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Squarefoot Estate Agents

196 Cowbridge Road East Cardiff
Cardiff County
CF5 1GX

02920 990088

Oct 12,2014
Minithumbdown
By:
Oct 12,2014
1 people found
this helpful
I used Squarefoot as absent landlord and found the service and attitude appalling. Most of the time they seemed to have no idea who was living in the house, rarely made the check up visits promised, or if they did I did not receive any reports. Faults reported to them by tenants to them were relayed to me in panic thereby increasing rather than relieving me of the stress of letting. Repairs were done very shoddily and expensively. Tenants were not given the inventory or checked out. Due to their...
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What agent could do to change your mind?
Courtesy when contacted would have been a good start, responding to emails in a timely manner, visiting the property once in a while, using the inventory to check tenants in and out of the property, making sure that the people occupying the house were the same people named on the tenancy agreement, getting repairs done properly and checking them when completed, informing me before getting a new tenancy agreement signed, advising me when rent increases etc should be considered, making regular maintenance checks and ensuring that tenants were caring for the property, being aware of five people living in the house let to three, advising me of a safety issue of a thorny shrub that had overgrown onto a footpath instead of the council having to inform me.
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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