• Paul Floyd
    Paul Floyd
  • Keith Cross
    Keith Cross
  • Sean Darlow
    Sean Darlow
  • claim your profile
    George Stillwell
Established in 1992 we have six offices covering East London, the City and parts of Essex, offering a professional range of services including Lettings, Sales, Property Management, and Financial Services. Good customer service is not a new concept but it's key to building any business. Consequently we're delighted that over 95% of the hundreds of people who have reviewed us on this site, recommend us. That said we we're not resting on our laurels and are still working hard to convert the other Read full description...5%.
Aug 31,2016
Minithumbup
By:
Aug 31,2016
Featured Review
0 people found
this helpful
George was very helpful with all the renting process. He was very responsive, available to show us the property multiple times and going through it with us in detail. After we decided we wanted to make an offer on it, George explained every bit of the process with accuracy and helped with all the necessary paperwork, reviewing our documents and the entire tenancy agreement. We were introduced to the landlord very quickly and everything worked well in the communication between both parts. We will...
read full review
Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
Featured Review
0 people found
this helpful
Paul quick and reliable. There was some discrepancy when liaising with the landlord, but it was done by another person....
read full review
Comment on agent fees
I dont know his fees
Was this helpful? Yes
Jan 15,2016
Minithumbup
By:
Jan 15,2016
Featured Review
3 people found
this helpful
Georgie has been efficient, informative and amazingly personable. From the start she was incredibly helpful at providing the necessary info we needed. In addition, she listened to our criteria and hit the nail on the head with the first flat we visited. A combination of the property itself and Georgie's fabulous personality made us put an offer forward to let instantly. As I am sure it is obvious from the above, highly rate working with Georgie and would choose only to use her in the future!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 11,2015
Minithumbup
By:
Nov 11,2015
Featured Review
0 people found
this helpful
I am really impressed with this agency's professionalism. Both Georgina and Paul have been very timely, courteous, prompt in their responses, clear in their instructions, available for any questions and additional viewings. They have been great in working with us to secure the let and get through all the numerous formal procedures. Both Georgina and Paul and both very polite and efficient. We are looking forward to working with this agency....
read full review
Was this helpful? Yes
Nov 10,2015
Minithumbup
By:
Nov 10,2015
Featured Review
0 people found
this helpful
The Agent showed me the property. She was very kind and helpfull expalining everything in detail. best regar d s...
read full review
Was this helpful? Yes
Apr 15,2016
Minithumbdown
By:
Apr 15,2016
0 people found
this helpful
The agency is extremely unorganised and it is impossible to get correct information in time. As a tenant I've had to deal with them multiple times in the past and my experience has been bad throughout. From 3 monthly check-ups without prior notice to being told several times I will receive a callback which never happened, emails that just get ignored, wrong information again and again and ridiculous fees for non-existing service, maybe they're nice if they want you to buy a house but in any othe...
read full review
What agent could do to change your mind?
They are not exactly cheap. Although there are probably more expensive agents out there, with this one you can ask how much you want, you'll only know how much you actually have to pay when it's already too late to change your mind.
Comment on agent fees
They are not exactly cheap. Although there are probably more expensive agents out there, with this one you can ask how much you want, you'll only know how much you actually have to pay when it's already too late to change your mind.
Was this helpful? Yes
By: Keith Cross
Apr 15, 2016
View all comments (1)
Dear 'MLT' I am extremely disappointed to read of your dissatisfaction. I would be most grateful if you would email me directly your property address and contact details so that I may investigate this in more detail. Your comments are exceptionally rare thankfully, but we take any form of criticism seriously. Regards Keith Cross Operations Director Spencers Property Services keithcross@spencersproperty.co.uk....
Nov 17,2015
Minithumbup
By:
Nov 17,2015
0 people found
this helpful
Georgie is very friendly and efficient. She has been very helpful with answering all my queries and assisting us in the process of renting this property....
read full review
Comment on agent fees
I think the agent's fees, though not unusual for London, are ridiculously high. I resent having to pay β€š£300 for someone to draft up a tenancy agreement. *
Was this helpful? Yes
Oct 29,2015
Minithumbup
By:
Oct 29,2015
1 people found
this helpful
Georgie was an absolute pleasure to deal with. I called early on a Saturday morning for a viewing and she organised this within a few hours so we could be the first to see it and we signed on for the lease there and then. Georgie was really helpful with getting us all the information and paperwork we needed to sign and made herself available to answer any questions we had. I look forward to building a great relationship with her over the course of our lease....
read full review
Was this helpful? Yes
Oct 09,2015
Minithumbup
By:
Oct 09,2015
3 people found
this helpful
Paul has been a very courteous person to deal with. I had my eye on this particular flat and given the pictures and location had gotten a sense for it in advance and fully felt this was a good fit. Paul was arranging viewings 3 month ahead of the lease ending and as I didn't want to lose this apartment I was contacting him daily to ensure that he had not yet released the property for viewing. Paul faced some challenges withthe existing tenants not being responsive for request to view and kept m...
read full review
Comment on agent fees
I feel the referencing fee per person if very high, this is no reflection on the agent. Just a comparison to other Agencies I have used previously.
Was this helpful? Yes
Oct 07,2015
Minithumbup
By:
Oct 07,2015
2 people found
this helpful
The service provided by both Paul and Adam was excellent. They were extremely helpful and ensured that despite our difficult circumstances we were able to complete all the required referencing, forms and move in to our new home as soon as possible. They were always friendly and positive and made this, often stressful, process a lot easier for us....
read full review
Was this helpful? Yes
Oct 06,2015
Minithumbup
By:
Oct 06,2015
0 people found
this helpful
Paul is keen and tries to help whenever he could, but there are times when I felt he was uncertain of the letting procedure/policy, and there is surely a lack of communications between the office staffs. For instance, on the week before I move into the new flat rented via Spencers, I double checked on Wednesday whether Spencers had all the documents needed. The reply was yes. I went in to complete payment and setup direct debit on Thursday, during which the office manager Adam suggested that...
read full review
Was this helpful? Yes
Oct 04,2015
Minithumbup
By:
Oct 04,2015
2 people found
this helpful
I had a very positive experience with Spencer's. When I first asked spencers to come round I was very worried about renting my flat as I had a strict deadline in which to let it as I was leaving the country. When Adam first came to view the property he was very calm and reassured me they would do everything they could to let me flat. When he left I felt very reassured I trusted they would work hard to get my flat let. I received viewings very quickly and also found communication very good durin...
read full review
Was this helpful? Yes
Sep 29,2015
Minithumbup
By:
Sep 29,2015
3 people found
this helpful
I used Spencers on Bethnal Green Road for the first time after a recommendation from a friend. I found Adam and Paul to be most helpful and knowledgeable when looking for the right property. Once they had shown me several properties, I made my decision and made an offer. This was a very easy and stress free process and my offer was accepted due to their skill in negotiating the right deal for me. The paperwork then swiftly followed from their administration department and I moved in on time ...
read full review
Was this helpful? Yes
Sep 28,2015
Minithumbup
By:
Sep 28,2015
2 people found
this helpful
Paul was representing the seller of a property i have just purchased in bethnal green. He was very communicative and responsive at all times. Very friendly when viewing as well, genuine and professional. thanks very much!...
read full review
Was this helpful? Yes
Sep 27,2015
Minithumbup
By:
Sep 27,2015
3 people found
this helpful
I was pleased that Paul and Adam did their best to make my move as soft as possible even though we had some challenges. they answer all calls and emails quickly....
read full review
Was this helpful? Yes
Sep 23,2015
Minithumbup
By:
Sep 23,2015
0 people found
this helpful
Adam was very helpful during what turned out to be a protracted purchase. He stayed calm at all times. He was always very punctual at viewings, returned phone calls when he said he would and kept in touch via regular email contact. After the purchase went through, he rang to check that everything was okay and remind us that Spencers were there if we needed any further advice. I would recommend Adam for his professionalism....
read full review
Comment on agent fees
The vendor paid the fees. We were the purchasers.
Was this helpful? Yes
Sep 22,2015
Minithumbup
By:
Sep 22,2015
0 people found
this helpful
Adam has been helpful and provided assistance throughout the process. Although the deal took a while to complete due to reasons out of the Estate Agents hands due to the approach Adam took I always felt that the process was in hand and I was always well informed....
read full review
Was this helpful? Yes
Sep 18,2015
Minithumbup
By:
Sep 18,2015
2 people found
this helpful
Excellent at what they do on top of everything very pleased with their professionalism and would recommend these guy to everyone thanks lads again...
read full review
Comment on agent fees
Well worth it
Was this helpful? Yes
Sep 10,2015
Minithumbup
By:
Sep 10,2015
1 people found
this helpful
Georgie was very helpful and friendly to speak to. I called enquiring about a property to see if it was available and she advised me about others. I look forward to find a property with her....
read full review
Was this helpful? Yes
Sep 04,2015
Minithumbup
By:
Sep 04,2015
1 people found
this helpful
I would definitely recommend Adam Ward. Adam is very professional, he didn't only know about the property, but also about the building, the management company, the council and the neighborhood. He is very knowledgeable and helpful, he always returns calls and emails. I have met lots of estate agents while I was looking for a property, he is the only one who impressed me by his high standards....
read full review
Was this helpful? Yes
Aug 28,2015
Minithumbup
By:
Aug 28,2015
1 people found
this helpful
Paul was extremely helpful, efficient and friendly. Was a little apprehensive selling through a city agency but all my fears were dispelled! Would definitely use again....
read full review
Was this helpful? Yes
Jul 17,2015
Minithumbup
By:
Jul 17,2015
4 people found
this helpful
Adam ward is a top bloke...friendly and very helpful. He went above and beyond to help me sell my property. I have spoken to other agents prior to speaking to Adam who promised me everything but unable to.deliver anything. Adam keeps it real, responds to.queries fast ane very patient. Definitly recommend other potential buyers and sellers to go through him with their properties. Thanks anks again mate....
read full review
Was this helpful? Yes
Jul 17,2015
Minithumbup
By:
Jul 17,2015
3 people found
this helpful
Adam was excellent, I walked into few agents in the area. The reason why I choose spencers was the greeting and the service I recived. This was a nervous time but adam and his staff remained positive. He was wiling to sit down and talk through the process. I would defo recommend spencers to everyone....
read full review
Was this helpful? Yes
Jul 15,2015
Minithumbup
By:
Jul 15,2015
5 people found
this helpful
Paul went out of his way to make sure we could view the property ASAP , he knew I really wanted to see it that day as it seemed like my dream apartment , so he moved things around so I could be in there for a viewing that morning. He also , along with colleagues were super helpful in making sure we completed all the refs correctly and on time. Overall I would def recommend them , use them again and we look forward to a successful tenancy with them as management . X...
read full review
Comment on agent fees
Fees were fair and standard but happy the deposit was only 1 month rent not 6 weeks at some places
Was this helpful? Yes
Jun 15,2015
Minithumbup
By:
Jun 15,2015
6 people found
this helpful
Adam was very helpful and clear from the beginning to the end of the process and helped us get the right amount for our property. He was discrete when needed and was always willing to give up his time for us. I would recommend Adam Ward and Spencers to others....
read full review
Comment on agent fees
Fees of 1% were very reasonable.
Was this helpful? Yes
Jun 09,2015
Minithumbup
By:
Jun 09,2015
4 people found
this helpful
Adam is polite and articulate and kept me in well informed of our somewhat lengthy purchase due to the horrors of dealing with Tower Hamlets. Thanks Adam!...
read full review
Was this helpful? Yes
May 27,2015
Minithumbup
By:
May 27,2015
3 people found
this helpful
Agent was very helpful in keeping in contact about the gas leak situation the house had before we moved in....
read full review
Comment on agent fees
The fees were very high for the work done but this wasn't a reflection on your agents.
Was this helpful? Yes
Mar 19,2015
Minithumbup
By:
Mar 19,2015
7 people found
this helpful
Jason at Spencers was very helpful during the course of the sale, and his honest feedback helped to close the sale quickly at a fair market price. He offered me practical advice on suggested work that could be done and potential costs which were useful for me as a first time buyer. He was also quick to respond to queries and the sale processed smoothly. Would recommend to others....
read full review
Was this helpful? Yes
Mar 12,2015
Minithumbup
By:
Mar 12,2015
8 people found
this helpful
The responses of this office were quick and particularly Mr Mamasian and Mr Ward were very attentive and accommodating. After finding a suitable buyer they follow up transaction closely to finalise it as soon as possible....
read full review
Was this helpful? Yes
Mar 08,2015
Minithumbup
By:
Mar 08,2015
5 people found
this helpful
Jason was very helpful and polite. Property was let very quickly with minimum fuss to a good tenant. Issues were deal with very well....
read full review
Was this helpful? Yes
Mar 04,2015
Minithumbup
By:
Mar 04,2015
5 people found
this helpful
Jason was very welcoming and professional. The process was very easy, we viewed the flat and then put a deposit down that morning. The referencing and key signing was all very easy and quick process. Jason spent the time to make sure all the forms were filled out properly which was helpful. We now got to the landlord for maintenance issues, which is fine but there have been some teething issues with the change over of the buzzer and the removal of the furniture which would have been good to sort...
read full review
Comment on agent fees
Never great to have to pay them but less expensive than some other agents we looked at, so felt it was fairly reasonable for the speed and professionalism of service.
Was this helpful? Yes
Mar 03,2015
Minithumbup
By:
Mar 03,2015
6 people found
this helpful
Adam n jason sold our property they are very friendly and helpful.always kept me uodated and also sold the property for the asking price. Very polite and efficient. I was very happy with the sevices woukd deffo recomend....
read full review
Was this helpful? Yes
Mar 03,2015
Minithumbup
By:
Mar 03,2015
5 people found
this helpful
We had an excellent service from all the guys involved. Friendly faces, efficient, quick and helped us a great deal with the whole process. I would definitely recommend using Spencer's again. The admin and all the relevant documentation was sorted out on time and they went out of thier way 5tro assist us with the whole process. Thanks Eamonn...
read full review
Was this helpful? Yes
Feb 24,2015
Minithumbup
By:
Feb 24,2015
2 people found
this helpful
Jason made the process of us buying our property pain free and simple. He always came straight back to me with answers to my questions and really helped move the sale along. I can highly recommend Jason as an agent....
read full review
Was this helpful? Yes
Feb 18,2015
Minithumbup
By:
Feb 18,2015
4 people found
this helpful
Adam and Jason helped me along every step of the sale of my property. It wasn't always the smoothest ride, due to lots of to-and-froing with solicitors, but the team made sure I was always kept updated and informed on what was going on. They were reassuring and understanding, and I also felt they presented my property to the highest standard. The fees were also highly competitive and agreeable, which is refreshing to see for London. I would highly recommend the agency....
read full review
Was this helpful? Yes
Areas covered
  • E1
  • E2
  • E3
  • E8
  • E9
  • N1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,850
  • Max: Β£4,785,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TDS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 3 52 2 19 0 24 0 3 1
Paul Floyd Paul Floyd
Assistant Branch Manager
12 reviews

About Paul No description set View full profile
Keith Cross Keith Cross
Operations Director
0 reviews

About Keith No description set View full profile
Sean Darlow Sean Darlow
Sales Co-ordinator
48 reviews

About Sean - View full profile
George Stillwell - upload your photo George Stillwell
1 reviews

About George No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 11:54 AM 06/01/2016 by allAgents

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Hefina Holden (Associate Director) at hefina@spencersproperty.co.uk or 020 8709 7730
Last updated at 11:54 AM 06/01/2016 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Make an Enquiry



.