• Malcolm Goes
    Malcolm Goes
  • upload your photo
    Ben Nicol
  • Wendy Fitzgerald
    Wendy Fitzgerald
  • Catherine Chan
    Catherine Chan
  • Susan Shitima
    Susan Shitima
  • upload your photo
    Salma Skunder
Stanford Estates offer an alternative service to people who want a change from the typical status quo. Our unique approach starts with why, why you are considering selling, buying renting or letting? Using this information we are then able to offer a bespoke service to each of our clients ensuring that they achieve their goals. Our clients come back to us time after time because we sell through service.
Stanford Estates

2a Dartmouth Road Forest Hill, London
Greater London
SE23 3XU

020 8699 6778

Dec 04,2016
Minithumbup
By:
Dec 04,2016
Featured Review
0 people found
this helpful
Catherine was brilliant. We had a pretty poor service from other estate agents but Catherine was always helpful, clear and direct. Estate agents are inherently working for the seller but Catherine was approachable and always ready to answer our questions. She made sure the sale went through swiftly and smoothly. We have nothing but praise for her and Stanford's....
read full review
Comment on agent fees
Fees were clearly communicated and a fair reflection of the service
Was this helpful? Yes
Nov 20,2016
Minithumbup
By:
Nov 20,2016
Featured Review
1 people found
this helpful
Stanford estates arranged the sale of my house in SE23. The organisation of viewings was handled in a very efficient and friendly manner and I had an offer in no time at all. Ben, Wendy and Malcolm clearly know the housing market and I would certainly recommend their services to any prospective buyers/sellers in their locality....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 14,2016
Minithumbup
By:
Nov 14,2016
Featured Review
0 people found
this helpful
Wendy was a pleasure to deal with - efficient, informative and made purchasing our first home a very smooth process. She made us feel very reassured and promptly answered our many questions. I would not hesitate to recommend Wendy....
read full review
Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
Featured Review
0 people found
this helpful
I hate writing these things... But having rented and then sold my flat through Stanfords I really had to. It couldn't have been smoother - the tenant they found for me was superb (beyond tidy, no problems with payment) and the sale went from phone call to completion in less than 3 months....
read full review
Comment on agent fees
Letting - not the cheapest, but quality of tenant offset this (2 minor repairs in 12 months) Sales - cheapest out of the agents I talked to.
Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
Featured Review
0 people found
this helpful
Malcolm was very present throughout the process, from booking the viewing to closing the deal, he's definitely a great agent!...
read full review
Comment on agent fees
I think the price was fair, considering the London average. My sole critique was the inability of taking my keys at the property, it was a bit of a hassle to have to go to Forest Hill carrying my moving Γ’β‚¬β€œ maybe in the future the agency could rethink that system.
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Catherine was helpful and friendly throughout the process of our house purchase, from viewing to completion. The whole process went surprisingly smooth because Catherine responded to all queries efficiently and in a timely manner. I would highly recommend her and Stanford Estates to friends in the South East London area looking to buy or sell a home....
read full review
Was this helpful? Yes
Oct 18,2016
Minithumbup
By:
Oct 18,2016
0 people found
this helpful
Stanford Estates are very efficient and courteous. They take great pains to keep landlords fully informed of developments at all times. I have been very happy with the service they provide....
read full review
Was this helpful? Yes
Oct 15,2016
Minithumbup
By:
Oct 15,2016
0 people found
this helpful
Very fair. Did not give us the expected hard sell and were patient with us when we had difficulties with our chain. Always quick to call back and give us information and were pleasant to deal with. We would use them again!...
read full review
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
Catherine was very positive and professional. We actually chose to rent the first property she showed us and were very impressed with our other interactions with Stanford estates during the process....
read full review
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
Catherine was approachable, cheerful, helpful and friendly. She made the process of securing our flat easy and I would recommend her to others....
read full review
Was this helpful? Yes
Oct 13,2016
Minithumbup
By:
Oct 13,2016
0 people found
this helpful
Very professional service from start to completion. Would suggest that property inventory be formalised between buyers and sellers to avoid any possibility of confusion later on, especially if waiting for probate to exchange & complete....
read full review
Comment on agent fees
Standard for the market.
Was this helpful? Yes
Oct 13,2016
Minithumbup
By:
Oct 13,2016
0 people found
this helpful
Very helpful, friendly and efficient service. All negotiations and paperwork were dealt with smoothly and quickly. All necessary information as provided at every stage of the renting process....
read full review
Comment on agent fees
No problems
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
Malcolm is really proactive and caring - he showed real concern for me, and made sure I got my flat rented as fast as possible, to a great tenant....
read full review
Comment on agent fees
Quite high, but I don't begrudge that for the service.
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
The Forest Hill team were all great going over and beyond what a selling agent is required to do. They worked as a team, were communicative and helpful the whole way through the process from advertising to completion. They added a local and personal touch to the process....
read full review
Comment on agent fees
As expected.
Was this helpful? Yes
Jun 20,2016
Minithumbup
By:
Jun 20,2016
0 people found
this helpful
We have bought a number of properties in Forest Hill over the last 17 or so years, but we only ever use Stanford Estates when it's time to sell. It's not for the levels of service, which are as high as is to be expected. We use them because they have an uncanny ability to deliver on their valuation, which no other local agent seems able to come close to. They achieve the right price and do it quickly, as opposed to over promising and having the property languish on the market for weeks / months....
read full review
Was this helpful? Yes
May 20,2016
Minithumbup
By:
May 20,2016
0 people found
this helpful
Wendy was very helpful when I bought my flat last year and kept me informed at all times - she has also been very helpful since then helping me to locate contractors for renovations etc - I am very impressed by her professionalism. Claire...
read full review
Was this helpful? Yes
May 13,2016
Minithumbup
By:
May 13,2016
0 people found
this helpful
Alex, Catherine and Selma were extremely professional in the way in which they dealt with the letting out of our property. They made the whole experience very easy and we really appreciated their friendly approach. We will definitely be using them to re let our property and I have been very vocal in telling my friends how refreshing it has been to deal with Stanfords after previous experiences with other agencies....
read full review
Comment on agent fees
Fair for the work involved.
Was this helpful? Yes
May 13,2016
Minithumbup
By:
May 13,2016
0 people found
this helpful
I have used Stanford Estates for the last few property sale/purchases that I have made, and they have always been unfailing helpful, courteous, professional and efficient. Regardless of whatever stresses are being caused by other parties or legal teams, Stanford's always manage to remain calm and collected which has always been a great comfort. For my recent sale, Jamie in particular, was consistently efficient and helpful and made the process much easier than I had expected. My only regret i...
read full review
Comment on agent fees
The fees I have paid for Stanford's services on the past two occasions have always been competitive. The level of personal service you receive is worth the money.
Was this helpful? Yes
Apr 12,2016
Minithumbup
By:
Apr 12,2016
0 people found
this helpful
Thanks to a great team at Stanford Estates, the sale of our property was straightforward and stress free - even though we had already moved abroad during the sales process. The team was always helpful, gave realistic and useful advice and respond promptly to any queries. They helped to negotiate with our buyers efficiently and we are more than satisfied with the sale. We would highly recommend Stanford Estates to family and friends....
read full review
Comment on agent fees
Very reasonable and competitive fees.
Was this helpful? Yes
Mar 24,2016
Minithumbup
By:
Mar 24,2016
0 people found
this helpful
We can't recommend Stanford highly enough. We live in Dorset and were worried about leaving our Forest Hill property empty during sale. We researched agents and found Stanford stood out amongst the many others. Alex, Wendy, Catherine and Jamie were all exceptional. They arranged viewings immediately and and kept us informed at all times. They found us a buyer within a couple of days and dealt quickly and professionally with any small problems which came up. They made what could have been a st...
read full review
Comment on agent fees
Good. Worth every penny for their never ending patience and hard work
Was this helpful? Yes
Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
Malcolm and the team were responsive and proactive. Got a lot of interest & offers in the first week. When an offer unfortunately fell through they were willing to be flexible on pricing and rates to ensure we could find an alternative buyer quickly. They then managed the buyer and solicitor closely to ensure a speedy completion. Would defiantly recommend for properties in Catford....
read full review
Was this helpful? Yes
Oct 27,2015
Minithumbup
By:
Oct 27,2015
0 people found
this helpful
We bought our property through this branch, so when it came to selling it we thought we would get this estate agent and a couple of others to value the property. Alex valued our property, and from the start both him and the team were just really helpful and honest about everything. They explained everything very clearly and helped us to understand the selling process and the market so we could make informed decisions about selling the property. They were very professional in putting together the...
read full review
Was this helpful? Yes
Oct 07,2015
Minithumbup
By:
Oct 07,2015
0 people found
this helpful
I met Malcolm when I was looking at properties in the Forest Hill/Brockley/Catford area. As a first time buyer, I was new to the process and found Malcolm to be up-front and honest about what our budget could afford (he started by showing me local properties sold in the previous 3 months to give an idea) as well as why certain areas were good to look at and why some weren't. As I was new to the area, this was invaluable. After finding a property, throughout the offer, negotiation and subsequent...
read full review
Was this helpful? Yes
Oct 06,2015
Minithumbup
By:
Oct 06,2015
0 people found
this helpful
I have dealt with Malcolm Goes in two separate occasions once when purchasing my residential property & then when renting out another property I own. On both occasions I have found Malcolm & Stanford Estates professional, informative & excellent communicators regardless if they are representing me or I am on the other side of the transaction....
read full review
Was this helpful? Yes
May 28,2015
Minithumbup
By:
May 28,2015
0 people found
this helpful
From the first viewing all the way through to completion Malcolm was always contactable, friendly and extremely knowledgeable. It made the whole process as smooth as it could be....
read full review
Was this helpful? Yes
May 13,2015
Minithumbup
By:
May 13,2015
0 people found
this helpful
This was my first time moving with an estate ageny and I can honestly say Sophie was absolutely brilliant in assisting me with this process. Not only did she push for my referencing to be completed within a week, she also went out of her way to contact me and keep me up to date on a daily basis with the process at hand. With a stressful move ahead, it was made a much easier process with the help of Sophie. I am now happy in my new home and am still receiving communications from Sophie to find ou...
read full review
Comment on agent fees
Excellent!!! The best I have seen and very reasonable
Was this helpful? Yes
May 06,2015
Minithumbup
By:
May 06,2015
0 people found
this helpful
I have moved SO MANY TIMES in the last few years so have dealt with many agencies and have had some hard times with many of them. In consequence I have been pretty bolshy at times with Sophie and the staff at Robert Stanfords as I have got used to doing with other agencies. However I will say that actually my anger was misdirected and that Stanfords have generally been really good agents who behave like decent human beings rather than some of the treatment I have received from other agents. Tha...
read full review
Was this helpful? Yes
May 01,2015
Minithumbup
By:
May 01,2015
0 people found
this helpful
All the staff were knowledgeable, friendly and helpful right from the first evaluation to the moment the property completed. They kept in touch at all times, letting me know what was happening with viewings, feedback, etc. They made the selling process very easy and straightforward. They also knew their clients and had offers on my property within a few days. A friend recommended them to me. I'm glad I took her advice and I would recommend them to anyone selling or buying in this area....
read full review
Comment on agent fees
Previously I always thought estate agents fees were high but this company worked for the money and I have absolutely no problem with their fee.
Was this helpful? Yes
Apr 28,2015
Minithumbup
By:
Apr 28,2015
0 people found
this helpful
Malcolm was great. He chased when no one else was chasing and helped close the deal. We would very much recommend Robert Stanford and would use them again if the need arrived....
read full review
Was this helpful? Yes
Apr 24,2015
Minithumbup
By:
Apr 24,2015
0 people found
this helpful
We purchased a house from this agent after viewing it on their website. Their representative, Malcolm Goes, was extremely helpful, very communicative and polite in all his dealings with us. As a result the purchase went smoothly and we were extremely satisfied....
read full review
Was this helpful? Yes
Apr 24,2015
Minithumbup
By:
Apr 24,2015
0 people found
this helpful
Malcolm, Fatma and Alex from Robert Stanford were always very professional, friendly and helpful. We were a lot more comfortable going with them than some of the other agents whom we felt did much more of a hard sell on us. They were also very helpful in communicating with our vendor's agents who we found very unprofessional. We were very grateful that they took this on as it saved us some stress. The sale of our property had lots of complications and Malcolm worked very hard to aid communicat...
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes
Apr 24,2015
Minithumbup
By:
Apr 24,2015
0 people found
this helpful
Sophie was incharge of managing the property I was letting for 2 years. She was always extremely helpful and went out of her way to help. She would always respond via email or phone very quickly and always kept me updated on whatever the issue was....
read full review
Was this helpful? Yes
Apr 23,2015
Minithumbup
By:
Apr 23,2015
0 people found
this helpful
I've used Stanford Estates three times now on the same property, Twice to rent it out and finally to sell it. I obviously wouldn't go back to them every time if they weren't doing something right. Alex got tenants in for me in within a week of going on the market twice and Malcolm got my sale through in double quick time. Another mention to Sophie as well who has been lovely to deal with whilst my tenants were in there. As well as being extremely efficient; all three of them are people I actuall...
read full review
Comment on agent fees
Structured a deal for me on fees because I was a returning customer. Knew what they were from the start and didn't have any surprises.
Was this helpful? Yes
Apr 23,2015
Minithumbup
By:
Apr 23,2015
0 people found
this helpful
Excellent professional service provided, local knowledge outstanding and a real family personal feel provided by Malcolm and Wendy who managed the whole sale with an outstanding level of service making the whole process seamless. thankyou!...
read full review
Comment on agent fees
Fees spot on and very competitive
Was this helpful? Yes
Mar 19,2015
Minithumbup
By:
Mar 19,2015
0 people found
this helpful
Sophie was a great letting agent to deal with. She was always very happy to help solve any issues that we had with our flat....
read full review
Was this helpful? Yes
Areas covered
  • SE23
  • SE26
  • SE4
  • SE22
  • SE6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£225,000
  • Max: Β£730,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
25 1 28 4 57 0 56 0 3 1
Malcolm Goes Malcolm Goes
Assistant manager
52 reviews

About Malcolm No description set View full profile
Ben Nicol - no image available Ben Nicol
Director
16 reviews

About Ben No description set View full profile
Wendy Fitzgerald Wendy Fitzgerald
Consultant
23 reviews

About Wendy No description set View full profile
Catherine Chan Catherine Chan
7 reviews

About Catherine No description set View full profile
Susan Shitima Susan Shitima
Property Manager
0 reviews

About Susan No description set View full profile
Salma Skunder - no image available Salma Skunder
2 reviews

About Salma No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Our fees are take into account several factors including saleability, visibility and marketing price. More often than not we work on a sliding scale, meaning we can offer a tailor made fee structure that works for the individual. To find out more about our fees book in a market appraisal and we will be able to breakdown the value of your home versus the price we charge for the sale.
Last updated at 11:46 AM 12/10/2016 by allAgents

Complaints Procedure

Complaints policy:



Under the Rules and Regulations of The Property Ombudsman, which Robert Stanford Estates Ltd are guided by, we advise you of the following actions that we will take should you wish to make a complaint on any matter regarding a transaction with Robert Stanford Estates Ltd.



1. A complaint should be made in writing to Mr Ben Nicol, Company Director and can be posted to the company address at 2a Dartmouth Road, London, SE23 3XU.



2. Your complaint will be recorded at the time that it is made, and will be acknowledged within 3 working days.



3. Robert Stanford Estates will deal with any representative that the complainant chooses to instruct on their behalf.



4. After your complaint has been acknowledged, Robert Stanford Estates Ltd will conduct a full investigation into the matter. A formal written outcome will be posted out to you within 15 days of the acknowledgement of your complaint.



5. The conclusion of your complaint will include a written statement of Robert StanfordҀ™s final view.



6. Should you be dissatisfied with the outcome of this report then Robert Stanford are fully accredited by The Property Ombudsman for Sales & Lettings and you may wish to pursue further with them. We would advise you to go towww.tpos.co.uk for further information as to how to proceed with this. Should you choose to take the matter further it must be done within 6 months of the initial complaint.

Last updated at 11:46 AM 12/10/2016 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Make an Enquiry