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St Quintin & McConnell Estate Agents Ltd

726 Christchurch Road Boscombe Bournemouth

01202 399444

Aug 31,2015
Aug 31,2015
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McConnell's act as letting agents for student accommodation. Having taken money upfront for this, they lose paperwork and say they haven't received it. Even when absolute proof is provided to them that they have it, they don't take action. They blame the students. They promise to return phone calls and emails but often don't. They say this is due to pressure of work. But surely if they take the money to do the job they should be able to deliver. We now have no idea when it is possible to move in...
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What agent could do to change your mind?
Having made mistakes they should have been far more proactive in sorting them out and keeping their customers informed. Their own manager said that she thought they were providing poor service - but the problems are continuing.
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Jul 21,2014
Jul 21,2014
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I was going to rent a flat through these guys and they tied me up in knots. Never formally introduced, no terms and conditions, I wasn't shown a contract yet I had to hand over a £300 'agents fee' and a considerable sum for a 'holding deposit', which wasn't explained to me either. I thought a 'deposit' was a 'deposit' - oh no it isn't! He then handed the deposit on to the landlords agent. The move fell through and I was told that he didn't have the money. I went to see the landlord'...
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Comment on agent fees
Robbery! Nothing better than \"Stand and Deliver!\"
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Awards won by St Quintin & McConnell Estate Agents Ltd, Bournemouth BH7 7BZ

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