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Savills

Jewry Chambers, 44 Jewry Street Winchester
Hampshire
SO23 8RW

01962 841 842

Sep 14,2015
Minithumbdown
By:
Sep 14,2015
2 people found
this helpful
We trusted Savills to act in as if we were the client, as a tennant in a property. We asked if we could extend an extra month with an option for a further second, due to purchasing a property (outside of Savills). The agent understood our situation, and on the surface was happy to be of service. However, in hindsight we should not have trusted they would act in our best interest. We though we were renewing our tenancy with the extra rolling months, and when the first online contract was issue...
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What agent could do to change your mind?
Been honest about the situation rather than going behind out backs and not telling us we could not extend two months.
Was this helpful? Yes
By: Savills Lettings
Sep 14, 2015
View all comments (1)
I am very sorry to read your comments regarding the service you have received. Savills takes all feedback seriously and I would like our Head of Renewals to investigate the comments and issues you have made in your review as soon as possible. Please email your contact details to me directly at lettingscompliance@savills.com so that I can address your concerns. Yours faithfully, Theresa Wallace -Director, Head of Compliance and Customer Service, Lettings Savills....
Apr 09,2014
Minithumbdown
By:
Apr 09,2014
3 people found
this helpful
I was going to use savills to let my property in winchester, untill "*"the manager"*" opened her mouth, she treated her staff like dirt, I have never seen a manager act in such an unprofessional manor Bullying staff very very off putting. I went elsewhere....
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Was this helpful? Yes
By: Savills Lettings
Apr 23, 2014
View all comments (1)
I am very sorry to read your comment regarding a member of the Winchester Lettings Team. Savills takes all feedback seriously and I would like to investigate the comment you have made in your review as soon as possible. Please email your contact details to me directly at lettingscompliance@savills.com so that I can address your concerns. Yours faithfully, Theresa Wallace -Director, Head of Compliance and Customer Service, Lettings Savills....
Nov 06,2013
Minithumbdown
By:
Nov 06,2013
2 people found
this helpful
The Agent, did not respond to problems with the heating in an appropriate time. They were hard to get hold of, did not do a thorough inventory check, and charged us £200 admin fees for exiting the property which was taken out of the deposit. Excessive charges for contract entry, and contract renewal. Overall not very compentant lettings agents and would have had more luck dealing with the landlord directly!...
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What agent could do to change your mind?
Dealing with problems in a timely manner. Not charging extorshoante exit and entry fees into the contracts, as well as disproportionate renewal fees.
Was this helpful? Yes
By: Lettings Customer Services
Nov 06, 2013
View all comments (1)
I am sorry to hear that you are unhappy with your recent experience with Savills Winchester Lettings Team. Savills takes all feedback seriously and I would like to investigate the matters raised in your review as soon as possible. Please email your contact details to me directly at lettingscompliance@savills.com so that I can address your concerns. Yours faithfully, Theresa Wallace Head of Compliance and Customer Service, Lettings Savills....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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