Samuel Estates
4.5/5, 95 reviews
88% recommended
100% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
73% lettings fee satisfaction



Property Features

No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £432,000 £432,000
Lettings 75% 73% £965 £2,585
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
30 1 45 7 2 0 6 0 1 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Illegal Gas Supply, Sewage Issues, Unauthoriz......”

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May 22,2023
Minithumbdown
By: 'Daniel'
May 22,2023
1 people found
this helpful
Illegal Gas Supply, Sewage Issues, Unauthorized Entry, Leaking Ceiling and Rude Staff If you are thinking of renting a property through Samuel Estates - I can only encourage you to look elsewhere. I have been in my property for less than 5 months and since that ...
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“Samuel Estates rental management...”

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Oct 25,2022
Minithumbup
Lina
By: 'Amanda'
Oct 25,2022
0 people found
this helpful
Samuel Estates managed our rental property for us following their takeover of our original agency. Following some upheaval with several interim agents, Lina then managed our property for us and did so with efficiency and good communication. Any issues we had were resolved pretty quickly. ...
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“Appalling services!...”

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Dec 29,2021
Minithumbdown
Daniel
By: 'Fellie'
Dec 29,2021
1 people found
this helpful
Appalling services! I got in contact with the agency for one of their listed flats they had and was liaising with Bilal. During this progress he never informed me that he was going away on a holiday and never told me who would look after ...
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“Disgraceful incompetent people stay away at a......”

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Nov 23,2021
Minithumbdown
By: 'ulisse'
Nov 23,2021
1 people found
this helpful
Disgraceful incompetent people stay away at all costs. Really bad service, I had so many issues since the day I collected the key....
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“Very impressed with the service from Samuel E......”

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Oct 12,2021
Minithumbup
Daniel
By: 'Michele S'
Oct 12,2021
0 people found
this helpful
Very impressed with the service from Samuel Estates. I was returning from a work assignment in US and they made the process very simple even though I was not in UK. Also lovely house!...
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“I am very happy with the service I receive fr......”

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Oct 09,2021
Minithumbup
Lina
By: 'Andrew'
Oct 09,2021
1 people found
this helpful
I am very happy with the service I receive from the team at Samuel’s. Communication is excellent and very transparent. Particularly good at problem solving and providing solutions in all parties best interests. A special thanks to Lina S. for property management and Connie ...
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“Worst agency I have ever come across. Extreme......”

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Apr 15,2021
Minithumbdown
By: 'Tenant'
Apr 15,2021
1 people found
this helpful
Worst agency I have ever come across. Extremely negligent and rude. Refused to fix boiler in the midst of winter and during Covid-19. Staff are incompetent and don't respond to emails. Then when chased up you are then informed they've left or been let go....
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“Lived in a flat managed by Samuel Estates for 6 years. ......”

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Feb 17,2021
Minithumbdown
By: 'ty_1970'
Feb 17,2021
2 people found
this helpful
Lived in a flat managed by Samuel Estates for 6 years. Any repairs or issues always took several months and endless nagging to get them to address anything, including two collapsed ceilings, water leaks, mice and cockroaches. Communication is non-existent and they will ignore you, shout ...
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Comment on agent fees
Fees have been waived due to rental laws now, but I paid ridiculous amounts in fees including paying double the amount for a contract renewal because they new this law was being implemented the next year.
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“Highly unprofessionalThis is the worst agenc......”

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Nov 03,2020
Minithumbdown
By: 'Ollie'
Nov 03,2020
3 people found
this helpful
Highly unprofessional This is the worst agency and management company I have had to deal with since I moved to London. I regret taking the flat and there were some red flags from the start. As soon as I said I was taking the flat, ...
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“Dreadful agency....”

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Oct 01,2019
Minithumbdown
By: 'K'
Oct 01,2019
1 people found
this helpful
Dreadful agency. By our own bad judgment, we used them for both lettings and sales (as landlord and then vendor). Awful experience on both sides. Would not recommend. I sent details of my complaints (they were multiple) to the MD and never received a response....
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“Horrible experience...”

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Apr 05,2018
Minithumbdown
Stefano
By: 'Ruby'
Apr 05,2018
2 people found
this helpful
I had the most horrible experience with this agency. I booked a viewing, coming all the way from Manchester just to get a phone call while on the train telling me that the property has been let. Stefano was completely unprofessional, not letting me know ...
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“Excellent...”

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Apr 05,2018
Minithumbup
Haisam
By: 'Samuel'
Apr 05,2018
0 people found
this helpful
Haisam has been a pleasure to deal with from a Landlords point of view. Very professional, courteous, informative and has always kept me informed of the latest updates in terms of tenancy viewings, feedback and offers. A pleasure to work with....
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Comment on agent fees
Good!
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“I have to say haisam Ali has to be one ......”

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Dec 12,2017
Minithumbup
Haisam
By: 'Sal-vee'
Dec 12,2017
0 people found
this helpful
I have to say haisam Ali has to be one of the best letting advisor Iv come across he was sooooo helpful and tried to take some stress away from me as I needed a new place before Christmas.. he was on point with the ...
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Comment on agent fees
It's ok
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“I have been impressed with the service of the lettings ......”

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Nov 29,2017
Minithumbup
By: 'Matt'
Nov 29,2017
0 people found
this helpful
I have been impressed with the service of the lettings team from start to finish - Chanelle and Shani made the whole process very easy. As a first time landlord I felt well advised on everything that needed to be in place and a tenant ...
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Comment on agent fees
Very competitive on fees
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“Amazing service especially from Lauren! She went above and beyond ......”

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Oct 26,2017
Minithumbup
Lauren
By: 'Pat'
Oct 26,2017
0 people found
this helpful
Amazing service especially from Lauren! She went above and beyond to help me secure the property. She was helpful and understanding throughout the process. I would highly recommend this agent...
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“Samuel Estates is an extremely professional estate agent who provide ......”

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Jul 24,2017
Minithumbup
Mark
By: 'N'
Jul 24,2017
0 people found
this helpful
Samuel Estates is an extremely professional estate agent who provide an exceptional service when marketing and selling properties. My property sold in less than a week using Samuel Estates. The service I received from the start to the end of the sale was excellent. Friendly ...
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Comment on agent fees
Very reasonable.
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“Paul Ahearn and all the colleagues I have dealt with ......”

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Jan 13,2014
Minithumbup
Paul
By: 'ParisLondon'
Jan 13,2014
1 people found
this helpful
Paul Ahearn and all the colleagues I have dealt with at Samuel Estates over the past 5 years have demonstrated professionalism at all times. They have also been pleasantly polite and welcoming whenever I have phoned or visited their office in Balham. Five years ago, they ...
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“very dissapointed with the lack of response from email contacts ......”

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Apr 25,2012
Minithumbdown
By: 'jonrodd'
Apr 25,2012
1 people found
this helpful
very dissapointed with the lack of response from email contacts regarding 2 properties i was trying to arrange a viewing for. This agent along with many others now extensively use the internet for advertising so you would think that an enquiry via email would be dealt ...
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What agent could do to change your mind?
Treat customers with the respect they deserve. Prioritise on emails and not leave them for days prior to response or fail to respond at all and certainly dont try and argue with a potential customer.
Attached Filesnbsp;
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By: Paul Ahearn
Apr 26, 2012
View all comments (1)
Hi Jonrodd, I am sorry to hear about the poor service you have received and I totally agree that if you request a viewing via the internet that your lead is responded to within 24hrs. I must however advise that you have posted a negative report on the wrong agents account. From your post, I take it you were dealing with Samuels Estate Agents in Exeter, whereas we are Samuel Estates and are based in London SW19.) I have requested that this post be removed. I would like to wish you all ...

“We were very impressed with the service we recieved. All ......”

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Apr 11,2012
Minithumbup
Muhammad
By: 'Chris'
Apr 11,2012
4 people found
this helpful
We were very impressed with the service we recieved. All steps were explained to us very cleary and Muhammad was very reliable and the process overall was made very clear and was very effiicient. I would definetely recommend Samuels....
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“The team at Samuels have been by far the most ......”

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Mar 28,2012
Minithumbup
Frik
By: 'Richard'
Mar 28,2012
2 people found
this helpful
The team at Samuels have been by far the most impressive, thorough and friendly agents I have ever dealt with, as a tenant in London for nearly 10 years in various locations. Not only did they help me identify an area that met my criteria, they ...
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“Samuel Estates were excellent in letting and managing my property. ......”

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Mar 08,2012
Minithumbup
Natalie
By: 'Natasha'
Mar 08,2012
3 people found
this helpful
Samuel Estates were excellent in letting and managing my property. Each member of staff was friendly, helpful and very efficient. I am pleased to say that Samuel Estates would be my first choice if I were to let or sell my property in the future. ...
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“Scott Kelly and his team provide an excellent service within ......”

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Feb 23,2012
Minithumbup
Scott
By: 'Seb'
Feb 23,2012
2 people found
this helpful
Scott Kelly and his team provide an excellent service within the area they serve. I would recommend them whole heartedly over any of the other local estate agents. Having lost all my faith in estate agents last year (most due to the poor service of ...
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“We dealt with Muhammad Suleman, at the 38 Blaham hill branch, ......”

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Feb 16,2012
Minithumbup
Muhammad
By: 'Jonathan'
Feb 16,2012
2 people found
this helpful
We dealt with Muhammad Suleman, at the 38 Blaham hill branch, and he was friendly, professional and efficient throughout. We were helped through the process of securing the accommodation at every step, informed of developments and eventually put in touch with the landlord so we could ...
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“I have a couple of properties that I have let ......”

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Feb 07,2012
Minithumbup
Mark
By: 'FO'
Feb 07,2012
2 people found
this helpful
I have a couple of properties that I have let through Samuel Estates and I am very happy with the results so far. I would recommend Mark Bainbridge for lettings as he has a professional, sensible, grounded and well researched approach which helped me in ...
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“Had problem with boiler noticed evening before ,morning after made ......”

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Jan 31,2012
Minithumbup
Frik
By: 'Bruno'
Jan 31,2012
2 people found
this helpful
Had problem with boiler noticed evening before ,morning after made agent aware and had contractors on site within 10mim! Beat that . Always helpful and friendly ....
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“We have been looking for a while a nice place ......”

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Jan 25,2012
Minithumbup
By: 'Kornelia'
Jan 25,2012
2 people found
this helpful
We have been looking for a while a nice place to leave, also that's was first experience with agancy property as before we have been renting from the private owner directly and so far so good. We came across really good, friendly service. We found ...
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“My washing machine died on the wednesday morning. I informed ......”

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Jan 18,2012
Minithumbup
By: 'Tim'
Jan 18,2012
3 people found
this helpful
My washing machine died on the wednesday morning. I informed the agent on the wednesday evening. It was examined on the thursday afternoon and replced on the Friday morning - very quick, helpful service....
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“We have been letting with the team at Samuel Estates ......”

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Nov 21,2011
Minithumbup
By: 'MarcusAnja'
Nov 21,2011
2 people found
this helpful
We have been letting with the team at Samuel Estates for 2 and a half years now and it's been an absolute pleasure working with them. Our initial interaction was easy and they were really helpful in finding us the apartment my wife and I were ...
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“We have just let a flat managed by a private ......”

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Nov 18,2011
Minithumbup
By: 'Leslie'
Nov 18,2011
2 people found
this helpful
We have just let a flat managed by a private landlord through Samuel Estates. I cannot praise this agent highly enough. Their approach is personal and sincere, with no pressurising or faux "panic" pushed onto us (as we had with other estate agents). Every step ...
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“I don't usually write online reviews however I really must ......”

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Nov 01,2011
Minithumbup
By: 'Ade'
Nov 01,2011
3 people found
this helpful
I don't usually write online reviews however I really must applaud the service I have had over the last 6 years with Samuel Estates. I first encountered Nick Samuel when I purchased a property in Abbey Mills, he was in the process of opening his first ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Regional Awards won by Samuel Estates

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