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Spicerhaart

Wellington House Butt Road Colchester
Essex
CO3 3DA

01206 765599

Jul 26,2016
Minithumbdown
By:
Jul 26,2016
1 people found
this helpful
Please do not deal with Haart lettings or Spicer Haart. They made errors on my rent collection on two separate occasions and under paid me. As a former accountant I am meticulous in going through the rent statement which is not very user friendly. Having spotted their incompetence, instead of offering me a financial goodwill, they have the audacity of saying that they were the ones who corrected the error! I have wasted many phone calls and time sorting this mess out. Through no fault of my...
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Aug 14,2014
Minithumbdown
By:
Aug 14,2014
1 people found
this helpful
I have had the most horrendous two years with Haarts Colchester ( head office) and the Torquay office. so much so that they have lost me a tenant. Communication was poor to the extent that although I was paying for a fully managed service, I had to get involved with contractors and indeed with the tenant. I have not received one inspection report in the last two years - the tenant says they have never even been to the property. They gave a contractor my address who sent me a bill requesting mo...
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What agent could do to change your mind?
I honestly don\'t think they could change my mind as their set up is terrible
Was this helpful? Yes
By: Customer Relations Manager
Aug 29, 2014
View all comments (1)
Hi D Porter, Really sorry to hear about this and your experience with haart. Please can you email the details including property details to customercare@haart.co.uk so we can look in to this for you. Many thanks, Melanie Smith, Customer Relations Manager....
Nov 21,2013
Minithumbdown
By:
Nov 21,2013
0 people found
this helpful
I have the misfortune of being a tenant in a property managed by Spicer Haart. On check- in I found that the kitchen sink was not draining. 14 days to rectify and during that period several blatant lies including confirming a contractor had been to correct the issue. I live in a 24 hour concierged property and can leave keys for repair works that are signed in and out .... The latest saga started 10 days ago with no heating. After reporting the issue and promised a return call nothing for 24...
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Oct 01,2013
Minithumbdown
By:
Oct 01,2013
1 people found
this helpful
I have been with Spicer Haart Lettings for 4 years; I wish I left the second they consolidated in Colchester. There is absolutely no personal management of the property, the have no record of inventories between check outs, I have to chase late rental payments, they ever email me to say that the rent is going to be late, they haven\'t visited the property in 3 years... The list goes on. I\'m an officer in the army and I\'ve been away lots, this company is simply terrible. The second the repor...
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What agent could do to change your mind?
Managed my property and informed me what was going on - I\'m not asking a lot!
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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