Smart Homes - Dickens Heath, Solihull, B90

4.9/5 rating 152 reviews
  • 89% valuation accuracy
  • 96% recommend
  • 97% fee satisfaction
  • Staff picture
    Helen
  • Staff picture
    Jamie Smart
  • Staff picture
    Emma
  • Staff picture
    Joshua
  • Staff picture
    Sarah Jenkins
  • Staff picture
    Senka
  • Staff picture
    Tracey
  • Staff picture
    Jackie
  • Staff picture
    Kelly
  • Staff picture
    Alan
  • Staff picture
    Louise
  • Staff picture
    David
  • Staff picture
    Mark
  • Staff picture
    Jo
  • Staff picture
    Louise
  • Staff picture
    Laura
  • Staff picture
    Louise
No description for branch.
Smart Homes

Ground Floor,16 Lock House Dickens Heath, Solihull
West Midlands
B90 1UD

0121 744 4144
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Properties for Sale
Properties to Rent

“Thank you...”

Feb 14,2019
Minithumbup
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Senka
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Laura
By: 'Toyota'
Feb 14,2019
0 people found
this helpful
I came from Japan and I totally did familiar with the area and I did not have any idea how to find a flat. They kindly support to find furnished flat and I enjoyed UK life for 3 years. Thank you for everything....
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“Buy to Lets at Dickens Heath...”

Feb 13,2019
Minithumbup
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Senka
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Alan
By: 'Adrian W'
Feb 13,2019
0 people found
this helpful
Always very positive and professional, we are very pleased with Senka's support and would recommend her and her support team on any lettings matters around the Dickens Heath area...
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Comment on agent fees
Fair
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“Letting...”

Feb 13,2019
Minithumbup
By: 'Garry wood'
Feb 13,2019
0 people found
this helpful
Having used several agents over the years to let property's for me no one is in the same league as smart homes let in one day great job by all at smart homes Garry wood...
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Comment on agent fees
Fair
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“Best Letting Agency...”

Feb 11,2019
Minithumbup
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Laura
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Senka
By: 'Linda R.'
Feb 11,2019
0 people found
this helpful
Best letting Agency by far. We found the property for rent through the Smart Homes. Senka has been really helpful through the application process, always there to answer all your queries. Ever since we moved in the service from Smart Homes has been amazing. Laura ...
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Comment on agent fees
Fees are good and acceptable.
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“Unresponsive...”

Feb 06,2019
Minithumbdown
By: 'Yaska'
Feb 06,2019
0 people found
this helpful
Property Management requires a response to issues or queries raised. There is a near zero response rate to emails sent, leaving you in the dark about what is happening or even if something is being done....
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“Informative and helpful...”

Jan 17,2019
Minithumbup
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Senka
By: 'Alex'
Jan 17,2019
0 people found
this helpful
I have been a Smarthomes customer for seven years. In recent years, Senka is always my first point of contact. She always keeps me update about the progress of the letting of my properties. Apart from her, every other staffs they I have come across ...
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Comment on agent fees
Agent’s fee is reasonable, no complain.
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“Another positive experience...”

Jan 17,2019
Minithumbup
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Senka
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Alan
By: 'Dom Burke'
Jan 17,2019
0 people found
this helpful
An agent I have used more than once and very happy to use again and recommend. A polite, honest service that is well executed....
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Comment on agent fees
I have found the fees to be fare.
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“Full Management of Our Properties...”

Jan 17,2019
Minithumbup
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Senka
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Laura
By: 'Callaghan Family'
Jan 17,2019
0 people found
this helpful
Whilst living overseas, Senka and the Smart Homes team have exceptionally managed our properties for a considerable number of years, always providing a professional and excellent service - providing us with full peace of mind at all times. The service provided is faultless, there are ...
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Comment on agent fees
The fees are extremely reasonable, and provide excellent value for money.
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“Very efficient and great communication....”

Jan 14,2019
Minithumbup
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Senka
By: 'Miles'
Jan 14,2019
0 people found
this helpful
Having recently engaged Smarts following a disappointing experience elsewhere, we are really impressed by how keen Smart homes were to fill our tenancy. Fingers crossed all done in 10 days. Good advice, marketed at the right price and great follow up. This combined with excellent communication ...
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Comment on agent fees
Fair fes
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“Fantastic service...”

Jan 07,2019
Minithumbdown
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Jo
By: 'Aaron'
Jan 07,2019
0 people found
this helpful
Jo is always very helpful and has fantastic customer service. When a small job is required, Jo is very on top of what needs to be done. All tranasactions and interactions have run smooth with Jo,...
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“Excellent service...”

Jan 04,2019
Minithumbup
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Jo
By: 'Matt'
Jan 04,2019
0 people found
this helpful
Jo has always been very proactive with my requests with a very courteous and can do attitude. She is a very positive individual and a credit to smart homes!...
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Comment on agent fees
This agents fees are very reasonable for the services provided.
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“Assistance with rental application process...”

Dec 28,2018
Minithumbup
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Senka
By: 'Pavel Baume'
Dec 28,2018
0 people found
this helpful
I am very grateful to Senka. There were quite many complications during my rental application process. She was always very supportive and very much willing to help. And finally everything got sorted. I cannot imagine any better support than the one I received. Thank you ...
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“Smart Homes Lettings...”

Dec 27,2018
Minithumbup
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Senka
By: 'Steve'
Dec 27,2018
0 people found
this helpful
I've rented two properties through Smart Homes for over 10 years now and would thoroughly recommend them. Their knowledge of the industry and the residential area where they operate are second to none in my opinion. They provide an excellent service at a competitive price, with ...
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Comment on agent fees
Would say they are value for money.
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“Flat viewing...”

Dec 21,2018
Minithumbup
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Alan
By: 'Pavel Baume'
Dec 21,2018
0 people found
this helpful
Mr. Alan Johnson was showing me the flat that I finally started to rent. He was very warm and willing to help. During the reservation process he was respoding quickly to my questions and provided very good support. I needed extra help in the form ...
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Comment on agent fees
I do not have previous experience, but I think it was reasonable.
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“Always really helpful...”

Dec 20,2018
Minithumbup
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Senka
By: 'Jane'
Dec 20,2018
0 people found
this helpful
Senka is always willing to help with whatever you ask her. She is very professional, but always approachable and friendly. She has helped us find all our tenants so far....
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“Attention to detail...”

Dec 10,2018
Minithumbup
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Senka
By: 'Mr. Bhura'
Dec 10,2018
0 people found
this helpful
We find Senka very helpful and always willing to provide excellent customer service. She is very professional and no matter how trivial the issue may be she always ensures that it is looked into and resolved successfully. We have found Senka polite and approachable and ...
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Comment on agent fees
Good
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“Great Service...”

Dec 10,2018
Minithumbup
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Senka
By: 'Solihull Property'
Dec 10,2018
0 people found
this helpful
I have been dealing with Senka and the rest of the team at Smart Homes and they are a fantastic people, who do go out of their way to help. A great bunch of people who I would thoroughly recommend....
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Comment on agent fees
Good
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“Professional approach...”

Dec 07,2018
Minithumbup
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Senka
By: 'Trundall'
Dec 07,2018
0 people found
this helpful
Senka has given a warm & professional service. She has been helpful approaching each process smoothly from putting the property on the To Let market through to finding a tenant. We can be sceptical about estate agents but Smart Homes have given an excellent service. Highly ...
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Comment on agent fees
There should be a slightly reduced fee for finding a second tenant with in a year if the initial tenant can only sign a 6 month contract.
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“First Class service - wonderful people!...”

Dec 06,2018
Minithumbup
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Senka
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Laura
By: 'Lisa B'
Dec 06,2018
0 people found
this helpful
I have recently moved in to a lovely new apartment and the service I received from the smart homes team was second to none, from start to finish. The viewing, communication and signing up was a very efficient process and the team are all very ...
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Comment on agent fees
Fees were as expected
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“5 Woodcroft...”

Dec 03,2018
Minithumbup
By: 'Nick Fellows'
Dec 03,2018
0 people found
this helpful
Although Smart Homes didn't manage to sell our property, the service and level of customer service and communication has been fantastic. This in my opinion is vital in what quite often can be a stressful process....
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“Quick response...”

Nov 28,2018
Minithumbup
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Senka
By: 'Hiro'
Nov 28,2018
0 people found
this helpful
Every time I have query, Smart home gave me appropriate answer on time. It is very helpful to understand property and make me decide with proper information....
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Comment on agent fees
Fair value
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“So helpful...”

Nov 23,2018
Minithumbup
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Senka
By: 'Casey'
Nov 23,2018
1 people found
this helpful
Senka was fabulous, so helpful and explained everything in detail. Such a lovely lady. Made the process extremely quick and easy....
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“Helpful...”

Nov 05,2018
Minithumbup
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Tracey
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Senka
By: 'Nigel'
Nov 05,2018
0 people found
this helpful
Both Tracey and Zenka are always very helpful whenever I phone Smart Homes or whenever I go into the branch, Smart Homes has managed my property excellently, they have inspected the proberty excellently, I never forgotten Zenka phone call when should have been on her ...
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Comment on agent fees
Smart Homes fees are excellent and very reasonable.
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“Effective,positive,helpful....”

Oct 15,2018
Minithumbup
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Senka
By: 'ROSE Connor'
Oct 15,2018
0 people found
this helpful
We have found Senka and the team at the Dickens Heath office to always be courteous and keen to achieve a result to our complete satisfaction....
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Comment on agent fees
Good.
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“Great Job!...”

Oct 14,2018
Minithumbup
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Laura
By: 'David Hughes'
Oct 14,2018
0 people found
this helpful
Having viewed the property on 15 September, with Laura's help I moved in on 10 October, some two weeks early. The whole process was handled extremely efficiently by Laura despite some complications as my home and more importantly my Bank Account are in Portugal. I would certainly ...
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Comment on agent fees
The fees are clearly explained in the initials terms and conditions.
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“Extremely helpful and efficient...”

Sep 25,2018
Minithumbup
Staff profile picture
Laura
Staff profile picture
Senka
By: 'Hamblin'
Sep 25,2018
1 people found
this helpful
We used Smart Homes 2 years ago with Senka and I wrote a letter then saying how helpful efficient and friendly her and the team were. Nothing has changed Senka very good and very clear and assuring through whole process....
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Comment on agent fees
N/A
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“Efficient and pleasant...”

Aug 31,2018
Minithumbup
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Senka
By: 'Benno'
Aug 31,2018
1 people found
this helpful
I have had a great experience with smart Homes which made my moving experience a pleasure. This was a friendly service, and Senka delivered a great penthouse for me and my partner....
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Comment on agent fees
Good
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“Speedy efficient service...”

Aug 29,2018
Minithumbup
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Senka
By: 'Susan'
Aug 29,2018
0 people found
this helpful
Senka was really helpful. She made it a painless and easy process for me - literally taking the hassle away. She also kept me fully informed of progress....
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“What fantastic service...”

Aug 27,2018
Minithumbup
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Senka
Staff profile picture
Laura
By: 'Julie'
Aug 27,2018
0 people found
this helpful
Fantastic service from start to finish Smart home delt with letting my property with speed and professional at every point of contact Can't recommened them enough Thank you...
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Comment on agent fees
Good
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“Efficient and helpful...”

Aug 15,2018
Minithumbup
Staff profile picture
Jo
By: 'Simon'
Aug 15,2018
0 people found
this helpful
Has been a real pleasure dealing with Jo over the past 2 years. She has been professional and personable throughout my dealings with Smart Homes...
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Comment on agent fees
Fees appear to be pretty standard
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Areas covered
  • B90
Advertise on
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £147,500
  • Max: £217,000

Letting
  • Min: £0
  • Max: £152,000

NALS TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
84 2 48 3 6 0 2 0 6 1
Staff picture Helen
(254)

Staff picture Jamie Smart
(81)

Staff picture Emma
(59)

Staff picture Joshua
(59)

Staff picture Sarah Jenkins
(9)

Staff picture Senka
(150)

Staff picture Tracey
(5)

Staff picture Jackie
(42)

Staff picture Kelly
(3)

Staff picture Alan
(12)

Staff picture Louise
(11)

Staff picture David
(2)

Staff picture Mark
(0)

Staff picture Jo
(27)

Staff picture Louise
(13)

Staff picture Laura
(9)

Staff picture Louise
(0)

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 11:47 AM 12/12/2017 by Jo Egan

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Opening hours


  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: 10:00 - 14:00

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Branch - Dickens Heath, Solihull, B90

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