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Scargill Mann & Co

4 St. James Street Derby
Derbyshire
DE1 1RL

01332 207720

May 27,2016
Minithumbdown
By:
May 27,2016
2 people found
this helpful
Myself and my partner rented a property through the Agent Scargill Mann and co' I wish to highlight the poor service we have experience in particular, when we vacated the property. The agent conducted a final inspection as per our agreement, which I attended. We were verbally told that the inspection showed no areas of concern accept a mark on the carpet which may be just a wear and tear' mark. But we should anticipate most certainly the majority of our deposit back. To quote the inspector the p...
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Comment on agent fees
Bad
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Nov 11,2014
Minithumbdown
By:
Nov 11,2014
6 people found
this helpful
Avoid Scargill Mann at all costs!.... They have young inexperienced office staff who have no real knowledge of the property market and or the ins and outs of sales and procedures etc. Can be difficult to get through to anyone on the phones and twice my messages were not picked up. I even spent a whole day trying to get through/get a call back. When 4.30pm arrived I resorted to going into the office in person, no apology whatsoever! I was told the exact amount of money in my buyers mothe...
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Jul 17,2014
Minithumbdown
By:
Jul 17,2014
2 people found
this helpful
Incredibly unprofessional. We had booked through Scargill & Mann to view 3 properties in Derby. Not one thing went smoothly during this viewing. So much so that we didn't even view any of the properties. The first two properties were apartments, both in the same block. So we arrived bang on time at the apartment block to be greeted by large metal gates, blocking our entry, and behind us was a very busy road. The Scargill viewing agent was 10-15 mins late. Once she arrived she spent anoth...
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Mar 20,2014
Minithumbdown
By:
Mar 20,2014
2 people found
this helpful
Please avoid this letting agent. Prior to moving out the agent showed two prospective tenants around the flat. On the first occasion I had been away from the flat for a week and returned to find the flat unlocked. It had therefore been left unlocked for a whole week. I complained and asked to speak to the manager who was unavailable. On the second occasion they showed a tenant around when I was again away for the weekend. I returned to find the flat unlocked again. When I left, over £100...
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What agent could do to change your mind?
I think the best way this agent could improve is either by shutting down or employing decent staff
Was this helpful? Yes
Jan 08,2014
Minithumbdown
By:
Jan 08,2014
2 people found
this helpful
Terrible. Repairs were either not done at all (leaking roof for two whole years) or done very shoddily and reluctantly. Despite inspecting my property every couple of months and finding no problems, indeed complimenting me on the excellent state I kept the house in, they withheld the entire deposit when I moved out, blaming me for pre-existing damp problems and for damage caused by their own leaking bathroom suite. Avoid this agency if you are a tenant, and also if you are a houseowner, unless y...
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What agent could do to change your mind?
If the agent had repaid me for being a good tenant by a) doing repairs when necessary and to a good standard b) repaid a fair proportion of the deposit I would feel like I had been treated fairly.
Was this helpful? Yes
Nov 10,2013
Minithumbdown
By:
Nov 10,2013
3 people found
this helpful
The agent took over my property from the previous letting company. The service was awful, maintenance either never happened or took months. We had leaking windows and damp, and it took a month to have our heating system replaced after it broke down eight times. They constantly try to cut corners on maintenance meaning the repairs don\'t last and they just came back and did a cheap fix again, wasting my time and theirs. It wasn\'t until we got a solicitor that they finally did something about it...
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What agent could do to change your mind?
Provide basic service, like answering client emails and taking good care of your properties.
Was this helpful? Yes
Mar 12,2013
Minithumbdown
By:
Mar 12,2013
6 people found
this helpful
I am totally disappointed with this letting agent. All of what they are looking for is taking money with extremely poor service. The communication was always terrible and to get to the person you need to speak with you have to put some time. After complete year of tenancy, they also refused to renew my contract periodically and claimed that this is the request of the landlaord. I used to hear totally different things from them and landlord. At the end of the second contract, and although I left ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £140,000
  • Max: £140,000

Letting
  • Min: £0
  • Max: £0



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Awards won by Scargill Mann & Co, Derby DE1 1RL

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