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Sanderson James Ltd

67 Reddish Lane Gorton, Manchester
Greater Manchester
M18 7JL

0161 231 0808

Dec 09,2014
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By:
Dec 09,2014
2 people found
this helpful
Quite possibly the most shocking experience I have had in dealing with an estate agent. From initially communicating the wrong information of fundamental details such as is the property leasehold or freehold to unnecessarily getting involved in the communication between solicitors causing further delays. Admittedly the seller's solicitor was pretty bad at turning things around, but the agents at Sanderson James do not think twice about calling you up and blaming you for it. They are very unprof...
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What agent could do to change your mind?
EVERYTHING needs addressing, from customer relations, to common sense to acting professionally, to knowing the law rather than assuming it. The purchase would have gone through quicker and smoother if the estate agent was not there. The same agent tenanted the property I was buying, yet they still managed to not get the property cleaned or looked at until the starting chasing the sale up. I really hope I never have to deal with these individuals again, and I hope that this review helps someone to avoid a terrible estate agent. I had to make so many concessions to accommodate for the incompetence of the estate agent, that I cannot stress enough what a bad idea it is to use thisI e company. To be completely fair I must say that when I dealt with Bianca and Jordan at the company I was given straight answers and never had the complete incompetence that xperienced with the rest of the staff there. I suppose a great improvement would be for those 2 individuals to educate their colleagues on the etiquette and behaviour expected. Clearly most of the staff their are solely driven on the commission in a property sale, it is strange that they do not understand that a good service will translate into more inevitable commission.
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By: Emma O'Rourke
Dec 10, 2014
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Hello and thank you for your review, as you are aware this was not your average house sale and there were a lot of hiccups along the way. We have our vendors best interest at heart and in respect we work very hard to try and get sales through quickly and as easy as possible. The issues that came to light when you was buying the property were solely out of our hands and due to the age of the property and information requested it wasn't plain sailing as you will agree. As for the repairs on the pr....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £185,000
  • Max: £185,000

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