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    Jade Cooke
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    Jade Dixon
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Unex House, 132-134 Hills Road Cambridge

01223 347 000

Dec 19,2014
Dec 19,2014
31 people found
this helpful
Following a flood at my apartment the letting agents from Savills Cambridge, consistently failed to act accordingly with my lease and in good faith to help remedy the situation. They kept my rent money despite the lease stating that it would be returned when the flat was rendered uninhabitable (it was a sewage flood), failed to take actions to limit my expenses, and blatantly lied about actions they claimed they were taking. I had to research UK law to determine what they were supposed to be d...
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Was this helpful? Yes
By: MF
May 24, 2016
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Update: Now over a year from the incident...The Ombudsman Service determined that Savills' complaint process was not followed, therefore Theresa Wallace's Jan 14th statement was false. To date no honest investigation has been accomplished for this case by Savills. I used the Tenancy Deposit Scheme to force this letting agency to release my funds. Before the TDS could award in my favor, Savills folded as they had no leg to stand on. I also worked directly with the utility companies to re-ass....
Jun 06,2014
Jun 06,2014
3 people found
this helpful
I was shown a house by an agent who didn't appear that interested, and didn't know a lot about the property, saying that a different agent had been doing the earlier viewings, this was his first day doing one. Soon after, I got a call from Savills asking me if I was interested in the property and did I want to make an offer - they claimed they had already got an offer for the asking price. I was a bit surprised, since I didn't think the property was worth the asking price, but in this market an...
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What agent could do to change your mind?
1) Been honest about whether an offer had indeed been made for the property 2) Known more about the house they were showing 3) If they were going to call me up and ask me whether I was interested in making an offer, at least be polite! Sneering is really not going to help the odds of making a sale.
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By: Savills UK
Jun 06, 2014
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I am very sorry to read your comments regarding a member of the Cambridge Sales Team. Savills takes all feedback seriously and I would like to investigate the matters raised in your review as soon as possible. Please email your contact details to my attention directly at emeyer@savills.com so that I can address your concerns. Best, Ed Meyer, Head of Department, Residential, Cambridge....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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