• Sue Costello
    Sue Costello
  • Richard Costello
    Richard Costello
  • Angela Fenn
    Angela Fenn
  • Lauren Charley
    Lauren Charley
In brief, we are NOT your average estate agent. You'll feel the difference the moment you walk into our offices, speak with us on the phone, or meet us in person. Our team are friendly, knowledgeable, and extremely hard-working. We combine the best in good old-fashioned customer service with the newest and brightest in technology and web-based marketing. We offer free residential valuations, valuations for probate purposes, valuations for matrimonial purposes and free rental valuations.
Shortland Horne Estate Agents

306 Walsgrave Road Coventry
West Midlands
CV2 4BL

02476 442288

Nov 09,2016
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Nov 09,2016
Featured Review
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Great friendly service. Always kept informed and sale went through smoothly. Would definitely sell through them again, had dealings with other estate agents and these were by far the best...
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Nov 09,2016
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Nov 09,2016
Featured Review
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I would highly recommend shortland Horne as a first time buyer. Fantastic communication, helpful and very smooth process. Thankyou all so much will definitely be using you in the future :-)...
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Comment on agent fees
Reasonabke
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Oct 19,2016
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Oct 19,2016
Featured Review
1 people found
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Everyone who has been involved in the sale of the property at Shortland Horne has been excellent . From Sue coming out to the initial evaluation, to the veiwings and continued updates through the sale up to completion....
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Comment on agent fees
Fees are in line with most others, but they work hard to get the right people in the door to view to push through quick sale. They have recently also sold a further property for us, they are that good.
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Sep 15,2016
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Sep 15,2016
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1 people found
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We bought our house through Shortland Horne and had a very positive experience. The staff were polite, helpful and always available to answer any questions that we had (and there were a few as we were first-time buyers and new to the whole purchasing process). I would absolutely recommend Shortland Horne to friends, family and anyone who is thinking of buying a new home....
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Aug 22,2016
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Aug 22,2016
Featured Review
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Personally I feel it difficult to describe in a review just how fabulous the whole Shortland Horne experience has been. Nothing has been too much trouble and when they say it'll be done, it's done!! A massive big-up to Angela who throughout the whole process left me no need to ask questions, they were already answered. An absolute 'legend' and incredibly helpful young lady. Huge thanks to the whole Walsgrave branch team, highly recommendable... awesome...
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Comment on agent fees
Within reason, if this agent were more expensive than another, I'd rather pay the extra in the knowledge of being dealt with so well.
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Aug 12,2016
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Aug 12,2016
1 people found
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I would highly recommend this estate agents for their honesty, integrity and effective communication. As a buyer, Linda at After Sales, kept me fully informed throughout the process. I wish I had used them to sell my house!...
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Aug 11,2016
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Aug 11,2016
1 people found
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Second to none. The team made the whole process so easy and they got in with the job in hand to my pace. Thank you....
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Comment on agent fees
The fees were what I expected
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Jun 21,2016
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Jun 21,2016
1 people found
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I couldn't have asked for more when I sold my property and bought my new property through Shotland Horne. Each member of staff Sue, Angela, Richard and Lauren were amazing and so patient with all my questions. They all had great knowledge of the area and helped us find the house of our dreams. Thank you to each one of you!...
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Comment on agent fees
Great value for money
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Jun 03,2016
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Jun 03,2016
1 people found
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I have previously sold property and assumed I knew how agencies work..We were selling and had selected another agency to sell our property but at last minute we decided to get second valuation from Shortland.The price value from Shortland was lower than first agency, after first conversation were impressed by Sue,s honesty and later the sense of she was working for us we decided to go with Shortland , from the initial processes .ie explanation of my issues to recommending lawyers (my request) ,...
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Comment on agent fees
Better than alternative
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Jun 03,2016
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Jun 03,2016
1 people found
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We recently brought our first home through shortland Horne, Richard and Angela were so helpful and honest with us the whole process. Being our first time buying it was a really stressful time, but the staff at Shortland Horne were really good and helped make things a lot less stressful. They were always very accommodating when we wanted to view the house and with us working all day they went out of their way to get us viewings to suit us and put our mind at ease the day before completion. I w...
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non applicable
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May 17,2016
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May 17,2016
1 people found
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Shortland Horne was a perfect agency to use to sell my property. They were quick and efficient. They offered lots of advice and provided support throughout the whole process. I would recommend them and use them again....
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Comment on agent fees
Good fee based on the market and what encouraged me to use Shortland Horne
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Apr 24,2016
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Apr 24,2016
1 people found
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I was happy overall with the estate agents. I think the house I purchased was slightly over-priced and I paid a little over the odds. The only other negative comment is it took them too long to remove the SOLD sign from the wall of the house. On the positive side, the people I spoke to were helpful and cheerful, always available to let us in to view the property when we wanted to and contact the seller on our behalf when necessary....
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N/A
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Apr 13,2016
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Apr 13,2016
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We had a good efficient service from Richard and Angela. The house purchase went according to schedule and I found both Richard and Angela very professional and a pleasure to deal with. We love our new home....
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Apr 13,2016
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Apr 13,2016
1 people found
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I had a very good experience. Both the above staff members kept me informed on the progress of the sale and everything went through smoothly. Thank you very much....
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N/a
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Apr 13,2016
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Apr 13,2016
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We were looking for a house close to 4 years. Came across one which was the perfect family home. I met Richard Costelloe who showed me around. He gave me lots of positive energy when I viewed the house. I thought Richard was excellent in getting the house with both the seller and buyer agreeing amicably in the price of the house. Thanks to all at shortland Horne who helped in securing our new home promptly....
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N/A
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Mar 30,2016
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Mar 30,2016
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Both Angela and Kyle helpful right from the start, kept me updated at all times and made my purchase a smooth and easy transaction. This is the second time I have used Shortland Horne and been impressed on their professionalism and helpfulness. Thank you for all your help....
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Comment on agent fees
No fees paid for Purchase. Rental fees are good.
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Mar 17,2016
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Mar 17,2016
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Shortland Horne and in particular the two above staff members provided excellent customer service from beginning to end. They were easily contactable and always responded to questions and queries in a timely fashion. They were flexible in respect of viewings and presented as genuinely happy and enthusiastic about me purchasing a property which added to my excitement. Despite the difficulties for me purchasing the property, having a supportive estate agency made all the difference and to top it ...
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Comment on agent fees
Good
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Jan 29,2016
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Jan 29,2016
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I found Richard to be very helpful during the process of purchasing our house. We needed to view a couple of times and he was very flexible in accomodating us. I found the service that Shortland Horne provided to be efficient....
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NA
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Jan 20,2016
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Jan 20,2016
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Being first time buyers we were unsure of the steps of buying a house. From start to finish we were given honest and useful information from Richard and never made to feel silly for asking so many questions. We decided at first sight that this was the house for us and wanted to make an offer. Richard was able to negotiate with the seller to get us the best deal and made the whole process simple and easy. I would recommend the walsgrave branch to anyone as all the staff were welcoming and frien...
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By: Sue
Jan 20, 2016
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So happy you are enjoying your new home. We wish you all the best for the future.....
Jan 15,2016
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Jan 15,2016
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When my partner and myself first came to view the house we were interested in purchasing, we were greeted by Richard who was well presented and very friendly. Richard had all the answers to the questions we asked and luckily for us we fell in love with the property at first visit. Richard acknowledged this and vowed to help us as much as possible. Before we knew our financial position we asked Richard if we could view the property a few more times on short notice and it never seemed to be a pro...
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Comment on agent fees
In my opinion the fees charged were good and were as expected.
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By: Sue
Jan 20, 2016
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Congratulations on the purchase of your new home. Thank you for choosing to purchase through Shortland Horne.....
Jan 15,2016
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Jan 15,2016
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When I decided to sell my house the decision of who to use was made easy for me as the vast majority of properties in my area were up for sale with Shortland Horne and you could see with how quick the For Sale boards changed to Sold they were certainly top of the game in handling and completing property sales. Upon meeting Sue Costello from Shortland Horne who explained the fees and contract details i could tell with her knowledge of pricing, my area, and the market in general left me in no...
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Comment on agent fees
Very good for the service you receive
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By: sue
Jan 20, 2016
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Thanks so much Paul, hopefully we can work together again in the future....
Jan 08,2016
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Jan 08,2016
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This was my first experience in selling a house and having been messed around by a different company, Kyle, Angela and Richard at Shortland Horne not only managed to restore my faith in Estate Agents, but they went above and beyond to help with any problems that I had. Kyle was fantastic at explaining the whole sales process for me and presented the house beautifully. Richard not only arranged & accompanied all viewings, but also knew everything there was to know about the surrounding area t...
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Comment on agent fees
At first I thought the fees were a little steep and I will admit to trying (& failing) to negotiate, but they are worth every penny! Other agents may charge less but in my case that was only a reflection on their poor performance and service.
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By: Sue
Jan 13, 2016
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Thank you Amber, we all hope you are happy in your new home.....
Dec 15,2015
Minithumbup
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Dec 15,2015
0 people found
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I would definitely recommend shortland Horne Walsgrave branch as all members of staff I have dealt with have been extremely helpful from the 1st visit from when kyle came to value the property , to Richard doing the viewings and the Angela once the property had been sold. They all kept me up to date on each stage of the sale , they sold the property within 11 days and from start to finish was 12 weeks . I really couldn't recommend them enough . Well done to all I dealt with you are a credit to ...
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Comment on agent fees
We were very happy with the fees . They told us what it would be at the very begining so we knew exactly what the fee would be .
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By: Walsgrave
Dec 16, 2015
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It was a pleasure selling your house and we wish you all the best in your new home.....
Nov 30,2015
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Nov 30,2015
1 people found
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I recently returned to the UK from Australia to arrange the sale of a property in Coventry. I met with a number of agents at the property. Kyle Brooker from Shortland Horne Walsgrave was easily the most professional agent I encountered, and had a very clear idea on how to market the property to achieve the best result in the shortest amount of time. I then returned to Australia, at which point many agents adopt the 'out of sight, out of mind' method. Not so Shortland Horne. Angela Fenn's regul...
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By: Sue Costello
Dec 16, 2015
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Thank you Richard. It was a pleasure to work with you.....
Areas covered
  • CV1
  • East side of Coventry
  • CV2
  • CV3
  • CV4
  • CV5
  • CV6
  • CV7
  • CV8
  • CV9
  • CV10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £10,800
  • Max: £190,000

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Review statistics

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0 0 0 0 11 0 13 0 0 0
Sue Costello Sue Costello
Branch Manager
5 reviews

About Sue Sue has worked most of her career in sales and has been an Estate Agent for the past seven years. Starting with a large corporate company and then moving to Shortland Horne in 2013. Sue started as a N View full profile
Richard Costello Richard Costello
Sales Negotiator
15 reviews

About Richard Rich is the newest member of our team although has been involved in sales since 2005. Rich has a flair for innovative ideas & introduces fresh marketing ideas for our branch. Rich focuses intensely on View full profile
Angela Fenn Angela Fenn
14 reviews

About Angela Angela has worked within Estate Agency for several years. She has been part of the New Homes team and is now Sales Progressor at our Walsgrave Road Branch and is in daily contact with our Vendors and View full profile
Lauren Charley Lauren Charley
2 reviews

About Lauren Lauren started with Shortland Horne as an apprentice in 2012 and passed her Level 3 NVQ in business studies. As Branch Administrator and in training to become a negotiator, Lauren is a valuable part o View full profile

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Last updated at 12:02 PM 02/11/2016 by Lauren Charley

Complaints Procedure

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Last updated at 12:02 PM 02/11/2016 by Lauren Charley

Awards won by Shortland Horne Estate Agents, Coventry CV2 4BL

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