Quite possibly the most shocking experience I have had in dealing with an estate agent.
From initially communicating the wrong information of fundamental details such as is the property leasehold or freehold to unnecessarily getting involved in the communication between solicitors causing further delays. Admittedly the seller's solicitor was pretty bad at turning things around, but the agents at Sanderson James do not think twice about calling you up and blaming you for it. They are very unprof...
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What agent could do to change your mind?
EVERYTHING needs addressing, from customer relations, to common sense to acting professionally, to knowing the law rather than assuming it.
The purchase would have gone through quicker and smoother if the estate agent was not there. The same agent tenanted the property I was buying, yet they still managed to not get the property cleaned or looked at until the starting chasing the sale up.
I really hope I never have to deal with these individuals again, and I hope that this review helps someone to avoid a terrible estate agent. I had to make so many concessions to accommodate for the incompetence of the estate agent, that I cannot stress enough what a bad idea it is to use thisI e company.
To be completely fair I must say that when I dealt with Bianca and Jordan at the company I was given straight answers and never had the complete incompetence that xperienced with the rest of the staff there. I suppose a great improvement would be for those 2 individuals to educate their colleagues on the etiquette and behaviour expected. Clearly most of the staff their are solely driven on the commission in a property sale, it is strange that they do not understand that a good service will translate into more inevitable commission.
- Block Management
- Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees
0% accuracy of agent's valuations
Price range of properties reviewed
- Min: £185,000
- Max: £185,000
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Awards won by Sanderson James Ltd, Manchester M18 7JL