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    Melanie Ayling
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    Dee Hatton
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    Ben
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    Georgia
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    Joanne Payne
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    Emily Hawke
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    Joanne Payne
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    Emily Hawkes
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    Joanne Payne
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    Ian Osborne
Stags experienced and professional staff are waiting to assist you with your property enquiry. Stags Truro office is situated in Lemon Street, a wide attractive Georgian street, which is widely regarded as the best street in the city. The office was opened in 1999 and has a flourishing estate agents team and an established letting agents team. The Professional Services department can also be found here, giving expert advice on all planning, estate management and rural business issues, as well as Read full description... carrying out professional valuations for probate, matrimonial disputes and inheritance tax to name but a few. There are plenty of attractions in Truro, including the indoor Pannier Market, which is open all year round, the Hall for Cornwall (a performing arts venue), The Royal Cornwall Museum, and the Winter Festival, with its hugely popular paper lantern parade. The independent and state schools in the area rank well and offer education from 3 – 18. Truro and the surrounding area is a wonderful part of the world and boasts renowned surfing beaches, coastal walks and excellent sailing waters. Within easy reach of the city are historic fishing villages including Fowey, Mevagissey, St Mawes, Mousehole, St Ives and Padstow.
Stags

61 Lemon Street Truro
Cornwall
TR1 2PE

01872 241777
Aug 24,2017
Minithumbup
Georgia
By: 'John C'
Aug 24,2017
0 people found
this helpful
Georgia dealt with my purchase of a beautiful local Cornish property impressively, this purchase was made especially problematic by the buyers of my own property in surrey dropping out three times all at various stages along the way. Georgia persevered throughout this process, several times it was necessary to calm the understandably frustrated seller's, even providing myself with moral support too on a number of occasions. Nothing was ever too much trouble for her, in fact she would usually...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 16,2017
Minithumbup
Emily Hawke
By: 'Rhiannon and John'
Aug 16,2017
0 people found
this helpful
An extremely professional and tailored service led by Emily and Joanne. We needed to find a place to rent on a short time scale. Our needs were met with due diligence and extreme proficiency - we had viewings lined up very quickly. The small details were also taken into consideration, where other Lettings agents let us down; logistics were well thought out with Emily at the helm - visiting properties with added details such as work routes at the same time. Your commute time is an important thing...
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Comment on agent fees
Rather steep, but arguably the best local firm for Lettings.
Was this helpful? Yes
Jul 13,2017
Minithumbup
Joanne Payne
By: 'GOM'
Jul 13,2017
0 people found
this helpful
Retiring as a residential landlord and finding a suitable agency to administer my lettings has not been easy. After four years and five agencies I've found one thats reliable and a pleasure to work with. Joanne and Emily of Stag's have proven they are just what I need and retiring has become a little easier...
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Comment on agent fees
I never discuss money
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Jun 28,2017
Minithumbup
Emily Hawke
By: 'Nicola'
Jun 28,2017
0 people found
this helpful
Having rented for over 10 years both privately and through an agency, Emily at Stags has by far made this the smoothest move yet. Although the rental fees are higher than most agents, for the first time as a tenant I have felt they are acting in the renter's best interests as well as the landlord! Keep up the good work!...
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Comment on agent fees
Higher than most I have rented through before
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Jun 15,2017
Minithumbup
Georgia
By: 'Tony'
Jun 15,2017
1 people found
this helpful
Stags sold our property between Truro and St. Austell in June 2017, the property was marketed in 3 lots to ensure we received active interest for the property. Georgia Prowse was instrumental in managing all 3 lot sales, keeping all parties focussed on completing the transactions. I can't praise Georgia highly enough!...
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Comment on agent fees
Fees were as expected
Was this helpful? Yes
Jun 02,2017
Minithumbup
Emily Hawke
By: 'Heather & Graham'
Jun 02,2017
1 people found
this helpful
We used Stags to find our current rental property. Emily has been a wonderful and proactive estate agent to deal with, always so helpful, polite and happy to help. She always responds to emails promptly and makes an effort to go above and beyond - so far, one of the best estate agents we have ever dealt with....
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Comment on agent fees
In comparison to other agents the fees are reasonable, though they have recently put these up.
Was this helpful? Yes
Apr 18,2017
Minithumbup
Joanne Payne
By: 'Brenda Weekley'
Apr 18,2017
1 people found
this helpful
I found Joanne to be a professional and dedicated property manager. She has a gift for matching landlords and tenants to create a win win situation. She is by far the best property manager I have encountered in all of Cornwall and I would never go further afoot. I would highly recommend her to both prospective tenants and landlords as both parties will be handled with great care....
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Comment on agent fees
The fees are very reasonable compared to the other agencies I have encounter.
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Mar 31,2017
Minithumbup
Georgia
Ian Osborne
By: 'Eccles'
Mar 31,2017
2 people found
this helpful
Ian and Georgia were particularly professional and helpful throughout a sale that had a few peculiarities. Ian was very understanding with our situation, and worked with us all the way. Once a buyer was found, Georgia took over and worked in an exemplary manner, always keeping us informed, pushing all parties to get things done, and always acting on our behalf....
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Comment on agent fees
Being a tight-fisted sort of person, I thought the fees were high to start with, but having looked at a number of cheaper agents, Stags of Truro came across as being more professional, and more suitable for our sale. We are pleased that we chose Stags - having had some bad experiences before with other agents.
Was this helpful? Yes
Mar 30,2017
Minithumbup
Emily Hawke
Joanne Payne
By: 'Christain'
Mar 30,2017
0 people found
this helpful
Both members of staff are helpful and professional. They respond quickly and positively and are a credit to Stags lettings. When retaining staff of this quality I can recommend Stags to both tenants and landlords....
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Comment on agent fees
Some of the admin fees were a little high but not unlike most letting agents. I question the justification in the fees for renewing fixed period tenancies.
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Mar 27,2017
Minithumbup
Joanne Payne
Emily Hawke
By: 'Peter and Julie B'
Mar 27,2017
0 people found
this helpful
we recently moved out of rented accommodation and Joanne handled the complete process with superb care and professionalism. Joanne and Emily were always available to answer and deal with our queries and this made for a smooth 20 months of living in rented accommodation, which was our first time. Would highly recommend using Joanne and Emily from he Truro office....
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Comment on agent fees
Very fair fees
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Mar 06,2017
Minithumbup
Joanne Payne
Emily Hawke
By: 'Rachel'
Mar 06,2017
0 people found
this helpful
I have no hesitation in recommending Stags Residential Lettings at Truro to you. From the moment I first went into the office to make enquires I knew right away I wanted to go with them. I first met Emily Hawke who explained all the different services they do in lettings. Anything I didn't understand she explained to me so that I could understand it. I then met Joanne Payne who went to inspect the house. She told me exactly what she was going to do before she went so I knew what was happen...
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Comment on agent fees
You might pay a little bit more than some but you are getting a first class service.
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Feb 23,2017
Minithumbup
Georgia
By: 'Ian Chaplin'
Feb 23,2017
0 people found
this helpful
After a long and very difficult year trying to sell our house with several failed sales, Stags eventually found us a buyer. I chose Stags because they had good knowledge of the market and my property type (with land) a national database of potential buyers outside our region and I felt confident that their advise was reliable and trustworthy. Most of my dealings were conducted with Georgia who was absolutely brilliant at her job. She acted as agent, go between, advisor, and counsellor at times ...
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Comment on agent fees
Not the cheapest but they get results even when things get difficult.
Was this helpful? Yes
Feb 22,2017
Minithumbup
Emily Hawke
Joanne Payne
By: 'T Pertheram'
Feb 22,2017
0 people found
this helpful
Stags Residential Lettings team at the Truro Office are very helpful and provide a professional service. As a team they work very well together and given the variety of the size and type of properties they manage make you feel as a landlord in safe hands whatever your property is even if you live many miles away. In addition I am aware of the professional and individual relationships they develop with tenants...
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Comment on agent fees
I think that the fees are fair given the service provided which is comparable with the reputation of the agent.
Was this helpful? Yes
Feb 21,2017
Minithumbup
Joanne Payne
By: 'EC'
Feb 21,2017
0 people found
this helpful
Always excellent service, efficient and a pleasure to deal with. Joanne has assisted us with every aspect of letting and managing our property over several years, we cannot fault the service that Stags has provided us with....
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Comment on agent fees
Good and appropriate.
Was this helpful? Yes
Feb 16,2017
Minithumbup
Joanne Payne
Emily Hawke
By: 'Janet'
Feb 16,2017
0 people found
this helpful
Jo found the perfect tenants for my country cottage. They have loved being in the house and I have enjoyed making friends with them....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 10,2017
Minithumbup
Joanne Payne
Emily Hawke
By: 'Louis'
Feb 10,2017
0 people found
this helpful
My overall rating is 5 (where 5 is best). ( Your row of 5 choices does not indicate what the choices stand for.) My dealings with Stags of Truro have been through their Residential Property Lettings Department, specifically with Joanne Payne and Emily Hawke. They have provided outstanding service for me in finding excellent tenants, running essential checks on them, arranging visits, handling contracts and other paperwork, liaising and providing valuable support and advice. They have the ...
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Was this helpful? Yes
Feb 10,2017
Minithumbup
Joanne Payne
Emily Hawke
By: 'Happy Helston landlord'
Feb 10,2017
0 people found
this helpful
I only have one rental property so have limited experiance - Jo quickly found me excellent tenants and has provided excellent ongoing service. She has a wealth of information and knowledge re letting property. Property inspections & reports are carried out regularly, advice is always available, tenants are happy! I have recommended Jo (Stags rentals) to friends who are equally pleased with the service provided. I have dealt with several letting agents over the years but Stags are head and sh...
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Comment on agent fees
Fees are on the high side for landlords and tenants alike but the service provided makes it worth while especially when you hit a 'difficult' patch. You get what you pay for!
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Feb 10,2017
Minithumbup
Joanne Payne
Emily Hawke
By: 'Looby lou'
Feb 10,2017
0 people found
this helpful
Jo and Emily both did an excellent job. We have rented a number of properties in the Truro area for a few years and have experienced a selection of agents in that time. Jo and Emily stand out head and shoulders above any others. The major differentiator for us is that they show a real and genuine emotional attachment to you as the client. They are committed to working really hard to rent it, as if it were their own property. They are very thorough and professional from start to finish. Little...
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Comment on agent fees
Very fair given level of service. In fact, great value for money.
Was this helpful? Yes
Feb 09,2017
Minithumbup
Joanne Payne
Emily Hawke
By: 'D&JB'
Feb 09,2017
0 people found
this helpful
An outstanding Lettings Department; with a flawless, professional service delivered by Joanne and Emily. We couldn't recommend more highly. We have just embarked on our second tenancy and are delighted with the service provided....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 09,2017
Minithumbup
Joanne Payne
By: 'L. Thomas'
Feb 09,2017
0 people found
this helpful
My experience of the letting service at Stags has been an extremely positive one. Jo and her team are professional, efficient and friendly in every respect. I have recommended this service to many people and would have no hesitation in using it again....
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Comment on agent fees
Worth every penny
Was this helpful? Yes
Feb 09,2017
Minithumbup
Joanne Payne
Emily Hawkes
By: 'Little Tregew Cottage'
Feb 09,2017
0 people found
this helpful
I would like to thank the lettings team at Stags Truro, particularly Joanne and Emily for all the care and expertise shown whilst letting my cottage. I have used the services of Stags now on 4 separate occasions and cannot fault them in anyway. The smooth and efficient way in which the tenancies have been executed has been uncomplicated and professional. I would have absolutely no hesitation in recommending Stags Truro....
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Was this helpful? Yes
Feb 09,2017
Minithumbup
Emily Hawke
Joanne Payne
By: 'GD'
Feb 09,2017
0 people found
this helpful
We have successfully let two properties through Jo & Emily, over a period of about 5 years in total. Both properties were very well taken care of, in respect of the terms of the let agreement. This was an important issue for us, as for part of this time we were absentee landlords and you need to be confident that your assets are being well looked after. We would highly recommend Jo & Emily who are very knowledgable and get results....
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Comment on agent fees
You get what you pay for.
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Jan 25,2017
Minithumbup
Georgia
By: 'Sarah'
Jan 25,2017
1 people found
this helpful
I feel that I must thank you and particularly thank Georgia Prowse for all the help,support and kindness she gave my mother Janet Jones selling The Coach House. This was an extremely difficult time for my Mother as my Father died quite suddenly in 2015. Georgia is a family friend and therefore when selling was an obvious choice to help sell the house. However, Georgia showed professionalism throughout, being very reassuring, gentle and supportive to my Mother. We really can't thank her enough, a...
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Was this helpful? Yes
Jan 14,2017
Minithumbup
By: 'Tehidy Sale'
Jan 14,2017
0 people found
this helpful
Stags' Truro Office came to my aid in a big way and sold my property in three months where other agents had failed. Right from the start they made me feel as though I was the only seller on their books and they pulled out all the stops in producing excellent photographs of my property, marketing brochures and the professional and courteous way they showed viewers round the house. Ben Stephens and Daniel Bawden were the two members who played the leading and very vital role in cementing the sal...
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Comment on agent fees
Worthy of the effort put into selling.
Was this helpful? Yes
Jan 04,2017
Minithumbup
Georgia
By: 'HCS and JCS'
Jan 04,2017
1 people found
this helpful
To: Truro Subject: The Coach House, Truthan Dear Georgia, We would like you to know that we are very grateful for all your help over the last six months. As you know, it has been an up and down experience for us but we all ways felt that you had our, and Jan`s, best interests at heart. We very much appreciated your frequent telephone calls to update us on the changing situations and throughout you were very professional and caring. Happy New Year to yourself, your family and Stags....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 21,2016
Minithumbup
Georgia
By: 'David'
Dec 21,2016
1 people found
this helpful
We appreciated the guidance through the sale process, which took several months, as well as the determination and encouragement to progress the sale. Georgia pursued the process throughout, via the purchasers, both sets of solicitors and mortgage broker. There is no doubt this made a big difference....
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Comment on agent fees
Reasonable; considering the work put in to ensure the sale went through.
Was this helpful? Yes
Dec 16,2016
Minithumbup
Georgia
By: 'Karen'
Dec 16,2016
1 people found
this helpful
I cannot recommend more highly the service that Stags and Georgia in particular, have provided when selling my home. Georgia was always available at the end of the phone to answer any questions, and kept me informed at every step of the way. I particularly liked it when she phoned, ( or left a voicemail) that she opened with there is nothing to worry about, I just need to check..... Very reassuring for someone who can worry for England. Well done Stags and Georgia....
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Comment on agent fees
fair
Was this helpful? Yes
Oct 30,2016
Minithumbup
Georgia
By: 'Sue'
Oct 30,2016
1 people found
this helpful
We recently purchased our property through Stags in Truro. We dealt with Georgia. The service we received from this lady was first class - always friendly, helpful & professional. Georgia kept us informed and updated at all times. We have probably moved house more than most over the years and we can honestly say that we have never come across such an excellent estate agent!...
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Jul 20,2016
Minithumbup
Dee Hatton
By: 'Mrs Iss'
Jul 20,2016
1 people found
this helpful
I bought my property through Stags at Truro and Dee Hattam was responsible for the sale. Dee was such a big help to me, very professional but also very friendly and she made the whole experience seem so easy and painless. I would definitely recommend Stags and especially Dee, a lovely , caring lady. Gold star to Dee !!...
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By: Belinda Allen
Jul 20, 2016
View all comments (1)
Thank you Dee, we hope you are very happy in your new home ...
Jul 09,2016
Minithumbup
Melanie Ayling
Dee Hatton
By: 'BG41'
Jul 09,2016
0 people found
this helpful
The enthusiasm, commitment and professionalism that I received from Melanie and Dee at Stags Truro was outstanding. From initial appointment to determine the market price, right through to the viewing with a prospective buyer that culminated in the sale of the property, I could not have asked for more exemplarly service. Their assessment of market valuation was in line with other agents so we achieved the best price possible for the property. I would wholeheartedly recommend these two extreme...
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Comment on agent fees
Fees were fair and reasonable, especially in light of service received. The phrase 'you get what you pay for' sums up my view of this transaction.
Was this helpful? Yes
Areas covered
  • TR1
  • Cornwall
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £275,000
  • Max: £949,000

Letting
  • Min: £0
  • Max: £0

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11 0 7 0 8 1 4 1 1 0
Melanie Ayling - upload your photo Melanie Ayling
1 reviews

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Dee Hatton - upload your photo Dee Hatton
2 reviews

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Ben  - upload your photo Ben
2 reviews

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Georgia  - upload your photo Georgia
9 reviews

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Joanne Payne - upload your photo Joanne Payne
14 reviews

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Emily Hawke - upload your photo Emily Hawke
13 reviews

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Joanne Payne - upload your photo Joanne Payne
0 reviews

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Emily Hawkes - upload your photo Emily Hawkes
0 reviews

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Joanne Payne - upload your photo Joanne Payne
1 reviews

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Emily Hawkes - upload your photo Emily Hawkes
1 reviews

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Ian Osborne - upload your photo Ian Osborne
1 reviews

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Last updated at 5:02 PM 11/07/2016 by belinda

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