that the final review as detailed above still fails to satisfy your
complaint, then you are at liberty to have the matter referred to the
The Property Ombudsman. We will submit our file to the Ombudsman on
request. You are also entitled to have your complaint referred to the
Ombudsman should we fail to deal with matters promptly or do not comply
with our in-house complaints procedure within 8 weeks from the
date we receive your written notification.
Last updated at 1:48 PM 06/08/2015 by Steve Barton

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