East, Coventry, CV2
4.9/5, 98 reviews
97% recommended
98% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

Property Features

In brief, we are NOT your average estate agent. You'll feel the difference the moment you walk into our offices, speak with us on the phone, or meet us in person. Our team are friendly, knowledgeable, and extremely hard-working. We combine the best in good old-fashioned customer service with the ... show more In brief, we are NOT your average estate agent. You'll feel the difference the moment you walk into our offices, speak with us on the phone, or meet us in person. Our team are friendly, knowledgeable, and extremely hard-working. We combine the best in good old-fashioned customer service with the newest and brightest in technology and web-based marketing. We offer free residential valuations, valuations for probate purposes, valuations for matrimonial purposes and free rental valuations.
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Latest Reviews

View all Reviews 98
7th Jan 2022
reviewed by 'I. Lupan'
“With Shortland Horne at walsgrave road branch we had very good experience, we were regulary updated on the purchase and ......”
26th Dec 2021
reviewed by 'Emma Louise Harriman-Smith'
“I had a very stressful time with my sale due to my buyers' solicitors but Shortland Horne, specifically Sue Costello, ......”
30th Nov 2021
reviewed by 'Mr Singh'
“Called the Walsgrave office twice to book a valuation no reply, called the city centre office to arrange a viewing ......”
5th Oct 2021
reviewed by 'Ben'
“Richard did a fantastic job in presenting and selling my house.Sue did an equally fantastic job in progressing the ......”
20th Sep 2021
reviewed by 'Laura Shepherd'
“We can not rate Shortland Horne enough for all the efforts and all they have done for us - Fantastic ......”
17th Sep 2021
reviewed by 'Comrie'
“Sue and the team were great to deal with from the valuation right through the process to the completion of ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Shortland Horne Estate Agents
306 Walsgrave Road
Coventry
West Midlands
CV2 4BL
02476 442288

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 95% £95,000 £520,000
Lettings 100% 99% £725 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 62 0 30 2 1 1
Areas covered
  • CV1
  • East side of Coventry
  • CV2
  • CV3
  • CV4
  • CV5
  • CV6
  • CV7
  • CV8
  • CV9
  • CV10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
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East, CV2
Leamington Spa, CV32
Warwick Row Coventry, CV1

“Wonderful Service on sale...”

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Jan 28,2021
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By: 'Mrs'
Jan 28,2021
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Wonderful service from the staff. Sue especially was very helpful in getting my sale to an end due to my solcitors dragging their heels. Sue supported me when things where not going to plan. Would highly recommend Shortland Horne Walsgrave to friends....
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“Brilliant Service...”

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Jan 28,2021
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By: 'Josten'
Jan 28,2021
0 people found
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Sue and the team at Shortland Horne were brilliant helping us during the sale of my mother in law’s property. They were always on hand to answers any questions and to support us through a very stressful time. We would have no hesitation in ...
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“Excellent Service from Staff...”

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Jan 28,2021
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By: 'Mr.Khot'
Jan 28,2021
0 people found
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Sue and Richard were very kind and helpful through out the process, always answered all my queries promptly. Many thanks for all your support and help in our property purchase....
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“I recently purchased my first home through Sh......”

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Jan 18,2021
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By: 'Manisha'
Jan 18,2021
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I recently purchased my first home through Shortland Horne. From the viewing, the follow ups and to the day of completion, my experience with the team has been great. The property I bought was listed by 2 agents, and given the great experience my parents had ...
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“Professional and diligent....”

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Jan 17,2021
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By: 'Gareth'
Jan 17,2021
0 people found
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Shortland Horne, and specificall Sue and Richard, were working with us to complete the purchase of a house on their books, due to many factors this was not always as straight forward as it could have been (what with 2020, pandemic etc) but always Sue and ...
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“Fantastic service throughout for sale of pare......”

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Jan 15,2021
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By: 'John'
Jan 15,2021
0 people found
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Fantastic service throughout for sale of parents home and purchase of new property. Process was well managed and communication through the whole process was excellent....
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“What you’d want from an Estate Agent......”

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Jan 14,2021
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By: 'L H Bradley'
Jan 14,2021
0 people found
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Sue and Rich were great: they got us a very quick offer. They were patient and professional. Would definitely call on them again, and recommend to others....
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“We recently purchased a property through Shor......”

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Jan 14,2021
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By: 'Richard'
Jan 14,2021
0 people found
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We recently purchased a property through Shortland Horne. Sue was fantastic through the whole process going above and beyond what was required. We lost our buyers at various stages and each time rather than automatically re-list the property she thought for us as buyers. I ...
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“We have used the Walsgrave Road branch 3 time......”

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Jan 14,2021
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By: 'Susan'
Jan 14,2021
0 people found
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We have used the Walsgrave Road branch 3 times now in the past four years and have always found them very efficient and professional. We sold our last property in 2020 in the middle of the pandemic when severe restrictions concerning viewing and meeting people were in ...
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“Thank you Sue & Shortland Horne...”

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Jan 13,2021
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By: 'Richard'
Jan 13,2021
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I bought a home from Shortland Horne just before Christmas. Obviously with the Covid pandemic and the joys of Christmas it wasn't the easiest of times for all involved parties, however, Shortland Horne were fantastic and managed to meet (surpass) all expectations. Sue Costello was ...
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“Excellent, friendly and efficient service....”

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Jan 13,2021
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By: 'Gren'
Jan 13,2021
0 people found
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Excellent, friendly and efficient service from start to finish over a difficult time with lockdown. Good valuation and a steady flow of viewings leading to a sale at the full asking price. Good support from Sue, keeping us informed and helping us through....
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“Highly recommended...”

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Nov 12,2020
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By: 'D'
Nov 12,2020
2 people found
this helpful
The reason we choose Shortland Horne was because of Sue Costello. Sue was personable & empathetic to our needs and gave an honest and realistic opinion of the current market. Sue is experienced, knowledgeable and lead her lead with much efficiency. Thank you....
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“Both Sue & Richard really are an asset to Sho......”

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Oct 27,2020
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By: 'Sophie'
Oct 27,2020
0 people found
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Both Sue & Richard really are an asset to Shotland Horne. Right from the outset they both provided a wealth of knowledge and a strong commercial acumen, guiding me through the process and taking the stress out of the process where possible. They were thorough in ...
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“Highly recommend...”

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Oct 13,2020
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By: 'Kyle'
Oct 13,2020
0 people found
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Richard & Sue were brilliant when it came to selling our property. Firstly advert really stood out compared to other properties being advertised by other agents in the local area to ours all thanks to Richard taking the time and effort when it came to making ...
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“Great service in difficult times. They dealt ......”

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Oct 12,2020
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By: 'rick'
Oct 12,2020
0 people found
this helpful
Great service in difficult times. They dealt on my behalf with difficult buyers and after a number of false starts finally got the property sold. Highly recomended for there diligence and professionalism. Thanks Guys...
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“Lockdown sale...”

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Oct 12,2020
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By: 'Sonia'
Oct 12,2020
0 people found
this helpful
I thought selling our house during lockdown would be difficult but Sue & Richard from Walsgrave Road were just awesome. They reassured us that all safety measures were in place and kept us up to date with viewings etc. We sold in record time and everything ...
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“These are by far the best estate agents that ......”

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Mar 09,2020
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By: 'Tom'
Mar 09,2020
0 people found
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These are by far the best estate agents that I have worked with having had to deal with 3 different estate agents since 2014 for various sales. I was very pleased with the information and updates I received and the service that I received. I know it ...
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“I can't thank Shortland Horne enough. Richard......”

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Mar 09,2020
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By: 'Elaine'
Mar 09,2020
0 people found
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I can't thank Shortland Horne enough. Richard and Sue were brilliant from start to finish. Not forgetting Nicky and Jon at the Walsgrave office to. Exceptional service!...
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“5 stars...”

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Mar 04,2020
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By: 'Yvonne'
Mar 04,2020
0 people found
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Very impressed with Dan, Adam & Michelle. Extremely professional and friendly service. I will definitely be using these guys again...
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“Danny and Adam marketed my property in a prof......”

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Nov 21,2019
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By: 'ALAN'
Nov 21,2019
0 people found
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Danny and Adam marketed my property in a professional and proactive manner. Communication during the pre-letting stage was very good with very minimal follow up required from my side. I would have scored this service an excellent if the transition from sales to letting team ...
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“Excellent Customer Service...”

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Mar 24,2019
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By: 'Rachel'
Mar 24,2019
0 people found
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I needed to sell my property under difficult circumstances. Andrew, stayed with us from start to finish, he was extremely professional and dedicated. He went above and beyond to help us sell. If it wasn't for his experience and knowledge I think I would have ...
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Comment on agent fees
Fees are very competitive and low in comparison to other agents.
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“I saw the property, arranged a viewing for the next ......”

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Feb 03,2018
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By: 'CovGirl'
Feb 03,2018
1 people found
this helpful
I saw the property, arranged a viewing for the next working day and offer made and accepted the next day. Very efficient and smooth process (helped that my property was sold and in final stages of completion). No complaints....
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NA
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“Thank you for all the help and support given under ......”

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Jan 22,2018
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By: 'Victoria'
Jan 22,2018
1 people found
this helpful
Thank you for all the help and support given under the circumstances. I have already recommended your company to other neighbours and friends who are looking to move. If I was still in the area I would use again to sell and buy....
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“All of the staff at Shortland Horne Estate Agents, Walsgrave ......”

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Jan 18,2018
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By: 'Jo'
Jan 18,2018
0 people found
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All of the staff at Shortland Horne Estate Agents, Walsgrave branch, have been very helpful and friendly throughout our moving process. We would definitely recommend them....
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N/A
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“From start to completion, an absolute dream team. Excellent communication, ......”

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Jan 18,2018
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By: 'Sandra'
Jan 18,2018
0 people found
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From start to completion, an absolute dream team. Excellent communication, professional, and understanding. Try the rest, but these guys are the best! Highly recommended....
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Comment on agent fees
Not the cheapest quotation, but you get what you pay for, and they were worth every penny.
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“Excellent service from Sue and Richard. Great communication and negotiations ......”

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Jan 17,2018
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By: 'Sophie'
Jan 17,2018
1 people found
this helpful
Excellent service from Sue and Richard. Great communication and negotiations in connection with the sale of my property - highly recommended....
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Comment on agent fees
Good
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“Answered all my questions and resolved the potential issues swiftly ......”

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Jan 17,2018
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By: 'Kev'
Jan 17,2018
0 people found
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Answered all my questions and resolved the potential issues swiftly and with courtesy. Overall my purchase went smoothly. Good knowledge and friendly staff...
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Comment on agent fees
I can't comment as purchasing so no fees
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“Outstanding professional service from the whole team. Shortland Horne Walsgrave ......”

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Jan 16,2018
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By: 'Miss'
Jan 16,2018
0 people found
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Outstanding professional service from the whole team. Shortland Horne Walsgrave recently sold two properties for me. Richard and Sue are experts in their field, having toyed with the idea of using an online only estate agent I'm glad I chose not to. After interviewing other ...
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Comment on agent fees
Very good value for money. The fees were what I expected to pay. I was quoted more by other agents.
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“We recently sold our house with Shortland Horne and could ......”

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Nov 20,2017
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By: 'Naomi'
Nov 20,2017
0 people found
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We recently sold our house with Shortland Horne and could not be more pleased with our choice in Estate Agents. From the moment we met Sue I was confident that we would have a smooth sale from start to finish. She assured us a quick ...
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“Shortland Horne sold my flat very quickly and at a ......”

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Nov 16,2017
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By: 'Jenna'
Nov 16,2017
0 people found
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Shortland Horne sold my flat very quickly and at a good price by holding an Open Day. They went out of their way to obtain updates and move the matter along when required. I would like to mention Sue, Richard and Angela who are all ...
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Tenant Fees

Overall Fees

Holding Deposit (per tenancy)
One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right- to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or
other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 05/06/2019, 12:27 PM by Craig Arnold, Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:02 PM 02/11/2016 by Lauren Charley

Awards won by Shortland Horne Estate Agents, Coventry CV2 4BL



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Shortland Horne Estate Agents

Branch - East, Coventry, CV2

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