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    Ashleigh Carberry
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    Tom Murrell
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    Tom Cann
Spencer James Residential is an innovative firm of property advisors, specialising in all aspects of residential lettings, sales and acquisitions within prime central London. Operating from two central locations: Our City and Docklands office covers; the City, Wapping, Shad Thames, Docklands, Surrey Quays and North Greenwich and our West End office covers; Central and West London, Chelsea, Knightsbridge, Kensington, Notting Hill, Holland Park, Mayfair and Belgravia. . By listening carefully Read full description...to our applicants requirements we match them to quality properties: through our network of institutional and private clients we have an extensive portfolio of property consisting of luxury new developments, flats, pied-Γ -terre, loft apartments, and mews houses available either furnished or unfurnished, for both short and long term tenancies. Our aim is to provide our clients with a competitive edge through our expertise and experience: institutional investors, landed estates and individual property owners come to us for a personal independent service aimed at maximising returns by attracting and retaining high calibre, reliable tenants. Our reputation is built on achieving results.
Spencer James Residential

8a Hartlepool Court London
Greater London
E16 2RL

02074743636

Aug 11,2016
Minithumbup
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Aug 11,2016
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We have been tenants with Spencer James for the past 7 months and at all times they have gone above and beyond to meet our needs. Ashleigh has been a delight to deal with. So refreshing to speak to someone so efficient and upbeat who is great at getting things done quickly. Thank you Ashleigh for all your help!...
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Comment on agent fees
Totally normal market prices.
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May 25,2016
Minithumbup
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May 25,2016
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Tom is very helpful and explained all the pros and cons upfront. He is flexible and easy to do business with....
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May 04,2016
Minithumbup
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May 04,2016
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I have been a Spencer James tenant for 5 years and I have experienced exceptional service throughout. The whole team past and present have been supportive and a pleasure to deal with. Thanks guys. Conor. Highly recommended....
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Apr 26,2016
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Apr 26,2016
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A big Thank you to you and all of your team members especially Tom to help me buying this house. Tom you was really very supportive, You was treating me not as a client but as a friend in the process of not only selling my Flat but also in process of finding new property. Without your help it would impossible for me to sell my Flat for such a high amount. After losing couple of buyers I was really very disappointed but you was the only person who was encouraging me and helping me right through...
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Great, Excellent, Marvelous
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Apr 15,2016
Minithumbup
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Apr 15,2016
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Originally dealt with Ashleigh during March 2015 viewing a property at Gallions Reach. Finally managed to purchase a property in Gallions Reach and Ashleigh was amazing throughout the whole process from purchase to managing the rental. Always keen and enthusiastic, responsive to calls and emails and great at dealing with issues (especially with the tenant). Would recommend Spencer James to anyone...
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Comment on agent fees
Good
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Apr 13,2016
Minithumbup
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Apr 13,2016
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Ashley dealt with the sale of my flat with efficiency and diligence. She is a warm and personable character and helped make the process snag-free....
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Comment on agent fees
Very reasonable fees for the London area.
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Apr 11,2016
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Apr 11,2016
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Very good agent, Ashleigh is helpful, understanding and always trying to find a solution to any queries or problems you might have. I'm a tenant for years now and I've always been happy with her services and advices. Overall Spencer James is a really good agency and I would highly recommend it to anyone looking to rent/buy a property. Thank you everyone!...
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Comment on agent fees
Good
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Apr 07,2016
Minithumbup
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Apr 07,2016
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Ours was a particularly stressful and protracted house sale which lasted an agonising 6 months. At every step, Tom Cann proved not only professional and innovative but a truly decent man. He gave invaluable advice throughout and handled some extremely tricky situations with tenant and buyer with empathy and diplomacy. He is incredibly gifted at what he does and a gem in a profession that gets a lot of bad press. We wouldn't hesitate to use Tom again and would recommend him and the team at Spenc...
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Comment on agent fees
Spencer James sold at a very fair rate.
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Jul 15,2015
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Jul 15,2015
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Excellent service from Ashleigh and everybody at Spencer James , this was the second time I have used them as a tenant and could not fault their service on both occasions....
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Jun 07,2015
Minithumbup
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Jun 07,2015
1 people found
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My interactions with Spencer James were professional and highly competent. The process of selecting and arranging a place was smooth and efficient, and all followup interactions have also been quite pleasant. I would cheerfully do business with Spencer James again....
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May 18,2015
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May 18,2015
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Tom looked after us as tenants very well. He explained clearly the process of securing the property and acted everything happened as he explained. I was particularly grateful that Tom was able to accommodate that fact that I was travelling a lot in the period coming up to the tenancy beginning and found practical ways of making that work with the requirements of signing contracts etc. I arrived on the day of the tenancy beginning straight from an overnight flight and Tom greeted us a coffee to s...
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May 10,2015
Minithumbup
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May 10,2015
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I recently moved into a property let by Spencer James. I found Tom Murrell to be very honest and pleasant to deal with, he really made it a stress free experience. I have also dealt with Ashleigh Carberry and Nicolla Britnell with queries along the way and have found them to be very helpful. To be honest I've found everyone I've dealt with at Spencer James to be both helpful and friendly. They would be the first agents I would use in the future to rent or buy and have recommended them to friends...
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Mar 05,2015
Minithumbup
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Mar 05,2015
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I had the pleasure of having Tom Murrell @ Spencer James Residential in Docklands as the agent overseeing my letting for 3 years. He was very kind, honest and reliable. Tom not only looks out for the best interest of his client but also the tenant, which was well over and beyond his duty as an Estate Agent. I recommend Tom @ Spencer James Residential, you will never be disappointed and will be more than lucky to have him! From start to finish Many Thank You's Tom!...
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Feb 28,2015
Minithumbup
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Feb 28,2015
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Ashleigh assisted at every stage of the transaction and was particularly proactive when unexpected difficulties arose in relation to the properties plumbing. She liaised with both parties, the management company and various tradesmen in order to resolve the issues and kept us fully informed throughout. Without her very energetic and enthusiastic endeavour I am sure the process would have dragged on for many more weeks. Thank you Ashleigh and all at Spencer James who were so positive, friendly an...
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Jan 26,2015
Minithumbup
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Jan 26,2015
1 people found
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Simon Tizzard helped us in the summer of 2014 whilst we were looking for a property to buy around the Docklands area, (after 4 years looking), we finally found the 2 bedroom apartment of our dreams as first time buyers, but was outdone by a cash buyer at the last hurdle. Simon really took the time to get to know what we were looking for and kept his ears to the ground with upcoming sales and would be in touch with us on a regular basis. Simon was true to his word and found us an apartment in an...
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Dec 29,2014
Minithumbup
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Dec 29,2014
1 people found
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I just wanted to say a big thank you to Simon and his team. It was a very good experience working with them and they certainly did go the extra mile for us. The fee we paid was worth every penny. We received updates on a weekly basis and every question was replied to immediately. We are more than happy to recommend Simon and his team and I would use them again. One of the best agents I have ever worked with....
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Comment on agent fees
Fees are fair and worth every penny.
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Nov 22,2014
Minithumbup
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Nov 22,2014
1 people found
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Simon Tizzard is one of those agents with passion, dedication and exuberance, but also has the all important attribute that no other agent in my experience has ever had: accomplishment. We'll all had agents who promise lots up front but then fail to deliver once you've signed the contract, but not Simon. He valued at a good price, marketed in the right way and got the viewings and buyers we needed to get the sale done. An honourable mention must also go to Ashleigh in the office who was al...
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Comment on agent fees
The fee arrangement was great and when the buyer was squeezing us on the price then even offered to try and lower the fees a little to help us meet halfway - talk about putting their own skin in the game - brilliant.
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Oct 31,2014
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Oct 31,2014
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Simon went above and beyond helping us during the process. He smoothed relations and worked with both solicitors to move things forward. He offered valuable insight into the property and the management agent and advised us of what to do on day 1 with regards to obtaining parking permits. He was accommodating with viewings and very flexible - he also helped both us and the seller by removing excess rubbish left behind. He was also really friendly and open to questions and responded really prom...
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Oct 28,2014
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Oct 28,2014
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Simon helped us liaise with the seller. He was always reacting immediately to any issue that may have arrived on either end and responded promptly to every email, phone call or text message with great professionalism and personal warmth. This was very important as it was our first buy and we were uncertain about a lot of things. Simon helped make this daunting adventure feel safe. If you're looking to buy around the area we would highly recommend you ask to speak to Simon....
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Oct 18,2014
Minithumbup
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Oct 18,2014
1 people found
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I had another agency in mind when I sold my E16 flat recently, however I decided to give Spencer James an opportunity to sell the property following Simon's valuation and approach to sales. We arranged early viewings and Simon negotiated the sale within minutes - he knows his business. The flat sold to reliable first time buyers whose mortgage was arranged a lot quicker than I expected with the new legislation just having been put in place. At all stages in the sales process Simon kept me u...
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Comment on agent fees
Spencer James were well worth their fee on this sale.
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Oct 15,2014
Minithumbup
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Oct 15,2014
2 people found
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We have had a great experience with Spencer James. We walked in to the Hartlepool branch without an appointment and found our dream flat straight away. Ashleigh was great throughout the whole process and made our move to London as easy as possible. Our inventory on checking in was very thorough. We would definitely recommend Spencer James to prospecting tenants....
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Comment on agent fees
The fees at Spencer James were cheaper than for the other estate agents we looked at. Ashleigh was also very upfront about exactly what the fees were for when we first met her. No unexpected hidden fees.
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Oct 09,2014
Minithumbup
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Oct 09,2014
2 people found
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I am very satisfied with this agency and Mr. Tom Murrell. Friendly and welcome person, service was easy and quick, my hardest job was just to sign all papers and collect the keys. After very bad experience with another agency in area, I wouldn't expect to find anything better, but Mr. Murrell and Spencer & James has delivered excellent customer service....
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Comment on agent fees
less comparing with another agencies in area.
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Oct 06,2014
Minithumbup
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Oct 06,2014
1 people found
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My girlfriend and I were searching for our first rental property together, after looking at properties with their neighbouring agent, we decided to go into SJ just to see if they had anything nice in our budget. Luckily we met Ashleigh first who greeted us with a smile and enthusiasm for our search :) within 5 minutes we were looking around the most gorgeous apartment, within 25 minutes our deposit was down! Throughout the whole process Ashleigh was contactable and upon moving in the flat was cl...
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Jul 14,2014
Minithumbup
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Jul 14,2014
4 people found
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We purchased our property through Simon. Unfortunately we had a number of issues with the purchase which were not down to Spencer James, I hasten to add. Simon helped immensely in dealing with these issues and constantly bent over backwards to resolve the problems. He always returned calls, he constantly provided updates on what was going on and he did much of the chasing around. Simon went above and beyond the call of duty many times every week. He dealt professionally with my calls, l...
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Jun 25,2014
Minithumbup
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Jun 25,2014
1 people found
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I originally purchased the property from Spencer James, who then let and managed it for me for almost 6 years and finally sold it for me too - within weeks! Many thanks to Ashleigh who went the extra mile acting as go-between for all the parties. Really friendly and reliable and always acting in our best interests. Thank you to Tom on the lettings team for finding us a great tenant and providing a very efficient management service....
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May 28,2014
Minithumbup
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May 28,2014
0 people found
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I have found Ashleigh great to deal with which makes buying a place so much easier. She is always happy, very responsive with a open and honest approach which is really nice to see. I would recommend Spencer James and especially Ashleigh to anyone looking to buy or sell within the Royal Docks/ E16 area. Chris...
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Apr 28,2014
Minithumbup
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Apr 28,2014
0 people found
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Ashleigh was very helpful, efficient and friendly, as were all the staff at Spencer James. Emails were always replied to promptly and I got my deposit back in good time too. Very happy with the service - thank you....
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Feb 20,2014
Minithumbup
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Feb 20,2014
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It\'s the first time I\'ve moved out and it\'s fair to say I didn\'t have a clue what I was really doing, but Ashleigh was there every step of the way and was so helpful. Any silly question I had, she answered straight away and kept me up to date on the next step and what I needed to do. I know the whole moving situation can be so stressful but they made our\'s so smooth and simple, we couldn\'t of asked for a better person to deal with. A big thank you!...
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Dec 19,2013
Minithumbup
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Dec 19,2013
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Bought a property in the Galleon\'s Lock development using Spencer James. Dealt primarily with Ashleigh Carberry, who was fantastic. She was enormously helpful and responsive, and clearly knew a great deal about both her portfolio of properties and their equivalents in the area. I also had some dealings with her colleague, Tom Morrell, who was also excellent. The office is based right in the development, so they have a very detailed knowledge about management issues and the local district. I...
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Oct 22,2013
Minithumbup
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Oct 22,2013
0 people found
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I\'ve been renting a flat via Spencer James for a year now and I have to say the experience was the most pleasant ever. Ashleigh was there for me from the beginning and helped me in a very polite and professional matter. There is never a bad timing or a bad mood when dealing with Ashleigh and I am so thankful to her for all the support and kind behaviour. I highly recommend their services....
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Areas covered
  • E16
  • E6
  • E14
  • SE18
  • SE16
  • SE10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£180,000
  • Max: Β£582,500

Letting
  • Min: Β£0
  • Max: Β£0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 0 54 0 12 0 17 0 4 1
Ashleigh Carberry - no image available Ashleigh Carberry
Sales & LettingÒ€ℒs Negotiator
28 reviews

About Ashleigh No description set View full profile
Tom Murrell - no image available Tom Murrell
Lettings Manager
44 reviews

About Tom No description set View full profile
Tom Cann - no image available Tom Cann
Sales Manager
2 reviews

About Tom No description set View full profile

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Last updated at 11:05 AM 07/04/2016 by Thomas Cann

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Last updated at 11:05 AM 07/04/2016 by Thomas Cann

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