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Squarefoot Estate Agents

49 Windsor road Penarth
South Glamorgan
CF64 1JE

02920 990088
Oct 10,2013
Oct 10,2013
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I rented with Squarefoot lettings from April 2010 - October 2013. During this time, their profesisonal conduct and customer service were both well below par. Issues that I encountered included: - not following up on maintenance enquiries, including an unsafe gas metre and broken radiator for 18 months - unanswered emails and enquiries - very rude behaviour (When I emailed this week to enquire what my deposit amount had been, a member of staff responded: "do you know what deposit you paid...
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What agent could do to change your mind?
- dealing with maintenance problems within a reasonable period of time (i.e. during the tenancy) - responding to email enquiries in a polite and professional manner, providing the requested information, and treating tenants as paying customers rather than products. - communicating verbally in a polite and professional manner. I.e. Not stating that requiring housing benefit for a period of 1 month would cast \"aspersions on [my] character\" or accusing tenants of being rude when making a complaint. - adherance to the Data Protection Act (i.e. not sharing tenant\'s personal information with others)
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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