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Square Mile Property Management

Global House 5 Sandys Row Tower Hamlets, London
Greater London
E1 7HW

020 7392 9111, 020 7392 9140

May 14,2015
Minithumbdown
By:
May 14,2015
2 people found
this helpful
We have been renting through Thamesview Estates for 12 months and have had to deal with at least half a dozen different people, none of whom talk to each other. There appears to be no centralized database so that every time you contact them, you start the conversation from scratch. We found that deductions were made from our account on a monthly basis and that no-one could account for them. Despite a flurry of emails and our own accountant stepping in to sort out the mess, Thamesview kept rep...
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Was this helpful? Yes
By: Marilyn
May 26, 2015
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Dear Mrs Denney, I am really sorry to hear that you have been unhappy with the service provided by Thamesview. It is disappointing to hear from an unhappy client and I can assure you that we will look into the matter and deal with any outstanding issues. Feedback is extremely important to us and we appreciate you bringing this to our attention. In the meantime, please contact me on customerservices@thamesview.co.uk should you wish to discuss the matter further. Kind regards Mar....
Dec 08,2014
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By:
Dec 08,2014
2 people found
this helpful
I guess that the story with landlord that lives outside of uk is a common story. I wonder if the landlord knows about my problems in his property. I requested to fix the bath tub but after a month and after dealing with 5 different agents nothing happened. Now I'm going to my council just to inspect my flat and charge the landlord any fee....
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Was this helpful? Yes
By: Marilyn Plews
Dec 22, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Oct 22,2014
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By:
Oct 22,2014
2 people found
this helpful
Horrible property managers. Extremely difficult to get hold of them when there is a problem, and then they take ages to fix it (if they do at all)....
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Was this helpful? Yes
By: Marilyn
Nov 11, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
May 21,2014
Minithumbup
By:
May 21,2014
1 people found
this helpful
I contacted Andrew Jackson in early 2014 to search for an apartment in London. I was then living in South Africa and was unable to view the apartments myself. Andrew provided an excellent service - he frequently called and emailed me with well-selected properties, He stayed in touch during the offer process and ensured I selected a well-priced and very comfortable apartment. I was talking to different agents at that time, but it was Andrew\'s courtesy and professionalism that convinced me to go ...
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Was this helpful? Yes
By: Marilyn
May 22, 2014
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Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
May 17,2014
Minithumbup
By:
May 17,2014
1 people found
this helpful
They help you to get the property vey fast. However, the agency and other fees is quite expensive if compare with the other agencies....
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By: Marilyn
May 19, 2014
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Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. Your points raised have been noted and I can assure you that this feedback will be discussed with our Teams. Whilst I acknowledge this will have little direct benefit for you, I hope it demonstrates that we have learnt from the comments you made and will continue to review our service against the feedback we receive from our customers. ....
May 15,2014
Minithumbup
By:
May 15,2014
1 people found
this helpful
Great experience with Square Mile. Andrew listened to my needs and did everything he could to accomodate them. He kept me updated daily and seemed generally concerned that I was happy in my new flat. At the end of the day I was happy and overall the experience with Square Mile was a pleasant one....
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Was this helpful? Yes
By: Marilyn
May 16, 2014
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Hello, I am head of customer services here at Square Miles and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
May 14,2014
Minithumbup
By:
May 14,2014
1 people found
this helpful
Very quick to find tenants for the flat and good a providing advice on the price setting. He understood the situation of the flat from the beginning and found the best way to find Tenants very quickly. Reliable answering any questions or clarifications on the renting process....
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By: Marilyn
May 16, 2014
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Hello, I am head of customer services here at Square Miles and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
May 13,2014
Minithumbup
By:
May 13,2014
1 people found
this helpful
Thank you!! I found a great flat through this agency and had a really good experience with them. I found exactly what I was looking for. Thank you!...
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Was this helpful? Yes
By: Marilyn
May 14, 2014
View all comments (1)
Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Apr 29,2014
Minithumbdown
By:
Apr 29,2014
1 people found
this helpful
Beyond one of the worst estate agents I have ever used! On moving into the rented property it was full of the previous tenants rubbish (old t-shirts, a tennis racket, a broken TV, it goes on..) We were then unconvincingly told by Square Mile that they contacted the landlord and refused to pick this up. We were also told that throwing these possessions away would result in not receiving our deposit back. They treat their tenants like crap, be warned!...
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Nov 23,2013
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By:
Nov 23,2013
2 people found
this helpful
Absolutely shocking services from start to finish. I would almost go as far as to call them conmen, or at least blisteringly incompetent. The agent who initially showed us the property was very good right up until the point we signed the contract. Things went downhill from there. We moved in to find that the agent had lied about the property having a parking space. We immediately called up to dispute this, but all they said was it wasn\'t in the contract so we shouldn\'t have signed if ...
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What agent could do to change your mind?
So many, many things I don\'t know where to start! Read the review and it should become apparent.
Was this helpful? Yes
Oct 25,2013
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By:
Oct 25,2013
1 people found
this helpful
Horrific experience. We were lied to from day one. When dealing with Sheikh his excuse for always being late with replying to us, was that our landlord lived in Hong Kong and because of the time difference there was always delays in communication... we later found out for ourselves that our landlady actually lived in Cambridge and has never been to Hong Kong in her life! Our friends who also used Square Mile were told this unnecessary lie too regarding a different landlord and delaying in cont...
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Jan 18,2013
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By:
Jan 18,2013
3 people found
this helpful
I am currenly in process of moving and have dealt with these guys - here is my review of what happend: Spoke to on the phone. Promised a call back as he was busy at the minute but never called back for an hour. So I phoned again and spoke to someone else who then put me through to the first guy. No explination of why not called back. Then wanted no break clause at all in the contracts (more unusual thesedays than not) and 18 month + contracts. So no 6 month break and above the standard 12. Al...
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What agent could do to change your mind?
improve their rating on allagents
Was this helpful? Yes
By: Kevin
Feb 04, 2013
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Hi Louise, Boy you must have a difficult job. Look at these reviews! Unfortunately, as I now have gone with another agency, I no longer need to spend time going through such issues by phone with Square Mile. It is the unfortunate characteristic of your type of business. It is the agents at the front that give the picture of your business. Customers will just go elsewhere if that picture is not customer focused from the off. Customer services complaints would only be useful to curren....
Oct 24,2012
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By:
Oct 24,2012
2 people found
this helpful
I rented a property with Square Mile from October 2007 until Sept 2009. Our water tank burst and flooded the flat. Square Mile could not get an engineer to come out and repair the tank in a timely manner and left us without running water for a month. The agent who we phoned helpfully said "get a gym membership and use their showers". I pointed out that my contract stated that running water was a mandatory item and withheld rent. This seemed to encourage them to arrange repair. But ...
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What agent could do to change your mind?
It would have been helpful if they had been able to deal with emergency repairs, cleaning and deposits in a TIMELY and professional manner, but this was sadly extremely lacking.
Was this helpful? Yes
By: Louise
Nov 01, 2012
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise....
Sep 17,2012
Minithumbdown
By:
Sep 17,2012
2 people found
this helpful
Horrible service. We rented a flat because of good location and always thought agents are replace-able. It looked good so we took it but the service over the entire two year period was simply horrible. - Everything late by months - Never fixed issues - Walk into flat without permission - Blaming a colleague or previous administration and policies or third parties. No one ever says I will personally look into this issue and will get it resolved. - Always ready to create more and more pape...
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What agent could do to change your mind?
After two year experience really nothing the agent can do to change my mind. Dont go for Square Mile. They are apathetic paperwork creaters who complete disregard to your comfort. They want to create papers, invoices, meetings rather than actually fixing the issue. You can send them as many emails, photos, issues etc, they have only one objective - Billing. How to create maximum revenue from tenant and landlord. Billing is their only objective.
Was this helpful? Yes
By: Louise
Sep 18, 2012
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise....
Apr 23,2012
Minithumbdown
By:
Apr 23,2012
1 people found
this helpful
I moved into a property on a 15 month tennancy and i walked in the flat and regretted it within 30 seconds. I received no inventory prior to moving in (they say its usual practice to send inventory's after the tenant has moved in which is the first time i've seen that in 11 years of renting in London) The flat is completely decked out when i was told it would be a basically furnished property and as I didnt request these items be removed, i am resoponsible for them. I dont see how i could req...
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What agent could do to change your mind?
They could've been more informative up front to avoid the issue in the first place and now the issue has happened they could try to find some kind of resolution that would not hit my poscket when it was their lack of information.
Was this helpful? Yes
By: kam_66
May 15, 2012
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I would like to follow up my above comment. I enterted into a dispute with the esate agents regarding all the excess and unwanted belongings in the property and after some back and forths, we were able to come to a satisfactory conclusion. They have recently been taken over by Thamesview who I have found to be helpful and sympathetic to customer grievances and are working hard to improve the reputation of Square Mile Property Management and I think they are working well towards achieving th....
Nov 23,2011
Minithumbdown
By:
Nov 23,2011
1 people found
this helpful
Appalling, Disgraceful , Shambolic are the 3 words i think of connected to Square mile. I do not know where to start. Cant possibly list all issues here. A lift broken for 4 months. As the lift was broken for this time and we were on a high floor they told us we could postpone our moving out until the lift was fixed in which they would supposedly urgently arrange. They then call us the day before saying this was not the case and that we had to move straight away . Only for sympathy for th...
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Was this helpful? Yes
By: Louise
Feb 07, 2012
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Hi, I understand you have now moved out of the property however, I have just read your feedback regarding the service provided by Square Mile. As a tenant of ours you are aware the ownership of Square Mile recently changed hands and I am sorry if you have been unhappy with the service provided in the past. Whilst we might not be able to help on all previous issues, moving forward we are bringing the level of service up to a much higher standard and I am confident that you will see a change in ....
Sep 28,2011
Minithumbdown
By:
Sep 28,2011
2 people found
this helpful
I have had a year tenancy in one of their managed properties and have never had a worse experience with any company. There have been so many problems with the property that we ended up writing to the landlord to ask them if they knew. It turned out they didn't. When we could get them to do work on the flat (which wasn't often) they hired cowboys to do it and then charged the landlord a fortune. For the entire tenancy there was a leak in the shower room which ruined the walls, carpet ...
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What agent could do to change your mind?
No - they were truly awful
Was this helpful? Yes
By: Louise
Feb 07, 2012
View all comments (2)
Hi, I have just read your feedback regarding the service provided by Square Mile. As a tenant of ours you are aware that the ownership of Square Mile recently changed hands and I am sorry if you have been unhappy with the service provided in the past. Whilst we might not be able to help on all previous issues, moving forward we are bringing the level of service up to a much higher standard and I am confident that you will see a change in service levels. I am head of Customer Services at Sq....
May 15,2011
Minithumbdown
By:
May 15,2011
1 people found
this helpful
Was this helpful? Yes
Feb 08,2011
Minithumbdown
By:
Feb 08,2011
1 people found
this helpful
Made us pay exceedingly when moving out - plus: small detail, but significant - i had not ended standing order early enough, so one more rental payment went to their account - they charge 25 GBP fees to return this money, which was not due - I am not sure about the legal situation, but this seems absurd to me. Very confusing and unhelpful - to say the least - in whatever negotiations with the landlord....
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Was this helpful? Yes
Jan 25,2011
Minithumbdown
By:
Jan 25,2011
1 people found
this helpful
I was a tenant with Square mile for just over a year, they are great at taking your money but when it comes to fixing anything at the property you may as well be talking to a stone. After a year at the property they informed us that there would be a rent increase of ...
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Was this helpful? Yes
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