• Shanade Mc Clelland
    Shanade Mc Clelland
  • Jemma Sawyer
    Jemma Sawyer

THE BEST ESTATE AGENCY IN THE SOUTH EAST 2017 AWARDS WINNERS / THE SMALL LETTINGS AGENCY IN THE UK 2017 AWARD WINNERS / RATED EXCELLENT IN THE BEST ESTATE AGENTS GUIDE 2018

The Brighton and Hove Property Experts.


Sawyer & Co. are market leaders in the city with a strong reputation for integrity and local knowledge. Standing out from the crowd with a clear and constant focus on providing the highest levels of customer experience, our aim is clear - to be better t
Read full description...han our competitors in every way. We pride ourselves on doing things differently We receive more customer satisfaction reviews than any other agency in the area giving a clear indication that we deliver on our promises. No description for branch.
Sawyer & Co

113 St George's Road Kemp Town, Brighton
East Sussex
BN2 1EA

01273 685111
Nov 12,2017
Minithumbup
Shanade Mc Clelland
Jemma Sawyer
By: 'Kate Robertson'
Nov 12,2017
0 people found
this helpful
Shanade has been incredibly helpful and attentive over the past few months. It is quite clear that her knowledge and experience in the Brighton housing market are second to none and that we were lucky to receive a very special service. Genuinely a fantastic and helpful team to deal with, especially for first time buyers like ourselves. I'd feel safe in the hands of Shanade and Jemma moving forward with any future sales/purchases....
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Was this helpful? Yes
Nov 12,2017
Minithumbup
Shanade Mc Clelland
Jemma Sawyer
By: 'James Drohan'
Nov 12,2017
0 people found
this helpful
As the first time buyer of a property, we had a really good experience dealing with Shanade and Jemma. Both were highly professional, knowledgable and really helped in the successful purchase of the house. I wouldn't hesitate in recommending their services and we would certainly use them again if we choose to buy or sell. Many thanks!...
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Was this helpful? Yes
Nov 10,2017
Minithumbup
By: 'Mr & Mrs S'
Nov 10,2017
0 people found
this helpful
We were very happy with the services provided by the Kemp Town team in the letting process. Shanade and Jemma were very efficient and always friendly and helpful. A big thumb up from us...
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 07,2017
Minithumbup
Jemma Sawyer
Shanade Mc Clelland
By: 'Ken'
Nov 07,2017
0 people found
this helpful
We were kept up to date as to viewers and prospective buyers. Also advised in a professional manner as to the asking price in the present climate. Lemma and Emma always contacted us in a plesent and professional manner...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 07,2017
Minithumbup
Jemma Sawyer
By: 'Stephen'
Nov 07,2017
0 people found
this helpful
We were very impressed with the friendly professional attention at all times and would definitely use them in the future. Thank you...
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Comment on agent fees
Seemed fair
Was this helpful? Yes
Nov 06,2017
Minithumbup
Jemma Sawyer
By: 'D Anderson'
Nov 06,2017
0 people found
this helpful
Jemma and the team at Sawyers were a pleasure to work with. All requests were responded with a positive, accommodating manner and any questions where handled with utmost professionalism....
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Comment on agent fees
I was a buyer.
Was this helpful? Yes
Oct 08,2017
Minithumbup
By: 'julia'
Oct 08,2017
0 people found
this helpful
I was completely happy and satisfied with the service of all staff when selling my property in the beginning of the year. From start to finish everything was easy, staff was always happy to help and explain and the property was sold very quickly. Thank you very much...
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Comment on agent fees
good
Was this helpful? Yes
Jun 24,2017
Minithumbup
Jemma Sawyer
By: 'D'
Jun 24,2017
0 people found
this helpful
Really helpful and supportive .. kind and friendly.. throughout our talks i experienced calm and supportive help.. also was given answers to my questions...
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Was this helpful? Yes
Jun 09,2017
Minithumbup
By: 'Mike George'
Jun 09,2017
0 people found
this helpful
I had the pleasure of dealing with shanaid and Harriet. With the way lawyers carried out the marketing of my property I had a tenant within 3 weeks. They kept me informed every step of the way. I would definitely recommend their services. Mike...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 22,2017
Minithumbup
By: 'Annie'
Mar 22,2017
0 people found
this helpful
Laura was friendly and helpful from start to finish during the whole buying process. As first time buyers, her approachable attitude and willingness to answer our queries quickly was much appreciated. We would certainly recommend going through Sawyer & Co to prospective buyers and using Laura as your agent....
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Mar 20,2017
Minithumbup
By: 'Meredith and Lee, Brighton'
Mar 20,2017
0 people found
this helpful
Laura and James were extremely friendly and very helpful from the first viewing. They made the process easy and stress free. They were understanding and accepting of any questions we had and I have no worries about contacting them if needs be....
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Was this helpful? Yes
Dec 14,2016
Minithumbup
Shanade Mc Clelland
By: 'Mr Gladding'
Dec 14,2016
0 people found
this helpful
Recently had lots of correspondence due tennant moving out and a few items required immediate attention , this was dealt with very positively and I'm very grateful to all the members of staff that assisted this transition period to getting a new tennant. Very impressed with all the staff that helped out .. many thanks to all Mr Gladding 31 courcells Kemp town...
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Comment on agent fees
Normal fees
Was this helpful? Yes
Nov 25,2016
Minithumbup
By: 'Paul'
Nov 25,2016
1 people found
this helpful
We recently purchased a property in woodingdean, Brighton. This process was made a great deal easier and smoother by the staff at Sawyer and co, especially Lee Cook who we mainly dealt with. Lee was very approachable and did everything he could to make this go as smoothly as possible. 10/10, very impressed and would highly recommend. Thanks again Lee, for your great work....
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Comment on agent fees
Good.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By: 'PippaM'
Oct 28,2016
0 people found
this helpful
Both James in Kemptown and Harriet from the Hove branch provided fantastic service, keeping me informed and providing advice. I would definitely recommend....
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Comment on agent fees
The fees were average for the area and I liked the fact your fees were lower for the tenant - one of the reasons I chose you.
Was this helpful? Yes
Oct 14,2016
Minithumbup
By: 'Luke'
Oct 14,2016
0 people found
this helpful
Sawyer & Co provided excellent service throughout my sale. Lee helped resolve several problems and the sale might not have completed without his help. I'd thoroughly recommend them!...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 20,2016
Minithumbup
By: 'Abby'
Jul 20,2016
0 people found
this helpful
I have been really impressed with the service when arranging to let out my flat in Brighton. James provided me with all the information I needed and was really helpful. My situation was a bit tricky as I was liaising from overseas but James ensured everything was dealt with promptly and efficiently. I would highly recommend Sawyers and co to friends....
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Comment on agent fees
Very reasonable agent fees, much better than I had expected.
Was this helpful? Yes
Jul 13,2016
Minithumbup
By: 'Z'
Jul 13,2016
0 people found
this helpful
It's hard to know where to start, very positive wonderful experience in dealing with Sawyer and Co Brighton brunch (Kemp Town). I've seen the flat (three flats with the same agent) on Rightmove & requested for the agent to contact me. The next day James called discussing my situation (my criteria for the flat etc) in which he suggested for me to view one of the three flats I've initially chose ( because it fits my criteria & I fit the criteria of the landlord). When James showed me aroun...
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Was this helpful? Yes
Jun 21,2016
Minithumbup
By: 'Teresa Evans'
Jun 21,2016
0 people found
this helpful
James dealt with the letting and viewings of my property and was at all times professional, helpful, honest and extremely efficient - he gave me solid advice and guidance and also ensured that he found appropriate and suitable tenants for me, rather than opting for a quick let, which I appreciated, as I was happy to wait for the 'right' people. I particularly noted that he communicates fully at every stage of the process, keeping me informed and reassured at a stressful time, as a move often is ...
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Was this helpful? Yes
Jun 20,2016
Minithumbup
By: 'DarkEuryalus'
Jun 20,2016
0 people found
this helpful
We were kept informed at all times what was happening with our tenancy and were treated as people, we would recommend this agency for anyone who is tired of being treated as second class....
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Comment on agent fees
We were very happy with the fees we paid this agent much less and reasonable than our last agent
Was this helpful? Yes
May 31,2016
Minithumbup
By: 'Rebecca'
May 31,2016
0 people found
this helpful
Very friendly and helpful when the first property was not what we were looking for. Found us a really nice alternative which we ended up getting!...
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Comment on agent fees
In line with competitors
Was this helpful? Yes
Apr 14,2016
Minithumbup
By: 'JulianG'
Apr 14,2016
0 people found
this helpful
Lee was incredibly helpful throughout the entire sale of my flat. Even when the buyer pulled out, he was very quick to re-.list the property and find a new buyer. The whole agency were very responsive and helpful and I would definitely use them again...
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Comment on agent fees
good
Was this helpful? Yes
Apr 11,2016
Minithumbup
By: 'Ying'
Apr 11,2016
0 people found
this helpful
My first flat purchase has not been smooth at all due to the vendor's problems. Lee was extremely helpful and efficient and went the extra mile to ensure that the purchase was completed before April. Lee always replied my emails at his earliest convenience. James is very friendly and enthusiast to his job. Thank you Lee and James!...
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Was this helpful? Yes
Apr 06,2016
Minithumbup
By: 'G.Smith'
Apr 06,2016
0 people found
this helpful
James was very professional, honest and upfront throughout the viewing process and once we had decided on the flat was swift at replying to any queries and always helpful....
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Comment on agent fees
Honest and upfront about fees
Was this helpful? Yes
Mar 19,2016
Minithumbup
By: 'Chris'
Mar 19,2016
0 people found
this helpful
Both Lee and James have been absolutely stellar - genuine, friendly, clear and reassuring at every step of the way. They have always had time for all of my questions, give the personal touch, and as a tenant make me feel like a truly valued customer....
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Comment on agent fees
Yet to be paid
Was this helpful? Yes
Mar 15,2016
Minithumbup
Ashley Butler
By: 'A. Larter'
Mar 15,2016
0 people found
this helpful
We've just exchanged on our perfect property in Brighton. Ashley at Sawyer & Co was exemplary in his professionalism and courtesy throughout. We can't thank him enough!...
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Comment on agent fees
n/a
Was this helpful? Yes
Mar 08,2016
Minithumbup
By: 'Rikart58'
Mar 08,2016
0 people found
this helpful
Efficient and highly professional staff....what a change from the previous 'Total Management' service promised, but not delivered, by my previous managers. I had stuck with the previous for twelve years but I had long realised they were becoming ever less 'professional' . I sacked them for the management of a luxury apartment I own in Brighton. Sawyer staff completed the elements of a 'refurbishment' MISSED by the previous and found a new tenant at £1600/month, almost as soon as the apar...
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Comment on agent fees
The fee was 'negotiable' and was eventually the same as the earlier, BUT the terms in their contract were more favourable and the promises afforded by Sawyer gave me every confidence that I will be staying with them, indefinitely.
Was this helpful? Yes
Feb 29,2016
Minithumbup
By: 'Claire'
Feb 29,2016
0 people found
this helpful
My flat purchase has been smooth with regular updates and supportive feedback. Lee contacted me regularly as the buyer to ensure I was in the picture. Thank you Lee!...
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Comment on agent fees
N/A as buying
Was this helpful? Yes
Feb 29,2016
Minithumbup
Ashley Butler
Georgia Nailard
By: 'Gavin'
Feb 29,2016
0 people found
this helpful
Very good and attentive service, an eye for detail and very good contact with us during the process of letting our property....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 25,2015
Minithumbup
Ashley Butler
Georgia Nailard
By: 'Susanna'
Nov 25,2015
0 people found
this helpful
I believe Sawyer & Co. are extremely lucky to have Ashley and his team. We saw something like six agencies before putting our flat for sale and more or less they all offered the same package… Eventually, to be frank, we had to choose the person more than the agency and somehow we believed in Ashley. He just had the right attitue, professional but very approachable, no pushy at all but with a great ability to persuade. And it was indeed the right choice….he manged to get an offe...
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Was this helpful? Yes
Nov 23,2015
Minithumbup
Ashley Butler
Georgia Nailard
By: 'ALW'
Nov 23,2015
0 people found
this helpful
Sawyer and Co provided me with absolutely phenomenal service. My transaction should have been simplicity itself - vacant property, cash purchase, no chain on either side - but in the end it turned into the most ridiculously complex mess of lease extensions and lack of various building permits that took a full eight months to unravel from offer accepted to completion. The fact that it got unraveled at all is entirely down to the efforts of Ashley Butler, who went way (way!) above and beyond in t...
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Was this helpful? Yes
Areas covered
  • BN1
  • BN2
  • BN10
  • Brighton
  • Kemp Town
  • Ovingdean
  • Woodingdean
  • Rottingdean
  • Saltdean
  • Peacehaven
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£97,000
  • Max: Β£670,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS TDS The Guild Relocation Agent Network








Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 9 0 20 0 23 0 1 0
Shanade Mc Clelland Shanade Mc Clelland
Associate Director
4 reviews

About Shanade Born in Brighton, Shanade knew she wanted to be an estate agent from the tender age of 14 when she chose the profession as her preferred work experience option. Following her progression to branch man View full profile
Jemma Sawyer Jemma Sawyer
Negotiator
6 reviews

About Jemma After finishing her degree in Spanish at Cardiff University our bilingual negotiator Jemma rewarded herself with a year in Australia. Now a Kemp Town resident and regular, it's her local knowledge, pa View full profile

Job vacancies

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Fees

TENANT FEES -

Rent in advance: 1 Month, Deposit: 1 and a half months, Admin fee (referencing, check in, contracts and all paperwork): Β£200.00 inc VAT per applicant, Guarantor fee: Β£30.00 inc VAT

TDS registration fee: Β£50.00 inc VAT per tenant if the deposit is registered by Sawyer & Co, Β£0.00 if the deposit is registered by the Landlord.

End of tenancy checkout fee: Β£54.00 For studios and one beds, Β£72.00 For all others, All inclusive of VAT

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of Β£25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
Last updated at 11:15 AM 08/11/2017 by Shanade McClelland

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure




As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.



We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.



We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.



Our Complaints Procedure



If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.



If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.



If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:



Portslade Office & Brighton Office:

Mr Adam Farrell

Sawyer & Co

113 St Georges Road

Brighton

BN2 1EA



Hove Office:

Mr Chris Sawyer

Sawyer & Co

52 Church Road

Hove

BN3 2FN



A letter of acknowledgement will be sent to you within 3 working days. It will also:



Set out our understanding of your complaint and state when we will be able to reply in greater detail.



You may also be asked for additional information if this is required to assist resolving the matter.



Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.



In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.



If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:



The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).



The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.



The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.



The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 11:15 AM 08/11/2017 by Shanade McClelland

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