Kidderminster, DY10
3.2/5, 13 reviews
54% recommended
33% sales valuation accuracy
0% sales fee satisfaction
67% lettings valuation accuracy
75% lettings fee satisfaction
No company information

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Shipways
4 Carlton House Marlborough Street
Kidderminster
Worcestershire
DY10 1AY
01562 829900

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 0% £0 £0
Lettings 67% 75% £450 £695
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 2 1 0 0 0 0 1 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS
Latest Properties

No Properties

“Lauren C was excellent in her dealings with m......”

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Oct 29,2020
Minithumbup
By: 'Liam'
Oct 29,2020
0 people found
this helpful
Lauren C was excellent in her dealings with me. Professional, courteous and extremely helpful. Definitely knowledgeable and made the process a lot easier....
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“Incredibly helpful and quick service from Lau......”

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Sep 29,2020
Minithumbup
By: 'Kyran'
Sep 29,2020
0 people found
this helpful
Incredibly helpful and quick service from Lauren Collins. She was friendly, effiecient and provided all the informaiton I needed very prompted. Amazing service!...
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“Utterly disgusted with Shipways Kidderminster......”

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Jul 07,2020
Minithumbdown
By: 'Miss'
Jul 07,2020
0 people found
this helpful
Utterly disgusted with Shipways Kidderminster, who following a valuation of my elderly mother's home and the young lady who came round to visit said 'don't worry we will soon sell this'. For over a year only sent less than a handful of potential buyers round, ...
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By: Tina Wall
Aug 28, 2020
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Hi Rob, if you had read my summary, you would see that I was writing on behalf my elderly mother, which is why you will not be able to match my name to a property, Shipways had indeed charged my mother an initial fee of which she was left very disappointed by the service or lack of provided to her, despite your colleagues comment on visiting her that 'we will soon sell your property'. My mother has lost all faith in Shipways Estate Agents and have decided to take her business to one of your com ...

“My tenancy was due during the current pandemi......”

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Jun 08,2020
Minithumbup
By: 'Cassie'
Jun 08,2020
0 people found
this helpful
My tenancy was due during the current pandemic & all of the correspondence has been dealt with Lauren. It's been a pleasure speaking with her; she has been very professional & polite throughout the transaction of completing the agreement - especially with everyone remotely working....
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“Shipways - Kidderminster...”

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Sep 09,2018
Minithumbdown
By: 'Dave'
Sep 09,2018
0 people found
this helpful
Thoroughly dissatisfied with their performance from start to finish. My proposed purchase of a flat collapsed after my conveyancing solicitors told me they were still waiting for a full copy of the lease from the seller's solicitors (three months after a price was agreed). I ...
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Comment on agent fees
Fortunately, they didn't receive a penny from me.
Was this helpful? Yes

“Poor agents...”

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Apr 22,2018
Minithumbdown
By: 'Val'
Apr 22,2018
1 people found
this helpful
Severe lack of communication with tenants when it comes to complaints about the house. Living in a house full of black mould in near enough every room. Complained to them around 4-5 times now, I had to chase them for an answer and in the ...
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Comment on agent fees
Tiny little expenses pop out here and there and they were never fully explained to me from the start. They don't want to spend money or even ask the landlords to get issues sorted.
Was this helpful? Yes
By: Rob Moore
Apr 23, 2018
View all comments (1)
Dear Val, I am so sorry to have read your review. We pride ourselves on our high customer service so I am hugely embarrassed about what I have just read out your experience, I only wish you asked to speak to me (the manager) so I could've sorted this for you. Can you please contact me directly to let me know which property you live in as I do not expect you to have to live in a property with mould and I will sort this out for you. I look forward to hearing from you and sorting this out for you. ...

“letting...”

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Apr 07,2018
Minithumbdown
By: 'Stanislav'
Apr 07,2018
0 people found
this helpful
Due to our experience, we have lost money with Shipways. We were promised a guarantee that our application was correct and in receiving the house. At the last moment the landlord disagreed and declined our application. They did not explain what to do to meet ...
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Comment on agent fees
Bad
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“Jade has recently taken over from several other coordinators that ......”

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Nov 30,2017
Minithumbup
By: 'Carol'
Nov 30,2017
1 people found
this helpful
Jade has recently taken over from several other coordinators that we have had since Amy left. To say that she was, 'thrown' into the deep-end was an understatement. Jade had to do a lot of 'homework' to get up to speed with not only my ...
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Comment on agent fees
Good
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“I would not recommend this agent. I was initially unsure ......”

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Jun 25,2017
Minithumbdown
By: 'Rachel'
Jun 25,2017
1 people found
this helpful
I would not recommend this agent. I was initially unsure whether to sell my flat but did put it on the market due to their (as it turned out) over-inflated valuation. There was very little interest at the start. Their fees are very expensive so ...
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Comment on agent fees
Very high
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“both my husband and myself spend a large amount of ......”

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Jul 20,2016
Minithumbup
By: 'ras'
Jul 20,2016
1 people found
this helpful
both my husband and myself spend a large amount of time in france and it was vital that we were able to depend on someone to ensure that the rental property we own in the u.k.was being managed to the highest standard. right ...
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Comment on agent fees
we own another rental property managed by a different letting agency who's costs come in at about the same cost. the difference being that a quarterly inspection takes place with them - compared to that of once a year by shipways - and a lot can happen during such a long period of time! if it was'nt for the fact that robert does such a brilliant job we would be tempted to alter the letting agent.
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“Tom & the team at Kidderminster as well as Amy at ......”

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Jun 15,2016
Minithumbup
By: 'Andrew'
Jun 15,2016
5 people found
this helpful
Tom & the team at Kidderminster as well as Amy at the admin office in Lincolnshire performed efficiently and communicated well throughout the process of finding a tenant, managing the tenant and dealing with the end of tenancy admin....
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Comment on agent fees
Fees seemed competitive - not quite the cheapest but very fair.
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“Back in January 2014, I purchased an apartment in Kidderminster. I ......”

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Mar 16,2016
Minithumbup
By: 'Helpful'
Mar 16,2016
2 people found
this helpful
Back in January 2014, I purchased an apartment in Kidderminster. I wanted to rent this out and I did a lot of calling and visiting around the area, to find an Agent who could help me in this matter. I also did a lot of 'homework' ...
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Comment on agent fees
I have no complaints to make and, found them better than any other that I researched into.
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“I would not touch these estate agents with a barge ......”

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Apr 29,2015
Minithumbdown
By: 'Stan'
Apr 29,2015
2 people found
this helpful
I would not touch these estate agents with a barge pole! Run. Misled from the beginning. Led to believe no sale no fee, which is untrue. Encouraged to use their in house financial adviser and solicitor as this would be a smoother and more effective ...
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Was this helpful? Yes
By: Shipways
Apr 29, 2015
View all comments (1)
Dear Sir/Madam, As discussed, we are really sorry that the sale of your property fell through and we tried our best to get the buyer to reconsider pulling out. We understand how stressful a time this can be, especially as the sale got very close to completing, we even had mortgage offers arranged for both yourself and the buyer. We have a very stringent customer complaints policy and we wish to confirm we had already sent you our complaints policy prior to your post on this website so please tak ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Shipways, Kidderminster DY10 1AY


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