Smart Homes - Dickens Heath, Solihull, B90

28 reviews 5/5 rating
  • 92% valuation accuracy
  • 100% recommend
  • 93% fee satisfaction
  • Helen Sizer
    Helen Sizer
  • Jamie Smart
    Jamie Smart
  • Emma Daffurn
    Emma Daffurn
  • Joshua Field NEAEA
    Joshua Field NEAEA
  • Sarah Jenkins
    Sarah Jenkins
  • Senka Dragicevic
    Senka Dragicevic
  • Stephanie Johnston
    Stephanie Johnston
  • Isobel Carter
    Isobel Carter
  • Jenny Collett
    Jenny Collett
  • Tracey Roberts
    Tracey Roberts
  • Jackie Jenkins
    Jackie Jenkins
  • Kelly Wright
    Kelly Wright
  • Gemma Byrne NEAEA
    Gemma Byrne NEAEA
  • Alan Johnson
    Alan Johnson
  • Paul Beard ARLA
    Paul Beard ARLA
  • claim your profile
    Senka Dragecevic
  • claim your profile
    Senka Dragicevic
No description for branch.
Smart Homes

Ground Floor,16 Lock House Dickens Heath, Solihull
West Midlands
B90 1UD

0121 744 4144
Jun 09,2017
Minithumbup
By:
Jun 09,2017
0 people found
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Fantastic service. Everyone we spoke to in Dickens Heath office went beyond the norm to help us. Special mention for Alan who stayed late on a Saturday to help us....
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May 23,2017
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
May 23,2017
0 people found
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Very pleasant and helpful. Diligent with attention to detail. Made letting 2 properties very easy and let 2 apartments out with speed and efficiently. We would liaise with Senka every time....
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Acceptable.
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May 22,2017
Minithumbup
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Senka Dragecevic
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Senka Dragecevic
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May 22,2017
0 people found
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This was my first time using smart homes and I would definitely use them again. Senka is approachable and very informative. She dealt with every query I had extremely efficiently and effectively. I had every confidence that she knows the market very well and keeps herself well informed....
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Good
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Mar 22,2017
Minithumbup
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Mar 22,2017
0 people found
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I have used Smart Homes on a number of occasions to find tenants for rental properties and their service is exceptional. Senka has an ability to find great tenants in super fast timescales and she then keeps in constant contact to ensure the whole process runs smoothly. I recently had an issue with a tenant not paying rent (no fault of Smarts!!) and Sarah was very supportive through the process, giving advice on how best to handle the situation and my legal position. I am pleased to say that thi...
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Comment on agent fees
Good
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Mar 09,2017
Minithumbup
By:
Mar 09,2017
1 people found
this helpful
I have had the pleasure in dealing with Smart Homes for the letting of my property. I have dealt with the majority of the staff there and I can honestly say its been a pleasure. They take the hassle and stress away from renting a property and deal with it all. Nothing is too much trouble for them and they go above and beyond what is expected time and time again. I would never use another agent following the service my wife and I have received from them....
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Comment on agent fees
Absolutely justified. They take away all the stress which to me is priceless.
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Mar 09,2017
Minithumbup
By:
Mar 09,2017
1 people found
this helpful
Always very helpful, answers at mails no time. Proficient, comforting and really nice. Every time I had something that was confusing she answered to all of my questions. I am very pleased....
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Comment on agent fees
The fees is a good charge.
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Mar 07,2017
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
Mar 07,2017
1 people found
this helpful
Would like to thank Smart Homes at Dickens Heath for all their help and the efficient service we received at both beginning and end of tenancy. We would especially like to thank Senka for all the help and assistance she gave us....
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Feb 28,2017
Minithumbup
Senka Dragicevic
Senka Dragicevic
Alan Johnson
Alan Johnson
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Feb 28,2017
0 people found
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-very professional and friendly -quick and efficient service -easy to contact and returned calls promptly -kept me advised with frequent emails and calls -very satisfied with the overall process...
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Comment on agent fees
VERY REASONABLE
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Feb 17,2017
Minithumbup
Helen Sizer
Helen Sizer
Gemma Byrne NEAEA
Gemma Byrne NEAEA
By:
Feb 17,2017
1 people found
this helpful
the service we received from smart homes has been at such a high standard compared to other agents. special mention is needed to Helen and Gemma who have both been exceptional in their service and commitment in selling our property,there has been regular updates without having to chase and they have both been friendly and professional. excellent, couldn't fault the team and how they dealt with the sale. I will miss their weekly/daily calls. Susan...
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Comment on agent fees
fair for the service received with weekly updates, viewing and working on a Sunday. well deserved.
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Feb 07,2017
Minithumbup
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Senka Dragicevic
By:
Feb 07,2017
1 people found
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Senka and Alan were both fantastic from start to finish and both went out of their way to find me the perfect property. All the staff in the office are very friendly and helpful. I would strongly recommend this agent to anybody....
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Comment on agent fees
good
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Jan 27,2017
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
Jan 27,2017
1 people found
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Senka, and the whole team, are polite, friendly and professional. They offer a fast, thorough and efficient service. I trust Senka and her customer care is exceptional....
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Dec 09,2016
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Senka Dragecevic
Tracey Roberts
Tracey Roberts
By:
Dec 09,2016
1 people found
this helpful
Senka is a nice, kind, pleasent, thoughtful, helpfull person, in the office, on the phone and doing house reviews, always returns your calls....
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Comment on agent fees
Excellent, reasonable fees for tenants and landlords. The fees are the best out of all the Estate Agents in my opinion.
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Oct 21,2016
Minithumbup
By:
Oct 21,2016
2 people found
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thanks to Senka and Alan at smart homes for helping me find a pad earlier in August.they made the move easy considering that it all happened in 4 days. Thank you guys for the professionalism....
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Oct 06,2016
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
Oct 06,2016
0 people found
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Smart Homes were very professional throughout and all staff were both helpful, responsive and easy to get hold of either by phone or email. I was rarely waiting long for a response and Senka in particular is great to work with, very conscientious and follows through on promises made at the beginning of the process when I was choosing the agency. I have no regrets in using Smart Homes and if anything Senka did far more work than normal on what was sometimes a very difficult transaction, due to a ...
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Comment on agent fees
Great value for the amount of work done and complexity
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Sep 28,2016
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
Sep 28,2016
0 people found
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I have to be honest, I chose Smart Homes to manage my buy to let property because of the reviews on this site, but I was very happy after chatting to Senka, I explained that I wanted to be a 'helpful' landlord, giving the tenant what was required and making their stay in the house a comfortable and happy experience, and Senka knew immediately what I was trying to achieve. I now have a lovely family who are going to be staying in the house for (hopefully!) a long let. I found all my queries to be...
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Comment on agent fees
Fees were very fair.
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Sep 14,2016
Minithumbup
Helen Sizer
Helen Sizer
By:
Sep 14,2016
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Amazing service from Helen during purchase of property right through to finding the correct tenant with the lovely Senka. We didn't expect to find such efficiency from all the staff we were involved with at Smart Homes - they truly are the best customer service team we have ever experienced. Nothing was too much trouble for both Senka and Helen, they obviously love what they do and it shows. This was particularly true of Senka as our criteria was so high. She delivered a perfect result and we co...
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Comment on agent fees
Good
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Sep 06,2016
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
Sep 06,2016
0 people found
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Exceptional service from Senka as our main point of contact and also other members of staff, including Paul Whitehead on the sales side. Senna has gone above and beyond for our client to get the property ready for let following a flood. She has ben exceptional throughout, in constant contact and nothing being too much trouble. We have complete faith and trust in Senka's recommednations and direction with regards to works to be done. She has dealt with our client with the upmost confidentiality a...
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Comment on agent fees
Great value for the service that is received.
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Aug 25,2016
Minithumbup
Helen Sizer
Helen Sizer
Gemma Byrne NEAEA
Gemma Byrne NEAEA
By:
Aug 25,2016
0 people found
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From start to finish, both Helen Sizer and Gemma Byrne have been amazing. Both lovely and friendly ladies who were always willing to help whatever the question, nothing was too much. I would definitely recommend Smart Homes and will keep them in mind for the future....
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Aug 03,2016
Minithumbup
By:
Aug 03,2016
1 people found
this helpful
I used Smart Homes to market and advertise my apartment that I have rented out for the first time. I also was a potential buyer when looking at different properties to purchase- so I've seen both sides. Smart Homes has been really helpful and efficient throughout the process. Senka in particular went out of my way to explain different things that I wasn't aware of; being a landlord for the first time. I've found estate agents in the past to be unhelpful, slow and frustrating. It's been a pleasan...
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Comment on agent fees
Well priced, good value
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May 26,2016
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
May 26,2016
1 people found
this helpful
Can't praise this company enough. Finding my son a place to live was always going to be a challenge because of his particular situation but Smart Homes looked after us all the way through. Very friendly, very professional and a pleasure to do business with. It was almost a shame that the paperwork went through so smoothly and quickly because I was rather enjoying the whole process! In addition to the great service, I also found Smart Homes had the most properties on offer, and the best infor...
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May 19,2016
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
May 19,2016
1 people found
this helpful
From my initial enquiry regarding letting my property I have been impressed with the team at the Dickens Heath branch of Smart Homes. Senka took the time to clearly explain the letting options available and has kept me regularly updated throughout the letting process, quickly responding to any enquiry I have made. The rest of the team have been equally helpful in Senka's absence - Excellent service!...
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Comment on agent fees
Competitive
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Apr 25,2016
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
Apr 25,2016
0 people found
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Great communication, calls always returned promptly. All members of staff I spoke with were polite and efficient. Senka found a selection of suitable tenants in next to no time and the turn around between initial enquiry and tenants moving in was much shorter than I had imagined. Easily the best lettings agent I have dealt with and I won't hesitate to use again or recommend....
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Comment on agent fees
Fees seem in line with competitors
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Mar 25,2016
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
Mar 25,2016
0 people found
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Great and professional experience with both branches in Dickens Heath and Shirley, Solihull. Smart Homes has large portfolio of nice properties and great staff to help you find righ home for you. We recommend them for other clients....
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Senka is simly amazing person and proffesional agent. She helped us to find solutions for our administrative problems connected with our arrival to area.She is possitive and always smiling and ready to help. We are lucky to rent from Smart Homes and work with Senka and her colleagues. Whole team is really proffesional and helpful.
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Mar 10,2016
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
Mar 10,2016
0 people found
this helpful
Perfect service, and always reactive! Senka helped us with the whole process and managed everything to be repaired/arranged for us to enjoy our new experience in UK. Thank you again, We are happy that we have made a smart choice with Smart Homes. K & G...
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Comment on agent fees
Reasonable agents fees.
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Feb 14,2016
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
Feb 14,2016
1 people found
this helpful
Senka at Smart Homes was a pleasure to deal with, being informative, efficient and enthusiastic to provide the best service. Her positive attitude, and knowledge of the market was reassuring, and gave us a huge amount of confidence in using Smart Homes as our Letting agent for our fully managed property....
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Comment on agent fees
Slightly lower than the competition. Another important factor.
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Dec 21,2015
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
Dec 21,2015
0 people found
this helpful
Senka gave me useful advice as to what to do and not to do to the flat before offering for rent. Property details were on the website and emails sent out within hours of me signing up as a landlord. Kept me informed as to who had viewed the flat. I felt like this is an agent who dynamically pursues possible tenants for you. Recommended carpet cleaner who did a fine job at a good price. Tenant moved in about 7 weeks after we put on market....
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Nov 03,2015
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
Nov 03,2015
0 people found
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Senka has been a star through our process of renting this property she managed to get everything sorted in a week! She is such a lovely women and I'm really pleased with all the help I've received and how quickly she has managed to sort things out...
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Jun 03,2015
Minithumbup
Senka Dragicevic
Senka Dragicevic
By:
Jun 03,2015
0 people found
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This is the first time I had any dealings with Smart Homes. Their Letting Negotiator called Senka was very professional in her approach, give accurate information and very proactive in completing the letting agreement. Overall I was very impressed with their service....
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Areas covered
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NALS TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 0 9 0 1 0 1 0 1 0
Helen Sizer Helen Sizer
Office Manager 106 reviews

About Helen No description set View full profile
Jamie Smart Jamie Smart
Director 34 reviews

About Jamie No description set View full profile
Emma Daffurn Emma Daffurn
Instructions Manager 26 reviews

About Emma Emma possesses invaluable knowledge of the local area. This, together with her agency experience makes her an asset to Smart Homes Sales Team. View full profile
Joshua Field NEAEA Joshua Field NEAEA
Sales Negotiator 26 reviews

About Joshua No description set View full profile
Sarah Jenkins Sarah Jenkins
Lettings Director 6 reviews

About Sarah We have the strongest desire to improve the way that our industry and our branches operate. We feel our service and image are superior to any of our competitors, an award-winning formula that, for our View full profile
Senka Dragicevic Senka Dragicevic
Senior Lettings Negotiator 50 reviews

About Senka Senka has an enviable track record in sales and customer service. She will be more than happy to help you with any aspect of the lettings process. View full profile
Stephanie Johnston Stephanie Johnston
Administration Support 0 reviews

About Stephanie Provides an instrumental role in ensuring your property is displayed to its full potential. Your satisfaction is her end goal. View full profile
Isobel Carter Isobel Carter
Property Manager 1 reviews

About Isobel Isobel joined smarthomes in 2005 and already had a wealth of experience within the lettings industry. She demonstrates great listening capabilities which is fundamental in her role. View full profile
Jenny Collett Jenny Collett
Accounts Manager 0 reviews

About Jenny From experience in running her own successful lettings company, Jenny brings a wealth of knowledge and accuracy to the Property Management Team. View full profile
Tracey Roberts Tracey Roberts
Applications Co-ordinator 2 reviews

About Tracey Tracey is the longest serving member of staff having been with us since the outset. Originally in the sales team, she now successfully co-ordinates all the lettings applications. View full profile
Jackie Jenkins Jackie Jenkins
Contract Progressor 14 reviews

About Jackie With almost 20 years experience in the property industry, Jackie’s attention to details ensures your most valuable asset is well looked after View full profile
Kelly Wright Kelly Wright
Property Manager 0 reviews

About Kelly Kelly has worked within the property industry for over six years and in that time has experienced every aspect of property maintenance. She relishes a challenge and always has our Clients best interes View full profile
Gemma Byrne NEAEA Gemma Byrne NEAEA
Contract Progressor 19 reviews

About Gemma Gemma has worked for Smart Homes for three years and has now joined Helen and Jackie in the Post Sales team. You can be assured that Gemma possesses all the knowledge necessary to help you through th View full profile
Alan Johnson Alan Johnson
Lettings Negotiator 2 reviews

About Alan No description set View full profile
Paul Beard ARLA Paul Beard ARLA
Senior Property Manager 0 reviews

About Paul No description set View full profile
Senka Dragecevic - upload your photo Senka Dragecevic
 2 reviews

About Senka No description set View full profile
Senka Dragicevic - upload your photo Senka Dragicevic
 1 reviews

About Senka No description set View full profile
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Last updated at 4:10 PM 15/03/2016 by allAgents

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Last updated at 4:10 PM 15/03/2016 by allAgents

Awards won by Smart Homes, Solihull B90 1UD

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Opening hours


  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: 00:00 - 00:00

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