• Helen Sizer
    Helen Sizer
  • Jamie Smart
    Jamie Smart
  • Emma Daffurn
    Emma Daffurn
  • Joshua Field NEAEA
    Joshua Field NEAEA
  • Sarah Jenkins
    Sarah Jenkins
  • Senka Dragicevic
    Senka Dragicevic
  • Stephanie Johnston
    Stephanie Johnston
  • Jenny Collett
    Jenny Collett
  • Tracey Roberts
    Tracey Roberts
  • Jackie Jenkins
    Jackie Jenkins
  • Kelly Wright
    Kelly Wright
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    Gemma Byrne
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    Louise Lewis
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    Paul Beard ARLA
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    David McLoughlin
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    Mark Farebrother
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    Jo Egan
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    Sharon Mooney
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    Isobel Carter
No description for branch.
Smart Homes

Ground Floor,16 Lock House Dickens Heath, Solihull
West Midlands
B90 1UD

0121 744 4144
Sep 19,2017
Minithumbup
Joshua Field NEAEA
Emma Daffurn
By: 'Josh Reeves'
Sep 19,2017
0 people found
this helpful
Both my parents and I have used Smart Homes to sell our property and as an investor who works with agents in South Wales and the Midlands I can honestly say that Smart Homes are the most efficient and customer-friendly agent I use. I'd highly recommend both selling and buying though Smart Homes and Jamie's team of knowledgeable, friendly staff are a pleasure to work with...
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Comment on agent fees
I chose to tier my fees to encourage a quicker sale but the standard fee is very reasonable
Was this helpful? Yes
Aug 31,2017
Minithumbup
Alan Johnson
Senka Dragicevic
By: 'David and Jeanette White'
Aug 31,2017
1 people found
this helpful
Senka and the whole Smart homes team have provided a 1st class service from our first viewing with Alan at the Jinney RIng through to us collecting the keys nothing has been to much trouble. A truly professional company providing a very personal service and Jamie even made the coffee for us on the day we signed for the keys....
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes
Aug 29,2017
Minithumbup
Senka Dragicevic
By: 'Amj Sadiq'
Aug 29,2017
1 people found
this helpful
Excellent service received from Smart Homes (Senka) to find a tenant for my property. Within a week of contacting them, they had a suitable tenant in place to move in immediately....
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Comment on agent fees
Agent Fees average.
Was this helpful? Yes
Aug 29,2017
Minithumbup
Senka Dragicevic
By: 'Sam W'
Aug 29,2017
1 people found
this helpful
After looking extensively for a property within Dickens Heath I found one being marketed by Smart Homes. I contacted Senka and she booked an appointment to view the following day. The service was superb and as the property was already vacant she could get me moved in within 2 weeks of the first viewing. The check in process was quick and easy!...
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Was this helpful? Yes
Aug 26,2017
Minithumbup
Senka Dragicevic
By: 'K L Cornwood'
Aug 26,2017
1 people found
this helpful
In my experiance Smarts run a superb service,they are 100% on the ball all the time and by far the best estate agents I have delt with. Senka Dragicevic in paticular is so polite fast acting and it is a pleasuse to have her on your side.I am very confident we will continue to work together for a very long time....
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Comment on agent fees
Fair all things considered
Was this helpful? Yes
Aug 24,2017
Minithumbup
Senka Dragicevic
By: 'AndyG'
Aug 24,2017
0 people found
this helpful
I have always received great service and communication :-) I am a landlord and can highly recommend the services they offer....
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Was this helpful? Yes
Aug 18,2017
Minithumbup
Senka Dragicevic
By: 'Philip'
Aug 18,2017
0 people found
this helpful
I have used Smart Homes on a number of occasions to find tenants for my rental properties. In my opinion, they are the best estate agents for the Dickens Heath area. The service provided by Senka and the entire team had been exemplary. Senka is determined to find the perfect tenant and she had delivered every time. I would not use anyone else....
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Was this helpful? Yes
Aug 15,2017
Minithumbup
Senka Dragicevic
By: 'Claire KW'
Aug 15,2017
0 people found
this helpful
Senka has been absolutely fantastic from start to finish. Nothing was too much trouble. I would highly recommend Senka & Smart Homes to anybody looking to let property in the Dickens Heath/Solihull area....
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Comment on agent fees
Competitive
Was this helpful? Yes
Jul 21,2017
Minithumbup
Senka Dragicevic
By: 'Webb'
Jul 21,2017
0 people found
this helpful
Let our property via Smart Homes. We found Senka very helpful and support in providing advice to get the house ready to rent, making the whole process smooth and speedy....
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Was this helpful? Yes
Jun 09,2017
Minithumbup
Alan Johnson
By: 'Janice Smith'
Jun 09,2017
0 people found
this helpful
Fantastic service. Everyone we spoke to in Dickens Heath office went beyond the norm to help us. Special mention for Alan who stayed late on a Saturday to help us....
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Was this helpful? Yes
May 23,2017
Minithumbup
Senka Dragicevic
By: 'No'
May 23,2017
0 people found
this helpful
Very pleasant and helpful. Diligent with attention to detail. Made letting 2 properties very easy and let 2 apartments out with speed and efficiently. We would liaise with Senka every time....
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Comment on agent fees
Acceptable.
Was this helpful? Yes
May 22,2017
Minithumbup
Senka Dragicevic
By: 'SJC'
May 22,2017
0 people found
this helpful
This was my first time using smart homes and I would definitely use them again. Senka is approachable and very informative. She dealt with every query I had extremely efficiently and effectively. I had every confidence that she knows the market very well and keeps herself well informed....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 22,2017
Minithumbup
Senka Dragicevic
By: 'Sally Leese'
Mar 22,2017
0 people found
this helpful
I have used Smart Homes on a number of occasions to find tenants for rental properties and their service is exceptional. Senka has an ability to find great tenants in super fast timescales and she then keeps in constant contact to ensure the whole process runs smoothly. I recently had an issue with a tenant not paying rent (no fault of Smarts!!) and Sarah was very supportive through the process, giving advice on how best to handle the situation and my legal position. I am pleased to say that thi...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 09,2017
Minithumbup
By: 'Mike E'
Mar 09,2017
1 people found
this helpful
I have had the pleasure in dealing with Smart Homes for the letting of my property. I have dealt with the majority of the staff there and I can honestly say its been a pleasure. They take the hassle and stress away from renting a property and deal with it all. Nothing is too much trouble for them and they go above and beyond what is expected time and time again. I would never use another agent following the service my wife and I have received from them....
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Comment on agent fees
Absolutely justified. They take away all the stress which to me is priceless.
Was this helpful? Yes
Mar 09,2017
Minithumbup
By: 'Minodora'
Mar 09,2017
1 people found
this helpful
Always very helpful, answers at mails no time. Proficient, comforting and really nice. Every time I had something that was confusing she answered to all of my questions. I am very pleased....
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Comment on agent fees
The fees is a good charge.
Was this helpful? Yes
Mar 07,2017
Minithumbup
Senka Dragicevic
By: 'Kelly & Gary'
Mar 07,2017
1 people found
this helpful
Would like to thank Smart Homes at Dickens Heath for all their help and the efficient service we received at both beginning and end of tenancy. We would especially like to thank Senka for all the help and assistance she gave us....
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Was this helpful? Yes
Feb 28,2017
Minithumbup
Senka Dragicevic
Alan Johnson
By: 'ANDREA'
Feb 28,2017
0 people found
this helpful
-very professional and friendly -quick and efficient service -easy to contact and returned calls promptly -kept me advised with frequent emails and calls -very satisfied with the overall process...
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Comment on agent fees
VERY REASONABLE
Was this helpful? Yes
Feb 17,2017
Minithumbup
Helen Sizer
By: 'Susan'
Feb 17,2017
1 people found
this helpful
the service we received from smart homes has been at such a high standard compared to other agents. special mention is needed to Helen and Gemma who have both been exceptional in their service and commitment in selling our property,there has been regular updates without having to chase and they have both been friendly and professional. excellent, couldn't fault the team and how they dealt with the sale. I will miss their weekly/daily calls. Susan...
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Comment on agent fees
fair for the service received with weekly updates, viewing and working on a Sunday. well deserved.
Was this helpful? Yes
Feb 07,2017
Minithumbup
Senka Dragicevic
By: 'mark'
Feb 07,2017
1 people found
this helpful
Senka and Alan were both fantastic from start to finish and both went out of their way to find me the perfect property. All the staff in the office are very friendly and helpful. I would strongly recommend this agent to anybody....
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Comment on agent fees
good
Was this helpful? Yes
Jan 27,2017
Minithumbup
Senka Dragicevic
By: 'LauraM'
Jan 27,2017
1 people found
this helpful
Senka, and the whole team, are polite, friendly and professional. They offer a fast, thorough and efficient service. I trust Senka and her customer care is exceptional....
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Was this helpful? Yes
Dec 09,2016
Minithumbup
Senka Dragicevic
Tracey Roberts
By: 'Nigel'
Dec 09,2016
1 people found
this helpful
Senka is a nice, kind, pleasent, thoughtful, helpfull person, in the office, on the phone and doing house reviews, always returns your calls....
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Comment on agent fees
Excellent, reasonable fees for tenants and landlords. The fees are the best out of all the Estate Agents in my opinion.
Was this helpful? Yes
Oct 21,2016
Minithumbup
Alan Johnson
Senka Dragicevic
By: 'Alain'
Oct 21,2016
2 people found
this helpful
thanks to Senka and Alan at smart homes for helping me find a pad earlier in August.they made the move easy considering that it all happened in 4 days. Thank you guys for the professionalism....
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Was this helpful? Yes
Oct 06,2016
Minithumbup
Senka Dragicevic
By: 'Wouter S'
Oct 06,2016
0 people found
this helpful
Smart Homes were very professional throughout and all staff were both helpful, responsive and easy to get hold of either by phone or email. I was rarely waiting long for a response and Senka in particular is great to work with, very conscientious and follows through on promises made at the beginning of the process when I was choosing the agency. I have no regrets in using Smart Homes and if anything Senka did far more work than normal on what was sometimes a very difficult transaction, due to a ...
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Comment on agent fees
Great value for the amount of work done and complexity
Was this helpful? Yes
Sep 28,2016
Minithumbup
Senka Dragicevic
By: 'Newbie landlord'
Sep 28,2016
0 people found
this helpful
I have to be honest, I chose Smart Homes to manage my buy to let property because of the reviews on this site, but I was very happy after chatting to Senka, I explained that I wanted to be a 'helpful' landlord, giving the tenant what was required and making their stay in the house a comfortable and happy experience, and Senka knew immediately what I was trying to achieve. I now have a lovely family who are going to be staying in the house for (hopefully!) a long let. I found all my queries to be...
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Comment on agent fees
Fees were very fair.
Was this helpful? Yes
Sep 14,2016
Minithumbup
Helen Sizer
By: 'Des & Diane'
Sep 14,2016
0 people found
this helpful
Amazing service from Helen during purchase of property right through to finding the correct tenant with the lovely Senka. We didn't expect to find such efficiency from all the staff we were involved with at Smart Homes - they truly are the best customer service team we have ever experienced. Nothing was too much trouble for both Senka and Helen, they obviously love what they do and it shows. This was particularly true of Senka as our criteria was so high. She delivered a perfect result and we co...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 06,2016
Minithumbup
Senka Dragicevic
By: 'Pro Synergy'
Sep 06,2016
0 people found
this helpful
Exceptional service from Senka as our main point of contact and also other members of staff, including Paul Whitehead on the sales side. Senna has gone above and beyond for our client to get the property ready for let following a flood. She has ben exceptional throughout, in constant contact and nothing being too much trouble. We have complete faith and trust in Senka's recommednations and direction with regards to works to be done. She has dealt with our client with the upmost confidentiality a...
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Comment on agent fees
Great value for the service that is received.
Was this helpful? Yes
Aug 25,2016
Minithumbup
Helen Sizer
By: 'Laura Whatmore'
Aug 25,2016
0 people found
this helpful
From start to finish, both Helen Sizer and Gemma Byrne have been amazing. Both lovely and friendly ladies who were always willing to help whatever the question, nothing was too much. I would definitely recommend Smart Homes and will keep them in mind for the future....
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Was this helpful? Yes
Aug 03,2016
Minithumbup
Senka Dragicevic
By: 'Laura H'
Aug 03,2016
1 people found
this helpful
I used Smart Homes to market and advertise my apartment that I have rented out for the first time. I also was a potential buyer when looking at different properties to purchase- so I've seen both sides. Smart Homes has been really helpful and efficient throughout the process. Senka in particular went out of my way to explain different things that I wasn't aware of; being a landlord for the first time. I've found estate agents in the past to be unhelpful, slow and frustrating. It's been a pleas...
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Comment on agent fees
Well priced, good value
Was this helpful? Yes
May 26,2016
Minithumbup
Senka Dragicevic
By: 'Varonel'
May 26,2016
1 people found
this helpful
Can't praise this company enough. Finding my son a place to live was always going to be a challenge because of his particular situation but Smart Homes looked after us all the way through. Very friendly, very professional and a pleasure to do business with. It was almost a shame that the paperwork went through so smoothly and quickly because I was rather enjoying the whole process! In addition to the great service, I also found Smart Homes had the most properties on offer, and the best infor...
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Was this helpful? Yes
May 19,2016
Minithumbup
Senka Dragicevic
By: 'Laura'
May 19,2016
1 people found
this helpful
From my initial enquiry regarding letting my property I have been impressed with the team at the Dickens Heath branch of Smart Homes. Senka took the time to clearly explain the letting options available and has kept me regularly updated throughout the letting process, quickly responding to any enquiry I have made. The rest of the team have been equally helpful in Senka's absence - Excellent service!...
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Comment on agent fees
Competitive
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£217,000
  • Max: Β£217,000

Letting
  • Min: Β£0
  • Max: Β£0

NALS TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 0 11 0 2 0 1 0 1 0
Helen Sizer Helen Sizer
Office Manager
130 reviews

About Helen No description set View full profile
Jamie Smart Jamie Smart
Director
39 reviews

About Jamie No description set View full profile
Emma Daffurn Emma Daffurn
Instructions Manager
29 reviews

About Emma Emma possesses invaluable knowledge of the local area. This, together with her agency experience makes her an asset to Smart Homes Sales Team. View full profile
Joshua Field NEAEA Joshua Field NEAEA
Sales Negotiator
31 reviews

About Joshua No description set View full profile
Sarah Jenkins Sarah Jenkins
Lettings Director
6 reviews

About Sarah We have the strongest desire to improve the way that our industry and our branches operate. We feel our service and image are superior to any of our competitors, an award-winning formula that, for our View full profile
Senka Dragicevic Senka Dragicevic
Senior Lettings Negotiator
67 reviews

About Senka Senka has an enviable track record in sales and customer service. She will be more than happy to help you with any aspect of the lettings process. View full profile
Stephanie Johnston Stephanie Johnston
Administration Support
0 reviews

About Stephanie Stephanie provides an instrumental role in ensuring your property is displayed to its full potential. Your satisfaction is her end goal. View full profile
Jenny Collett Jenny Collett
Accounts Manager
0 reviews

About Jenny From experience in running her own successful lettings company, Jenny brings a wealth of knowledge and accuracy to the Property Management Team. View full profile
Tracey Roberts Tracey Roberts
Applications Co-ordinator
2 reviews

About Tracey Tracey is the longest serving member of staff having been with us since the outset. Originally in the sales team, she now successfully co-ordinates all the lettings applications. View full profile
Jackie Jenkins Jackie Jenkins
Contract Progressor
16 reviews

About Jackie With almost 20 years experience in the property industry, JackieΓƒΒ’Γ’β€šΒ¬Γ’β€žΒ’s attention to details ensures your most valuable asset is well looked after View full profile
Kelly Wright Kelly Wright
Property Manager
0 reviews

About Kelly Kelly has worked within the property industry for over six years and in that time has experienced every aspect of property maintenance. She relishes a challenge and always has our Clients best intere View full profile
Gemma Byrne Gemma Byrne
Contract Progressor
0 reviews

About Gemma Gemma has worked for Smart Homes for three years and has now joined Helen and Jackie in the Post Sales team. You can be assured that Gemma possesses all the knowledge necessary to help you through th View full profile
Louise Lewis Louise Lewis
Mortgage Consultant
1 reviews

About Louise Louise has worked within the Financial Services Industry for over 15 years and brings with her a wealth of experience and expertise to smartmortgages. Louise will be happy to meet you at the office or View full profile
Paul Beard ARLA Paul Beard ARLA
Property Manager
0 reviews

About Paul Paul joined Smart Homes in July 2014 and brought with him over 20 years’ experience within the lettings industry. Paul’s attention to detail makes him an ideal Property Manager. View full profile
David McLoughlin David McLoughlin
david@smart-homes.co.uk
0 reviews

About David David has been working with Smart Homes for five years on a part time basis and we are extremely pleased that he has now joined the team full time. David brings with him a wealth of knowledge on the View full profile
Mark Farebrother Mark Farebrother
Senior Property Manager
0 reviews

About Mark Mark has worked in Estate Agency for over 21 years and, like Jo, joined Smart Homes in 2017 after working for a local competitor He is best placed to offer help and support to any Landlord or tenant View full profile
Jo Egan Jo Egan
Property Manager
0 reviews

About Jo Jo joined Smart Homes in 2017 after working for two years in the lettings industry for a local competitor. Jo’s organised and methodical approach means that clients are assured that they are in the View full profile
Sharon Mooney Sharon Mooney
Property Manager
0 reviews

About Sharon Sharon joined Smart Homes in 2016 and has proven herself to be a real asset to the team. As a Property Manager, Sharon is the first port of call for any Landlord looking for advice on their tenancies View full profile
Isobel Carter Isobel Carter
Property Manager
0 reviews

About Isobel Isobel joined Smart Homes in 2005 and already had a wealth of experience within the lettings industry. She demonstrates great listening capabilities which is fundamental in her role. View full profile

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Fees

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Last updated at 4:10 PM 15/03/2016 by allAgents

Complaints Procedure

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Last updated at 4:10 PM 15/03/2016 by allAgents

Awards won by Smart Homes, Solihull B90 1UD

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