• Marc McIlveney
    Marc McIlveney
  • Mark Sivell
    Mark Sivell
  • Michelle Ford
    Michelle Ford
  • Tracy King
    Tracy King
  • Spencer Ferguson
    Spencer Ferguson
  • George Newmarch-Stillwell
    George Newmarch-Stillwell
  • Sean Darlow
    Sean Darlow
  • Gemma Howes
    Gemma Howes
  • upload your photo
    Irfan Loonat
Established in 1992 we have six offices covering East London, the City and parts of Essex, offering a professional range of services including Lettings, Sales, Property Management, and Financial Services. Good customer service is not a new concept but it's key to building any business. Consequently we're delighted that over 95% of the hundreds of people who have reviewed us on this site, recommend us. That said we we're not resting on our laurels and are still working hard to convert the othe Read full description...r 5%.
Spencers Property Services

252 High Road Leyton, London
Greater London
E10 5PW

020 8539 3650
Apr 11,2017
Minithumbup
Spencer Ferguson
Michelle Ford
By:
Apr 11,2017
0 people found
this helpful
We've just sold our one bed flat in Leyton through Spencers. The service was fantastic throughout. Spencer really impressed us with his enthusiasm from our first meeting with him - he worked really hard to get us on board and was open to negotiating fees etc. The photos he arranged were stunning, and he found a buyer for us the same day the flat went on the market! Michelle then took over and did a great job of getting the sale through to completion. We had a few issues with the survey but Miche...
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Mark Sivell
By:
Mar 14,2017
1 people found
this helpful
Mark was very competent and always contactable. Whenever there were issues, he resolved them in a timely manner and I had full confidence that the matter was comprehensively resolved. In all, I would rate Mark's service as excellent....
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Was this helpful? Yes
Mar 06,2017
Minithumbup
Irfan Loonat
By:
Mar 06,2017
0 people found
this helpful
We are very happy with the service provided by Irfan. He has been very polite, helpful, professional and organised at all times. We would definitely recommend Spencers and especially Irfan to our friends if any of them plan to move in the future....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 04,2017
Minithumbup
Mark Sivell
By:
Mar 04,2017
0 people found
this helpful
Mark was professional and helpful. Didn't pressure us and let us come to our own conclusions. He always made himself available when required....
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Was this helpful? Yes
Feb 28,2017
Minithumbdown
Spencer Ferguson
Michelle Ford
By:
Feb 28,2017
1 people found
this helpful
Sales marketing was very good with strong follow up. Unfortunately my requested date to complete was never passed on to the buyer, despite multiple conversations with multiple staff. Disappointing: it cost me an extra month of mortgage and utility payments. When I requested my details were passed directly to the buyer (to speed up completion) this was not done. Neither was my email that I asked to be forwarded to them. Not impressed....
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Comment on agent fees
Fee was fair
Was this helpful? Yes
Feb 27,2017
Minithumbup
Irfan Loonat
By:
Feb 27,2017
1 people found
this helpful
After a terrible experience with a different estate agent in early January, we were very apprehensive on dealing with another, However Irfan was very helpful from day 1. On viewing the house we instantly knew that we wanted it and Irfan let us know the procedure and helped us secure the property. He went above and beyond to help us and was always available to answer any questions we had. We are looking forward to moving in to our new home this week....
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Comment on agent fees
We feel the Admin Fees at £365.00 were quite expensive considering the Reference Fees we also above £300. A lot to pay on top of a 6 week deposit and 1 months rent
Was this helpful? Yes
Feb 24,2017
Minithumbup
Irfan Loonat
By:
Feb 24,2017
1 people found
this helpful
Irfan is the best estate agent I've ever dealt with - he was always on time (something all other estate agents I've dealt with seem to have trouble with), let me look around properties in a relaxed, unpressured way, and went out of his way to help us secure our property. He always got back to me promptly and was very personable & friendly. It was such a breath of fresh air to deal with an estate agent you respect - thank you Irfan for all your help!...
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Comment on agent fees
Of course I'm going to think that agency fees in London are grossly inflated, but they're something I expect to pay so it wasn't a nasty surprise.
Was this helpful? Yes
Feb 24,2017
Minithumbup
Mark Sivell
Michelle Ford
By:
Feb 24,2017
1 people found
this helpful
Mark and Michelle were both highly professional and very helpful during the purchase of our flat. The quality and care that all of the team at Spencer's provided during our purchase really counted towards making the whole process a more stress free experience....
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Was this helpful? Yes
Feb 10,2017
Minithumbup
Irfan Loonat
By:
Feb 10,2017
1 people found
this helpful
We were very happy with Irfan, Very professional, attentive and delivered great customer service. He did look after our best interests....
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Was this helpful? Yes
Feb 10,2017
Minithumbup
Mark Sivell
Michelle Ford
By:
Feb 10,2017
0 people found
this helpful
Spencer, Mark and Michelle were absolutely outstanding in every possible way. The sell was a breeze because of them. They know the market really well, and there was no shortage of viewings even though we were selling over Christmas. Michelle is fantastic. She was always on the ball chasing the buyer and all the solicitors involved to make sure we completed on time. I am truly impressed. I can honestly say seeking my flat was pretty much stress free thanks to the team at Spencers. Don't hesit...
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Comment on agent fees
Very reasonable considering the service we've had.
Was this helpful? Yes
Feb 09,2017
Minithumbup
Irfan Loonat
Irfan Loonat
By:
Feb 09,2017
2 people found
this helpful
Irfan Loonat is an exccelent agent ,he looked after us and helped step by step till the end .Very proffesional and always ready to answer to any questions and problems .Highly recomended ....
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Was this helpful? Yes
Feb 06,2017
Minithumbup
Mark Sivell
Michelle Ford
By:
Feb 06,2017
0 people found
this helpful
Mark and Michelle were very persistent in selling our flat and managed to get a huge number of potential buyers through the front door. When we accepted an offer, they always let us know what was happening without us having to chase them,...
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Comment on agent fees
Very reasonable compared to the competition.
Was this helpful? Yes
Feb 04,2017
Minithumbup
Irfan Loonat
By:
Feb 04,2017
1 people found
this helpful
Irfan was very good in overseeing that my move to the new property was a smooth transition. Very likeable person and pleasure to have worked with. Regards Justin...
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Was this helpful? Yes
Jan 31,2017
Minithumbup
Mark Sivell
Michelle Ford
By:
Jan 31,2017
1 people found
this helpful
Mark was efficient in arranging a viewing and quickly securing the property at a price all parties were happy with. Overall, Mark and Michelle were both extremely diligent in helping me buy a property. They were always available to discuss things as and when they arose and always kept me informed of the status along the way. I would strongly recommend both Mark and Michelle whether buying or selling a property....
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Was this helpful? Yes
Jan 23,2017
Minithumbup
Spencer Ferguson
Michelle Ford
By:
Jan 23,2017
1 people found
this helpful
Spencer property services, and in particular Spencer Ferguson himself, provided an absolutely OUTSTANDING service that went above and beyond anything you'd expect from an estate agent. From the first point of meeting him to sell our place, it was clear that he was a cut above the competition. Throughout the exhausting process (due to issues with the property and Brexit) we found him to utterly professional, ethical and patient with all parties. He secured buyers for us at the top end of expectat...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jan 20,2017
Minithumbup
Mark Sivell
By:
Jan 20,2017
1 people found
this helpful
I was very happy with the service Mark provided - he was up-front and supportive in helping us meeting various requirements from the vendor before our offer was accepted, and prompt to respond to any questions throughout the conveyancing process right up until completion. Highly recommended....
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Was this helpful? Yes
Jan 13,2017
Minithumbup
Spencer Ferguson
Michelle Ford
By:
Jan 13,2017
2 people found
this helpful
I really can't rate Spencer highly enough him and his team really go out of their way to help clients and shows genuine concern for them. Excellent communication skills and can always be relied upon to respond quickly to queries and problems. Someone who really does go the extra mile. I would like to say a BIG THANK YOU for all your help in the sale of my house....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 09,2017
Minithumbup
Spencer Ferguson
By:
Jan 09,2017
2 people found
this helpful
Spencer negotiated a very fair price for our sale, kept things moving, and kept us up to date. We really appreciated his professional yet easy manner and felt he was both honest and on our side all the way through....
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Comment on agent fees
About the same as others.
Was this helpful? Yes
Jan 06,2017
Minithumbup
Spencer Ferguson
By:
Jan 06,2017
1 people found
this helpful
I really can't rate Spencer highly enough. He really goes out of his way to help clients and shows genuine concern for them. Excellent communication skills and can always be relied upon to respond quickly to queries and problems. Someone who really does go the extra mile!...
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Comment on agent fees
Very reasonable and well deserved
Was this helpful? Yes
Dec 24,2016
Minithumbup
Spencer Ferguson
By:
Dec 24,2016
1 people found
this helpful
Spencer was highly professional throughout the whole selling process and gets results. He was a pleasure to have working for the sale of my flat....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 28,2016
Minithumbup
Spencer Ferguson
Michelle Ford
By:
Sep 28,2016
0 people found
this helpful
Spencer and Michelle were great and communicating and very efficient. When it was crunch time they were very calm and reassuring. I would recommend them as selling agents....
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Was this helpful? Yes
Sep 19,2016
Minithumbup
Marc McIlveney
Mark Sivell
By:
Sep 19,2016
0 people found
this helpful
Marc McIlveney and Mark Sivell went the extra mile to find the right buyer for my property which i sold recently. Marc Mc kept me motivated throughout the process and Mark S introduced me to a suitable buyer. I can not fault their ability to provide the best advice and customer service. Thank you Marc & Mark...
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Comment on agent fees
an average market rate
Was this helpful? Yes
Aug 15,2016
Minithumbup
Spencer Ferguson
Michelle Ford
By:
Aug 15,2016
0 people found
this helpful
Spencers supported us with purchase and then sale of our flat. Special thanks to Michelle and Spencer, for getting us through this. Mark and Amy Hodson...
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Comment on agent fees
Competetive
Was this helpful? Yes
Jul 27,2016
Minithumbup
Spencer Ferguson
Michelle Ford
By:
Jul 27,2016
1 people found
this helpful
Spencer, Michelle and George handled everything in a friendly and proffesional manner. Really pleased I trusted Spencer's to handle my house sale....
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Comment on agent fees
I think for the service provided the fees charged were acceptable.
Was this helpful? Yes
Jul 05,2016
Minithumbup
Spencer Ferguson
By:
Jul 05,2016
1 people found
this helpful
Spencer was excellent throughout the whole process. He was proactive and always accessible. He is highly professional and also has a good understanding of what you are looking for....
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Comment on agent fees
Very good rate.
Was this helpful? Yes
Jun 21,2016
Minithumbup
Mark Sivell
Spencer Ferguson
By:
Jun 21,2016
1 people found
this helpful
Couldn't be happier with the service. 5million stars to Mark and Spencer for selling our first home to us!...
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Was this helpful? Yes
Mar 23,2016
Minithumbup
Mark Sivell
Michelle Ford
By:
Mar 23,2016
0 people found
this helpful
Fantastic service from the initial viewing to completion. A great team and would use them again. Spencer was also really helpful....
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Comment on agent fees
Purchaser so no fees
Was this helpful? Yes
Mar 21,2016
Minithumbup
Mark Sivell
By:
Mar 21,2016
0 people found
this helpful
Mark sold my flat with Michelle, I requested Mark to find a keen buyer and he did it in no time. He was extremely proffesional. I was very pleased with the way he managed the process of the flat being sold. He is very knowledgeable person in this trade....
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Comment on agent fees
His fees are very reasonable
Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
We found spencer at spencers to be very professional, he help us from start to end with selling my property and help moving on to the next, completely stress free, thanks spence Mr and Mrs Blouch...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2016
Minithumbup
Spencer Ferguson
George Newmarch-Stillwell
By:
Mar 10,2016
1 people found
this helpful
Spencer and Mark assisted me search for a BTL property in Leyton which I subsequently let through them. They both were always incredibly responsive to calls and emails and proactively helped me to find a suitable property....
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Comment on agent fees
Good (for lettings) N/A for sales
Was this helpful? Yes
Areas covered
  • E10
  • Leyton
  • E11
  • Leytonstone
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £41,000
  • Max: £685,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
42 0 93 0 58 1 64 2 3 0
Marc McIlveney Marc McIlveney
Branch Manager
56 reviews

About Marc No description set View full profile
Mark Sivell Mark Sivell
Senior Negotiator
108 reviews

About Mark No description set View full profile
Michelle Ford Michelle Ford
Area Administrator
62 reviews

About Michelle - View full profile
Tracy King Tracy King
Senior Negotiator
30 reviews

About Tracy - View full profile
Spencer Ferguson Spencer Ferguson
33 reviews

About Spencer No description set View full profile
George Newmarch-Stillwell George Newmarch-Stillwell
Negotiator
43 reviews

About George - View full profile
Sean Darlow Sean Darlow
Sales Co-ordinator
53 reviews

About Sean - View full profile
Gemma Howes Gemma Howes
Administrator
9 reviews

About Gemma No description set View full profile
Irfan Loonat - no image available Irfan Loonat
Lettings
7 reviews

About Irfan No description set View full profile

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Fees

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Last updated at 11:53 AM 06/01/2016 by allAgents

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Hefina Holden (Associate Director) at hefina@spencersproperty.co.uk or telephone 020 8709 7730
Last updated at 11:53 AM 06/01/2016 by allAgents

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