The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 286 Reviews
97% Recommended
98% sales valuation accuracy
100% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98.00% | 95% | £70,000 | £1,600,000 |
| Lettings | 100% | 95% | £382 | £975 |
Shelton and Lines
37 Droitwich Road, Worcester, Worcestershire
WR3 7LG
01905 616330






No Branch Video found...


By : 'Adrian'
Services : Sales( As a Vendor )
Sold price : £305000
Would you recommend ? : Yes
Postcode : WR14
A thoroughly good experience. We had a long and difficult sale/purchase with buyers dropping out, but the team at shelton and lines managed the ups and downs very professionally and stuck with us to the conclusion. They know what they are doing and their experience in dealing with buyers,... Read Full Review
By : Richard Shelton
20 Oct 2020Dear Adrian Ainge Great feedback - thank you! Selling and buying isn't always a straight forward experience, obviously we know this and therefore make sure we do all we can help! Thanks again,...


By : 'Jon'
Services : Sales( As a Vendor )
Sold price : £332500
Would you recommend ? : Yes
Postcode : WR4
Excellent customer service and communication. Sold my house within a week,and via their conveyancing link up completed with eight weeks. A very happy man. This is how Estate Agents should be but seldomly... Read Full Review
By : Richard Shelton
20 Oct 2020Dear Jon Thank you, we really appreciate your comments - we are delighted you are "A very happy man!" Regards...


By : 'Sarah'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WR3
I have just completed on a property that was marketed by Shelton & Lines, Kat and Dawn were both brilliant throughout the whole process....they always returned my calls/emails promptly and provided excellent sales progression and even sorted issues post sale. I would recommend them to... Read Full Review
By : Richard Shelton
5 Aug 2020Dear Sarah Pinches, Thank you for taking the time to write your review, your feedback is very much appreciated! We wish all the best for the future. Kind regards...

By : 'Charlotte'
Services : Sales( As a Vendor )
Sold price : £270000
Would you recommend ? : Yes
Postcode : WR10
Big thanks to Shelton and Lines and especially Dawn who got our house sold on the first viewing and with lockdown brewing! A huge weight lifted! Would buy and sell again using them! Thank you all so... Read Full Review
By : Richard Shelton
20 Oct 2020Dear Charlotte Great news! Thank you for sharing your experience. All the best,...


By : 'Sophie'
Services : Sales( As a Vendor )
Sold price : £190000
Would you recommend ? : Yes
Postcode : WR5
We sold our house through Shelton & Lines and I can’t fault them at all! Dawn and Kat have been amazing throughout this entire (stressful) process. They’re so quick at coming back to you if you have any concerns or questions and are extremely helpful. I will be... Read Full Review
By : Richard Shelton
22 Jul 2020Dear Sophie Recommendation is really important to us, so we thank you for that! Dawn and Kat are pleased you are happy and wish you all the happiness for the future. Kind regards...

By : 'Nigel'
Services : Sales( As a Vendor )
Sold price : £190000
Would you recommend ? : Yes
Postcode : WR3
I found Dawn to be fully approachable and professional during the entire house sale process. I believe i obtained great advice and exceptional service information at every step of the process Dawn is without doubt an exceptional and well respected individual and a credit to her... Read Full Review
By : Richard Shelton
22 Jul 2020Dear Nigel It is great to read such a good review. Dawn is a very conscious member of the team, she is really happy you are pleased. Thank you very much, kind regards...

By : 'Craig'
Services : Sales( As a Vendor )
Sold price : £495000
Would you recommend ? : Yes
Postcode : WR3
Dawn and Shelton / lines team, were a long way in front of the chasing pack to market our property, trustworthy, innovative, and precise. Marketing and getting people through the door was second to none. Dawn was great to manage our sale, we could not fault her passion and enthusiasm for her job, ... Read Full Review
By : Richard Shelton
22 Jul 2020Dear Craig Goddard In front of the chasing pack...! Wow that is a compliment :-) we all appreciate your comments very much. Thank you for sharing your experience. Kind regards...


By : 'Gary'
Services : Sales( As a Vendor )
Sold price : £182000
Would you recommend ? : Yes
Postcode : WR5
I would highly recommended Shelton and Lines to anybody looking to sell their house? The team made the experience of selling our house very simple and transparent ❤ Dawn showed great knowledge when valuing our house and was very genuine with advice. Kat handled the communication brilliantly and... Read Full Review
By : Richard Shelton
22 Jul 2020Dear Gary Harper Thank you for your review, we are really pleased you were reassured - particularly during the lock-down. I will send Daniel this link - for him to see. Thanks again! Kind regards...


By : 'Thomas'
Services : Sales( As a Vendor )
Sold price : £211500
Would you recommend ? : Yes
Postcode : WR3
Dawn was very helpful with my search for a property and the sake of my existing. Especially as this was during the pandemic. They were working from home during this difficult time but did not fail to answer the phone on any occasion and remained very committed to customer service where other... Read Full Review
By : Richard Shelton
1 Jun 2020Dear Thomas Knighton, it has been a challenging time, however, we are fortunate to have a very committed team. Thank you for sharing your experience and I wish you all the best. Kind regards...

By : 'India'
Services : Sales( As a Vendor )
Sold price : £205000
Would you recommend ? : Yes
Postcode : WR10
If you have ever tried to sell a house, you know that it can be confusing and very stressful... especially during the Coronavirus! We had one agent give us his 'expert' valuation, — saying that he knew the area very well — but we didn't feel right about him.... Read Full Review
By : Richard Shelton
28 May 2020Dear India Robinson Firstly thank you for writing such a lovely review. We are all very pleased you are happy. Dawn is very passionate about doing her very best for her clients and you recognising...

By : 'Judy'
Services : Sales( As a Buyer )
Sold price : £205000
Would you recommend ? : Yes
Postcode : WR10
I am writing this review for Dawn H our negotiating agent at Shelton & Lines, who has been absolutely fantastic, giving us all of the support needed to liaise with us, the buyers, and the sellers. She goes the extra mile making sure to respond the same day and endeavours to support... Read Full Review
By : Richard Shelton
11 May 2020Dear Judy Aherne Dawn and myself are really pleased that you are happy! We really appreciate your feedback, it helps give future clients the confidence to use our services. We all wish you all the...


By : 'Emma'
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : Yes
Postcode : WR5
Shelton and Lines (Worcester branch) provided a good, solid service right from our initial meeting, through viewings and up to completion. All our dealings with them (mainly Dawn, Kat and Kenzie) were handled professionally and the team worked hard to get us the best price for our house. I would ... Read Full Review
By : Richard Shelton
15 Apr 2020Dear Emma Hunt Thank you very much. Our team are fully focussed on achieving the best results for our clients, it is lovely you have shared this here. All the best,...


By : 'Gary'
Services : Sales( As a Vendor )
Sold price : £183000
Would you recommend ? : Yes
Postcode : WR3
Having just completed our sale with Shelton and Lines and have to say what fantastic service from start to finish, very helpful and professional. Special thanks to all the team especially Dawn and Kat..! Would highly recommend these guys.....! Cheers Paula and... Read Full Review
By : Richard Shelton
16 Mar 2020Dear Gary Veale Thank you. Kat and Dawn pride themselves in providing the very best service, we are all very pleased you are happy and will recommend us. Thanks...


By : 'Simon'
Services : Sales( As a Buyer )
Sold price : £172000
Would you recommend ? : Yes
Postcode : WR3
Have bought 2 properties from Shelton & Lines Kat , Dawn and the team are always available for any questions and professional with their services. Looking forward to a long profitable working relationship with... Read Full Review
By : Richard Shelton
11 Mar 2020Dear Simon Large, I am delighted you are pleased with the service and thank you for buying two properties! Obviously we are here to help as much as possible. Kind regards...

By : 'Jonathan'
Services : Sales( As a Vendor )
Sold price : £220000
Would you recommend ? : Yes
Postcode : WR5
The Shelton & Lines team have been really helpful in the Sale of our current home & Purchase of our new home. Particularly want to acknowledge the support Kat & Kenzie provided throughout the process, very responsive and helpful, thanks for all your help Kat &... Read Full Review
By : Richard Shelton
11 Mar 2020Dear Jonathan Davidson, Thank you for taking time out to review the service you have received. It is much appreciated. Kind regards...
By : 'Mandy'
Services : Other
Would you recommend ? : No
Postcode : WR2
* the negotiator on behalf of ** a director of the estate Agent who was selling his property, strung us along as purchasers with lie after lie about the property we hoped to buy. Initially we were told the original sale had fallen through and having viewed the property we made an offer which was... Read Full Review
By : Richard Shelton
10 Feb 2020Dear Mandy Sinfield I am genuinely really shocked to read this. The points you have raised are not factually correct. I welcome you to call me to discuss 01905...

By : 'Anna'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WR3
Have been liaising with Kat, Kenzie and Dawn at Shelton since our home first went on the market last year. I can not fault the communication and service we have received during our journey of purchasing our first family home. They have been amazing! So attentive and supportive, keeping us fully... Read Full Review
By : Richard Shelton
9 Jan 2020Dear Anna Morley Everyone here are delighted that you are excited about moving to your new beautiful home! Good client communication is really important to us, everyone at Shelton & Lines knows...
By : 'David'
Services : Sales( As a Vendor )
Sold price : £260000
Would you recommend ? : Yes
Postcode : WR3
We've recently sold our house through Shelton and lines in Worcesterand we cannot thank them enough for all the help and guidance they gave us. The way that our house was marketed and the personal way that the viewings were carried out resulted in a much quicker sale than we had... Read Full Review
By : Richard Shelton
6 Jan 2020Dear David & Sue Moseley I am really pleased you are happy, you mentioned our team are friendly and approachable - this is something we take very seriously, its so important as the selling...
By : 'Caroline'
Services : Sales( As a Vendor )
Sold price : £355000
Would you recommend ? : Yes
Postcode : WR3
Excellent Estate Agents, thank you Shelton lines for managing the Sale of our parents home which for us was a very sad time, you were efficient, professional and excellent at communicating with us on every aspect of the... Read Full Review
By : Richard Shelton
2 Jan 2020Dear Caroline Campion We understand that selling a property can sometimes be a sad time. Thank you sharing your experience selling with us. Kind regards...

By : 'Sylvia'
Services : Sales( As a Vendor )
Sold price : £305000
Would you recommend ? : Yes
Postcode : WR8
Dawn and the Shelton and Lines team were wonderful they sold my house in under a month, took care of all the viewings and got a better price than I expected. Dawn then found me the most perfect bungalow in a superb position. I cannot rate Dawn and the team too much for their excellent support... Read Full Review
By : Richard Shelton
10 Dec 2019Dear Sylvia Bailiss We are so happy that you love your new bungalow and selling your previous property for such a good price was a real bonus too! Thank you for sharing your experience. All the...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – info@sheltonandlines.co.uk. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales\/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 10/25/2016, 8:33:16 AM by allAgents