• Lee Cook
    Lee Cook
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    Emma
  • James Corcoran
    James Corcoran
  • Laura Kennedy
    Laura Kennedy
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    Jemma
No description for branch.
Sawyer & Co

113 St Georges Road Kemp Town, Brighton
East Sussex
BN2 1EA

01273 685 111
Jun 24,2017
Minithumbup
Jemma
By: 'D'
Jun 24,2017
0 people found
this helpful
Really helpful and supportive .. kind and friendly.. throughout our talks i experienced calm and supportive help.. also was given answers to my questions...
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Was this helpful? Yes
Jun 09,2017
Minithumbup
By: 'Mike George'
Jun 09,2017
0 people found
this helpful
I had the pleasure of dealing with shanaid and Harriet. With the way lawyers carried out the marketing of my property I had a tenant within 3 weeks. They kept me informed every step of the way. I would definitely recommend their services. Mike...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 22,2017
Minithumbup
Laura Kennedy
By: 'Annie'
Mar 22,2017
0 people found
this helpful
Laura was friendly and helpful from start to finish during the whole buying process. As first time buyers, her approachable attitude and willingness to answer our queries quickly was much appreciated. We would certainly recommend going through Sawyer & Co to prospective buyers and using Laura as your agent....
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Laura Kennedy
James Corcoran
By: 'Meredith and Lee, Brighton'
Mar 20,2017
0 people found
this helpful
Laura and James were extremely friendly and very helpful from the first viewing. They made the process easy and stress free. They were understanding and accepting of any questions we had and I have no worries about contacting them if needs be....
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Was this helpful? Yes
Dec 14,2016
Minithumbup
Emma
By: 'Mr Gladding'
Dec 14,2016
0 people found
this helpful
Recently had lots of correspondence due tennant moving out and a few items required immediate attention , this was dealt with very positively and I'm very grateful to all the members of staff that assisted this transition period to getting a new tennant. Very impressed with all the staff that helped out .. many thanks to all Mr Gladding 31 courcells Kemp town...
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Comment on agent fees
Normal fees
Was this helpful? Yes
Nov 25,2016
Minithumbup
Lee Cook
By: 'Paul'
Nov 25,2016
1 people found
this helpful
We recently purchased a property in woodingdean, Brighton. This process was made a great deal easier and smoother by the staff at Sawyer and co, especially Lee Cook who we mainly dealt with. Lee was very approachable and did everything he could to make this go as smoothly as possible. 10/10, very impressed and would highly recommend. Thanks again Lee, for your great work....
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Comment on agent fees
Good.
Was this helpful? Yes
Oct 28,2016
Minithumbup
James Corcoran
By: 'PippaM'
Oct 28,2016
0 people found
this helpful
Both James in Kemptown and Harriet from the Hove branch provided fantastic service, keeping me informed and providing advice. I would definitely recommend....
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Comment on agent fees
The fees were average for the area and I liked the fact your fees were lower for the tenant - one of the reasons I chose you.
Was this helpful? Yes
Oct 14,2016
Minithumbup
Lee Cook
By: 'Luke'
Oct 14,2016
0 people found
this helpful
Sawyer & Co provided excellent service throughout my sale. Lee helped resolve several problems and the sale might not have completed without his help. I'd thoroughly recommend them!...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 20,2016
Minithumbup
James Corcoran
By: 'Abby'
Jul 20,2016
0 people found
this helpful
I have been really impressed with the service when arranging to let out my flat in Brighton. James provided me with all the information I needed and was really helpful. My situation was a bit tricky as I was liaising from overseas but James ensured everything was dealt with promptly and efficiently. I would highly recommend Sawyers and co to friends....
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Comment on agent fees
Very reasonable agent fees, much better than I had expected.
Was this helpful? Yes
Jul 13,2016
Minithumbup
James Corcoran
Lee Cook
By: 'Z'
Jul 13,2016
0 people found
this helpful
It's hard to know where to start, very positive wonderful experience in dealing with Sawyer and Co Brighton brunch (Kemp Town). I've seen the flat (three flats with the same agent) on Rightmove & requested for the agent to contact me. The next day James called discussing my situation (my criteria for the flat etc) in which he suggested for me to view one of the three flats I've initially chose ( because it fits my criteria & I fit the criteria of the landlord). When James showed me aroun...
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Was this helpful? Yes
Jun 21,2016
Minithumbup
James Corcoran
By: 'Teresa Evans'
Jun 21,2016
0 people found
this helpful
James dealt with the letting and viewings of my property and was at all times professional, helpful, honest and extremely efficient - he gave me solid advice and guidance and also ensured that he found appropriate and suitable tenants for me, rather than opting for a quick let, which I appreciated, as I was happy to wait for the 'right' people. I particularly noted that he communicates fully at every stage of the process, keeping me informed and reassured at a stressful time, as a move often is ...
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Was this helpful? Yes
Jun 20,2016
Minithumbup
James Corcoran
By: 'DarkEuryalus'
Jun 20,2016
0 people found
this helpful
We were kept informed at all times what was happening with our tenancy and were treated as people, we would recommend this agency for anyone who is tired of being treated as second class....
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Comment on agent fees
We were very happy with the fees we paid this agent much less and reasonable than our last agent
Was this helpful? Yes
May 31,2016
Minithumbup
James Corcoran
By: 'Rebecca'
May 31,2016
0 people found
this helpful
Very friendly and helpful when the first property was not what we were looking for. Found us a really nice alternative which we ended up getting!...
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Comment on agent fees
In line with competitors
Was this helpful? Yes
Apr 14,2016
Minithumbup
Lee Cook
By: 'JulianG'
Apr 14,2016
0 people found
this helpful
Lee was incredibly helpful throughout the entire sale of my flat. Even when the buyer pulled out, he was very quick to re-.list the property and find a new buyer. The whole agency were very responsive and helpful and I would definitely use them again...
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Comment on agent fees
good
Was this helpful? Yes
Apr 11,2016
Minithumbup
Lee Cook
James Corcoran
By: 'Ying'
Apr 11,2016
0 people found
this helpful
My first flat purchase has not been smooth at all due to the vendor's problems. Lee was extremely helpful and efficient and went the extra mile to ensure that the purchase was completed before April. Lee always replied my emails at his earliest convenience. James is very friendly and enthusiast to his job. Thank you Lee and James!...
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Was this helpful? Yes
Apr 06,2016
Minithumbup
James Corcoran
By: 'G.Smith'
Apr 06,2016
0 people found
this helpful
James was very professional, honest and upfront throughout the viewing process and once we had decided on the flat was swift at replying to any queries and always helpful....
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Comment on agent fees
Honest and upfront about fees
Was this helpful? Yes
Mar 19,2016
Minithumbup
James Corcoran
Lee Cook
By: 'Chris'
Mar 19,2016
0 people found
this helpful
Both Lee and James have been absolutely stellar - genuine, friendly, clear and reassuring at every step of the way. They have always had time for all of my questions, give the personal touch, and as a tenant make me feel like a truly valued customer....
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Comment on agent fees
Yet to be paid
Was this helpful? Yes
Mar 15,2016
Minithumbup
Ashley Butler
By: 'A. Larter'
Mar 15,2016
0 people found
this helpful
We've just exchanged on our perfect property in Brighton. Ashley at Sawyer & Co was exemplary in his professionalism and courtesy throughout. We can't thank him enough!...
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Comment on agent fees
n/a
Was this helpful? Yes
Mar 08,2016
Minithumbup
Lee Cook
James Corcoran
By: 'Rikart58'
Mar 08,2016
0 people found
this helpful
Efficient and highly professional staff....what a change from the previous 'Total Management' service promised, but not delivered, by my previous managers. I had stuck with the previous for twelve years but I had long realised they were becoming ever less 'professional' . I sacked them for the management of a luxury apartment I own in Brighton. Sawyer staff completed the elements of a 'refurbishment' MISSED by the previous and found a new tenant at £1600/month, almost as soon as the apar...
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Comment on agent fees
The fee was 'negotiable' and was eventually the same as the earlier, BUT the terms in their contract were more favourable and the promises afforded by Sawyer gave me every confidence that I will be staying with them, indefinitely.
Was this helpful? Yes
Feb 29,2016
Minithumbup
Lee Cook
By: 'Claire'
Feb 29,2016
0 people found
this helpful
My flat purchase has been smooth with regular updates and supportive feedback. Lee contacted me regularly as the buyer to ensure I was in the picture. Thank you Lee!...
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Comment on agent fees
N/A as buying
Was this helpful? Yes
Feb 29,2016
Minithumbup
Ashley Butler
Georgia Nailard
By: 'Gavin'
Feb 29,2016
0 people found
this helpful
Very good and attentive service, an eye for detail and very good contact with us during the process of letting our property....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 25,2015
Minithumbup
Ashley Butler
Georgia Nailard
By: 'Susanna'
Nov 25,2015
0 people found
this helpful
I believe Sawyer & Co. are extremely lucky to have Ashley and his team. We saw something like six agencies before putting our flat for sale and more or less they all offered the same package… Eventually, to be frank, we had to choose the person more than the agency and somehow we believed in Ashley. He just had the right attitue, professional but very approachable, no pushy at all but with a great ability to persuade. And it was indeed the right choice….he manged to get an offe...
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Was this helpful? Yes
Nov 23,2015
Minithumbup
Ashley Butler
Georgia Nailard
By: 'ALW'
Nov 23,2015
0 people found
this helpful
Sawyer and Co provided me with absolutely phenomenal service. My transaction should have been simplicity itself - vacant property, cash purchase, no chain on either side - but in the end it turned into the most ridiculously complex mess of lease extensions and lack of various building permits that took a full eight months to unravel from offer accepted to completion. The fact that it got unraveled at all is entirely down to the efforts of Ashley Butler, who went way (way!) above and beyond in t...
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Was this helpful? Yes
Oct 28,2015
Minithumbup
Ashley Butler
Georgia Nailard
By: 'Amanda Perkins'
Oct 28,2015
0 people found
this helpful
Friends who have bought and sold in Brighton many times recommended Sawyer and Co to me as the only agents with whom they had had a totally positive experience. I called 3 agents that day and the warm, friendly and personable Georgia at Sawyer and Co left an excellent first impression. She made me feel really heard rather than just another prospect and was also the only 1 of the 3 who followed up with me that day as she had promised. Georgia passed my details on to Ashley. From the outset...
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Comment on agent fees
In a job such as Ashley's one sometimes has to work EXTREMELY hard for one's commission - this was certainly the case here and yet Ashley could not have been more gracious, warm and helpful. I honestly wish I was rich enough to pay double - not a sentiment I would ever have imagined offering in relation to agents fees going on my previous experiences!
Was this helpful? Yes
Oct 26,2015
Minithumbup
Ashley Butler
By: 'KempTownK'
Oct 26,2015
0 people found
this helpful
Ashley and his team at Sawyer and Co surpassed all my expectations as a vendor. It was simple and honest estate agency - he gave me a price range of what he felt my property was worth and within 2 weeks I had 3 offers, all of which were more than I thought I would ever achieve! From thereon in, Ashley was in regular contact with me and my solicitor ensuring the transaction was completed as smoothly as possible going beyond the call of the duty. It is no doubt a stressful time selling a prope...
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Comment on agent fees
Superb value for what work they done!
Was this helpful? Yes
Oct 22,2015
Minithumbup
Ashley Butler
Georgia Nailard
By: 'Gauranga!'
Oct 22,2015
0 people found
this helpful
Ashley is an extremely friendly and enthusiastic person. When he showed us the house I didn't feel like he was "trying" to sell it; he let us look around as we wished. Georgia phoned me regularly with updates on the situation, which was helpful at putting my mind at ease. Overall, very pleasant experience dealing with Sawyer and Co. I would say better than any other estate agents I've had interactions with. Thank you!...
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Was this helpful? Yes
Oct 20,2015
Minithumbup
Ashley Butler
By: 'Rachael'
Oct 20,2015
0 people found
this helpful
We sold our property through Ashley last year and I just wanted to say what a great service he provided - second to none! He got us a fantastic price and throughout what can be a very gruelling process he was in constant contact and very helpful. I highly recommend Ashley and his team - we would most definately use them again!...
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Was this helpful? Yes
Sep 28,2015
Minithumbup
Ashley Butler
By: 'paddypaddy'
Sep 28,2015
0 people found
this helpful
I dealt with Ashley Butler while buying a house who was very good. His communication is excellent and always gets back to you if you give him a call....
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Was this helpful? Yes
Sep 18,2015
Minithumbup
James Corcoran
Georgia Nailard
By: 'CDG'
Sep 18,2015
0 people found
this helpful
Helpful, informative, knowledgable about the area, flexible with visits. Provided advise about purchase, mortgage and letting potential. Overall good service...
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Was this helpful? Yes
Aug 18,2015
Minithumbup
Georgia Nailard
Ashley Butler
By: 'Chris Meyrick'
Aug 18,2015
0 people found
this helpful
Excellent and extremely helpful from start to finish. Anything I asked for or needed, Sawyers got the answers for me. I don't intend to sell the property I bought anytime soon, but when I do I will definitely use Sawyers. Thank you Georgia and Ashley!...
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Was this helpful? Yes
Areas covered
  • BN1
  • Brighton, Kemp Town, Ovingdean,
  • BN2
  • Woodingdean, Rottingdean,
  • BN10
  • Saltdean and Peacehaven
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 74% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ97,000
  • Max: ยฃ510,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0

NAEA ARLA TPOS TDS The Guild Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 9 0 17 0 20 0 1 0
Lee Cook Lee Cook
Branch Manager
77 reviews

About Lee Born in Gloucester, Lee's early career was in the hospitality industry. He took a year out, and travelled Europe, Australia and New Zealand before returning to the UK. He settled in Hove and joined th View full profile
Emma  - upload your photo Emma
1 reviews

About Emma No description set View full profile
James Corcoran James Corcoran
Senior Negotiator
16 reviews

About James James caught our attention in 2014 as a rising star, having been promoted rapidly during his 2 years as an agent in Horsham. He joined Sawyer and Co soon after, and has truly embraced the Sawyer and C View full profile
Laura Kennedy Laura Kennedy
Sales and Lettings Negotiator
19 reviews

About Laura Originally from Kent Laura has spent most of her career in the hospitality industry in London within a senior sales and marketing position. Laura moved to Hove a few years ago and couldn't wait to sta View full profile
Jemma  - upload your photo Jemma
1 reviews

About Jemma No description set View full profile

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Fees

No fees set.
Last updated at 3:35 PM 18/12/2014 by allAgents

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure




As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.



We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body รขย€ย“ the Ombudsman.



We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.



Our Complaints Procedure



If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.



If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.



If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:



Portslade Office & Brighton Office:

Mr Adam Farrell

Sawyer & Co

113 St Georges Road

Brighton

BN2 1EA



Hove Office:

Mr Chris Sawyer

Sawyer & Co

52 Church Road

Hove

BN3 2FN



A letter of acknowledgement will be sent to you within 3 working days. It will also:



Set out our understanding of your complaint and state when we will be able to reply in greater detail.



You may also be asked for additional information if this is required to assist resolving the matter.



Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.



In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.



If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:



The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
(Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).



The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.



The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.



The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 3:35 PM 18/12/2014 by allAgents

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