• Marc McIlveney
    Marc McIlveney
  • Mark Sivell
    Mark Sivell
  • Michelle Ford
    Michelle Ford
  • Tracy King
    Tracy King
  • Spencer Ferguson
    Spencer Ferguson
  • George Newmarch-Stillwell
    George Newmarch-Stillwell
  • Sean Darlow
    Sean Darlow
  • Gemma Howes
    Gemma Howes
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    Irfan Loonat
Established in 1992 we have six offices covering East London, the City and parts of Essex, offering a professional range of services including Lettings, Sales, Property Management, and Financial Services. Good customer service is not a new concept but it's key to building any business. Consequently we're delighted that over 95% of the hundreds of people who have reviewed us on this site, recommend us. That said we we're not resting on our laurels and are still working hard to convert the other Read full description...5%.
Spencers Property Services

252 High Road Leyton, London
Greater London
E10 5PW

020 8539 3650

Feb 24,2017
Minithumbup
By:
Feb 24,2017
Featured Review
0 people found
this helpful
Irfan is the best estate agent I've ever dealt with - he was always on time (something all other estate agents I've dealt with seem to have trouble with), let me look around properties in a relaxed, unpressured way, and went out of his way to help us secure our property. He always got back to me promptly and was very personable & friendly. It was such a breath of fresh air to deal with an estate agent you respect - thank you Irfan for all your help!...
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Comment on agent fees
Of course I'm going to think that agency fees in London are grossly inflated, but they're something I expect to pay so it wasn't a nasty surprise.
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
Featured Review
1 people found
this helpful
Mark and Michelle were both highly professional and very helpful during the purchase of our flat. The quality and care that all of the team at Spencer's provided during our purchase really counted towards making the whole process a more stress free experience....
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Feb 10,2017
Minithumbup
By:
Feb 10,2017
Featured Review
1 people found
this helpful
We were very happy with Irfan, Very professional, attentive and delivered great customer service. He did look after our best interests....
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Feb 10,2017
Minithumbup
By:
Feb 10,2017
Featured Review
0 people found
this helpful
Spencer, Mark and Michelle were absolutely outstanding in every possible way. The sell was a breeze because of them. They know the market really well, and there was no shortage of viewings even though we were selling over Christmas. Michelle is fantastic. She was always on the ball chasing the buyer and all the solicitors involved to make sure we completed on time. I am truly impressed. I can honestly say seeking my flat was pretty much stress free thanks to the team at Spencers. Don't hesit...
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Comment on agent fees
Very reasonable considering the service we've had.
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
Featured Review
2 people found
this helpful
Irfan Loonat is an exccelent agent ,he looked after us and helped step by step till the end .Very proffesional and always ready to answer to any questions and problems .Highly recomended ....
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Feb 06,2017
Minithumbup
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Feb 06,2017
0 people found
this helpful
Mark and Michelle were very persistent in selling our flat and managed to get a huge number of potential buyers through the front door. When we accepted an offer, they always let us know what was happening without us having to chase them,...
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Comment on agent fees
Very reasonable compared to the competition.
Was this helpful? Yes
Feb 04,2017
Minithumbup
By:
Feb 04,2017
1 people found
this helpful
Irfan was very good in overseeing that my move to the new property was a smooth transition. Very likeable person and pleasure to have worked with. Regards Justin...
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Jan 31,2017
Minithumbup
By:
Jan 31,2017
1 people found
this helpful
Mark was efficient in arranging a viewing and quickly securing the property at a price all parties were happy with. Overall, Mark and Michelle were both extremely diligent in helping me buy a property. They were always available to discuss things as and when they arose and always kept me informed of the status along the way. I would strongly recommend both Mark and Michelle whether buying or selling a property....
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Jan 23,2017
Minithumbup
By:
Jan 23,2017
1 people found
this helpful
Spencer property services, and in particular Spencer Ferguson himself, provided an absolutely OUTSTANDING service that went above and beyond anything you'd expect from an estate agent. From the first point of meeting him to sell our place, it was clear that he was a cut above the competition. Throughout the exhausting process (due to issues with the property and Brexit) we found him to utterly professional, ethical and patient with all parties. He secured buyers for us at the top end of expectat...
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Comment on agent fees
Very reasonable
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Jan 20,2017
Minithumbup
By:
Jan 20,2017
1 people found
this helpful
I was very happy with the service Mark provided - he was up-front and supportive in helping us meeting various requirements from the vendor before our offer was accepted, and prompt to respond to any questions throughout the conveyancing process right up until completion. Highly recommended....
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Jan 13,2017
Minithumbup
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Jan 13,2017
2 people found
this helpful
I really can't rate Spencer highly enough him and his team really go out of their way to help clients and shows genuine concern for them. Excellent communication skills and can always be relied upon to respond quickly to queries and problems. Someone who really does go the extra mile. I would like to say a BIG THANK YOU for all your help in the sale of my house....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
2 people found
this helpful
Spencer negotiated a very fair price for our sale, kept things moving, and kept us up to date. We really appreciated his professional yet easy manner and felt he was both honest and on our side all the way through....
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Comment on agent fees
About the same as others.
Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
1 people found
this helpful
I really can't rate Spencer highly enough. He really goes out of his way to help clients and shows genuine concern for them. Excellent communication skills and can always be relied upon to respond quickly to queries and problems. Someone who really does go the extra mile!...
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Comment on agent fees
Very reasonable and well deserved
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Dec 24,2016
Minithumbup
By:
Dec 24,2016
1 people found
this helpful
Spencer was highly professional throughout the whole selling process and gets results. He was a pleasure to have working for the sale of my flat....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
Spencer and Michelle were great and communicating and very efficient. When it was crunch time they were very calm and reassuring. I would recommend them as selling agents....
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Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
Marc McIlveney and Mark Sivell went the extra mile to find the right buyer for my property which i sold recently. Marc Mc kept me motivated throughout the process and Mark S introduced me to a suitable buyer. I can not fault their ability to provide the best advice and customer service. Thank you Marc & Mark...
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Comment on agent fees
an average market rate
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Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
this helpful
Spencers supported us with purchase and then sale of our flat. Special thanks to Michelle and Spencer, for getting us through this. Mark and Amy Hodson...
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Comment on agent fees
Competetive
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
1 people found
this helpful
Spencer, Michelle and George handled everything in a friendly and proffesional manner. Really pleased I trusted Spencer's to handle my house sale....
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Comment on agent fees
I think for the service provided the fees charged were acceptable.
Was this helpful? Yes
Jul 05,2016
Minithumbup
By:
Jul 05,2016
1 people found
this helpful
Spencer was excellent throughout the whole process. He was proactive and always accessible. He is highly professional and also has a good understanding of what you are looking for....
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Comment on agent fees
Very good rate.
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
1 people found
this helpful
Couldn't be happier with the service. 5million stars to Mark and Spencer for selling our first home to us!...
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Mar 23,2016
Minithumbup
By:
Mar 23,2016
0 people found
this helpful
Fantastic service from the initial viewing to completion. A great team and would use them again. Spencer was also really helpful....
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Comment on agent fees
Purchaser so no fees
Was this helpful? Yes
Mar 21,2016
Minithumbup
By:
Mar 21,2016
0 people found
this helpful
Mark sold my flat with Michelle, I requested Mark to find a keen buyer and he did it in no time. He was extremely proffesional. I was very pleased with the way he managed the process of the flat being sold. He is very knowledgeable person in this trade....
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Comment on agent fees
His fees are very reasonable
Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
We found spencer at spencers to be very professional, he help us from start to end with selling my property and help moving on to the next, completely stress free, thanks spence Mr and Mrs Blouch...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
1 people found
this helpful
Spencer and Mark assisted me search for a BTL property in Leyton which I subsequently let through them. They both were always incredibly responsive to calls and emails and proactively helped me to find a suitable property....
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Comment on agent fees
Good (for lettings) N/A for sales
Was this helpful? Yes
Mar 09,2016
Minithumbup
By:
Mar 09,2016
1 people found
this helpful
Mark sold my ground floor maisonette, with Michelle progressing the sale. I instructed Mark to find me a keen buyer in a very strong position. He delivered a chain free buyer with a 70% deposit. What more could one ask for? The sale process was somewhat protracted due to ongoing lease extension. Mark was extremely professional and proactive throughout and I was very impressed with the way he managed the process with empathy. Michelle took over once contracts were exchanged, again exemplary se...
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Comment on agent fees
Very good value
Was this helpful? Yes
Mar 03,2016
Minithumbup
By:
Mar 03,2016
1 people found
this helpful
I used Spencers to sell my flat in Leyton. I had met with two other local agents but decided to go with Spencers because of their knowledge of the area and their attitude; Spencer Ferguson was very approachable and gave sensible advice about pricing (beware, as some estate agents will over-inflate the value of your property - this is risky as the property could be downvalued when it comes to a survey), viewings, timescales etc. This was the first time that I had sold a property so I was quite ne...
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Comment on agent fees
Reasonable. The fees are competitive.
Was this helpful? Yes
Mar 01,2016
Minithumbup
By:
Mar 01,2016
3 people found
this helpful
I sold my flat in London through Spencer and Michelle. The service was exemplary with phone calls being returned promptly and messages being delivered to my buyers efficiently. I am a new homes developer in the west midlands and if West Mids estate agents were as professional and pro-active then my new homes sales would go equally as efficiently and professionally. Thanks to the team for their efforts....
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Comment on agent fees
Fees were comensurate with the service received.
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
1 people found
this helpful
Spencer was very helpful both when I was negotiating with the vendors and after the purchase when he liaised with the vendors on my behalf to remove the rubbish in the house left by the vendors' builders and facilitated clearing it quickly. He was always responding to my emails or calls promptly. I highly recommend him....
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 03,2016
Minithumbup
By:
Feb 03,2016
1 people found
this helpful
I have been a landlord for 5 years now and Mark Mcllveney has been my point of contact. He has an extremely pleasant, professional and considerate manner which is second to none. He has always assisted me when I have had any questions and provided me with solutions that have been the correct ones. I was recommended by a friend to his services and she also spoke very highly of him and I know why now....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 28,2016
Minithumbup
By:
Jan 28,2016
2 people found
this helpful
All of my dealings with Spencers (Leyton High Road) during the purchase of our new home were positive. The staff members were friendly, helpful, supportive and polite throughout the entire process....
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Comment on agent fees
N/A (I was purchasing, not selling through Spencers)
Was this helpful? Yes
Jan 27,2016
Minithumbup
By:
Jan 27,2016
2 people found
this helpful
Spencer is a great agent. He is always on top of things and try to be helpful. He helped me selling my property fast and I feel he advised me really well. I definitely raccomend Spencer Ferguson and also Spencers as an agency as their level of service is absolutely superb....
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Comment on agent fees
Competitive fees
Was this helpful? Yes
Jan 11,2016
Minithumbup
By:
Jan 11,2016
2 people found
this helpful
Spencer was very helpful and moved extremely quickly to enable us to exchange on the property in super quick time - and just a week before Christmas break. It was very reassuring that we had completion lined up for the first week of January....
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Dec 30,2015
Minithumbup
By:
Dec 30,2015
1 people found
this helpful
Spencer arranged a sale of what was a fairly difficult property that was in need of substantial restoration. In the end we achieved the price that we wanted and Spencer was on hand at all times to ensure that the best deal was negotiated. His support throughout the sale, particularly when one of our buyers fell through meant that this was a relatively stress free process. I would definitely recommend Spencers for anyone selling a property. They were very professional and responsive throughout....
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Was this helpful? Yes
Nov 05,2015
Minithumbup
By:
Nov 05,2015
1 people found
this helpful
Marc McIlveney has been my star and my saviour on many occasions. When I have had problems with tenants he has personally visited my property and sorted them out for me. The last time this happened he even managed to get me a large rent increase. What more could you ask for! I would recommend him, he is knowledgeable, friendly and extremely helpful....
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Was this helpful? Yes
Nov 05,2015
Minithumbup
By:
Nov 05,2015
1 people found
this helpful
Marc has been fantastic all along my journey to becoming a first-time landlord. From the initial meeting (prior to refurbishing my property for letting) Marc clearly laid out the components I needed to have in mind and get completed prior to putting the property on the market. Once the property was ready, Marc was in the next day for photographs (he's a dab-hand at that also), wrote a great summary of the property's features, facilitated all the paperwork that goes along with these things, or...
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Was this helpful? Yes
Areas covered
  • E10
  • Leyton
  • E11
  • Leytonstone
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £41,000
  • Max: £685,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TDS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
42 0 91 0 57 0 62 2 3 0
Marc McIlveney Marc McIlveney
Branch Manager
56 reviews

About Marc No description set View full profile
Mark Sivell Mark Sivell
Senior Negotiator
106 reviews

About Mark No description set View full profile
Michelle Ford Michelle Ford
Area Administrator
60 reviews

About Michelle - View full profile
Tracy King Tracy King
Senior Negotiator
30 reviews

About Tracy - View full profile
Spencer Ferguson Spencer Ferguson
31 reviews

About Spencer No description set View full profile
George Newmarch-Stillwell George Newmarch-Stillwell
Negotiator
43 reviews

About George - View full profile
Sean Darlow Sean Darlow
Sales Co-ordinator
53 reviews

About Sean - View full profile
Gemma Howes Gemma Howes
Administrator
9 reviews

About Gemma No description set View full profile
Irfan Loonat - no image available Irfan Loonat
Lettings
5 reviews

About Irfan No description set View full profile

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Fees

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Last updated at 11:53 AM 06/01/2016 by allAgents

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Hefina Holden (Associate Director) at hefina@spencersproperty.co.uk or telephone 020 8709 7730
Last updated at 11:53 AM 06/01/2016 by allAgents

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