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    Nicola Horner
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    Andrew Greenwood
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    Chris Carter
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    karen wrigley
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    Nicola Horner
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    Zoe Warwick
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    Charlotte Bradshaw
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    Patrick Murray
  • Emily Dyer
    Emily Dyer
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    Several members of staff over ~ 2 1/2 years
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    Peter MacPherson
Established in 1998, scottfraser specialise in quality rental property in key locations throughout Oxfordshire and the Cotswolds. We have recruited one of the most experienced teams of ARLA trained and qualified property professionals operating in Oxfordshire, distinguished by their enthusiasm and integrity. Our Oxford lettings team works in harmony from three strategically located offices in Summertown, Headington and East Oxford, covering the City and surrounding villages. Our country presence Read full description... is strengthened by our Witney team operating from historic offices in the Market Square covering the town itself, surrounding villages and the Cotswolds. The scottfraser service is designed to look after your property as if it were our own. We understand that your property is a valuable asset and always endeavour to minimise costs, void periods and to maintain high professional standards.
Scott Fraser

205a Banbury Road Ab Kettleby, Oxford
Oxfordshire
OX2 7HQ

01865554577

Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
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Really great service thoughout the sale of the flat. All the members of the staff were helpful and courteous at all times, and coped with delays and last minute requests with complete professionalism. Thank you!...
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Comment on agent fees
Good
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Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
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A very challenging house sale journey (9 months, 3 buyers) but Nicola and co were proactive and helpful throughout. The sale fell through twice - buyer pulling out at the last minute or being made redundant.. After each time, we accepted offers within a week of going back on the market. We achieved a good sale finally....
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Dec 21,2015
Minithumbup
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Dec 21,2015
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We have one 4-bed town house property located at Oxford's most sought-after area in north Oxford. It was bought a couple of years ago from Scott Fraser and managed by Scott Fraser since then. We reckon Scott Fraser on Banbury Road is an excellent agent for various reasons: 1. it provide high quality of management service both to us as a landlord and to our tenants; 2. its staff are professional as well as work-effective. The most impressive one of the examples was a few week ago, the strong win...
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By: Jessica - scottfraser
Dec 23, 2015
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Good morning, many thanks for your comments. It's lovely to hear that your experience of the scottfraser teams has been a positive one. Regards - Jessica....
Dec 18,2015
Minithumbup
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Dec 18,2015
0 people found
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Zoe was very friendly and helpful and the agency in general has been superb. We are really happy in our new home! :)...
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By: Jessica - scottfraser
Dec 23, 2015
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Dear Ana, many thanks for your comments. I'm glad to hear that Zoe was able to assist with your search. Regards - Jessica....
Dec 17,2015
Minithumbup
By:
Dec 17,2015
0 people found
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Emily and Zoe were very organised on both occasions that we used them to rent our flat. Chris Carter the property manager has also been a help too. We chose them because they were very competitive on price for the managed service they were offering in comparison to the other lettings agents and have delivered on both occasions. They provide a personal service and have been easily contactable if needed. Scott Fraser have been good at finding us suitable tenants and we would thoroughly recommend t...
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By: Jessica - scottfraser
Dec 17, 2015
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Thank you for your review. I'm glad to hear that both the Lettings team and your Property Manager, Chris, have delivered a positive and personal service. Many thanks for your recommendations also. Regards - Jessica....
Dec 15,2015
Minithumbup
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Dec 15,2015
0 people found
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We bought our flat in Oxford through Scott Fraser and have let it through them for the last 15 years. We chose them because we thought they would provide a personal service and we have not been disappointed. We have always found them very easy and straightforward to deal with, most efficient and keep you in touch with what it going on. You can see your account on-line (not the case with an agent we use elsewhere). Necessary repairs are dealt with promptly and at reasonable rates. Scott Fras...
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By: Jessica - scottfraser
Dec 17, 2015
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Dear Jane, Many thanks for your review and for your loyalty. I'm delighted that throughout the years you have been supported in the ongoing management of your property, and would continue to recommend us. Regards - Jessica....
Dec 14,2015
Minithumbup
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Dec 14,2015
0 people found
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My house has been rented through Scott Fraser for nearly four years now and their service has been impeccable. They listen to my concerns as landlady and are proactive in making the tenants feel comfortable and looked after in my property. This is what I would expect from a first class managing company and Scott Fraser fits the description. All personnel I dealt with is professional and polite and I would recommend this agency to my friends....
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Comment on agent fees
They are not cheap but their service is very professional.
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By: Jessica - scottfraser
Dec 17, 2015
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Thank you for your comments & four your loyalty over the years. I'm delighted to hear that you feel this service has been first class and that you have received a professional and polite service from the team. Regards - Jessica....
Dec 07,2015
Minithumbup
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Dec 07,2015
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Scott Fraser have managed our property in Oxford since mid 2000. Over that time we have had regular updates on the state of the property. All maintenance has been attended to appropriately and with a minimum of fuss. Naturally over such a period there have been numerous changes of tenants. We have always had good tenants and have hardly had a vacant month. We've been kept informed and all the paperwork has been done in a smooth and timely manner....
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By: Jessica - scottfraser
Dec 17, 2015
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Dear Peter, many thanks for your comments & for allowing us to assist in the Letting of your property for such a long time. I'm delighted to hear that you have been happy with the service provided. Regards - Jessica....
Dec 07,2015
Minithumbup
By:
Dec 07,2015
0 people found
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Scott Fraser have managed our rental property for 14 years. It has been rented throughout this period with no voids. They have handled all the normal issues very efficiently. I would recommend them without hesitation....
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By: Jessica - scottfraser
Dec 17, 2015
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Dear Mr Bicknell, many thanks for sharing your comments & for your ongoing loyalty. I'm glad that you continue to feel able to recommend our services. Regards - Jessica....
Dec 05,2015
Minithumbup
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Dec 05,2015
0 people found
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Find tenants, deal with references; personal and financial and all paper work. Deal with required regulations and certifications. Regular maintenance check and deal with any arising issues - at, to date, a reasonable price. There have been persistent issues about getting the monthly statement delivered to me -but the statement always does exist and eventually does arrives with full details included....
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By: Jessica - scottfraser
Dec 17, 2015
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Thank you for posting a review and sharing your comments, it is much appreciated. Please feel free to raise any issues with the statements, and your Manager can look into this for you. Regards - Jessica....
Dec 01,2015
Minithumbup
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Dec 01,2015
0 people found
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Karen Wrigley has accompanied us during the whole process of purchasing our Willowbrook property. She has been very forthcoming, making us feel at ease and in control even in situations which objectively were tense. She helped us understand different stages in the general development, she represented our particular wishes, and in general, was the main force driving the process forward.  We are very thankful to Karen and would recommend her very professional services to anybody who consider...
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By: Jessica - scottfraser
Dec 03, 2015
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Dear Adrian, thank you for your comments - I'm delighted to hear that Karen was such an assistance throughout your purchase. Thank you also for your recommendations - all your comments are much appreciated, and I will pass them on to the team. Regards - Jessica,....
Nov 17,2015
Minithumbup
By:
Nov 17,2015
0 people found
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Pleasure to work with. Zoe is great and took care of all of our requests promptly and professionally. Property manager, Chris, is always keen to help and support. Highly recommended!...
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Nov 09,2015
Minithumbup
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Nov 09,2015
0 people found
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Scott Fraser were excellent in the follow up and providing us properties to look at that met our requirements. Zoe is great to deal with - efficient, professional but also with a very friendly and collaborative approach. Since moving in we have had a few dealings with Chris and his team and again have been very impressed with the high levels of service from Scott Fraser....
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Nov 05,2015
Minithumbup
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Nov 05,2015
0 people found
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Zoe has been very helpful and always available. So far, every little thing we had to get fixed was fixed rapidly, and when once the entire electricity went down apparently because of humidity we had someone to fix it within a few hours after I called Scott Fraser. We've been here for a year and so far Scott Fraser's service was very good. We're not from the UK so I cannot comment on the fees they charge as I can't compare it with anything, or with the fact that I asked them to look into the poss...
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Jul 31,2015
Minithumbup
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Jul 31,2015
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Zoe has been a fantastic estate agent to us at Castle Mews. We have been in this property since last August. Upon finding this property, Zoe led us through the signing up process efficiently and informatively. We were also presented with a really detailed synopsis of the bill providers, and what kind of figures to expect. Throughout the year, if we have had questions regarding the flat, Zoe has been happy to help. Therefore, we really have had a problem free year! We have always felt as if we w...
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Comment on agent fees
Expected.
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Jul 23,2015
Minithumbup
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Jul 23,2015
0 people found
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Excellent service - would use and recommend them anytime for the following reasons: - management of property : inspection, maintenance, correspondence and reports all carried out professionally, regularly and timely on behalf of Landlord. Chris Carter, Charlotte Bradshaw, Lacra Butan - letting and marketing: again spot on in terms of timing the letting marketing, presentation of property details, good network and portfolio of tenants, obtaining appropriate and solid tenants, update correspo...
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Comment on agent fees
Very fair.
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Jul 13,2015
Minithumbup
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Jul 13,2015
0 people found
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We thought our complicated sale and purchase were impossible, especially as we were working abroad at the time, but Scott Fraser managed to do it for us. The vision and energy of Nicola Horner in the Summertown office was crucial, as was her ability to stay in touch with us and her swiftness in dealing with questions and we are very grateful....
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Comment on agent fees
The fees were not low, but the service was excellent and fast.
Was this helpful? Yes
Jun 09,2015
Minithumbup
By:
Jun 09,2015
0 people found
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We have not worked with Scott Fraser for very long, but so far they have provided professional and efficient service. We live overseas so we needed a trustworthy company to manage property. So far we are not disappointed and we feel confident that our property is being managed well and that we are dealing with honest staff members....
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Dec 08,2014
Minithumbup
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Dec 08,2014
0 people found
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They did an excellent job through out the sale process I will certainly use them again for future dealings I can recommend them to every one without hesitation...
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Sep 23,2013
Minithumbup
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Sep 23,2013
0 people found
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On the negative side, in the 10+ years I\'ve been letting through Scott Fraser, I\'ve had repeated occasions to complain that, below M.D. level, I feel I\'ve ben dealing with individuals, not members of a team. For instance, when I ask each new member \'how many replacement baths have I needed over the period of our association?\'\', I have never got an immediate answer. Do S-F understand the \'planned maintenance\' concept? On the positive side I admire the successful expansion of this co...
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Aug 25,2011
Minithumbdown
By:
Aug 25,2011
3 people found
this helpful
The worst letting agency I have ever dealt with. They have very high application fees, as well as other fees associated with the tenancy that are beyond anything charged by other oxford letting agencies. These high fees are not justified by their service, which was just about adequate. I do not recommend them at all, I think their letting practice is unfair and borders on extortion. At the end of our tenancy we spent a weekend cleaning the house to the point that it was spotless. They still forc...
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Areas covered
  • OX1
  • OX33
  • OX2
  • OX4
  • OX5
  • OX3
  • OX20
  • OX26
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £410,000
  • Max: £620,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA RICS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 0 5 1 4 0 1 0 0 0
Nicola Horner - upload your photo Nicola Horner
2 reviews

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Andrew Greenwood - upload your photo Andrew Greenwood
1 reviews

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Chris Carter - upload your photo Chris Carter
4 reviews

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karen wrigley - upload your photo karen wrigley
3 reviews

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Nicola Horner  - upload your photo Nicola Horner
2 reviews

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Zoe Warwick - upload your photo Zoe Warwick
7 reviews

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Charlotte Bradshaw - upload your photo Charlotte Bradshaw
2 reviews

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Patrick Murray - upload your photo Patrick Murray
4 reviews

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Emily Dyer Emily Dyer
Lettings Manager
1 reviews

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Several members of staff over ~ 2 1/2 years - upload your photo Several members of staff over ~ 2 1/2 years
3 reviews

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Peter MacPherson - upload your photo Peter MacPherson
1 reviews

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Fees

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Last updated at 3:35 PM 25/01/2016 by Scott Fraser

Complaints Procedure

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Last updated at 3:35 PM 25/01/2016 by Scott Fraser

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