82% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction
Smart Homes is one of the leading estate agents in Solihull, South of Birmingham. Our office is located on the busy Stratford Road, just East of the Shirley train station. We cover property sales and lettings and mortgages in and around Solihull, Shirley and other areas of South Birmingham.Why ...
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Smart Homes is one of the leading estate agents in Solihull, South of Birmingham. Our office is located on the busy Stratford Road, just East of the Shirley train station. We cover property sales and lettings and mortgages in and around Solihull, Shirley and other areas of South Birmingham.
Why Smart Homes in Shirley?
This property firm was established in 1998. Since then we expanded to two estate and letting agent offices to be able to deliver a great personal service to our local community. We aim to deliver a completely tailored service for each individual client. This helps us pay attention to every detail of your enquiry and meet all of client needs.
All of our staff members are experts of the local property market and live locally in the Solihull community. We are an award-winning independent estate agency, as voted by customers. If you choose to work with Smart Homes, we will guide you every step of the way and keep you up-to-date with any changes regarding property sales or lettings. There are many more reasons why you should choose Smart Homes in Shirley. Our office is open much longer than any other local estate agents. In addition, we work 7 days a week, including weekends. We promise to appoint at least two people to one sale so that if one agent is in a meeting, you will be able to get a hold of someone and get required help.
Solihull area guide
This area is known as the Town in the Countryside. It is located East of Birmingham and is known as a unique metropolitan borough of Birmingham. Solihull attracts many people to the UK`s number one venue – National Exhibition Centre, where many concerts and exhibitions take place regularly. If you are thinking of buying a house in Solihull, you will see a large variety of semi-detached, detached and terraced houses, built in the 50s and 60s.
Why Smart Homes in Shirley?
This property firm was established in 1998. Since then we expanded to two estate and letting agent offices to be able to deliver a great personal service to our local community. We aim to deliver a completely tailored service for each individual client. This helps us pay attention to every detail of your enquiry and meet all of client needs.
All of our staff members are experts of the local property market and live locally in the Solihull community. We are an award-winning independent estate agency, as voted by customers. If you choose to work with Smart Homes, we will guide you every step of the way and keep you up-to-date with any changes regarding property sales or lettings. There are many more reasons why you should choose Smart Homes in Shirley. Our office is open much longer than any other local estate agents. In addition, we work 7 days a week, including weekends. We promise to appoint at least two people to one sale so that if one agent is in a meeting, you will be able to get a hold of someone and get required help.
Solihull area guide
This area is known as the Town in the Countryside. It is located East of Birmingham and is known as a unique metropolitan borough of Birmingham. Solihull attracts many people to the UK`s number one venue – National Exhibition Centre, where many concerts and exhibitions take place regularly. If you are thinking of buying a house in Solihull, you will see a large variety of semi-detached, detached and terraced houses, built in the 50s and 60s.
Latest Reviews
Featured Review
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reviewed by 'Dinester'
Featured Review
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reviewed by 'Stuart Adams'
Featured Review
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reviewed by 'Linda R.'
Featured Review
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reviewed by 'Laura H'
Featured Review
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reviewed by 'Glenda Parkes'
25th Sep 2020
reviewed by 'Mr Singh'
Opening Hours
Address
Smart Homes
Ground Floor, 16 Lock House
Dickens Heath,Solihull
West Midlands
B90 1UD
0121 744 4144
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 100% | £147,500 | £600,000 |
| Lettings | 97% | 98% | £500 | £2,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 125 | 2 | 57 | 4 | 11 | 0 | 17 | 0 | 7 | 1 |
Areas covered
- B90
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Featured Review
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Jun 03,2019
Jun 03,2019
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I found Senka to be consistently helpful and confidence inspiring from the moment I met her. She always responded instantly to my enquiries and I felt that she would find me a tenant suited to my property, as I didn't simply want my property filled, ...
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I have opted initially for the fully managed service. The fees are reasonable compared to other agents, otherwise I doubt I'd have gone for this option.
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Jul 03,2019
Jul 03,2019
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Starting off as a new landlord can be daunting but this feeling was diminished immediately after meeting Senka and the Smart Homes team. I was offered an exceptional price for Smart Homes' fully managed property service. I have been assigned a Property Manager, Jo who ...
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Feb 11,2019
Feb 11,2019
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Best letting Agency by far. We found the property for rent through the Smart Homes. Senka has been really helpful through the application process, always there to answer all your queries.
Ever since we moved in the service from Smart Homes has been amazing. Laura ...
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Fees are good and acceptable.
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Featured Review
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Aug 03,2016
Aug 03,2016
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I used Smart Homes to market and advertise my apartment that I have rented out for the first time. I also was a potential buyer when looking at different properties to purchase- so I've seen both sides.
Smart Homes has been really helpful and efficient ...
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Well priced, good value
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Featured Review
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Aug 02,2018
Aug 02,2018
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Smart Homes looked after our rental property and really did do a first class job. We had past experience of being badly let down by letting agents, but our experience from start to finish with Smart Homes has been exemplary. Straight forward, caring and always ...
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Standard fees - well worth the money.
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Sep 25,2020
Sep 25,2020
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Smart homes are my first and only choice in sales and lettings in Solihull. The customer service is amazing and the team are professional, friendly, honest and efficient. They are experts, put trust in them and you will no doubt see quick results!...
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Sep 24,2020
Sep 24,2020
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Fantastic service again from the Smart Lettings team. Amy went to great lengths to co-ordinate a number of different contractors to complete various repairs & improvements during the COVID lockdown. With the property back in good shape, Senka quickly found a new tenant and arranged for ...
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Sep 23,2020
Sep 23,2020
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I have rented out 4 properties with smart and the service has always been very prompt and professional.i have dealt mainly with Senka and also Alan and Laura all have been great...
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Sep 15,2020
Sep 15,2020
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Smart homes have been amazing with managing my properties and really do live upto what they promote themselves in being the No1 Estate agents to work with.
Thank you all for all your support....
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Sep 07,2020
Sep 07,2020
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Top people. Whether you're looking to rent, buy, or rent out your property I would recommend Smart Homes. I've used all 3 of the services and it has been smooth sailing! When it comes to selling my properties, I will also do this through Smart Homes. ...
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Aug 28,2020
Aug 28,2020
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Senka has always been very professional and supported me in finding a tenant very quickly. Alan was brilliant with queries and great over the phone and organising appointments. So far a very good service which I would recommend!...
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Aug 28,2020
Aug 28,2020
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We have recently become Landlords using Smart Homes as our letting Agent. We have been dealing with Senka and she has been very proactive, helpful and extremely efficient. I’d highly recommend her when dealing with Smart Homes....
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Aug 28,2020
Aug 28,2020
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Despite the Lockdown Restrictions in March 2020,The Service at Smart Homes was exceptional. In particular, Senka the Letting's Manager was not only professional and courteous but was also one of the most friendly and helpful people I have encountered.
Senka's communication & customer service standards are ...
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Jul 02,2020
Jul 02,2020
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I only write reviews if I feel I have had an excellent service and this has certainly been the case with Julia and Louise at Smart Homes.
Julia and Louise showed me several apartments. They were very patient and I felt they were ensuring I ...
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Jun 10,2020
Jun 10,2020
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Thank you to Senka for her help renting out my property. Senka always got back to me quickly and was always on hand to give professional advice. As a result of dealing with Senka I would not hesitate to recommend Smart Homes....
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Apr 02,2020
Apr 02,2020
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Adrian- Senka and her team have always been professional in the way they advise us. Smart remain the "go-to" lettings team for Dickens Heath...
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Mar 13,2020
Mar 13,2020
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Senka is very professional and excellent in knowledge. She proved first class customer service. She handled our tenancy with efficiency....
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Mar 13,2020
Mar 13,2020
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I signed up on a Wednesday midday ish. By 4pm that same day senka had viewings lined up and by Friday my house was rented. I am amazed. Senka and Kelly have both been amazing. Great communication with lots of emails and phone calls throughout ...
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Feb 24,2020
Feb 24,2020
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I have dealt with both Dickens Heath and Shirley.
I completed in my property yesterday after a very stressful time, my thanks goes particularly to Louise Lane , Senka and Laurentia for their on going help and support.
They are a credit to Smart Homes!
Thank ...
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Feb 14,2020
Feb 14,2020
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Smart Homes (new homes) have provided an excellent service. They were able to facilitate the purchase of our apartment within just 2 weeks, from reservation to completion. Jade Barnwell from the New homes team has been most helpful and very prompt with answers to any questions ...
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Feb 11,2020
Feb 11,2020
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Smart Homes have been a pleasure to deal with. Always putting the customer first and doing everything possible to move the process forward. Making allowances for individuals needs. Thank you Smart Homes; we wouldn’t be settling into our new apartment without your help and ...
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Jan 31,2020
Jan 31,2020
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I am a landlady who has been renting my property through Smart Homes for the last 9 months, and wanted to say how well the letting staff have been with me. They have regular house inspections and if the property needs anything repaired they always call ...
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Jan 21,2020
Jan 21,2020
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Great to have had Jade help me through this purchase. She has always been available and kept things simple. I would certainly recommend smart homes, and jade in particular....
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Jan 16,2020
Jan 16,2020
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Louise and Jade have been extremely helpful throughout the entire process of purchasing the apartment. They have kept us updated, from start to finish, and successfully arranged for a tenant to move into the property within a week of completion. I would recommend using Smart ...
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Jan 10,2020
Jan 10,2020
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Excellent service from beginning to end of process. Friendly staff and responded extremely efficiently to all queries and concerns. Looking forward to ongoing relationship with Lettings....
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Jan 07,2020
Jan 07,2020
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Jo has been wonderful and helpful throughout my renting journey. Nothing has been too much trouble. I could not be happier with the beautiful property she found me at such short notice and she assisted in making the move as painless and stress free as ...
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Dec 31,2019
Dec 31,2019
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I would highly recommend smart homes. Louise was excellent at selling the house and always gave extremely helpful advice. Helen in the afternoon sales was outstanding as well. They really were the dream team. Thank you so so much for all your hard work....
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Dec 29,2019
Dec 29,2019
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I have dealt with Smart Homes on several occasions and each time I have found them as an agent extremely professional and helpful. Even though I was the purchaser and not the seller on each occasion Helen was in touch every week with an update ...
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Dec 07,2019
Dec 07,2019
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Helen was fantastic right from the viewing until exchange and completion. Very proactive and always kept us up to date. Everyone on the phone were helpful and polite and calls were always returned promptly. I’ll definitely recommend and use them again. Thank you for ...
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Nov 29,2019
Nov 29,2019
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Thank you so much for getting things sorted so quickly and keeping me up to date. Never broken a promise with getting back to me which you don’t often get from people....
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Alan
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 11:47 AM 12/12/2017 by Jo Egan
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Awards won by Smart Homes, Solihull B90 1UD
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2019
Best Letting Agent in B90
-
2019
Best Overall Agent in B90
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2019
Best Letting Agent in Solihull
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2019
Best Overall Agent in Solihull
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2018
Best Letting Agent in B90
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2018
Best Letting Agent in Solihull
-
2017
Best Overall Agent in B90
-
2017
Best Overall Agent in Solihull
-
2017
Best Letting Agent in B90
-
2017
Best Letting Agent in Solihull
-
2019
Best Letting Agent in Midlands
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2018
Best Letting Agent in Midlands
