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    Jim Fryer
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Square Mile Property Management

Regatta Point 39 Westferry Road London
Greater London
E14 8JH

02077687034

Feb 22,2016
Minithumbdown
By:
Feb 22,2016
0 people found
this helpful
If this was the last letting agent in London, and there was no other way to rent - I would prefer to stay homeless! Yes it is that bad. Stay away as far as you can from this disgraceful agency that is putting a label and a black spot to the hole industry sector! We had rented a 2 bed flat with them for 1.5 years where we had ONLY troubles. We have signed a contract for a furnished property - we've got a semi-furnished one. Very poor communication with them on all levels. Their managing director ...
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Comment on agent fees
They are more expensive than well established big agencies... but the service in return is an absolute JOKE!
Was this helpful? Yes
Jan 20,2016
Minithumbdown
By:
Jan 20,2016
0 people found
this helpful
Terrible service all round when checking out of the apartment, severe lack of cross reading skills meant that, blame was being attached to us for damage to the property that was recorded on the check in inventory. Advised by agency not to go to arbitration on deposit because we would not get anything, this wasn't the case after arbitration. Bad contact, limited communication skills....
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Was this helpful? Yes
By: Marilyn
Jan 21, 2016
View all comments (1)
Hello Emily, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Dec 21,2015
Minithumbdown
By:
Dec 21,2015
1 people found
this helpful
The customer service we received has overall been poor. We were told that Square Mile has a good reputation, however we were not treated as valuable customers. Each agent we dealt with were very sales focused and seemed to care little about our level of satisfaction. At the start of our tenancy the key hand over and inventory was done by the landlord and the agent pretty much stopped contacting us as soon as we had paid our agent fees. The communication overall was very poor. Considering the a...
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What agent could do to change your mind?
Improve on communication and show your costumers that you care.
Was this helpful? Yes
By: Marilyn
Jan 06, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Aug 26,2015
Minithumbdown
By:
Aug 26,2015
2 people found
this helpful
We were a few people who found a property we liked through this agency. They were very nice to us up until a holding deposit was paid. They then brought out a set of rules and that we had to provide all of the requested info for within 3-days or our holding fee would be taken away. They pretended as though that was a legal requirement and this all had been agreed. None of it had been agreed verbally or on paper. They then provided all of their information late. The contract was not provided o...
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What agent could do to change your mind?
- They should not have set down fake rules after money was put down - They should have communicated better (their communication was not very good at all) - They should not have threatened us about holding fee and move in date for no valid reason - They should not have been rude to us down the phone - They should have taken a customer service course - They should have arranged our move in properly and had all our keys ready - really unorganised
Comment on agent fees
The agency fee's were standard and that was the only good thing about the property although they didnt check us into the property and didnt have anything ready therefore we should have been awarded a discount. Additionally the check in clerk was not needed as the landlord had arranged for one that he would pay for, so we had to pay for a service that was not requested.
Was this helpful? Yes
By: Marilyn
Oct 29, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Aug 06,2015
Minithumbdown
By:
Aug 06,2015
1 people found
this helpful
I have a 24 moth contract without any breaking clause. Also, with a 10% compensation to the landlord of the remaining rent if we vacate before the end of the contract. When signing the agreement my agency told me that not having a breaking clause is not an issue and that we can transfer the contract to another person (like any other agency) that 10% was just for the landlord to have a backup in case we can not find anyone. After a year in the property I told them that I wanted to move an...
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What agent could do to change your mind?
Just help to find someone to roll the contract and don't pay the extra cost.
Was this helpful? Yes
By: Marilyn
Oct 29, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Oct 12,2014
Minithumbdown
By:
Oct 12,2014
1 people found
this helpful
Hi, I was living in 610 Petticoat square and my name is Arum Lim and I was asking about my deposit to square miles agent. the agent told me that it is going to take 10 working days to get a confirmation from landlord about deposit but I have been waiting for more than 5 weeks but still I have not received any information about the deposit. How long do I need to wait for getting this deposit from them haha ? I mean It is taking toooo long. I was signed with Squaremiles Agency but they said the ma...
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What agent could do to change your mind?
give me back my deposit or reply something to me .
Was this helpful? Yes
By: Marilyn
Oct 14, 2014
View all comments (1)
Dear Arum I am sorry that you have been disappointed with our service and pleased that you have contacted us directly. As you know we are dealing with your complaint and hope to resolve this as soon as we can. Kind regards Marilyn....
May 14,2014
Minithumbup
By:
May 14,2014
1 people found
this helpful
Theresea and Georgina have been fantastic people to deal with. They had helped us find our dream home, precisely understanding what we were looking for. Unfortunately, for personal reasons, we were not able to move into this property, although we had already paid the holding fee. We really thought we had lost this money and were really upset about it, as it was our first home for me and my partner. Georgina did everything she could to get us that money back and she succeeded. We got the refund...
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Was this helpful? Yes
By: Marilyn
May 16, 2014
View all comments (1)
Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
May 13,2014
Minithumbdown
By:
May 13,2014
4 people found
this helpful
By far the worst professional organisation I have ever encountered and I have seen worst having lived/worked in the third world for a while. Jim Fryer is the director for Square Mile estates in Docklands and Liverpool St (sandys row) is a Irritating "*" man booked for a sales viewing in Shadwell area(e1) for my son who is going to be studying nearby so rather than renting I though it will be good idea to buy , he first tell me \' I have 2 one bed flats \' so booked in the appointmen...
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What agent could do to change your mind?
Change the staff
Was this helpful? Yes
By: James
Jun 07, 2015
View all comments (2)
Thanks for writing this review as I was about to deal with them....
Sep 28,2013
Minithumbdown
By:
Sep 28,2013
2 people found
this helpful
I am writing as a past tenant of a property I rented through the letting agency of the same name. Despite having 6 weeks while the property was vacant and having committed to give me a professionally cleaned property, it was left in an appalling state, with rubbish strewn all over, the sofas were terribly stained and smelly, the bathrooms were in an appalling state and the general attitude of the agents and its representatives was extremely poor. I would like to warn anyone using this letting ...
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What agent could do to change your mind?
Behaved more professionally; kept the property in a good, clean state; better customer service attitude; delivered on their commitments.
Was this helpful? Yes
By: Asma
Oct 02, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am Head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Asma....
Mar 27,2013
Minithumbup
By:
Mar 27,2013
2 people found
this helpful
Horrific experience. Absolutely horrific. I would advise you strongly to stay away from these guys. It\'s all okay when you\'re handing over your money, but when it comes to the end of your contract that\'s when the fun and games begin. We have done nothing but be reasonable and when you speak to Wayne on the phone it is SO easy to believe what he is saying because he sounds like a gentleman. My advice, only deal with them via letters sent recorded delivery. I cannot suggest in strong enou...
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Was this helpful? Yes
By: Louise
Apr 09, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 34% accuracy of agent's valuations
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