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    Lilla archer
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    Leon Hill
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    Danielle, Maddy
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Squares Estate Agents

38 High Street Leighton Buzzard
Bedfordshire
LU7 1EA

01525 852255

Feb 26,2016
Minithumbdown
By:
Feb 26,2016
3 people found
this helpful
This agent is Beyond poor, not only for lettings but also selling. If you want to pay top whack to sell your home & do all the work yourself then this is the place to go. They; - don't return calls - provide inaccurate information - don't follow up on viewings or offers - are expensive - staff are rude - don't give a damn about you or your prospective buyers. All in all, if you want to sell your home I would suggest you go somewhere else. I am very surprised these 'agents' are still in ...
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What agent could do to change your mind?
Overpriced
Comment on agent fees
Overpriced
Was this helpful? Yes
Aug 19,2015
Minithumbdown
By:
Aug 19,2015
4 people found
this helpful
Definitely the worst estate agents we ever had to deal with. Very poor customer service, all girls working in Leighton Buzzard office are rude, arrogant and incompetent. Also their make up is more appropriate for a night out rather than office work We were made to moved into a filthy, dirty house. Spent full day scrubbing all cupboards in the kitchen before I could actually put anything in. Bathroom was in absolutely disgusting state including urine marks on the toilet seat and tiles around. Ful...
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What agent could do to change your mind?
Their services were not worth even a penny
Comment on agent fees
Their services were not worth even a penny
Was this helpful? Yes
Dec 01,2014
Minithumbdown
By:
Dec 01,2014
3 people found
this helpful
Left me with smelly carpets - claimed they have been washed. Apartment had been smoked in, so a very horrible smell. 7 months later i've been advised they there are no keys for the meter cabinet and I need to ask a neighbour (even though someone submitted my meter readings just a few weeks ago). Bathroom floor had mould underneath before i moved in and have been told I may have to pay for it after an inspection. Waited for inspector to inspect property 2 days in a row and he never turned up - al...
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What agent could do to change your mind?
Liaise with me, thats all.
Comment on agent fees
I paid fees for a service which I have not had yet.
Was this helpful? Yes
Oct 09,2014
Minithumbdown
By:
Oct 09,2014
3 people found
this helpful
Its easier to explain how awful Squares are if you read the letter I sent their Director. I did hand deliver a letter initially to them and it was ignored. I explained how upset I was and could they please contact me to find a solution. They ignored it. Below is the letter to one of the directors/founders Leon Hill who came back to say, he was very surprised as he has never had any complaints previously. Clearly he hasnt come across this site then! Dear Mr Hill, We were due to rent 49 M...
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What agent could do to change your mind?
Advertise letting dates correctly and inform people when they inquire. People give notice on current flats based on ability to move into a new one. Squares would have left us stranded for 3 days with a family of 2 boys. They should not be so rude and unhelpful for no reason. They could have been more accommodating but choose not to and surely the previous tenants would have had to clean the flat before they left so why were we being asked to do it?
Was this helpful? Yes
Sep 26,2014
Minithumbdown
By:
Sep 26,2014
4 people found
this helpful
Luckily I have just finished renting a property through squares leighton buzzard and will no longer have to deal with their rudeness, incompetence and lethargy. How this company is still in business I do not know. They never, ever keep you updated or fulfil any of their duties or promises. They are rude on the phone and do business with such an air of arrogance that is unbelievable. I rented a house through squares for 12 months and from start to finish it was a nightmare. The moving in ...
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What agent could do to change your mind?
Close down
Was this helpful? Yes
Mar 16,2014
Minithumbup
By:
Mar 16,2014
0 people found
this helpful
Squares let my property recently. I hadn\'t used an agent for about 2 years, because I got fed up with the poor quality of tenant enquiries, but I was actually pleasantly surprised with Squares. They came within a cat\'s whisker of renting it to the first person to view it, but when they pulled out Squares found another tenant in just 4 days. That potentially saved me a lot of lost rent. Thanks!...
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Was this helpful? Yes
Mar 12,2014
Minithumbup
By:
Mar 12,2014
0 people found
this helpful
I have been overwhelmed by how professional Squares in LB handled my buying experience even though the property was outside my local area. Throughout the entire process I was kept up to date and notified of any milestones as soon as they happened. The vendor\'s solicitors were a bit slow throughout the process but Squares chased them up on a weekly basis and even hand delivered the documents on a couple of occasions to speed things up. To which the vendor asked if I paid extra for the \'special ...
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Was this helpful? Yes
Jan 07,2014
Minithumbdown
By:
Jan 07,2014
2 people found
this helpful
Overall we have had a totally shocking experience with Squares Estate Agents using them as both letting agents and finally selling our property. As letting agents they do the bare minimum to get their 10% monthly fee. Rarely did they keep us informed of what was going on with the property to the point that at one stage our tentants went 3 days without electricity because they failed to arrange a fuse being replaced. During the sale of the property they agreed that as \'valuable customers\'...
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What agent could do to change your mind?
Pay the money you owe us.
Was this helpful? Yes
Dec 16,2013
Minithumbdown
By:
Dec 16,2013
2 people found
this helpful
As soon as I told people in the local area that i had applied for a property through Squares I was surprised to find almost everybody i told had a negative comment to make about Squares as an agent, after dealing with them over the past weeks I now know why. After viewing a property we decided to make an application and rung squares to arrange dates and pay the admin/holding fee of £227. The moving date had been agreed with the landlord and current tenant at the prospective property so...
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What agent could do to change your mind?
I am not naive enough to think that mistakes do not happen, the important thing is how they are rectified. Regular contact with us on this matter as reassurance would have made all the difference. There is however no excuse for the rude way in which my partner was spoken to by a female member of staff and it is also not acceptable to blatantly ignore e-mails and phone calls from customers.
Was this helpful? Yes
By: Sandra Smith
Oct 08, 2014
View all comments (1)
They did almost a similar thing to us, advertised flat as available end of September and as we had to move out 2nd October 2014 this was perfect timing. Rude woman told my husband SHE would decide when we moved in not us.... said it would take 5 days to clean flat and we either liked it or paid for cleaner ourselves.....
Nov 28,2013
Minithumbdown
By:
Nov 28,2013
2 people found
this helpful
they dont take care of the few things they have to do, just filling papers and referencing stuff is a nightmare, never informed whats going on, not clear processes, in the end problems that they dont try to solve...
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Was this helpful? Yes
Aug 23,2011
Minithumbdown
By:
Aug 23,2011
3 people found
this helpful
I've met some slippery, shoddy estate and letting agents in my life, but these were beyond bad. Initial impressions seemed okay - they were very helpful in setting up a viewing and actually getting me a rental property that was suitable. However, from the point I paid my fees (damned expensive, I might add), it all went downhill. The lettings management seems to be run by a shockingly rude, incompetent, ignorant woman called Natalie. If you're paying for a service you expect people to be pol...
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What agent could do to change your mind?
Act professional Stop charging a fortune and doing sod all Addressing complaints and start taking their responsibilities seriously
Was this helpful? Yes
By: me
Apr 26, 2013
View all comments (1)
just had the same bad arrogant experience too they , take your money £227 admin fee drag their heels , , never getting back to you , as promised , when you complain that the fee pays their wages they use it an excuse to withdrew and refuse to return the admin fee , as it offended them ........... cowboys the lot of them....
Aug 13,2011
Minithumbdown
By:
Aug 13,2011
1 people found
this helpful
Worst estate agents ever. Staff change monthly due to poor management and shoddy service. With a 3 yearly rental we saw 12 different lettings staff. That alone is enough to worry. Major problems; Rude and unhelpful staff Non existent property maintenance Lying and untrustworthy staff Breaching privacy rules I shall expand. Upon rental the garden was full of rubbish. Promised removal which never occurred. Upon leaving trying to charge us for it. Garden was also...
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Was this helpful? Yes
Jul 21,2011
Minithumbup
By:
Jul 21,2011
0 people found
this helpful
Great advice and a friendly service, top marks...
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Was this helpful? Yes
May 26,2011
Minithumbdown
By:
May 26,2011
4 people found
this helpful
I have to say in all my years of renting property that Squares is positively the worst agent I have ever had the misfortune to deal with. The property on moving in was filthy and none of the work agreed had been completed and in fact took about 6 months to complete. One piece of work took a year! The staff particularly the girls who worked on lettings were beyond rude and even when the error was clearly theirs there was never an apology and their rude tone continued throughout any dealings wi...
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Was this helpful? Yes
Apr 04,2011
Minithumbdown
By:
Apr 04,2011
2 people found
this helpful
Without a doubt, the worst Estate Agent I have ever dealt with. I was made to move into a filthy flat, even after notifying them that the flat needed to be cleaned prior to move in. 4 hours had to be spent, by 2 people, cleaning a 2 bedroom flat, on move in day to bring the flat up to an acceptable standard. Items damaged to the point of being un-usable by the previous teneant we not raised on the previous tenants move out inspection, so when I reported them, Squares refused to pay out, and I wa...
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Was this helpful? Yes
By: Leon Hill
Apr 05, 2011
View all comments (1)
Dear Michael, my apologies if you feel this is the way you have been treated by my company, as a director of squares i take customer service very seriously and the case is being looked into at the moment to see how we can resolve this situation for you. Leon Hill, Director, Squares Estate Agents Ltd....
Mar 23,2011
Minithumbup
By:
Mar 23,2011
0 people found
this helpful
Was this helpful? Yes
Feb 24,2011
Minithumbdown
By:
Feb 24,2011
2 people found
this helpful
As a company that stated they would take the stress out of letting my property they merely added to it significantly. Problems were unresolved, and paperwork was not completed satisfactorily leading to my losing a case for disputed deposit. The case is now with the Property Ombudsman....
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Was this helpful? Yes
Jul 23,2010
Minithumbup
By:
Jul 23,2010
0 people found
this helpful
Squares were very polite and professional, and despite our original house purchase falling through they kept our buyer up to date so that we could find another property. Louie and Rob accompanied most of the viewings and had the right balance between informing and letting those viewing make their own mind up....
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Was this helpful? Yes
Feb 19,2010
Minithumbup
By:
Feb 19,2010
0 people found
this helpful
Friendly staff and great service. ...
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Was this helpful? Yes
Feb 11,2010
Minithumbup
By:
Feb 11,2010
0 people found
this helpful
I found Squares estate agents to be extremely helpfull and informative. All stages of the sale process were carefully explained and all queries answered promptly. Squares agent fees are very reasonable compared to other local agents and may I just say Rob has been fantastic keeping me informed when my sale ran into difficulties and making the whole process less stressful. I would highly reccommend Squares Estate Agents as one of the most honest and hardworking in the business....
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Was this helpful? Yes
Feb 06,2010
Minithumbup
By:
Feb 06,2010
0 people found
this helpful
As a first time landlord the lettings team at Squares were really helpful and made the whole process of securing a tennant stress free. They were actually lining up potential tennants before we had completed the purchase of the property and the tennancy agreement was finalised about 3 weeks after completion of the purchase. With their full management service we do not have to do anything and we get a regular inspection report so we know that the house is being looked after as we would ourselves....
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Was this helpful? Yes
Dec 11,2008
Minithumbdown
By:
Dec 11,2008
0 people found
this helpful
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £325,000
  • Max: £325,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 0 10 2 1 2 0 0 2
Lilla archer - upload your photo Lilla archer
2 reviews

About Lilla No description set View full profile
Leon Hill - upload your photo Leon Hill
2 reviews

About Leon No description set View full profile
Danielle, Maddy  - upload your photo Danielle, Maddy
1 reviews

About Danielle, Maddy No description set View full profile

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Awards won by Squares Estate Agents, Leighton Buzzard LU7 1EA

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