• James Perry
    James Perry
  • Bob Beaken
    Bob Beaken
  • Conor Davis
    Conor Davis
  • Lynette Webb
    Lynette Webb
Sawyer & Co are estate agents, letting agents and property management specialists based in the Brighton & Hove area. Trust, transparency and listening to customers needs are at the core of their approach. Sawyer & Co are National Association of Estate Agents Licensed, Association of Residential Letting Agents Licensed, members of the Guild of Professional Estate Agents, the Brighton & Hove Estate Agents Association and the Property Ombudsman for sales, lettings and block Read full description...management. Please contact Sawyer & Co to learn more about their award winning service.
Sawyer & Co

10 Station Road Portslade, Brighton
Brighton and Hove
BN41 1GA

01273 383830

Nov 25,2016
Minithumbup
By:
Nov 25,2016
Featured Review
0 people found
this helpful
I have found everyone to be very helpful,polite, professional and supportive at all times Conner and James have always responded and Done there best to resiolve any plroblems and bob has always been friendly and helpful Would highly recommend...
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
Featured Review
0 people found
this helpful
The whole team were very helpful and upfront and honest at all times which is hard to find in an estate agent. I'd like to say a big thank you to you all for making this a relatively smooth process for me as a first time buyer!...
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Nov 16,2016
Minithumbup
By:
Nov 16,2016
Featured Review
0 people found
this helpful
A professional service provided by the Portslade team. They have made my first house purchase run very smoothly, and always followed up on my queries promptly and with a pleasant attitude....
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
Featured Review
0 people found
this helpful
Bob was timely in responding to all of our inquiries and always available when we wanted to have access the the flat we were buying. When he did not have answers to our questions to hand, he quickly got the information we needed from the vendor....
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Comment on agent fees
NA - We were buying, not selling
Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
Featured Review
0 people found
this helpful
Dealing with Conor in terms of viewings was an absolute pleasure, bright, positive and enthusiastic, he is a credit to the Portslade team! Once an offer was made, we dealt with Bob who had to deal with a number of negotiations between ourselves and the buyer, all if which was dealt with very promptly, and with patience, of which quite a lot was needed! Well done team!...
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Comment on agent fees
Standard.
Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
I found Bob to be personable, knowledgeable and professional. He always had information to hand, never tired of me calling and responded to my requests. Had a unique ability to empathise with any of my anxiety without being condescending. Managed the progress of the transaction and changed my perception of how much value estate agents really offer James was my initial contact, I found him to be enthusiastic and honest in his appraisal of my flat, He was keen to promote the strength of his team a...
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Comment on agent fees
Good value for money
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
First time buyer purchasing a property Sawyer and Co. Conor was excellent showing us around numerous properties and, when we found the property we wanted, he was a fantastic help during the offer, acceptance and exchange process. Would highly recommend!...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
As we were selling 4 flats our dealings were with all of the guys working at Sawyers Portslade. They were all very professional, helpful, and knowledgeable. We would definitely use them again when selling or buying another property....
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Comment on agent fees
Very good
Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
0 people found
this helpful
I would like to thank James and Conor for their friendly, helpful and efficient service from the beginning to end of the process of selling my flat in Portslade. James made an excellent valuation and, with some negotiation, the flat was sold within 3 days of going on to the market. The administrative side of the process was managed painlessly by Conor. Sawyers were always responsive to calls and quieries and Conor or James would get back to me with any questions or concerns. It was a smooth and...
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Comment on agent fees
Average/Expected
Was this helpful? Yes
Oct 02,2016
Minithumbup
By:
Oct 02,2016
0 people found
this helpful
As a first time buyer I needed a bit of hand holding but Conor was fantastic, very professional and informative! Would definitely recommend using the branch every staff member was extremely helpful and polite....
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Comment on agent fees
N/A
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Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Thank You !!! Not only for the level of service when we sold our property in Carlton Terrace but also to compliment you and the team in the Portslade branch. From the initial marketing to final sale you all worked tirelessly to ensure that the sale went smoothly. We were kept in the loop, you always acted with our best interests at heart and fully supported us throughout the sale. A special mention would have to go to Conor who throughout went out of his way to keep us well informed at all ...
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Comment on agent fees
Good
Was this helpful? Yes
By: James Perry
Sep 12, 2016
View all comments (1)
Hi Gary and Helen Thank you for taking the time to write a review for us. We really appreciate it. It was a pleasure to sell for you and we wish you the best of luck in the future. Kind regards James , Bob and Conor.....
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Always very helpful and answered any queries that I had. It was a nice touch to receive welcome pack on completion, however was disappointed as the vouchers and some of the gifts such as biscuits were dated 2015....
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Comment on agent fees
N/a as I was the Purchaser
Was this helpful? Yes
Aug 13,2016
Minithumbup
By:
Aug 13,2016
0 people found
this helpful
All very good and kept tabs in transaction from start to finish.purchase monitored even in absence of Conor by Bob who was also very helpful...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
Professional and helpful at all times,Bob kept me sane and informed throughout. He exudes confidence and has a depth of knowledge and experience to back it up.I would not hesitate to recommend the services of Sawyer and Co....
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Comment on agent fees
Excellent.
Was this helpful? Yes
Jul 10,2016
Minithumbup
By:
Jul 10,2016
0 people found
this helpful
We bought our first house with these agents and chose them when we wanted to sell it - and both times we have been very happy with their service. James and Bob are excellent and Conor has also been pleasant to deal with. The team are honest and hard working and I would highly recommend them!...
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Jul 01,2016
Minithumbup
By:
Jul 01,2016
0 people found
this helpful
Conor was beyond helpful throughout our purchase - excellent communication for the duration of what ended up being a very drawn out process, I don't know what we'd have done without his endless patience. When the time comes to sell we won't hesitate to give Conor a call, thanks again!...
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Comment on agent fees
n/a
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By: Conor
Jul 01, 2016
View all comments (1)
Thank you Hayley, hope all is going well for you and John in your new home!....
Jul 01,2016
Minithumbup
By:
Jul 01,2016
0 people found
this helpful
Bob was an exceptional agent who would go above and beyond to help us make our purchase process a success. Bob is very professional and provided an excellent service from start to finish. He did not hesitate when we had any query or concern. We would definitely recommend Bob as your estate agent....
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Comment on agent fees
Service was excellent and quick response.
Was this helpful? Yes
Jun 15,2016
Minithumbup
By:
Jun 15,2016
0 people found
this helpful
James and Conor were both friendly, approachable and professional at all times. They were particularly helpful with the marketing strategy and gave us good options on how and when to market our particular property. They were extremely proactive with keeping us up to date on interest with our property and kept us fully up to date with feedback from viewings too. They were brilliant at negotiating our sale and provided a great service from pre sale to completion....
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Comment on agent fees
Good
Was this helpful? Yes
May 26,2016
Minithumbup
By:
May 26,2016
0 people found
this helpful
Bob was absolutely fantastic. He helped me with every step along the way with purchasing my flat and answered any question I had within a matter of about half an hour! He was very friendly and efficient when it came to speaking to the buyers and vendors and made sure the whole process ran smooth. I would 100% go back to Sawyer and Co when the time comes to sell my flat in the coming year, and this is down to Bob's professional and friendly approach....
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Comment on agent fees
N/A I was a first time buyer
Was this helpful? Yes
May 17,2016
Minithumbup
By:
May 17,2016
0 people found
this helpful
Bob was very professional and great at keeping me updated along the way during my recent purchase. The service was faultless and I felt I was getting honest replies to all my questions....
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May 09,2016
Minithumbup
By:
May 09,2016
0 people found
this helpful
Really happy with the service provided by sawyer and co. Conor is super friendly and really dedicated, it was a total pleasure to deal with him and James over the purchase of my house. They're the antithesis of the perceived view of the typical "estate agent"! A real pleasure!! Thank you to all at sawyer and co, portslade :)...
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May 05,2016
Minithumbup
By:
May 05,2016
0 people found
this helpful
Efficient, reliable, organised and on time. Fantastic at chasing solicitors who want to do things on their time scale! and always keeping me informed of whats going on. I would definitely recommend Sawyers....
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Comment on agent fees
yes good and negociable. I cant add Connor to the review - He was also polite and helpful.
Was this helpful? Yes
Apr 30,2016
Minithumbup
By:
Apr 30,2016
0 people found
this helpful
Conor has been the single most helpful party in getting the deal done. Helpful and highly proactive. Recommended with thanks....
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Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
Bob provided excellent and prompt communication throughout the selling process, which was valuable as I was away on holiday towards the date of exchange. He also gave some very helpful advice during a negotiation period....
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Comment on agent fees
Very fair and reasonable.
Was this helpful? Yes
Feb 17,2016
Minithumbup
By:
Feb 17,2016
0 people found
this helpful
This branch was so helpful for me in organising my move especially given my slightly unusual circumstances. While sometimes there was some slight confusions about who I was talking to and when, we always got there in the end and nothing was ever too much trouble. Fantastic service and wonderful gentlemen to work with....
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Comment on agent fees
All fees were clear and well informed and seem to be in line with my area
Was this helpful? Yes
Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
Bob was friendly and helpful, and remained totally professional, he was able to respond to all questions if not immediately, he was able to get back to me always in a reasonable timeframe, I felt that he was well versed on this property and the market in general....
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Dec 23,2015
Minithumbup
By:
Dec 23,2015
0 people found
this helpful
I used Sawyers and Co, Portslade for the sale of my two bedroom flat ( completed 22nd December 2015).This was a complex sale for a variety of reasons. Without Conor and his colleagues I would, quite frankly have had a nervous breakdown. Conor is exceptionally knowledgable, approachable, professional and friendly even after ten daily phone calls! I would have no hesitation in recommending Conor to deal with any sale/purchase. A pleasure to work with; Conor made a difficult time considerably easie...
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Comment on agent fees
Worth every penny!
Was this helpful? Yes
Dec 21,2015
Minithumbup
By:
Dec 21,2015
0 people found
this helpful
Conor and James were extremely helpful. They chased up the seller's solicitors for us and the building contractors. They were very obliging with viewings and never made us feel we were any trouble....
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Was this helpful? Yes
Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
Hello Portslade team! :) I would like to give a huge thanks for all your help and support with my recent sale. You probably thought I was the customer from hell, asking you to sell the flat from hell, for the highest price possible.......but you were always so friendly, helpful and most importantly - empathetic to how I was feeling and what my needs were. I was never made to feel like it was just another on a long list of properties you were selling, and I honestly got the impression that my...
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Comment on agent fees
Very reasonable considering the amount of work they put in
Was this helpful? Yes
Nov 24,2015
Minithumbup
By:
Nov 24,2015
0 people found
this helpful
On the whole I was very happy with the service from Sawyer & Co. There were a few occasions that I had to do some chasing up, was kept waiting for appointments etc, but on the whole I felt communication was good and I was responded to in a timely manner when leaving messages etc....
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Was this helpful? Yes
Oct 22,2015
Minithumbup
By:
Oct 22,2015
0 people found
this helpful
Really helpful. All the guys very supportive and honest which was a great help as a first time buyer. Always available on the phone or email with quick response....
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Oct 12,2015
Minithumbup
By:
Oct 12,2015
0 people found
this helpful
Absolutely fantastic service by Sawyers and specially Conor who was professional, courteous, and extremely helpful. Conor phoned me every single week without fail with an update on the progress of the sale. Really happy with the service provided Conor deserves credit for his excellent attitude....
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Sep 21,2015
Minithumbup
By:
Sep 21,2015
0 people found
this helpful
Really fantastic service from Sawyer & Co. Bob was always on top of things, went above and beyond to keep the sale moving, and kept us informed at every stage, explaining parts of the process when necessary. We are confident that we got the best price possible for our property and the team at Sawyer & Co. limited the amount of stress throughout. Thanks again! Highly recommended....
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Was this helpful? Yes
Sep 02,2015
Minithumbup
By:
Sep 02,2015
0 people found
this helpful
Bob was my main contact. He was helpful, professional, tenacious, thoughtful, and gave me good advice. I always felt Bob had my best interests at heart. With 5 of us in the chain, Bob really did earn his money- it wasn't always smooth sailing! I felt that I could contact him, and the team, at any time, and they would be happy to answer my questions, and offer advice. They are a great team, and they know what they are talking about. They personify everything good about using a local firm, with ...
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Comment on agent fees
I was happy with 1%
Was this helpful? Yes
Jul 16,2015
Minithumbup
By:
Jul 16,2015
0 people found
this helpful
Despite a sale that proved tricky, Bob and the team at Sawyers were very helpful in resolving these difficulties, going out of their way to help and respond very quickly and efficiently. Great service, friendly, efficient and professional....
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Was this helpful? Yes
Areas covered
  • BN41
  • BN42
  • BN43
  • BN3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£48,200
  • Max: Β£4,580,000

Letting
  • Min: Β£0
  • Max: Β£175,000

NAEA ARLA TPOS TDS The Guild Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 1 0 49 1 44 1 7 0
James Perry James Perry
41 reviews

About James Having returned home in early 2009 from travelling the world, it was clear to James where his career ambitions lay…Estate Agency. With a sales and marketing background he quickly embraced the role o View full profile
Bob Beaken Bob Beaken
33 reviews

About Bob Bob was born and raised in Brighton. His early career developed in the FMCG world working for Blue Chip organisations. Before commencing his long and successful career in the sports industry. Having w View full profile
Conor Davis Conor Davis
Negotiator
23 reviews

About Conor Working as an apprentice in the conveyancing department of a local solicitor provided Conor with an insight into the world of property, however he craved a career with more customer contact, meetings View full profile
Lynette Webb Lynette Webb
Property Management Accounts
1 reviews

About Lynette Lynette has 20 years' experience in accounts, working almost exclusively for letting and block management companies. Her extensive experience, knowledge and skills has proven invaluable to our propert View full profile

Job vacancies

Please see a list of jobs available

Fees

Tenant Fees:

Rent in advance: 1 month.

Deposit: 1 and a half months.

Admin fee per tenant Β£165.00.

Guarantor fee (if required) Β£30.00.

TDS registration fee Β£50.00 If Sawyer and Co registers the deposit, Β£0.00 If the landlord registers it.

Holding fee/bond Β£250.00 If property is under Β£1000.00, Β£500.00 If over taken in advance. This forms part of the above costs and is subject to contract and conditions.
Last updated at 10:27 AM 10/11/2014 by allAgents

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure




As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.



We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body Ҁ“ the Ombudsman.



We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.



Our Complaints Procedure



If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.



If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.



If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:



Portslade Office & Brighton Office:

Mr Adam Farrell

Sawyer & Co

113 St Georges Road

Brighton

BN2 1EA



Hove Office:

Mr Chris Sawyer

Sawyer & Co

52 Church Road

Hove

BN3 2FN



A letter of acknowledgement will be sent to you within 3 working days. It will also:



Set out our understanding of your complaint and state when we will be able to reply in greater detail.



You may also be asked for additional information if this is required to assist resolving the matter.



Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.



In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.



If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:



The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).



The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.



The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.



The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 10:27 AM 10/11/2014 by allAgents

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