East, Coventry, CV2
4.9/5, 98 reviews
97% recommended
98% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
In brief, we are NOT your average estate agent. You'll feel the difference the moment you walk into our offices, speak with us on the phone, or meet us in person. Our team are friendly, knowledgeable, and extremely hard-working. We combine the best in good old-fashioned customer service with the ... show more In brief, we are NOT your average estate agent. You'll feel the difference the moment you walk into our offices, speak with us on the phone, or meet us in person. Our team are friendly, knowledgeable, and extremely hard-working. We combine the best in good old-fashioned customer service with the newest and brightest in technology and web-based marketing. We offer free residential valuations, valuations for probate purposes, valuations for matrimonial purposes and free rental valuations.

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Shortland Horne Estate Agents
306 Walsgrave Road
Coventry
West Midlands
CV2 4BL
02476 442288

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 95% £95,000 £520,000
Lettings 100% 99% £725 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 62 0 30 2 1 1
Areas covered
  • CV1
  • East side of Coventry
  • CV2
  • CV3
  • CV4
  • CV5
  • CV6
  • CV7
  • CV8
  • CV9
  • CV10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales Move With Us
Latest Properties
Images & Videos

“With Shortland Horne at walsgrave road branch......”

Share on :
Jan 07,2022
Minithumbup
Sue
Richard
By: 'I. Lupan'
Jan 07,2022
0 people found
this helpful
With Shortland Horne at walsgrave road branch we had very good experience, we were regulary updated on the purchase and thanks to Sue she helped to get some issues sorted for us...
read full review
Was this helpful? Yes

“Highly recommended...”

Share on :
Dec 26,2021
Minithumbup
Sue
By: 'Emma Louise Harriman-Smith'
Dec 26,2021
0 people found
this helpful
I had a very stressful time with my sale due to my buyers' solicitors but Shortland Horne, specifically Sue Costello, did a wonderful job. Sue continously chased all parties and kept me informed, even when she was on annual leave. I would highly recommend this ...
read full review
Was this helpful? Yes

“Poor service...”

Share on :
Nov 30,2021
Minithumbdown
By: 'Mr Singh'
Nov 30,2021
0 people found
this helpful
Called the Walsgrave office twice to book a valuation no reply, called the city centre office to arrange a viewing and the individual sounded like he has never spoken to a customer before....
read full review
Was this helpful? Yes
By: Mr S Singh
Dec 02, 2021
View all comments (2)
I spoke twice to your team and asked for your fees they advised fees could only be given by the evaluators, I left my name and contact details twice yet no response. ...

“They made it look easy!...”

Share on :
Oct 05,2021
Minithumbup
Richard
Sue
By: 'Ben'
Oct 05,2021
0 people found
this helpful
Richard did a fantastic job in presenting and selling my house. Sue did an equally fantastic job in progressing the sale through to completion. Many thanks to Sue and the team....
read full review
Was this helpful? Yes

“We can not rate Shortland Horne enough for al......”

Share on :
Sep 20,2021
Minithumbup
Sue
Richard
By: 'Laura Shepherd'
Sep 20,2021
0 people found
this helpful
We can not rate Shortland Horne enough for all the efforts and all they have done for us - Fantastic service from all the team! We would highly recommend them to anyone looking to sell or buy a property, they stayed in touch with us ...
read full review
Was this helpful? Yes

“Sue and the team were great to deal with from......”

Share on :
Sep 17,2021
Minithumbup
Sue
By: 'Comrie'
Sep 17,2021
0 people found
this helpful
Sue and the team were great to deal with from the valuation right through the process to the completion of the sale. Within a matter of days they had arranged 8 viewings on the property which led to a successful sale. They were always on hand ...
read full review
Was this helpful? Yes

“Sue and the team were great to deal with from......”

Share on :
Sep 17,2021
Minithumbup
Sue
By: 'Mr.S'
Sep 17,2021
0 people found
this helpful
Sue and the team were great to deal with from the valuation right through the process to the completion of the sale. Within a matter of days they had arranged 8 viewings on the property which led to a successful sale. They were always on hand ...
read full review
Was this helpful? Yes

“Excellent communication in a timely manner. ......”

Share on :
Aug 30,2021
Minithumbup
Sue
Richard
By: 'Andrew'
Aug 30,2021
0 people found
this helpful
Excellent communication in a timely manner. Professional, dedicated team. Adapted well to the challenges of selling a home during lockdown. Happy to recommend Shortland Horne, Walsgrave Branch....
read full review
Was this helpful? Yes

“Simply the best Estate Agents you could use...”

Share on :
Jul 29,2021
Minithumbup
Sue
Richard
By: 'Stuart'
Jul 29,2021
0 people found
this helpful
There are not enough superlatives in the dictionary to accurately describe Shortland Horne, from start to finish they went above and beyond the call of duty. Without Shortland Horne especially Sue, our entire chain would still be waiting to move. Forget the rest, use Shortland ...
read full review
Was this helpful? Yes

“Print and easy communication...”

Share on :
Jul 07,2021
Minithumbdown
Sue
By: 'Sean'
Jul 07,2021
0 people found
this helpful
They kept me well informed and were easy to contact when needed, they were very prompt to reply to email and provided a hassle free and professional service (Review as the buyer)...
read full review
Was this helpful? Yes

“Really happy with Shortland Horne when Richard came out he ......”

Share on :
Jul 06,2021
Minithumbup
Richard
Sue
By: 'Leanne'
Jul 06,2021
0 people found
this helpful
Really happy with Shortland Horne when Richard came out he was so professional and lovely I had no doubt I wanted to go with them. They were accurate on property valuation, supplied professional photography and very quickly found us a buyer. Thank you Richard and ...
read full review
Was this helpful? Yes

“Great company with helpful, hardworking and friendly team members....”

Share on :
Jun 30,2021
Minithumbup
Sue
Richard
By: 'Heidi'
Jun 30,2021
0 people found
this helpful
Sue and Richard were a pleasure to communicate with during the process of buying our first home. They were both really helpful, friendly and always had a fast response time to any queries we had. We would highly recommend and hope to use their services ...
read full review
Was this helpful? Yes

“Shortland Horne are a great team who sold my ......”

Share on :
Jun 29,2021
Minithumbup
Sue
Richard
By: 'Naomi'
Jun 29,2021
0 people found
this helpful
Shortland Horne are a great team who sold my house in a matter of days after it being on the market with another estate agents for 5 months without a sale! On top of that, I received 3 offers 5k over the asking price!! Incredible! The service ...
read full review
Was this helpful? Yes

“Sue and the team were great.Highly recommend......”

Share on :
Jun 29,2021
Minithumbup
Sue
Richard
By: 'Paul Jason Young'
Jun 29,2021
0 people found
this helpful
Sue and the team were great. Highly recommended, happy to use when i sell my house, well hopefully wont be moving as its very stressful. Great company great staff. Well done...
read full review
Was this helpful? Yes

“Extremely helpful and quick with responses. S......”

Share on :
Jun 28,2021
Minithumbup
Sue
Richard
By: 'Jordan Ashby'
Jun 28,2021
0 people found
this helpful
Extremely helpful and quick with responses. Sue & Richard Costello both helped massively with my move. Will be using their services again in the future!...
read full review
Was this helpful? Yes

“Sue was of great help, she was very responsiv......”

Share on :
Jun 28,2021
Minithumbdown
Sue
By: 'Cristi'
Jun 28,2021
0 people found
this helpful
Sue was of great help, she was very responsive during the negotiations and we had the offer accepted in less than 48h....
read full review
Was this helpful? Yes

“A fantastic service...”

Share on :
Jun 28,2021
Minithumbup
Sue
By: 'Clare'
Jun 28,2021
0 people found
this helpful
Sue and her team were attentive, easily contactable and quick to act throughout an incredibly simple house purchase. She was reassuring and patient with us both - even though our questions were probably very tedious!...
read full review
Was this helpful? Yes

“Great customer service from Sue and Richard. ......”

Share on :
Jun 28,2021
Minithumbup
Sue
Richard
By: 'Alan'
Jun 28,2021
0 people found
this helpful
Great customer service from Sue and Richard. Very helpful and professional, always keeping us up to date with any viewings and feedback. Would definitely sell with them again....
read full review
Was this helpful? Yes

“Great service provided by Shortland Horne Wal......”

Share on :
Jun 28,2021
Minithumbup
Sue
By: 'Harriet'
Jun 28,2021
0 people found
this helpful
Great service provided by Shortland Horne Walsgrave branch in recent sale of my home. The house was very well marketed and received much interest and an offer within a week. The whole process was handled very well, with very good and effective communication and feedback ...
read full review
Was this helpful? Yes

“Sue and Richard, and the team at Walsgrave Rd......”

Share on :
Jun 28,2021
Minithumbup
Sue
Richard
By: 'Louisa'
Jun 28,2021
0 people found
this helpful
Sue and Richard, and the team at Walsgrave Rd were absolutely fantastic at selling mums house. Even though I was over 100 miles away they gave me feedback after every viewing, went especially to the house to turn up the heating in the winter months and ...
read full review
Was this helpful? Yes

“Sue was very helpful and accommodating throug......”

Share on :
Apr 06,2021
Minithumbup
Sue
By: 'Sean'
Apr 06,2021
0 people found
this helpful
Sue was very helpful and accommodating throughout the process. As a first time buyer there were several things I was unsure of but Sue was always able to help quickly to keep things moving. Thank you very much...
read full review
Was this helpful? Yes

“Really helpful and understanding. Nothing wa......”

Share on :
Apr 01,2021
Minithumbup
Sue
By: 'Jacqui Mann'
Apr 01,2021
0 people found
this helpful
Really helpful and understanding. Nothing was too much trouble. Always responded quickly to emails and calls. Highly recommend Sue and the team....
read full review
Was this helpful? Yes

“From start to finish they have made the servi......”

Share on :
Mar 30,2021
Minithumbup
Sue
Richard
By: 'Jack'
Mar 30,2021
0 people found
this helpful
From start to finish they have made the service so easy and stress free. From the viewing to the sale. They put in touch with Solicitors and got the completion done fast and hassle free. Thoroughly recommend Sue and the team. Thanks Jack...
read full review
Was this helpful? Yes

“Fantastic Service...”

Share on :
Mar 05,2021
Minithumbup
Sue
Richard
By: 'Julie'
Mar 05,2021
0 people found
this helpful
Hi my name is Julie .I would like to say a very big thank you to all the staff in the Walsgrave branch of Shortland Horne.After 38 years in my property I decided to sell .Richard was so lovely when he came out to value ...
read full review
Was this helpful? Yes

“Personable, honest and down-to- Earth. Des......”

Share on :
Mar 04,2021
Minithumbup
Sue
Richard
By: 'Ammi'
Mar 04,2021
0 people found
this helpful
Personable, honest and down-to- Earth. Despite running into issues, we were able to rely on the team for their common sense approach to business. They were patient and helped to complete our sale proficiently....
read full review
Was this helpful? Yes

“Absolutely amazing sue and her team went abo......”

Share on :
Mar 02,2021
Minithumbup
Sue
Richard
By: 'Donna'
Mar 02,2021
0 people found
this helpful
Absolutely amazing sue and her team went above and beyond. We honestly can't thank them enough for what they done for us....
read full review
Was this helpful? Yes

“During a difficult period of Covid 19 the tea......”

Share on :
Feb 11,2021
Minithumbup
Sue
By: 'Pete Shipp'
Feb 11,2021
0 people found
this helpful
During a difficult period of Covid 19 the team ensured the property was advertised and sold. Can’t complain about the effort and service Thank you...
read full review
Was this helpful? Yes

“As is customary we had three estate agents va......”

Share on :
Feb 08,2021
Minithumbup
Sue
Richard
By: 'Gerald Perks'
Feb 08,2021
0 people found
this helpful
As is customary we had three estate agents value our property prior to sale. Richard Costello, came to value the property, was very professional and informative. We decided to go with Shortland Horne. They did everything that could be asked of them, including supervising all ...
read full review
Was this helpful? Yes

“When I put my mums house on the market with S......”

Share on :
Feb 08,2021
Minithumbup
Sue
Richard
By: 'Sue'
Feb 08,2021
0 people found
this helpful
When I put my mums house on the market with Shortland Horne , Sue went above and beyond to help me. She was always there to help and answer any questions I had. I would definitely rate Shortland Horne excellent service and very polite staff ......
read full review
Was this helpful? Yes

“Very Professional...”

Share on :
Jan 28,2021
Minithumbup
Richard
Sue
By: 'Kashmir Singh'
Jan 28,2021
0 people found
this helpful
we sold our house through Shortland Horne and we managed to get the price we wanted within a week of the house going on the market, we were very happy with the way it was advertised on the app.we were also very pleased with ...
read full review
Was this helpful? Yes
Staff picture Sue
(68)
Staff picture Richard
(62)

Tenant Fees

Overall Fees

Holding Deposit (per tenancy)
One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right- to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or
other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 05/06/2019, 12:27 PM by Craig Arnold, Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:02 PM 02/11/2016 by Lauren Charley

Awards won by Shortland Horne Estate Agents, Coventry CV2 4BL


As Seen On

Get in touch with

Shortland Horne Estate Agents

Branch - East, Coventry, CV2