Worcester Office, Worcester, WR3
4.9/5, 211 reviews
97% recommended
97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Our customer promise You will always be made to feel welcome We will always deliver our promises We believe in great communication We are committed to continuous improvementMission statementTo be the market leader in our area, continuously develop and seek innovative ways to improve the estate agency experience. Vision statementTo ... show more Our customer promise

You will always be made to feel welcome

We will always deliver our promises

We believe in great communication

We are committed to continuous improvement


Mission statement
To be the market leader in our area, continuously develop and seek innovative ways to improve the estate agency experience.


Vision statement
To be an inspirational estate agency, working with the best people in the industry, and continued growth.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Shelton and Lines
37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905 616330

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £88,000 £1,600,000
Lettings 100% 95% £382 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 12 1 112 4 67 0 6 1
Areas covered
  • WR3
  • WR1
  • WR2
  • WR4
  • WR5
  • WR6
  • WR7
  • WR8
  • WR9
  • WR14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales DPS Move With Us National Homes Network
Latest Properties
Images & Videos

“I recently sold my property through Shelton &......”

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Apr 28,2021
Minithumbup
Dawn Hancox
By: 'jenny'
Apr 28,2021
0 people found
this helpful
I recently sold my property through Shelton & Lines the whole process from start to finish delivered an exceptional service. ~The staff were extremely knowledgeable, helpful, always contactable, nothing was to much trouble. I would definitely use Shelton and lines again and recommend to any of ...
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“Shelton and Lines - Agent 1st class...”

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Apr 27,2021
Minithumbup
By: 'Lambrou'
Apr 27,2021
0 people found
this helpful
Shelton and Lines worked through a difficult period of Covid restrictions and still managed to find a buyer for our home. Thank you for your dogged determination and professionalism....
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“An efficient, friendly, professional and exce......”

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Apr 27,2021
Minithumbup
Dawn Hancox
By: 'L SinclIair'
Apr 27,2021
0 people found
this helpful
An efficient, friendly, professional and excellent Estate Agents, who sold a property on my behalf in an excellent manner. I would recommend this Agent to future clients . I dealt with Dawn Hancox and Simon Mallett who were exceptional in the service they gave ....
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“First class service from start to finish......”

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Mar 24,2021
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Sandra'
Mar 24,2021
1 people found
this helpful
Wow, first class service from start to finish. Dawn and the Simons were brilliant on the sales side and our property was sold on the day it went on the market! A few Covid hiccups along the way but Kat was wonderful, always keeping us ...
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Was this helpful? Yes
By: Richard Shelton
Mar 25, 2021
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Dear Sandra, It is much appreciated you sharing your experience selling your property with us. Thank you for recommending us. Kind regards Richard ...

“Bought a property through Shelton and Lines. ......”

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Mar 20,2021
Minithumbup
Simon Mallett
Kat Grealy
By: 'Ally'
Mar 20,2021
2 people found
this helpful
Bought a property through Shelton and Lines. A fantastic experience, during such challenging times as well. We were always kept well informed and nothing was too much trouble (asked a lot of questions) Very grateful to Kat Grealy and Simon Mallet for helping us find ...
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Was this helpful? Yes
By: Richard Shelton
Mar 22, 2021
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Dear Ally, Forever home! We are really pleased to hear that. Thank you for sharing your thoughts about your experience buying through us. We wish you all the happiness in your new home. Best regards Richard ...

“Highly recommended....”

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Mar 12,2021
Minithumbup
By: 'Glen Dixon'
Mar 12,2021
1 people found
this helpful
The whole team, from the opening valuation visit, all the way to completion, were truly excellent. Dawn's valuation visit was very influential in us choosing to go with this agent, due to her quick and realistic appraisal of the market and our property's place in ...
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Was this helpful? Yes
By: Richard Shelton
Mar 22, 2021
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Dear Glen Dixon, Thank you for taking the time to write your review, it is much appreciated. we are all delighted you wont hesitate to recommend us. Thanks again, kind regards Richard ...

“Very helpful...”

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Mar 02,2021
Minithumbup
By: 'Sue'
Mar 02,2021
1 people found
this helpful
Very helpful and professional service. I would recommend Shelton and Lines to anyone buying or selling a property. Very happy....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Mar 22, 2021
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Dear Sue We are also "very happy" that you have shared your experience. Kind regards Richard ...

“Great experience from start to finish, frien......”

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Feb 23,2021
Minithumbup
Simon Mallett
Kat Grealy
By: 'Nicki'
Feb 23,2021
1 people found
this helpful
Great experience from start to finish, friendly, helpful team, full of advise. Nothing too much trouble. Thoroughly recommend 😊 would definitely use again if needed....
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By: Richard Shelton
Mar 22, 2021
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Dear Nicki In a busy and sometimes hectic environment we work in, it is still always important to us to give people the time they need. I'm glad that you felt there was nothing too much trouble! All the best, thank you, Richard ...

“Great service from the team at Shelton and Li......”

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Feb 19,2021
Minithumbup
Simon Mallett
Dawn Hancox
By: 'Tania'
Feb 19,2021
1 people found
this helpful
Great service from the team at Shelton and Lines. Highly professional, very friendly, helpful, and knowledgeable; when selling my house. I bought the house from them originally and was really pleased to have received the same level of service as a seller for what I ...
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By: Richard Shelton
Mar 22, 2021
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Dear Tania, It was lovely of you to come back to us! Great review - thank you! All the best, Richard ...

“From the day we met dawn for the valuation we......”

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Dec 21,2020
Minithumbup
By: 'Joanna'
Dec 21,2020
1 people found
this helpful
From the day we met dawn for the valuation we be been kept up to date on everything. We have been pleased with every part of the sale process especially with everything going on with Covid-19...
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By: Richard Shelton
Jan 11, 2021
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Dear Joanna, thank you for taking the time to share your thoughts about selling with us. Kind regards Richard ...

“Dawn was recommended to me, by a good friend ......”

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Dec 21,2020
Minithumbdown
Richard Shelton
Dawn Hancox
By: 'Jo'
Dec 21,2020
1 people found
this helpful
Dawn was recommended to me, by a good friend of mine and I can honestly say, she has been utterly brilliant. From beginning to end of a very, very stressful transaction where myself and my family had experienced delays (through no fault of Dawn's whatsoever, ...
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Was this helpful? Yes
By: Richard Shelton
Mar 22, 2021
View all comments (1)
Dear Jo, Thank you. Trust is so important when it comes to estate agency. Dawn and the team all have the same values, we recruit based on our human values and it shows. Thank you so much for sharing this with everyone. Kind regards Richard ...

“I recently sold my House on Warndon Villages,......”

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Dec 15,2020
Minithumbup
Simon Mallett
Kat Grealy
By: 'Andy'
Dec 15,2020
2 people found
this helpful
I recently sold my House on Warndon Villages, Simon was extremely helpful and informative, even conducting viewings on his day off or late in the evenings. Kat helped process the sale through to completion with extremely helpful and informative regular updates, highly recommend these guys, ...
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Was this helpful? Yes
By: Richard Shelton
Dec 15, 2020
View all comments (1)
Dear Andy, Thank you, we aware that good communication is so important when it comes to buying and selling a property, there is a lot to do once a property is "under offer." Simon Mallett is a credit to our team. Thanks again! All the best, Richard ...

“Very customer focussed agents...”

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Dec 15,2020
Minithumbup
Simon Mallett
Kat Grealy
By: 'Stephen'
Dec 15,2020
2 people found
this helpful
Very customer focussed agents who speak your language. Throughout Covid they were easy to get hold of. Refreshingly down to earth and free of bulls**t....
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By: Richard Shelton
Jan 11, 2021
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Dear Stephen, Thank you for such an honest review of your experience. All the best for the future, kind regards Richard ...

“Fisrt class service. Purchased a property fro......”

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Dec 15,2020
Minithumbup
Kat Grealy
By: 'YAF'
Dec 15,2020
2 people found
this helpful
Fisrt class service. Purchased a property from them, very responsive, polite, helpful and always professional throughout. Thank you to all the team, especially Kat....
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By: Richard Shelton
Jan 11, 2021
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Dear Yaf, we aim to be first class, but to be told this from a client is wonderful. Thank you very much. Kind regards Richard ...

“Brilliant service and always so thoughtful an......”

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Nov 21,2020
Minithumbup
Simon Mallett
By: 'Lucy'
Nov 21,2020
2 people found
this helpful
Brilliant service and always so thoughtful and helpful. I could recommend their services enough. Simon was always so knowledgeable and anything I asked was never an issue....
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Was this helpful? Yes
By: Richard Shelton
Dec 15, 2020
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Dear Lucy Pugh Thank you for sharing your opinion of Simon Mallett, its very much appreciated! Kind regards Richard ...

“Thanks to Emma, Dawn, Kat and the rest of the......”

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Nov 19,2020
Minithumbup
Kat Grealy
Dawn Hancox
By: 'Steve'
Nov 19,2020
2 people found
this helpful
Thanks to Emma, Dawn, Kat and the rest of the team for their help over the last two and a bit years with both renting and then selling my house. Renting was painless with Shelton and Lines dealing with the management of the house, leaving ...
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Was this helpful? Yes
By: Richard Shelton
Nov 23, 2020
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Dear Steve Thank you for entrusting your property with us for rental and then sale. Keeping our clients informed throughout the process is something we feel is really important. Thank you for taking time out to review our service. All the best, Richard ...

“Returning Happy Customer...”

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Nov 16,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Nikki'
Nov 16,2020
2 people found
this helpful
After selling my property with Shelton & Lines last year, I didn’t expect to be moving again quite so soon - but, here I go again!! Actions speak louder than words so I had no hesitation in using Shelton & Lines this time around. The video ...
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Was this helpful? Yes
By: Richard Shelton
Nov 17, 2020
View all comments (1)
Dear Nikki Blanford See you again in another 12 months? ;-) Thank you for sharing your experience. Buyers love to see the videos, it helps sell the lifestyle too. Thanks again, all the best! Kind regards Richard ...

“Although our property sale ended up a long dr......”

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Nov 14,2020
Minithumbup
Dawn Hancox
By: 'Mrs'
Nov 14,2020
2 people found
this helpful
Although our property sale ended up a long drawn out marathon Dawn was great throughout. Dawn had more home visits and questions than normal with our buyers but she stuck with it (and them). Can't fault the service with Shelton & Lines. Happy to say we ...
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Was this helpful? Yes
By: Richard Shelton
Jan 11, 2021
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Dear Mrs, thank you for the recommendations. We are very pleased you are happy and sold your house. We all wish you all the very best, kind regards Richard ...

“Although our Sale and Purchase was a very dra......”

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Nov 09,2020
Minithumbup
Simon Mallett
Kat Grealy
By: 'Karen'
Nov 09,2020
2 people found
this helpful
Although our Sale and Purchase was a very drawn out and stressful process due to numerous legal complications we encountered along the way, we could always count on Shelton and Lines, especially Simon (M) and Kat to keep us remaining positive and often saying 'you ...
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Was this helpful? Yes
By: Richard Shelton
Nov 10, 2020
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Dear Helen Pugh Thank you, lack of good communication is biggest compliant we hear about in our industry. It is an area we hope all our clients feel is good! Thanks again, all the best, Richard ...

“Kat has been excellent and has made the sale ......”

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Oct 30,2020
Minithumbup
Kat Grealy
By: 'Pamela'
Oct 30,2020
2 people found
this helpful
Kat has been excellent and has made the sale easy for under difficult times.she is a credit to your company Thank you Kat from the Hopkins family...
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Was this helpful? Yes
By: Richard Shelton
Nov 02, 2020
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Dear Pamela Gisbourne, I 100% agree, Kat is a credit to our business. Thank you for sharing. All the best. Richard ...

“BRILLIANT...”

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Oct 28,2020
Minithumbup
Kat Grealy
Dawn Hancox
By: 'Happy'
Oct 28,2020
2 people found
this helpful
Kat and Dawn and the rest of the Shelton & Lines team helped us through a long and protracted selling process. The phrase 'journey' is often used to describe experiences that are actually unremarkable. However, in our case, through no fault of S & L, it was ...
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Was this helpful? Yes
By: Richard Shelton
Oct 28, 2020
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Dear Happy Seller Thank you so much for sharing your experience. We all understand that moving home isn't just about selling a house, it is often a lot more than that! All the best, kind regards Richard ...

“What can I say just a massive thankyou Dawn a......”

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Oct 23,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Diane'
Oct 23,2020
2 people found
this helpful
What can I say just a massive thankyou Dawn and kat . Its not been the easiest move with lockdown, then the bottom chain broke .But throughout you have supported us to get to the finishing line .Really professional kind and completely honest , quick to give ...
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By: Richard Shelton
Oct 26, 2020
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Dear Diane Harvey Being trustworthy is probably the most important quality within estate agency, we are all really pleased you are happy. All the best, Richard ...

“I would like to thank Dawn Hancox for selling......”

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Oct 21,2020
Minithumbup
Dawn Hancox
By: 'Helen'
Oct 21,2020
2 people found
this helpful
I would like to thank Dawn Hancox for selling our house on the first viewing ! Dawn is professional , kind and friendly and highly recommend Dawn for honest and trustworthy advice....
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By: Richard Shelton
Oct 26, 2020
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Dear Helen Barnett Most people like a quick sale, I'm pleased this was the case for you too! All the best for the future. Kind regards Richard ...

“An excellent experience with Shelton Lines...”

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Oct 19,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Daniel'
Oct 19,2020
2 people found
this helpful
We had an excellent experience with Shelton Lines. From our first meeting and valuation through advertising, viewings and the final sale, Dawn and her team, Kat and Simon, went beyond expectations in their service to us. We would recommend them unreservedly....
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By: Richard Shelton
Oct 26, 2020
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Dear Daniel Bowcutt We really appreciate your recommendation! Thank you, all the best Richard ...

“We have found Shelton and Lines to be first c......”

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Sep 19,2020
Minithumbup
Simon Lines
Kat Grealy
By: 'kathryn'
Sep 19,2020
3 people found
this helpful
We have found Shelton and Lines to be first class in every respect, both in renting and selling a property. In what has been a difficult time for us , they did their utmost to push the sale through as quickly as possible and have endeavoured ...
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By: Richard Shelton
Oct 26, 2020
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Dear Kathryn Thank you! Your feedback is very much appreciated. Kind regards Richard ...
Staff picture Dawn Hancox
(67)
Staff picture Kat Grealy
(25)
Staff picture Simon Lines
(15)
Staff picture Emma Collins
(11)
Staff picture Simon Mallett
(8)
Staff picture Richard Shelton
(6)
Staff picture Andrew Done
(2)
Staff picture Daniel Harris
(0)

Tenant Fees

NO LET, NO FEE.
Last updated at 12/09/2018, 1:53 PM by Shelton and Lines - Worcester Office, Worcester, W
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – info@sheltonandlines.co.uk. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester

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Shelton and Lines

Branch - Worcester Office, Worcester, WR3