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Squarefoot Estate Agents

196 Cowbridge Road East Cardiff
Cardiff County
CF5 1GX

02920 990088
Mar 03,2017
Minithumbdown
By:
Mar 03,2017
1 people found
this helpful
As a tenant the service you receive is appalling, communication is forced and quite frankly rude, when they do decide to return calls etc.Only ever had to report 3 incidents in 5 years and each time it was drawn out over days, water suiting from tap, 3 days sink collapsed 2 days and cooker stopped working 2 days. They have left what i consider to be a dangerous state microwave in the kitchen as refused to fix. I had to threaten and state my rights to get landlords details so I could jut inform...
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Comment on agent fees
Very high fees for renewal and juts a standard contract nothing about it is tailored to property I am in, and they don't even send it out in post now
Was this helpful? Yes
Oct 12,2014
Minithumbdown
By:
Oct 12,2014
1 people found
this helpful
I used Squarefoot as absent landlord and found the service and attitude appalling. Most of the time they seemed to have no idea who was living in the house, rarely made the check up visits promised, or if they did I did not receive any reports. Faults reported to them by tenants to them were relayed to me in panic thereby increasing rather than relieving me of the stress of letting. Repairs were done very shoddily and expensively. Tenants were not given the inventory or checked out. Due to their...
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What agent could do to change your mind?
Courtesy when contacted would have been a good start, responding to emails in a timely manner, visiting the property once in a while, using the inventory to check tenants in and out of the property, making sure that the people occupying the house were the same people named on the tenancy agreement, getting repairs done properly and checking them when completed, informing me before getting a new tenancy agreement signed, advising me when rent increases etc should be considered, making regular maintenance checks and ensuring that tenants were caring for the property, being aware of five people living in the house let to three, advising me of a safety issue of a thorny shrub that had overgrown onto a footpath instead of the council having to inform me.
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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