5 Star Review
Aug 07,2018
By:
'Anne'
Aug 07,2018
Branch: Cardiff, 198 Cowbridge Road East
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CF11
Branch: Cardiff, 198 Cowbridge Road East
Sales (as a Vendor)
Postcode: CF11
1
people found
this helpful
I can definitely recommend Squarefoot Estate Agents, Ehsan worked above his means in order for me to get the house I wanted. It was a pleasure to deal with them....
read full review
1
people found
this helpful
Was this helpful?
Yes
“6 month tenancy. £440.00 agency fee for a 2-bed with 3 people. Simple ......”
5 Star Review
Mar 05,2018
By:
'Anthony'
Mar 05,2018
Branch: Cardiff, 198 Cowbridge Road East
Services: Lettings (as a Tenant)
Rent PCM: £925
Would you recommend?: Yes
Postcode: CF11
Branch: Cardiff, 198 Cowbridge Road East
Lettings (as a Tenant)
Rent PCM: £925
Postcode: CF11
2
people found
this helpful
6 month tenancy. £440.00 agency fee for a 2-bed with 3 people.
Simple and efficient from the word go, maintenance carried out surprisingly quickly, any issues that came up were dealt with promptly and professionally. After our dismal experience with Pinnacle Letting Agency, it was an absolute pleasure ...
read full review
Comment on agent fees
Meh; In the middle, £440.00 for a 2-bed. Pays for a good service and issues are dealt with quickly, but could benefit with being marginally lower to not put off potential customers.
2
people found
this helpful
Was this helpful?
Yes
“Wonderful service so happy with my new home Thank you ......”
5 Star Review
Feb 06,2018
By:
'lauren'
Feb 06,2018
Branch: Cardiff, 198 Cowbridge Road East
Services: Sales (as a Buyer)
Sold price: £133000
Would you recommend?: Yes
Postcode: CF11
Branch: Cardiff, 198 Cowbridge Road East
Sales (as a Buyer)
Sold price: £133000
Postcode: CF11
2
people found
this helpful
Wonderful service so happy with my new home Thank you to all of you for everything really happy.couldnt have done a better job even got me in touch with a great solicitor it all happened very quick its what I wanted very pleased with ...
read full review
Comment on agent fees
n/a
2
people found
this helpful
Was this helpful?
Yes
“Today I completed on a house sold by square foot ......”
5 Star Review
Nov 20,2017
By:
'Laura'
Nov 20,2017
Branch: Cardiff, 198 Cowbridge Road East
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: CF11
Branch: Cardiff, 198 Cowbridge Road East
Sales (as a Buyer)
Postcode: CF11
0
people found
this helpful
Today I completed on a house sold by square foot agents. Ehsan has been very helpful throughout, pushing the sale through when Solicitors were slowing it down. The communication was great and I'd use them if I sell the house on future. Highly recommend! Laura...
read full review
Comment on agent fees
Cannot comment as buyer.
0
people found
this helpful
Was this helpful?
Yes
“They are absolutely awful. They're almost completely unresponsive and you ......”
1 Star Review
Apr 28,2017
By:
'Leila'
Apr 28,2017
Branch: Penarth, 49 Windsor road
Services: Lettings (as a Tenant)
Rent PCM: £1734
Would you recommend?: No
Postcode: E10
Branch: Penarth, 49 Windsor road
Lettings (as a Tenant)
Rent PCM: £1734
Postcode: E10
1
people found
this helpful
They are absolutely awful. They're almost completely unresponsive and you have to call and email at least 5 times before you get any kind of response (which usually doesn't solve the issue or answer your query). Examples of queries we've had, the location of our electricty ...
read full review
Comment on agent fees
Bad
1
people found
this helpful
Was this helpful?
Yes
“As a tenant the service you receive is appalling, communication ......”
1 Star Review
Mar 03,2017
By:
'DO'
Mar 03,2017
Branch: Cardiff, 198 Cowbridge Road East
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: CF64
Branch: Cardiff, 198 Cowbridge Road East
Lettings (as a Tenant)
Rent PCM: £550
Postcode: CF64
2
people found
this helpful
As a tenant the service you receive is appalling, communication is forced and quite frankly rude, when they do decide to return calls etc.Only ever had to report 3 incidents in 5 years and each time it was drawn out over days, water suiting from tap, 3 ...
read full review
Comment on agent fees
Very high fees for renewal and juts a standard contract nothing about it is tailored to property I am in, and they don't even send it out in post now
2
people found
this helpful
Was this helpful?
Yes
“I used Squarefoot as absent landlord and found the service ......”
1 Star Review
Oct 12,2014
By:
'justonething'
Oct 12,2014
Branch: Cardiff, 198 Cowbridge Road East
Services: Lettings (as a Landlord)
Rent PCM: £950
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 198 Cowbridge Road East
Lettings (as a Landlord)
Rent PCM: £950
Postcode: CF24
2
people found
this helpful
I used Squarefoot as absent landlord and found the service and attitude appalling. Most of the time they seemed to have no idea who was living in the house, rarely made the check up visits promised, or if they did I did not receive any ...
read full review
What agent could do to change your mind?
Courtesy when contacted would have been a good start, responding to emails in a timely manner, visiting the property once in a while, using the inventory to check tenants in and out of the property, making sure that the people occupying the house were the same people named on the tenancy agreement, getting repairs done properly and checking them when completed, informing me before getting a new tenancy agreement signed, advising me when rent increases etc should be considered, making regular maintenance checks and ensuring that tenants were caring for the property, being aware of five people living in the house let to three, advising me of a safety issue of a thorny shrub that had overgrown onto a footpath instead of the council having to inform me.
Attached Filesnbsp;
2
people found
this helpful
Was this helpful?
Yes
“I rented with Squarefoot lettings from April 2010 - October 2013. During ......”
1 Star Review
Oct 10,2013
By:
'Unhappy'
Oct 10,2013
Branch: Penarth, 49 Windsor road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Penarth, 49 Windsor road
Lettings (as a Tenant)
Postcode: CF24
0
people found
this helpful
I rented with Squarefoot lettings from April 2010 - October 2013. During this time, their profesisonal conduct and customer service were both well below par. Issues that I encountered included:
- not following up on maintenance enquiries, including an unsafe gas metre and broken radiator for 18 months
...
read full review
What agent could do to change your mind?
- dealing with maintenance problems within a reasonable period of time (i.e. during the tenancy)
- responding to email enquiries in a polite and professional manner, providing the requested information, and treating tenants as paying customers rather than products.
- communicating verbally in a polite and professional manner. I.e. Not stating that requiring housing benefit for a period of 1 month would cast "aspersions on [my] character" or accusing tenants of being rude when making a complaint.
- adherance to the Data Protection Act (i.e. not sharing tenant's personal information with others)
Attached Filesnbsp;
0
people found
this helpful
Was this helpful?
Yes