• Sue Costello
    Sue Costello
  • Richard Costello
    Richard Costello
  • Angela Fenn
    Angela Fenn
  • Lauren Charley
    Lauren Charley
In brief, we are NOT your average estate agent. You'll feel the difference the moment you walk into our offices, speak with us on the phone, or meet us in person. Our team are friendly, knowledgeable, and extremely hard-working. We combine the best in good old-fashioned customer service with the newest and brightest in technology and web-based marketing. We offer free residential valuations, valuations for probate purposes, valuations for matrimonial purposes and free rental valuations.
Shortland Horne Estate Agents

306 Walsgrave Road Coventry
West Midlands
CV2 4BL

02476 442288
Nov 20,2017
Minithumbup
Sue Costello
Lauren Charley
By: 'Naomi A'
Nov 20,2017
0 people found
this helpful
We recently sold our house with Shortland Horne and could not be more pleased with our choice in Estate Agents. From the moment we met Sue I was confident that we would have a smooth sale from start to finish. She assured us a quick sale and delivered with an offer four days later! Throughout the whole process both Sue and Lauren were exceptionally helpful and professional. I would fully recommend Shortland Horne....
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Nov 16,2017
Minithumbup
Sue Costello
Richard Costello
By: 'Jenna'
Nov 16,2017
0 people found
this helpful
Shortland Horne sold my flat very quickly and at a good price by holding an Open Day. They went out of their way to obtain updates and move the matter along when required. I would like to mention Sue, Richard and Angela who are all lovely and very helpful. I would not hesitate to recommend to a friend or family member....
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Sep 21,2017
Minithumbup
Richard Costello
Sue Costello
By: 'Mr and Mrs Mudhar'
Sep 21,2017
0 people found
this helpful
Selling our property through the Walsgrave office working with Richard, Sue and the team made the whole process painfree. They were polite, courteous, professional and very accommodating with regards to any requests e.g. Removing shoes for viewings, blurring our faces in photos, arranging viewings around our availability. They were never once pushy or aggressive. They provided us with key information in relation to any offers and allowed me and my husband to evaluate and make a decision witho...
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Really professional, friendly service provided by the whole team. Felt really comfortable selling my property through Shortland Horne. Richard, Sue and the team were always on hand to answer and questions, chase progress, keep me informed of any changes etc. Really pleased with the service we received
Was this helpful? Yes
Jul 28,2017
Minithumbup
Richard Costello
Lauren Charley
By: 'Helen'
Jul 28,2017
0 people found
this helpful
Great service from start to finish, I would highly recommend. Informative, positive and good value. Richard and Lauren were both great can't thank them enough...
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Comment on agent fees
Good
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Jun 13,2017
Minithumbup
By: 'Mick and Mandy'
Jun 13,2017
0 people found
this helpful
We would very highly recommend Shortland Horne (Walsgrave Road branch). Our property was valued at a high, but achievable price by Sue. Our house sold to the first viewer (thanks Richard) and Lauren was unfailingly professional and competent at answering our many telephone calls and questions during the sale and purchase of our new property. A special mention goes to Angela, who was a real God-send in ironing out the countless hassles along the way, and basically for facilitating the whole trans...
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Comment on agent fees
Fees were in-line with other estate agents.
Was this helpful? Yes
Jun 01,2017
Minithumbup
Angela Fenn
Richard Costello
By: 'C. Warren'
Jun 01,2017
0 people found
this helpful
A big thank you to the team at Shortland Horne for making the sale of our family home a quick, easy and stress free process. They were sensitive to our needs, quick, efficient, polite and pleasant and sold the house at the right price to a lovely family. Excellent service....
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Comment on agent fees
The fees were excellent value for money given the service we received.
Was this helpful? Yes
May 31,2017
Minithumbup
Richard Costello
By: 'Jojo'
May 31,2017
0 people found
this helpful
Really pleased with Richard and the team at walsgrave road branch. Very professional. Would definitely use again. Thank you. Jo :) :) :) :)...
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Comment on agent fees
Not the cheapest but good service
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May 29,2017
Minithumbup
Richard Costello
Sue Costello
By: 'Lisa Macey'
May 29,2017
0 people found
this helpful
I highly recommend Shortland Horne we had a fantastic experience with them. Richard and Sue were very friendly and professional and I felt comfortable leaving them to do the viewings alone. Our house sold very quickly due to the 360£ virtual tour online. Thank you also to Angela Fenn who seen my sale through to the end. You are a lovely team x...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
May 25,2017
Minithumbup
Richard Costello
By: 'Catherine Nicholas'
May 25,2017
0 people found
this helpful
The whole experience of selling my property was made simple easy and stress free by choosing Shortland Horne. I would highly recommend them....
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Comment on agent fees
Good
Was this helpful? Yes
May 24,2017
Minithumbup
Sue Costello
Richard Costello
By: 'Matt'
May 24,2017
0 people found
this helpful
Great service from this friendly and efficient team. My house attracted several offer within two days of being marketed and the sale was completed within six weeks. Very satisfied customer....
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Comment on agent fees
Appropriate
Was this helpful? Yes
May 24,2017
Minithumbup
Sue Costello
Angela Fenn
By: 'Yvonne'
May 24,2017
0 people found
this helpful
Excellent service. The team were very professional, helpful and supportive. I would highly recommend and would definitely use Shortland Horne in the future....
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May 24,2017
Minithumbup
Sue Costello
Angela Fenn
By: 'Jim Mcginty'
May 24,2017
0 people found
this helpful
Very good service, answered the calls promptly. If Sue was unavailable Angela was on hand with information. No waiting for a return call. Friendly yet professional. Would definitely recommend this team at this branch. Completely hassle free....
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Comment on agent fees
N/A
Was this helpful? Yes
May 23,2017
Minithumbup
Richard Costello
Angela Fenn
By: 'GC'
May 23,2017
0 people found
this helpful
All in the office were really helpful from getting a viewing to going through the sale. So a big thanks to Angela, Sue, Richard and Lauren....
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Comment on agent fees
N/A
Was this helpful? Yes
May 23,2017
Minithumbup
Sue Costello
By: 'Sue Hancox'
May 23,2017
0 people found
this helpful
Sue was really positive with her valuation on our home, as a result we achieved £22,000 more for the sale than the valuations suggested by other agents. The team, Sue, Richard, Angela and Lauren, were fantastic throughout the whole sale process....
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Comment on agent fees
Fair, the service was very good.
Was this helpful? Yes
Dec 13,2016
Minithumbup
Sue Costello
Angela Fenn
By: 'Adrian'
Dec 13,2016
2 people found
this helpful
I was struck by the quiet efficiency of Shortland Horne's staff, and by the quality of advice and support they provided. I can't imagine how this high standard of service could have been improved, and I am most grateful to Sue Costello and Angela Fenn for offering assistance beyond that which they were required to provide....
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Comment on agent fees
Extremely good value.
Was this helpful? Yes
Nov 09,2016
Minithumbup
Richard Costello
By: 'Pete'
Nov 09,2016
0 people found
this helpful
Great friendly service. Always kept informed and sale went through smoothly. Would definitely sell through them again, had dealings with other estate agents and these were by far the best...
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Nov 09,2016
Minithumbup
Richard Costello
Angela Fenn
By: 'Zoe'
Nov 09,2016
1 people found
this helpful
I would highly recommend shortland Horne as a first time buyer. Fantastic communication, helpful and very smooth process. Thankyou all so much will definitely be using you in the future :-)...
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Comment on agent fees
Reasonabke
Was this helpful? Yes
Oct 19,2016
Minithumbup
Angela Fenn
Richard Costello
By: 'James Scoffham'
Oct 19,2016
1 people found
this helpful
Everyone who has been involved in the sale of the property at Shortland Horne has been excellent . From Sue coming out to the initial evaluation, to the veiwings and continued updates through the sale up to completion....
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Comment on agent fees
Fees are in line with most others, but they work hard to get the right people in the door to view to push through quick sale. They have recently also sold a further property for us, they are that good.
Was this helpful? Yes
Sep 15,2016
Minithumbup
Richard Costello
Angela Fenn
By: 'Keeley McDermott'
Sep 15,2016
1 people found
this helpful
We bought our house through Shortland Horne and had a very positive experience. The staff were polite, helpful and always available to answer any questions that we had (and there were a few as we were first-time buyers and new to the whole purchasing process). I would absolutely recommend Shortland Horne to friends, family and anyone who is thinking of buying a new home....
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Aug 22,2016
Minithumbup
Angela Fenn
Lauren Charley
By: 'King of the email'
Aug 22,2016
2 people found
this helpful
Personally I feel it difficult to describe in a review just how fabulous the whole Shortland Horne experience has been. Nothing has been too much trouble and when they say it'll be done, it's done!! A massive big-up to Angela who throughout the whole process left me no need to ask questions, they were already answered. An absolute 'legend' and incredibly helpful young lady. Huge thanks to the whole Walsgrave branch team, highly recommendable... awesome...
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Comment on agent fees
Within reason, if this agent were more expensive than another, I'd rather pay the extra in the knowledge of being dealt with so well.
Was this helpful? Yes
Aug 12,2016
Minithumbup
By: 'Mr & Mrs T'
Aug 12,2016
1 people found
this helpful
I would highly recommend this estate agents for their honesty, integrity and effective communication. As a buyer, Linda at After Sales, kept me fully informed throughout the process. I wish I had used them to sell my house!...
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Aug 11,2016
Minithumbup
Richard Costello
Sue Costello
By: 'Pat Jowett'
Aug 11,2016
1 people found
this helpful
Second to none. The team made the whole process so easy and they got in with the job in hand to my pace. Thank you....
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Comment on agent fees
The fees were what I expected
Was this helpful? Yes
Jun 21,2016
Minithumbup
Sue Costello
Angela Fenn
By: 'Mr & Mrs Evans'
Jun 21,2016
1 people found
this helpful
I couldn't have asked for more when I sold my property and bought my new property through Shotland Horne. Each member of staff Sue, Angela, Richard and Lauren were amazing and so patient with all my questions. They all had great knowledge of the area and helped us find the house of our dreams. Thank you to each one of you!...
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Comment on agent fees
Great value for money
Was this helpful? Yes
Jun 03,2016
Minithumbup
Sue Costello
By: 'Joe'
Jun 03,2016
2 people found
this helpful
I have previously sold property and assumed I knew how agencies work..We were selling and had selected another agency to sell our property but at last minute we decided to get second valuation from Shortland.The price value from Shortland was lower than first agency, after first conversation were impressed by Sue,s honesty and later the sense of she was working for us we decided to go with Shortland , from the initial processes .ie explanation of my issues to recommending lawyers (my request) ,...
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Comment on agent fees
Better than alternative
Was this helpful? Yes
Jun 03,2016
Minithumbup
Richard Costello
Angela Fenn
By: 'Suzi and Liam'
Jun 03,2016
1 people found
this helpful
We recently brought our first home through shortland Horne, Richard and Angela were so helpful and honest with us the whole process. Being our first time buying it was a really stressful time, but the staff at Shortland Horne were really good and helped make things a lot less stressful. They were always very accommodating when we wanted to view the house and with us working all day they went out of their way to get us viewings to suit us and put our mind at ease the day before completion. I w...
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Comment on agent fees
non applicable
Was this helpful? Yes
May 17,2016
Minithumbup
Angela Fenn
Sue Costello
By: 'quality'
May 17,2016
1 people found
this helpful
Shortland Horne was a perfect agency to use to sell my property. They were quick and efficient. They offered lots of advice and provided support throughout the whole process. I would recommend them and use them again....
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Comment on agent fees
Good fee based on the market and what encouraged me to use Shortland Horne
Was this helpful? Yes
Apr 24,2016
Minithumbup
Richard Costello
By: 'Tracey'
Apr 24,2016
1 people found
this helpful
I was happy overall with the estate agents. I think the house I purchased was slightly over-priced and I paid a little over the odds. The only other negative comment is it took them too long to remove the SOLD sign from the wall of the house. On the positive side, the people I spoke to were helpful and cheerful, always available to let us in to view the property when we wanted to and contact the seller on our behalf when necessary....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 13,2016
Minithumbup
Richard Costello
Angela Fenn
By: 'Binley house purchase'
Apr 13,2016
0 people found
this helpful
We had a good efficient service from Richard and Angela. The house purchase went according to schedule and I found both Richard and Angela very professional and a pleasure to deal with. We love our new home....
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Apr 13,2016
Minithumbup
Richard Costello
Angela Fenn
By: 'Nisha Dhillon'
Apr 13,2016
1 people found
this helpful
I had a very good experience. Both the above staff members kept me informed on the progress of the sale and everything went through smoothly. Thank you very much....
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Comment on agent fees
N/a
Was this helpful? Yes
Apr 13,2016
Minithumbup
Richard Costello
By: 'Mr Khan'
Apr 13,2016
0 people found
this helpful
We were looking for a house close to 4 years. Came across one which was the perfect family home. I met Richard Costelloe who showed me around. He gave me lots of positive energy when I viewed the house. I thought Richard was excellent in getting the house with both the seller and buyer agreeing amicably in the price of the house. Thanks to all at shortland Horne who helped in securing our new home promptly....
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Comment on agent fees
N/A
Was this helpful? Yes
Areas covered
  • CV1
  • East side of Coventry
  • CV2
  • CV3
  • CV4
  • CV5
  • CV6
  • CV7
  • CV8
  • CV9
  • CV10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £10,800
  • Max: £197,000

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Review statistics

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0 0 0 0 23 0 16 0 0 0
Sue Costello Sue Costello
Branch Manager
14 reviews

About Sue Sue has worked most of her career in sales and has been an Estate Agent for the past seven years. Starting with a large corporate company and then moving to Shortland Horne in 2013. Sue started as a N View full profile
Richard Costello Richard Costello
Sales Negotiator
24 reviews

About Richard Rich is the newest member of our team although has been involved in sales since 2005. Rich has a flair for innovative ideas & introduces fresh marketing ideas for our branch. Rich focuses intensely on View full profile
Angela Fenn Angela Fenn
19 reviews

About Angela Angela has worked within Estate Agency for several years. She has been part of the New Homes team and is now Sales Progressor at our Walsgrave Road Branch and is in daily contact with our Vendors and View full profile
Lauren Charley Lauren Charley
4 reviews

About Lauren Lauren started with Shortland Horne as an apprentice in 2012 and passed her Level 3 NVQ in business studies. As Branch Administrator and in training to become a negotiator, Lauren is a valuable part o View full profile

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Last updated at 12:02 PM 02/11/2016 by Lauren Charley

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Last updated at 12:02 PM 02/11/2016 by Lauren Charley

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