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    Charlote Way
No description available.
Snellers

197-201 High Street Hampton Hill
Middlesex
TW12 1NL

020 8783 0083
Jul 26,2017
Minithumbup
Charlote Way
By: 'Vladimir'
Jul 26,2017
0 people found
this helpful
Just would like to say thank you for your great help and support during our 5 years tenancy time. Very friendly and professional service. Recommend to everyone. Vladimir...
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By: Asma
Jul 27, 2017
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Dear Vladimir, Thank you for your review regarding your experience with our Hampton Hill Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Customer Relations Manager ...
Jul 03,2017
Minithumbup
Kimberley Rockcliffe
By: 'Kev'
Jul 03,2017
0 people found
this helpful
I am very impressed with how Snellers Estate Agents dealt with my case within the timescale I was aiming for. They were professional at all times and responded swiftly. Highly recommended....
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Comment on agent fees
The agent fees was what I expected for this area at Sunbury on Thames.
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By: Asma
Jul 03, 2017
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Dear Kev, We are delighted to read that our Hampton Hill Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai ...
Jun 29,2017
Minithumbup
By: 'S Carter'
Jun 29,2017
0 people found
this helpful
I've been really impressed with Charlotte and have complete trust in her to get things done as quickly and efficiently as possible. Nothing is ever too much trouble and she always follows up with an email and phone call. Property management is a tough job. Charlotte is a real asset to this company....
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By: Asma
Jul 03, 2017
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Dear S Carter, Thank you very much for your great review regarding our Hampton Hill Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager ...
Jun 21,2017
Minithumbup
By: 'John'
Jun 21,2017
0 people found
this helpful
Charlotte Way at Snellers was very proactive in finding an innovative solution to a recent plumbing emergency. I would like to commend Charlotte on her service mindset; timely / clear communications and willingness to go the extra mile in keeping tenant / contractors (and landlord!) on same page - all done with a pleasant and professional approach. Much appreciated by a non U.K. based landlord....
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Comment on agent fees
Ok, as per market rate.
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By: Asma
Jul 03, 2017
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Dear John, I am writing to say thank you for your kind comments about the service you received from our Hampton Hill Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager ...
Jun 15,2017
Minithumbup
By: 'Sian & Patricia'
Jun 15,2017
0 people found
this helpful
We are more than happy with Charlotte from the Hampton Hill office who manages our property in the area. She keeps us informed and answers emails quickly. Nothing is too much trouble and her attention to detail is reassuring. It is always a pleasure dealing with her and knowing that she has our interests at heart. She is a definite asset to the company, very professional and caring....
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By: Asma
Jun 19, 2017
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Dear Sian & Patricia, Thank you very much for your great review regarding our Hampton HIll Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager ...
Jun 13,2017
Minithumbup
Charlotte Way
By: 'DebbieG'
Jun 13,2017
0 people found
this helpful
Charlotte Way is the reason for my positive rating. We can manage delays if we know what's going on, and Charlotte always keeps us informed. She is polite, efficient, realistic and honest. Charlotte gets things done. She has been a real star....
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By: Asma
Jul 03, 2017
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Dear Debbie, Thank you for your review regarding your experience with our Hampton Hill Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager ...
Jun 09,2017
Minithumbup
By: 'Zafrullah Khan'
Jun 09,2017
0 people found
this helpful
This review relates to the services provided my Charlote Way. Charlote has been my agent now for some time, taking care of my self, as landlord, and my tenant and her family. Following the last physical walk through of the property with Charlote, we identified the need to upgrade the bathrooms in the property. Charlote was indeed instrumental in obtaining quotes from suitably qualified contractors, organised a time to get the work done with constant liaison between the tenant and the contracto...
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Comment on agent fees
The fees charged are competitive and reflect the quality of the services rendered.
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By: Asma
Jun 13, 2017
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Dear Zafrullah, Thank you very much for taking the time to leave your five star review. It is pleasing to read that Charlotte continues to achieve our aim of delivering a five star service. We wish you all the best for the future. Kind regards, Asma Customer Relations Manager ...
Jun 07,2017
Minithumbup
By: 'Landlady Diana'
Jun 07,2017
0 people found
this helpful
Have been really pleased with the service provided. When issues with our tenants have arisen - which has happened all too frequently - Charlotte Way has quickly addressed the problem concerned and provided feedback at each stage until the issue has been resolved....
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Comment on agent fees
Difficult to comment as we haven't compared with fees charged by other agents, but in view of the problems we have had, and which have been resolved, it seems like money well-spent. Not sure that 'arrangement fees' are fully justified unless a substantial amount of work is involved.
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By: Asma
Jun 08, 2017
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Dear Diana, I am writing to say thank you for your kind comments about the service you received from our Hampton Hill Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager ...
Jun 07,2017
Minithumbup
Kimberley Rockcliffe
By: 'Happy Tennant'
Jun 07,2017
0 people found
this helpful
I have just secured a great Flat in Hampton through Snellers. From arranging the viewing to final contract they have been professional with a personal touch. A great service provided by a great team....
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Comment on agent fees
Agent fees are standard for London. Sometimes you just have to accept that you get what you pay for.
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By: Asma
Jun 08, 2017
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Dear Sir/Madam, Thank you very much for your great review regarding our Hampton Hill Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager ...
Mar 24,2017
Minithumbup
Hannah Wells
By: 'Nick Stevens'
Mar 24,2017
0 people found
this helpful
I was very happy with the service I received from Snellers in Hampton Hill. They made a potentially stressful process very easy and hassle free with their swift, professional manner. The lettings consultant, Hannah Wells, was particularly courteous and helpful....
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Comment on agent fees
The fees were not as much as I expected, nor were they as much as I'd been quoted from other agents.
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By: Asma
Mar 27, 2017
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Dear Nick, Thank you very much for your review regarding our Hampton Hill Office. Feedback is very important to us and we appreciate you taking time to post this review. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Asma Chughtai Customer Relations Manager ...
Sep 10,2015
Minithumbdown
Laura Lucas
By: 'SteveyBevey'
Sep 10,2015
2 people found
this helpful
When I moved in, the entrance phone were broken. It took 10 months of constant chasing to get these cheapskates to agree the cost of replacing it though I reported it immediately. This involved them sending three separate electricians round - the first one they lost his report. Second one didn't have the right replacement handset when he turned up. I had a similar problem when the cheapo heater they had installed crapped out - an absolute nightmare and lengthy delays getting it sorted in the...
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What agent could do to change your mind?
Everything they did was shockingly mediocre. Everything would have to have been done differently
Attached Files
Comment on agent fees
Scammy - but then all agents are these days
Was this helpful? Yes
By: Marilyn
Oct 29, 2015
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Snellers Hampton Hill branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Jan 18,2015
Minithumbdown
By: 'T K'
Jan 18,2015
4 people found
this helpful
Very bad customer service. Sarah shouted at me and abused me during the course of a negotiation when I was trying multiple illustrations. She made me feel as if I was inferior....
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By: A N
Jan 12, 2016
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Hi there, sorry to hear of the problems that you've all been having with snellers, been having problems with their property management team for 8 months now, everything from refuse, water pressure, leaking in the skylight, as with an nice statement, inventory problems, which still haven't been resolved!!! We got the same Someone will get back to you, but 8 mo the on, nothing, and we had to pay for inventory check, which was one of the biggest jokes I've ever been involved in! The biggest thing ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
83% customers were satisfied with fees 33% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £800,000
  • Max: £800,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 6 1 0 0 0 0 1 1
Laura Lucas - upload your photo Laura Lucas
1 reviews

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Hannah Wells - upload your photo Hannah Wells
1 reviews

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Kimberley Rockcliffe - upload your photo Kimberley Rockcliffe
2 reviews

About Kimberley No description set View full profile
Charlote Way - upload your photo Charlote Way
1 reviews

About Charlote No description set View full profile

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Awards won by Snellers, Hampton Hill TW12 1NL

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