• claim your profile
    Joanne Edney
  • claim your profile
    Craig Muray
  • upload your photo
    Richa Dabycharun
  • claim your profile
    Martin Baulch
  • Gemma White
    Gemma White
  • Joanne Edney
    Joanne Edney
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    Charlotte
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    Richard Kelly
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    Charlotte Bullamore
  • Sean Darlow
    Sean Darlow
  • Joanne Shemilt
    Joanne Shemilt
  • Matt Evans
    Matt Evans
  • James Holt
    James Holt
Established in 1992 we have six offices covering East London, the City and parts of Essex, offering a professional range of services including Lettings, Sales, Property Management, and Financial Services. Good customer service is not a new concept but it's key to building any business. Consequently we're delighted that over 95% of the hundreds of people who have reviewed us on this site, recommend us. That said we we're not resting on our laurels and are still working hard to convert the other Read full description...5%.
Spencers Property Services

207 Cranbrook Road Redbridge, Ilford
Greater London
IG1 4TD

020 8518 5411

May 13,2016
Minithumbup
By:
May 13,2016
Featured Review
0 people found
this helpful
Jo is very professional and very helpful.She is always happy and smiling !Her knowledge is also excellent and answered all my concerns and questions...
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Comment on agent fees
The fees are fair after all I buy up to a standard and not down to a price!
Was this helpful? Yes
Apr 05,2016
Minithumbup
By:
Apr 05,2016
Featured Review
2 people found
this helpful
Gemma has been absolutely incredible to deal with over a few tricky issues with my rental property. Being an overseas landlord it's extremely important to feel that your property is in good hands and I definitely feel that way about Gemma. She is very helpful, responsive and goes above and beyond to help with any issue. Thank you Gemma! You're the best!...
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Mar 29,2016
Minithumbup
By:
Mar 29,2016
Featured Review
0 people found
this helpful
Spencer Properties the agents working here are marvellous people. Their customer service support was very good. I will always recommend them. Many thanks....
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Comment on agent fees
Good
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Mar 25,2016
Minithumbup
By:
Mar 25,2016
Featured Review
0 people found
this helpful
Gemma and Jo were very helpful and made the moving in process nice and easy for me. Would use the same agents again....
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Comment on agent fees
Reasonable fees, as expected.
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Mar 01,2016
Minithumbup
By:
Mar 01,2016
Featured Review
0 people found
this helpful
The service received was excellent, from start to finish everything explained clearly, and proceeds very quick and efficient, would definitely use again and recommend to others...
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Comment on agent fees
Fees fair, worth the good service received.
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Apr 12,2016
Minithumbdown
By:
Apr 12,2016
1 people found
this helpful
Recommend if you would like to be robbed. We were waiting for your deposit 3 months, they took 100 pounds of us just for cleaning dust from radiators (the check-up was a week after I handed the keys back so I am assuming he dust appear in this time). Would never recommend company like this....
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Feb 19,2016
Minithumbup
By:
Feb 19,2016
1 people found
this helpful
Joanne is a good worker and I received excellent response from her when I had any issues regarding my property....
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Comment on agent fees
fair
Was this helpful? Yes
Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
this helpful
She helped me with all my enquiries ... Very happy with her services. She respond to all my questions. Good staff. Big Thank you...
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Dec 11,2015
Minithumbup
By:
Dec 11,2015
1 people found
this helpful
Joanne was extremely helpful throughout the purchase of my property, providing information about the house in the first instance and then at each stage of the buying process. She always went out of her way to make sure my questions were answered and frequently chased up on updates from both parties. I would definitely recommend Joanne whether you are buying or selling a property, she knows her stuff but above all else she's a very nice person to deal with....
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Dec 03,2015
Minithumbup
By:
Dec 03,2015
1 people found
this helpful
Joanne Edney was the perfect agent. Stayed in touch and pushed the sale forward without causing any upset or problems. Lived up to client expectations!...
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Nov 26,2015
Minithumbup
By:
Nov 26,2015
0 people found
this helpful
Matt has been extremely supportive though out the whole exercise involved in setting up, and letting our property. His knowledge, expertise and professional manner made it a pleasure dealing with him and he is a great credit to Spencers and I would have no hesitation in recommending his services.....
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Nov 20,2015
Minithumbup
By:
Nov 20,2015
0 people found
this helpful
I let my property recently through Spencers where Gemma White dealt with the letting. Gemma was very helpful and professional through out the process and kept me informed at all times. Jo Shemilt was also very helpful in finalising details of the lease. I would certainly use Spencers again in the future....
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Nov 16,2015
Minithumbup
By:
Nov 16,2015
0 people found
this helpful
Provided excellent service throughout the tenancy process. The whole tenancy process was smooth without any hassles....
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Nov 16,2015
Minithumbup
By:
Nov 16,2015
0 people found
this helpful
This is my first time letting a property so I opted for the fully-manage service. Matt at Spencers took the time to walk me through the process explaining items clearly and ensuring that questions were answered to my satisfaction. The property was rented very quickly and I was impressed with Matt and Jo's professionalism throughout. First class service from Spencers. A few months in and I am still reasonably happy. Note, Gleanmead (not Spencers) handle the management of the property and here th...
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Nov 03,2015
Minithumbup
By:
Nov 03,2015
2 people found
this helpful
overall very good experience. Had been with Spencer for over 2 years and they are best. will strongly recommend others....
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Nov 03,2015
Minithumbup
By:
Nov 03,2015
2 people found
this helpful
Joanne has been brilliant with the sale of my property after they have rented it out for me for the last 15 years without any problems. The sale was doomed from the start (or so it felt!) but Joanne has never given up and has always been there to help push it through and chase people up to get things moving. I didnt think the day would come when we would be able to exchange contracts but we have and I really appreciate all of Joannes help in getting us here!...
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Nov 02,2015
Minithumbup
By:
Nov 02,2015
1 people found
this helpful
Matt helped me and advised me in the letting process of my property, as this was my first property I am letting out . He was at hand to answer any questions I had. Very good service....
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Oct 29,2015
Minithumbup
By:
Oct 29,2015
2 people found
this helpful
This is the second time we have used Joanne, and the reason we came back was the excellent manner in which the first sale was handled with difficult parties involved. We came off the back of a failed sale this time around with another agent that a family member had arranged. Once Joanne was given the property to market she proceeded in a very fast and efficient manner, again wonderfully juggling the necessary parties to move things along. Her communication has been great and the way in which she...
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Oct 28,2015
Minithumbup
By:
Oct 28,2015
3 people found
this helpful
Joanne was just so fantastically helpful and honest during the purchase of my property. I really do hope I get the opportunity to work with her again and if I sold a property in the area, I would use her in a heartbeat and recommend anyone else to, as well....
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Oct 28,2015
Minithumbup
By:
Oct 28,2015
3 people found
this helpful
Joanne provided an excellent service. She regularly kept in contact and offered to help with matters that may have fell outside her remit. She also secured the sale from one of her existing clients which made the process smoother and gave us greater security that the transaction would complete....
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Oct 19,2015
Minithumbup
By:
Oct 19,2015
2 people found
this helpful
Excellent service and smooth renting process, supported us trough the procedures and responded to our quires kindly and on time. Thank you Gemma!...
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Oct 17,2015
Minithumbup
By:
Oct 17,2015
3 people found
this helpful
Joanne was always quick to answer queries and generally very efficient in our dealings with her. She was always very professional and gave good advice....
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 13,2015
Minithumbup
By:
Oct 13,2015
0 people found
this helpful
The letting of the property went very well. Matt using his vast experience and knowledge of the area explained the property in the current state and location would go out in demand. True to his word the house was off the market as quickly as it came on. This is my 3rd letting I have given Spencers and apart from very little question asked the previous management we unsure what that particular was running at Hastings. Glenmeads needs to tighten up the periodic quartley clerk they send as they ...
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Comment on agent fees
Charges by Glenmead for EPC for ‚£96 Subsequently later I got an invoice my correspondence address for my name requesting payment of ‚£55. I understandGlenmead marks up goods and service but I am Unsure if Glenmead fully retains value Of Money. ? ‚£‚£41 difference. What would you do? Pay the EPC and pay Directly.
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Oct 13,2015
Minithumbup
By:
Oct 13,2015
0 people found
this helpful
I would strongly recommend using Spencers, Gemma was very professional, organised and reliable. The process was very fast and went smoothly. I am pleased to have dealt with them as an Agent, and will use them again in the near future....
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Oct 08,2015
Minithumbup
By:
Oct 08,2015
1 people found
this helpful
Matt Evan's Letting Manager at Spencers in Ilford stepped in to mediate between myself, the Landlord, and the tenants when the letting negotiations stalled because I felt the tenants were asking for things out of the scope of the original agreement. Prior to Matt stepping in I had requested that we withdraw the offer to let to the prospective tenants but Matt had a chat with them and managed to agree something which all parties felt was fair. The tenants have no successfully moved in. I would sa...
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Comment on agent fees
Good value for the high quality of service.
Was this helpful? Yes
Sep 28,2015
Minithumbup
By:
Sep 28,2015
1 people found
this helpful
I want to thank you for a job well done, it was a pleasure to work with Joanne. I results of your service. I hope to continue keep in touch ....
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Sep 28,2015
Minithumbup
By:
Sep 28,2015
1 people found
this helpful
Gemma was very amiable and always took our request with alacrity. Thanks for your services. I would definitely recommend Spencers....
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Sep 23,2015
Minithumbup
By:
Sep 23,2015
0 people found
this helpful
Joanne Edney has been amazing since our sale was put through her i have felt so confident that my sale was in secure hand and the service I have received from Joanne has been excellent. Joanne has helped make the purchasing process stress free. would definitely recommend Spencers to potential buyers and sellers. Specially the way Joanne have handled everything from the beginning. I am really pleased with the service from her....
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Sep 23,2015
Minithumbup
By:
Sep 23,2015
0 people found
this helpful
The agent was professional and thorough. They gave me all the information I needed and dealt with my queries in a timely manner. They kept me fully informed of any changes in the situation of the property which I appreciated and I thought the service was good value for money....
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Sep 21,2015
Minithumbup
By:
Sep 21,2015
0 people found
this helpful
Gemma White provided a great service from start to finish. Attentive, quick to respond and very professional throughout. Put us at ease as this was our first move....
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Aug 05,2015
Minithumbup
By:
Aug 05,2015
2 people found
this helpful
I found the sales service from the initial viewings to the final completion excellent. Particularly from Joanne Edney, the Sales advisor at Spencers. She was always helpful, composed and persistant to see through a purchase that was quite difficult. The purchase had lots of snags on the legal side that finally completed after 8 months from the time of the initial viewing....
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Aug 03,2015
Minithumbup
By:
Aug 03,2015
0 people found
this helpful
Her service is really good and she responds to queries and attends to problems as soon as possible. So. we are quite happy with her polite service....
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Jul 30,2015
Minithumbup
By:
Jul 30,2015
1 people found
this helpful
Gemma has been excellent from the day one when she sent me an email about my current flat. I was very impressed with the way she organised the viewings and also arranged all the paper works etc. She is a fantastic State Agent with a very polite and positive attitude towards its customers. I would recommend Gemma White (Spencers ). Sachin Srivastava...
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Jun 30,2015
Minithumbup
By:
Jun 30,2015
4 people found
this helpful
The service received from Joanne was excellent from start to finish. I already had a positive experience with Spencers in the past when Gemma helped me to let a property. This time we dealt with Joanne for sales when we bought a new property and she helped us secure the flat by ensuring our offer was in the price range that would be accepted. It was accepted very quickly and the process started promptly. I was kept informed throughout and Joanne went above and beyond her job as she called both s...
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Jun 21,2015
Minithumbup
By:
Jun 21,2015
4 people found
this helpful
I decided to sell with Spencers as they had been a very good letting agent while my property was rented out. I was lucky enough to have Joanne Edney dealing with the sale. Joanne secured a buyer while the tenants were still in saving me valuable time. She was then very proactive in the sale chasing up the solicitors and moving things along. Without her efforts, the sale would have taken much longer. Joanne was professional, courteous and a pleasure to deal with throughout. I am very gratef...
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Areas covered
  • Ilford
    Seven Kings
    Goodmayes
  • Chadwell Heath
    Barking
    Dagenham
  • Gants Hill
    Barkingside
    Hainult
    Newbury
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £132,500
  • Max: £555,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
78 1 89 4 23 0 27 0 7 1
Joanne Edney - upload your photo Joanne Edney
8 reviews

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Craig Muray - upload your photo Craig Muray
6 reviews

About Craig No description set View full profile
Richa Dabycharun - no image available Richa Dabycharun
Area Lettigns Co-ordinator
6 reviews

About Richa No description set View full profile
Martin Baulch - upload your photo Martin Baulch
3 reviews

About Martin No description set View full profile
Gemma White Gemma White
Negotiator
41 reviews

About Gemma - View full profile
Joanne Edney Joanne Edney
Sales Manager
47 reviews

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Charlotte  - upload your photo Charlotte
1 reviews

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Richard Kelly - upload your photo Richard Kelly
3 reviews

About Richard No description set View full profile
Charlotte Bullamore - upload your photo Charlotte Bullamore
2 reviews

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Sean Darlow Sean Darlow
Sales Co-ordinator
48 reviews

About Sean - View full profile
Joanne Shemilt Joanne Shemilt
Administrator
11 reviews

About Joanne No description set View full profile
Matt Evans Matt Evans
Lettings Manager
28 reviews

About Matt No description set View full profile
James Holt James Holt
Office Negotiator
0 reviews

About James No description set View full profile

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Last updated at 11:53 AM 06/01/2016 by allAgents

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Hefina Holden (Associate Director) at hefina@spencersproperty.co.uk or telephone 020 8709 7730
Last updated at 11:53 AM 06/01/2016 by allAgents

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