83% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
59% lettings fee satisfaction
No company information
...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards
Latest Reviews
22nd Jan 2022
reviewed by 'Robert'
16th Sep 2021
reviewed by 'Gill'
21st Aug 2021
reviewed by 'Sue'
21st Mar 2021
reviewed by 'Mark'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 100% | £350,000 | £750,000 |
| Lettings | 86% | 59% | £584 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 3 | 5 | 6 | 5 | 0 | 2 | 2 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Overall
Latest Properties
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Feb 25,2022
Feb 25,2022
0
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Lots of viewings generated and sound advice leading to 2 offers and a successful and slick exchange and completion this week. Phillipa liaised with lawyers purchasers and sellers to keep things moving . Communication from her and Connor was excellent. Would definitely recommend. Thank you to the ...
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Jan 22,2022
Jan 22,2022
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Roger Platt recently sold my mother's property. The service we received from valuation to completion was second to none and we were kept updated throughout.
Special thanks to Stuart, Grant and Philippa...
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Sep 16,2021
Sep 16,2021
0
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Thank you to Grant, Nick and Shona for selling my mother's retirement flat without very much input from myself. I don't live close to Maidenhead and all three were happy to deal with me remotely - even Grant going around on completion day to read ...
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Aug 21,2021
Aug 21,2021
0
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Roger Platt sold our house recently and we were very happy with the service we received. Special mention must go to Annie who did most of our viewings and was fantastic and Petra who put so much time and effort into a tricky deed of ...
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Mar 21,2021
Mar 21,2021
0
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Recently rented a flat in maidenhead, i was shown around by julie who was amazing so helpful told me everything i needed to know etc, i booked in a viewing 4 days before moving in as wanted to measure up for a sofa an julie met ...
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Jan 04,2021
Jan 04,2021
0
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AMAZING SERVICE when selling our property .
Quick , efficient , excellent communication and phones are answered all the time which is what you need when selling a property .
All the staff work together and support you with the sale and your move .
Grant , Shona , Philippa ,Nick , Stewart , ...
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Dec 08,2020
Dec 08,2020
0
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Very pleased with Roger Platt, I have used them a couple of times now and I find them helpful and very fair....
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Jul 10,2020
Jul 10,2020
0
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A massive thank you to Jessica Wheatley for helping my partner and I find our first home together. Always available to answer any questions we had, as this was our first property there were a lot! Very professional and supported us from start to finish. ...
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Feb 25,2020
Feb 25,2020
0
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The staff at Roger Platts in Maidenhead did not deal with the very quick change of tenants in my flat very efficiently, and a number of problems that arose were raised by the tenants, so only 2 stars for them! However these were dealt with by ...
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Nov 27,2019
Nov 27,2019
1
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The Maidenhead Branch of Roger Platt has been fine over the last 10 years when I have been dealing with them. Hazel has been very helpful.
The management office in Norwich started off well but until recently they have been quite a problem to deal with. ...
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Mar 18,2019
Mar 18,2019
0
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Shannon provided excellent support with a difficult tenancy. Communication was quick, knowledge of the contract and legal position was good. Other staff within the team were consulted to provide additional knowledge and experience where needed with respect to specific points. Well done, good job....
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Mar 05,2019
Mar 05,2019
0
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After having a nightmare with problems in the house and the landlord hiring dodgey work men and leaving us with on going work for more than 8 weeks of the tenancy, Cheyenne Franklin has been our silver lining , she had answered every question and chasing people ...
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Nov 07,2018
Nov 07,2018
0
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Cheyenne is the property manager for a rental of mine in Maidenhead. An arrears situation developed and my tenant became uncommunicative which made matters worse - Section 21 was issued and looked like Section 8 was needed.
However Cheyenne's persistence prevailed.She managed to get a dialogue ...
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Sep 07,2018
Sep 07,2018
3
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Viewed property in Cox green area with them was very interested in the purchasing the property, as I called office to make offer this lady answered call was so rude to me and basically not intrested in my business. There after I never return to ...
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Jul 17,2018
Jul 17,2018
0
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I have found this agent to be extremely efficient and professional, with a friendly staff. My requests have been dealt with in the briefest delays, and I found Cheyenne to be particularly helpful in looking after the property at which I was tenant and in ...
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Jun 13,2018
Jun 13,2018
0
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I spoke to Rosie Mann at the property management company on behalf of Roger Platt and she was incredibly understanding to my issue.
She resolved the matter quickly and with a friendly approach that I felt I could talk to her....
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Feb 20,2018
Feb 20,2018
1
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Fantastic customer service from Cheyenne who was very quick to respond and was always chasing up issues for me. Very understanding and attentive....
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Nov 20,2017
Nov 20,2017
4
people found
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It is no wonder that estate agents have a poor reputation. My experience with Roger Platt's was that they will say whatever they need to in order to get the sale then lost interest once you have signed.
I was told not to worry and ...
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Jul 07,2017
Jul 07,2017
0
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Erin was exceptional - customer service skills is excellent and really helpful - however. it's a team work there was some details they did not get ready and did not do by the time I moved in like the inventory check list and show me ...
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Comment on agent fees
Yes, Erin and Yuli were really kind and helpful.
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May 19,2017
May 19,2017
1
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Terrible service from Michael and Petra. Lack of communication, badly managed from the beginning. Almost lost a sale for vendors....
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May 04,2017
May 04,2017
2
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If you want to be treated as a respected customer,
Who would want to use Roger Pratt again letting ,
Word of warning don't use unless you really want the house and it's not on with another agent.
The administration staff have no formal customer service ...
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Comment on agent fees
Very expensive.
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Apr 29,2017
Apr 29,2017
4
people found
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The people who work here are awful. I would NEVER want to rent with them again. They are unhelpful, rude and they can't be bothered to do their jobs to even a good standard. When you ring them up they sound rude and bored and ...
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Jan 10, 2021
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I absolutely agree, the worst company I have dealt with in my entire life, I really mean that, disgraceful service. ...
Jul 23,2016
Jul 23,2016
5
people found
this helpful
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Absolutely disgusted with this letting agency. Been harassed non stop when leaving a property, mostly given no notice of viewings and spoken rudely to on the phone by agency staff. Often only given 10 minutes notice for a viewing or simply been walked in on. Extremely ...
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Comment on agent fees
Highest agency fees in the area!
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Jun 17,2016
Jun 17,2016
0
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Stephen Woods at Head Office was exceptionally helpful and polite. Managing to sort out problems created by the accounts department in a quick and efficient way.
Re Hazel Wray she has always been very fair, informative polite and friendly when dealing with my property and ...
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Comment on agent fees
The Fees I agreed with Hazel are Fair for both sides
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May 20,2015
May 20,2015
9
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I would advise you to avoid Roger Platt Maidenhead as their service was appalling. Please be careful when signing on the contract as they rush you to sign whilst trying to hide cost implications. They would contact you actively when they are trying to win ...
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May 15,2015
May 15,2015
0
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I was extremely impressed with Roger Platt throughout my dealings with them - all the properties they presented were suitable for my requirements and clearly time had been taken to present the facts in all cases. There were no instances where I arrived at a ...
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Apr 19,2015
Apr 19,2015
5
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Absolutely appalling. As I had had a bad experience with another agency who had not been able to get maintenance done, I used this as a test. Hazel Wray (M.A.R.L.A.) came around to view my flat and made a lot of ...
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What agent could do to change your mind?
Either honour any promises made by you in order to get an agreement or else don't make any promises which you do not intend to keep. In either case, stop telling lies just to get clients to sign.Attached Filesnbsp;
Comment on agent fees
Months afterwards, after following their complaints procedure, they agreed to refund my fees. That was 5 years ago and I am still waiting.
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Nov 14,2014
Nov 14,2014
5
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This letting agency are criminal. They kept so much from us before moving in and they failed to inform us about that the property was on the market for sale. They were rude on the phone and failed to treat our issues seriously. When wanting ...
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Oct 21,2014
Oct 21,2014
4
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The nuances of an unregulated industry are clearly not lost on this conveniently lethargic agent. Leave a life altering decision in the hands of these people, and woe betide you....
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Aug 18,2014
Aug 18,2014
5
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My opinion of Roger Platt, Maidenhead lettings. Whilst the Letting of my property went smoothly, there have been 'a catalogue of errors' and persons/departments blaming each other. New tenants moved in on 06/08/2014. Roger Platt had all the monies. Apparently, the monies due to me (...
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What agent could do to change your mind?
Ensured that monies were paid to me on time and correctlyAttached Filesnbsp;
Comment on agent fees
Given the 'catalogue of errors' as described above, I think that they should compensate me for this problem that was their fault and nothing to do with me? At the moment I have a 'lack of trust' in hoping that they can fulfil their obligations for the future months and the full term of the tenancy correctly?
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
