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    Simon Andrews
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Spicer McColl

16-18 Princes Street Ipswich
Suffolk
IP1 1QT

0845 338 8293

Apr 16,2013
Minithumbdown
By:
Apr 16,2013
0 people found
this helpful
Awful service. They basically told me I can\'t sell my house without them as nobody else was as good as them and I quote from two members of staff "WE ARE THE BEST" most of the staff are very cocky and they only told us half of the first offer which lost us our first buyer, we would not of accepted if we had known the actual offer. We are now on our third buyer which the offer was made over the phone and we were told they are basically a first time buyer but they are not again we would...
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What agent could do to change your mind?
They can give us a reduction of the fees due to stress I have been through because of the problems stated, they need to stop replying with cocky answers and start giving better customer services
Was this helpful? Yes
Jan 16,2013
Minithumbdown
By:
Jan 16,2013
1 people found
this helpful
Whilst friendly seeming and helpful on the phone, the visit to the property which I own, but my mother lives in was conducted appallingly. After viewing the property, the agent persuaded my mother to sign a contract. She told her that she should sign a document which would enter her into a 16 week exclusive contract because I had told her I was happy to proceed. I said no such thing, and the document would have no legal standing as my mother is not the owner. As is sensible we had another est...
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What agent could do to change your mind?
More honesty - a reasonable valuation. Don\'t get people to dign contracts under false pretenses. Charge a reasonable amount.
Was this helpful? Yes
Nov 22,2011
Minithumbdown
By:
Nov 22,2011
1 people found
this helpful
Terrible customer service. They never inform you of anything, they don't do their job. We had to arrange everything ourselves. They couldn't even manage to make the necessary calls. The only time they worked was when we stood by their side and requested to do this and that. I am appaled to see this kind of service. I have never ever had worse service provided to me. After reading reviews I see that this behavior is in all brances not just this one. Do they only emply incommpetent people?...
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Was this helpful? Yes
By: Customer Relations Manager
Dec 01, 2011
View all comments (1)
Dear Dissatisfied. I am sorry to read you have been unhappy with Spicer McColl. If you would like us to look into this for you please email us at talk.to.us@spicer.co.uk....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
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Simon Andrews - upload your photo Simon Andrews
1 reviews

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Awards won by Spicer McColl, Ipswich IP1 1QT

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