• upload your photo
    Amanda Barnett
  • upload your photo
    Mark Deudney
  • claim your profile
    Sarah Robertson
  • claim your profile
    Mark Deudney
  • upload your photo
    Anni Tucker
  • claim your profile
    Becky Moore
No description for branch.
Spencer Munson Lettings & Sales

Spencer Munson Property Services Ltd 128 High Road, Loughton
Essex
IG10 4BE

020 8502 2222


Properties for sale
Properties for rent
Dec 08,2017
Minithumbup
By: 'Georgia'
Dec 08,2017
0 people found
this helpful
Extremely rude and unhelpful staff, *. We had a broken fence for months and was told to get our boiler fixed on a weekend would be like "getting someone to work on xmas eve". I would understand if it was in the summer but it's the middle of winter so we really do need heating and hot water! I would not recommend this agency due to the unprofessional manner of the staff!!...
read full review
Comment on agent fees
Bad
Was this helpful? Yes
By: Mark
Dec 12, 2017
View all comments (1)
Hello Georgia. I'm sorry for the situation that you are referring to in this review but cannot identify you or your property from the review. Please can you contact me at the Loughton office or using Loughton@spencermunson.co.uk as I would like to look into this for you and find out what has happened and how I can resolve it. ...
Oct 04,2017
Minithumbup
Mark Deudney
By: 'John A'
Oct 04,2017
0 people found
this helpful
Excellent professional but friendly service. I was kept fully updated throughout the process of selling my property, from feedback on all viewings to exchange of contracts and completion. Thank you!...
read full review
Comment on agent fees
Very reasonable & fair
Was this helpful? Yes
Jul 31,2017
Minithumbup
Anni Tucker
By: 'Andre'
Jul 31,2017
0 people found
this helpful
I was pleased with the level of service and clear communication from the outset. It would have been beneficial if we received better information on the resident parking permit system and advice on this in advance of moving in....
read full review
Comment on agent fees
Agency fees are high in my opinion
Was this helpful? Yes
Jul 01,2017
Minithumbup
Anni Tucker
By: 'Dan and katie'
Jul 01,2017
0 people found
this helpful
Great help and support from the beginning of the process and throughout. Got everything we asked for sorted out quickly and effortlessly. Would definitely recommend...
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 30,2017
Minithumbup
Anni Tucker
Mark Deudney
By: 'JoseC'
May 30,2017
0 people found
this helpful
Thank you to Anni, Mark and the gentleman that took me to view the properties really helpful and friendly staff easy to talk to by email or phone call. The properties I went to view were all in good condition and the fees are reasonable. The only negative would be the 3rd party reference agency they used....
read full review
Was this helpful? Yes
May 30,2017
Minithumbup
Anni Tucker
By: 'Carrie O Rumsey'
May 30,2017
0 people found
this helpful
The whole experience, from start to finish, couldn't have been any easier. We are really pleased with the level of service provided by Spencer Munson, particularly Anni which is who we spoke with the most (however, in her absence, we were helped by her collegues who didn't hesitate to assist us). The whole team was very friendly, knowledgeable, helpful and professional. Moving into a new place can be quite daunting but the team made the process very easy and stress free. Thanks guys!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 08,2017
Minithumbup
Anni Tucker
Amanda Barnett
By: 'Ben'
May 08,2017
0 people found
this helpful
Very effective and efficient service. I was kept in the loop at every stage and am reassured that my property is being safely managed. I would most definitely recommend....
read full review
Comment on agent fees
Good service at a good price
Was this helpful? Yes
Mar 24,2017
Minithumbup
Anni Tucker
By: 'Cadi Davis'
Mar 24,2017
0 people found
this helpful
Great service helped every step of the way, especially Annie who was very efficient and organised and made the pre tenancy very smooth and un problematic ....
read full review
Was this helpful? Yes
Mar 24,2017
Minithumbup
Anni Tucker
Mark Deudney
By: 'Drew & Ellie'
Mar 24,2017
0 people found
this helpful
Great estate agents, moving and process was smooth and if there was a hiccup it was sores immediately. Would 100% recommend, Anni was great in keeping us in the loop and the next stages up until the move which was great! Office staff were also very helpful when other agents were not available and James also! Highly recommend!...
read full review
Was this helpful? Yes
Mar 15,2017
Minithumbup
Mark Deudney
Anni Tucker
By: 'Bob Sharp'
Mar 15,2017
0 people found
this helpful
We confirm that we received excellent service from all members of the Loughton Branch and would have no hesitation in continuing the relationship in the future....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2017
Minithumbup
By: 'Ludwig'
Mar 01,2017
0 people found
this helpful
The Loughton team was responsive to emails and phone. I noted some confusion in discussion between landlord and tenant. In the end all was done correctly....
read full review
Comment on agent fees
Less fees is always better.
Was this helpful? Yes
Dec 13,2016
Minithumbup
Anni Tucker
Amanda Barnett
By: 'Nicola'
Dec 13,2016
0 people found
this helpful
The service we have received for this new tenancy has been exceptional. Both Anni and Amanda have gone above and beyond to get our tenants in and a number of improvements / works completed beforehand. They have been prompt, followed up on every one of our queries and requests and what has been really helpful is that they have taken the initiative to get us the best deal for improvements to the house and offer options and advice. This is exactly why we have stayed with Spencer Munson for so ...
read full review
Comment on agent fees
Good value for money
Was this helpful? Yes
Nov 24,2016
Minithumbup
Sarah Robertson
Anni Tucker
By: 'Pre'
Nov 24,2016
0 people found
this helpful
We've had a pleasant experience with the agency. Very efficient in communication. Always very welcoming and done their best to get us what we wanted and the extras we asked for. The whole process has been very smooth; from viewing the property to scheduling a second appointment, to getting our keys. We can't fault them....
read full review
Comment on agent fees
The agency fees are competitive.
Was this helpful? Yes
Nov 04,2016
Minithumbup
Anni Tucker
Mark Deudney
By: 'Adam'
Nov 04,2016
0 people found
this helpful
Team were fantastic,special mention for Sarah also, in putting together the transaction, dealing with all of the papers and communicating really clearly and quickly throughout. Thanks guys to all of you....
read full review
Comment on agent fees
Seems reasonable - for the work involved.
Was this helpful? Yes
Sep 30,2016
Minithumbup
Sarah Robertson
Anni Tucker
By: 'John W'
Sep 30,2016
0 people found
this helpful
I always use Spencer Munson as they are very efficient, very amenable and always willing to go the extra mile. What's more, I have always had quality tenants from them. They are great value for money for the service you receive....
read full review
Comment on agent fees
Great value for money
Was this helpful? Yes
Sep 09,2016
Minithumbup
Anni Tucker
By: 'Mike Loughton'
Sep 09,2016
0 people found
this helpful
Throughout my viewing and signing of documents plus hand over I received a very friendly and professional service. I have been very impressed with the service...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 07,2016
Minithumbup
Mark Deudney
Sarah Robertson
By: 'Benjamin John'
Sep 07,2016
0 people found
this helpful
Throughout the whole process of buying our first property, Mark, Sarah and the whole team were incredibly supportive and helpful. No question was too insignificant. We were able to view the property on numerous occassions and Mark in particular was an invaluable link between our solicitor's and the vendors solicitor. Having first rented and now bought our first home through Spencer Munson we could not be happier and are so grateful for their personal approach from day one. We are now looking for...
read full review
Was this helpful? Yes
Jul 22,2016
Minithumbup
Mark Deudney
Sarah Robertson
By: 'Marc'
Jul 22,2016
0 people found
this helpful
Our purchase was quite complicated but everyone at Spencer Munson were great to deal with every step of the way....
read full review
Was this helpful? Yes
Jun 28,2016
Minithumbup
Becky Moore
Sarah Robertson
By: 'Laura c'
Jun 28,2016
0 people found
this helpful
We'd like to say a huge thank you to all the staff we've dealt with at spencer Munson over the last few months, specifically Becky, Sarah, Mark and Anni. Everyone has been incredibly efficient and helpful when helping us to find a property to rent and dealing with our requests and questions. The whole process has been as stress free as possibly and dealt with professionally. we appreciate the effort put in to find a suitable home for us....
read full review
Comment on agent fees
The fees seem about average/slightly lower in comparison to most letting agents we dealt with
Was this helpful? Yes
May 24,2016
Minithumbup
Anni Tucker
Becky Moore
By: 'Danielle'
May 24,2016
0 people found
this helpful
Thank you so much for all your help with our move! Really appreciate everything you have done and you have made it so easy for us, what with the paper work, payments and collecting of documents and keys. You have all been so so helpful and it has helped massively take the stress off. A big thank you to Mark too who was emailing me out of hours on the weekend when we managed to get ourselves locked out! - really appreciate his help - promise it wont happen again! :)...
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 23,2016
Minithumbup
Sarah Robertson
Becky Moore
By: 'Linnel'
May 23,2016
0 people found
this helpful
Very easy to work with. Gave me good feed back during the viewing process and tenant checking process. Look forward to using them again....
read full review
Comment on agent fees
Very fair
Was this helpful? Yes
May 19,2016
Minithumbup
Anni Tucker
Becky Moore
By: 'Tracy'
May 19,2016
0 people found
this helpful
Just moved in on Monday! Very professional service & would recommend as agents... We are very impressed how thorough they are & would definitely use them as a landlord if buy in the area....
read full review
Was this helpful? Yes
May 12,2016
Minithumbup
Mark Deudney
Sarah Robertson
By: 'SHM'
May 12,2016
0 people found
this helpful
Excellent communication throughout. Both Mark and Sarah worked hard to secure a buyer after our sale fell through unexpectedly and kept everything on track to meet a deadline for exchange. Very pleased....
read full review
Was this helpful? Yes
Apr 20,2016
Minithumbdown
By: 'David'
Apr 20,2016
0 people found
this helpful
Very polite and professional to begin with until something with the your flat or house goes wrong. Then no one has a clue. The landlords are favoured over thr tennent. Not all facts including the professional cleaning policy where not explained and all we got was an apology after we moved out....
read full review
Was this helpful? Yes
Apr 19,2016
Minithumbup
Anni Tucker
Becky Moore
By: 'Angela H'
Apr 19,2016
0 people found
this helpful
First class service from Spencer Munson in Loughton. Fast, efficient and very professional. Thank you all for making my move easy and straight forward....
read full review
Comment on agent fees
Rates are reasonable and clearly stated.
Was this helpful? Yes
Mar 31,2016
Minithumbup
Anni Tucker
Mark Deudney
By: 'Mark'
Mar 31,2016
0 people found
this helpful
I have been provided very good letting advice from Spencer Munson and all of the staff are very helpful and professional Would definitely recommend Spencer Munson as a letting agent due to the professional approach of their staff and reasonable letting fees Very satisfied...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 19,2016
Minithumbup
Mark Deudney
Sarah Robertson
By: 'A. Bates'
Mar 19,2016
0 people found
this helpful
Mark and Sarah handled my sale, were extremely professional and studious at every point along the process. Friendly, always contactable, honest and helpful along the way. All I can say is that I would recommend them to anyone....
read full review
Comment on agent fees
Very competitively priced and great service
Was this helpful? Yes
Mar 08,2016
Minithumbup
Mark Deudney
By: 'Raj&Achini'
Mar 08,2016
0 people found
this helpful
We just exchanged contracts for a house that we bought through Spencer Munson. Mark was our contact and we are really impressed with the professionalism and assistance we received through out the process. Even after the sale was confirmed Mark always got back to us on email and phone whenever we needed assistance or feedback and went the extra mile to ensure that everything went smooth. Thank you very much Mark and Spencer Munson !!!!...
read full review
Was this helpful? Yes
Feb 29,2016
Minithumbup
Anni Tucker
Sarah Robertson
By: 'John S in Woodford Green'
Feb 29,2016
0 people found
this helpful
As usual Spencers handled my letting professionally. The transition from one team, Property Management (Amanda) to the Letting Sales team (Sarah and Anni) from the previous tenant, redecoration and finding a new tenant was well done. All very helpful....
read full review
Comment on agent fees
Usual level. You get what you pay for.
Was this helpful? Yes
Feb 29,2016
Minithumbup
Anni Tucker
Mark Deudney
By: 'Great Service from Spencer Munson'
Feb 29,2016
0 people found
this helpful
Vey Good and knowledgeable staff,professional and friendly service I will definitely recommend the services of spencer Munson to friends and family Anni Tucker was really helpful and very professional Mark Deudney is a great manager and very cautious...
read full review
Comment on agent fees
They were flexible to match other reputable agents fees in the area The fees are competitive
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £179,000
  • Max: £2,100,000

Letting
  • Min: £0
  • Max: £2,100,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 0 24 4 14 0 9 0 1 0
Amanda Barnett - no image available Amanda Barnett
Lettings Negotiator
8 reviews

About Amanda No description set View full profile
Mark   Deudney - no image available Mark Deudney
Branch Manager
31 reviews

About Mark No description set View full profile
Sarah Robertson - upload your photo Sarah Robertson
12 reviews

About Sarah No description set View full profile
Mark Deudney - upload your photo Mark Deudney
2 reviews

About Mark No description set View full profile
Anni Tucker - no image available Anni Tucker
Lettings Administrator
16 reviews

About Anni No description set View full profile
Becky Moore - upload your photo Becky Moore
7 reviews

About Becky No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:01 PM 27/10/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:01 PM 27/10/2017 by allAgents

Branch rankings



Opening hours


.

Make an Enquiry