• Lisa Royle
    Lisa Royle
  • Lewis McLarty
    Lewis McLarty
  • Caroline ODea
    Caroline ODea
  • Katherine Taylor
    Katherine Taylor
  • Joanne Kimber
    Joanne Kimber
  • Fran Whittle
    Fran Whittle
With our newly established, aspirational office dating 2008 being filled with a wealth of experience and knowledge, in both residential sales and lettings, you are assured to receive an efficient package that doesnt just pride itself on results but also on service.
Ryder & Dutton

132 Yorkshire Street Rochdale
Greater Manchester
OL16 1LD

01706 356402
May 24,2017
Minithumbup
Lisa Royle
By:
May 24,2017
0 people found
this helpful
Very good communication throughout sales process. Despite some setbacks which were not the fault of the agent, but contractual complexities with securing the mortgage, Lisa was always approachable, helpful and informative. Liaised with vendors and myself to provide very valuable expertise in sales and ensured that both parties were fully updated throughout the process from viewing to exchange. Would recommend highly - thanks Lisa!...
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Was this helpful? Yes
By: Lisa Royle
May 24, 2017
Thank you for the kind words Adam good luck in your new home.
May 20,2017
Minithumbdown
Caroline ODea
By:
May 20,2017
0 people found
this helpful
I am truly digusted in Ryder and duttons shocking customer service and lack of acknowledgment, service and maintanenence firstly they failed to contact me regarding the property I had applied for and paid 200 admin fees for them to follow up and keep in touch with me wich they failed to do so on many occasion after me taking time out to ring them continuously to try and find out what was going on regarding my property I finnally was told I had been accepted we then move in to the house and they ...
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Was this helpful? Yes
By: Caroline O Dea
May 24, 2017
Good afternoon Scarlett and Glenn

May I firstly express my sincere apologies that you feel this way , I pride myself on the customer service I provide and therefore was surprised to see this review. Whilst we try and assist all our tenants when moving into a property unfortunately we are unable to familiarize ourselves with the appliances in all our the properties under our management. However I am more than happy to address any problems you have and I have tried to contact you both this afternoon and I will continue to do so that we can discuss these issues further. Kind Regards
Caroline
May 18,2017
Minithumbup
Lisa Royle
By:
May 18,2017
0 people found
this helpful
After having a bad experience with another Rochdale Estate Agent, it was a relief to discover that Ryder and Dutton were what I hoped they would be, professional and attentive and thanks to Lisa Royle in particular. Not the cheapest Agents but there are some Horrendous ones out there offering services on a shoestring, beware!...
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Comment on agent fees
Little excessive I felt.
Was this helpful? Yes
By: Lisa Royle
May 19, 2017
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Hi Malcom, thank you so much for your kind words, I'm glad you were happy with our service. If we can help in the future please let us know. ...
May 17,2017
Minithumbup
Fran Whittle
Lisa Royle
By:
May 17,2017
0 people found
this helpful
Our experience with the Rochdale Ryder&Dutton branch was pleasant from start to finish we mainly dealt with Fran Whittle who kept us up to date step by step which is reassuring to any prospective buyers , thank you Fran...
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Comment on agent fees
I only bought from this agent so I am not aware of there fees
Was this helpful? Yes
By: Fran Whittle
May 19, 2017
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Thank you for such an amazing review. I'm happy you feel you had a good experience with ourselves. I wish you the very best for the future and if you ever require our assistance again, please do not hesitate to get in touch. ...
May 12,2017
Minithumbup
Katherine Taylor
By:
May 12,2017
0 people found
this helpful
Katherine has always dealt with our rental properties efficiently and responds promptly to any emails and/or queries. She oversees the properties with regard to ourselves and our tenants in a professional manner....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
May 10,2017
Minithumbup
Caroline ODea
Katherine Taylor
By:
May 10,2017
0 people found
this helpful
Two properties managed by R&D both properties are checked on a regular basis. When issues have arisen, either with tennants queries or with the tennants themselves they have been addressed satisfactorily with suitable conclusions....
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Was this helpful? Yes
May 05,2017
Minithumbup
Lisa Royle
By:
May 05,2017
0 people found
this helpful
I have to say that Lisa was very helpful in all aspects of the sale of my property, the full experience was of total professionalism from the outset. I cannot fault the team there, even when things got complicated it was dealt with in a professional manner....
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Comment on agent fees
The fees are as all the local estate agents in the area.
Was this helpful? Yes
May 05,2017
Minithumbup
Lisa Royle
By:
May 05,2017
0 people found
this helpful
I would definitely recommend Lisa Royle. I found her to be both friendly and professional and always kept me informed as to how the sale of my property was progressing. Very happy, thank you Lisa....
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Comment on agent fees
Good
Was this helpful? Yes
May 04,2017
Minithumbup
Fran Whittle
Lisa Royle
By:
May 04,2017
0 people found
this helpful
Very good information feed back from staff members even when the news was not good so I would like to say thank you for all your efforts My only gripe many many times could not get through to anybody on the phone however emails always answered very swiftly....
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Was this helpful? Yes
May 03,2017
Minithumbup
Caroline ODea
By:
May 03,2017
0 people found
this helpful
As usual, Caroline's been terrific. This flat (38 Lavenham Close, Bury) relet really quickly and I was kept informed throughout.Couldn't have asked for better, really....
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Comment on agent fees
All good
Was this helpful? Yes
Apr 28,2017
Minithumbup
Lisa Royle
By:
Apr 28,2017
0 people found
this helpful
I have been very pleased with the service i have received from R and D . I have had weekly updates from the office and my main link Lisa has done everything that she promised through out the time my house was on the market. I felt confident allowing the agents to show people round the house in my absence . Thank you Lisa and the team...
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Apr 27,2017
Minithumbup
Lisa Royle
By:
Apr 27,2017
0 people found
this helpful
Lisa has been extremely professional, helpful and friendly throughout our entire purchase procedure. I would have no hesitation recommending Ryder & Dutton as an estate agent company. Many thanks Lisa for all your help in making this a very smooth purchase....
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Lisa Royle
Katherine Taylor
By:
Apr 25,2017
0 people found
this helpful
Excellent service, have helped me a lot when I had problems with a troublesome tenant. always willing to help and are always on the ball....
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Comment on agent fees
good
Was this helpful? Yes
Apr 23,2017
Minithumbup
Caroline ODea
Katherine Taylor
By:
Apr 23,2017
0 people found
this helpful
I was attended by Katherine who so me the flat. She arrived some minutes before our appointment and was very nice and helpful. After this I was in contact with Caroline who was in charge of administrative issues. She always contacted me quickly by phone every time she needed something. She was very attentive. The only issue is in regards email communication: it usually takes a couple of days to receive an answer. But still I am satisfied with the service they provided to me....
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Comment on agent fees
No comments
Was this helpful? Yes
Apr 22,2017
Minithumbup
Caroline ODea
By:
Apr 22,2017
0 people found
this helpful
CRoline has been handling my property rental for about 18 months. In that time she has taken care of an unpaid rent case where the tenant vacated the property. Because I had the insurance with Ryder and Sutton, I didn't lose a penny in rent and all court costs were covered. Caroline dealt with all this and kept me informed throughout (stressfee for me!) I would recommend the insurance, a small price for the help you get. When any maintenance has needed doing, Caroline has organised this for me a...
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Comment on agent fees
Value for money
Was this helpful? Yes
Apr 13,2017
Minithumbup
Caroline ODea
By:
Apr 13,2017
0 people found
this helpful
Caroline was great to work with. She was fast to respond to my queries and kept me informed through the process. I'm pleased I've chosen Ryder & Dutton to manage my property....
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Was this helpful? Yes
Apr 12,2017
Minithumbup
Caroline ODea
Katherine Taylor
By:
Apr 12,2017
0 people found
this helpful
Prompt and efficient from the start to the end of the letting process. I was kept informed throughout the process. thanks....
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Apr 07,2017
Minithumbup
Lisa Royle
By:
Apr 07,2017
0 people found
this helpful
Lisa was very helpful, efficient and professional from start to finish of the selling process. As I was selling my parents' family home it was quite an emotional time, but Lisa was friendly and reassuring and easily contactable. Her expertise in selling property was evident and she offered good advice, always keeping us well-informed throughout. Thank you also to Stewart and Fran. An excellent team. I would recommend using Ryder and Dutton....
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Comment on agent fees
Expensive in relation to the value of the house, but worth it with regard to the service offered.
Was this helpful? Yes
Mar 27,2017
Minithumbup
Caroline ODea
By:
Mar 27,2017
0 people found
this helpful
Prompt,efficient and intelligent service at all times. Always returned calls and where there were problems with prospective tenants advised solutions. First class....
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Comment on agent fees
Seem about the market norm.
Was this helpful? Yes
Mar 27,2017
Minithumbup
Lisa Royle
By:
Mar 27,2017
0 people found
this helpful
Very coporative and very efficient and help full I have given 5 star rating I would recommend this firm to anyone...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Stewart Kay
Mar 29, 2017
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Thank you for the recommendation Mohammed, i'm pleased to see we have provided you with as much help as possible. Everyone in the office wants to wish you all the best for the future. ...
Mar 23,2017
Minithumbup
Katherine Taylor
By:
Mar 23,2017
0 people found
this helpful
As a Landlord, I've always found Katherine to be very professional in her work, but also have a very friendly manner. Great combination....
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Caroline ODea
By:
Mar 20,2017
0 people found
this helpful
Caroline dealt with the re letting of the rental property very professionally, making sure that the new tenant was thoroughly checked for suitability and financial stability. She kept us informed at all times....
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Comment on agent fees
good
Was this helpful? Yes
Mar 16,2017
Minithumbup
Caroline ODea
Fran Whittle
By:
Mar 16,2017
0 people found
this helpful
Excellent service throughout. Caroline was extremely helpful and informative from the start. Fran was always welcoming and polite when calling in....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 14,2017
Minithumbup
Lisa Royle
By:
Mar 14,2017
0 people found
this helpful
Lisa was really helpful throughout, she kept us informed and she made sure our interests as vendors were maintained. She made the whole process less stressful. Both me and my husband rate her high and would recommend her to anybody seeking for a good honest and reliable agent ....
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Was this helpful? Yes
By: Stewart Kay
Mar 22, 2017
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Thank you for such an amazing review. All the staff at Ryder & Dutton pride themselves on offering exceptional customer service and i'm really pleased you and Richard feel you have received this. All the team here want to wish you the very best for the future and if you ever require our assistance again, please do not hesitate to get in touch. ...
Mar 14,2017
Minithumbup
Lisa Royle
By:
Mar 14,2017
0 people found
this helpful
The whole process of being a first time buyer was made much easier by Lisa at Ryder and dutton. Always available to help and easily contactable if there was ever a problem...
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Comment on agent fees
No agent fees
Was this helpful? Yes
By: Stewart Kay
Mar 22, 2017
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Thank you for the review Nick, we are really pleased to hear as a first time buyer you felt the whole process was made easier by ourselves, this is what we stride to do for every client, each and every day. We hope you have settled into your new home and are on hand for any further help or questions you may have. ...
Mar 13,2017
Minithumbup
Lisa Royle
Fran Whittle
By:
Mar 13,2017
0 people found
this helpful
Great service from Lisa, Fran and Andy. No problems, nice and easy, kept well informed. We can't wait to get the keys now. Thank you....
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By: Stewart Kay
Mar 22, 2017
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Thank you for the review Craig, not long to go now until you can have your keys to your new home. ...
Mar 11,2017
Minithumbup
Lisa Royle
By:
Mar 11,2017
0 people found
this helpful
The service we received was very good. Lisa was extreme helpful, friendly and kept us informed every step of the way....
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Comment on agent fees
Good
Was this helpful? Yes
By: Stewart Kay
Mar 22, 2017
View all comments (1)
Thank you very much for the review Paul. We hope you're enjoying your new home and would be delighted to help you again if you ever require our service in the future. ...
Mar 09,2017
Minithumbup
Katherine Taylor
Caroline ODea
By:
Mar 09,2017
0 people found
this helpful
Great costumer service and try all in there power to make sure any issues are fixed as soon as possible. Would definitely recommend using ryder and dutton again and Caroline and Katherine should be congratulated for there hard work they give to the business keep up the great work...
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Comment on agent fees
good
Was this helpful? Yes
Mar 06,2017
Minithumbup
Lisa Royle
By:
Mar 06,2017
0 people found
this helpful
I have just recently purchased my new home from Ryder and Dutton. Stewart was very help with advice and accommodating. Lisa was extremely helpful and kept me Up to date, she was a great link between the vender and myself. Lisa was fantastic at enquiries and chasing up all the necesary parties. I would gladly have her act on my behalf as I know the timescales would be met as much as possible. Thank you....
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By: Stewart Kay
Mar 07, 2017
View all comments (1)
Hi Jo, thank you very much for the review. Both myself and Lisa are really pleased the purchase went smoothly for you, and now you can enjoy your new home ready for the year ahead. If you ever require our help or assistance again in the future please feel free to contact the office. All the best. ...
Mar 02,2017
Minithumbup
Lisa Royle
Fran Whittle
By:
Mar 02,2017
0 people found
this helpful
Lisa handled the sale of my house, which completed on the 1st March 2017. Lisa has been professional throughout and has an approachable, friendly manner. Lisa and Fran kept me updated weekly or whenever a significant development occurred. We encountered several obstacles and stumbling blocks but they both went above and beyond all my expectations, working with agents and solicitors right down the chain to pull the exchange together. I'm genuinely delighted with the service and can't recommend Li...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Stewart Kay
Mar 03, 2017
View all comments (1)
Thank you very much for the kind words and wonderful review Leanne. All the team are delighted we have managed to pull the sale together for you and now finally you can start to enjoy your new surroundings! Thank you for your time and patience Leanne, it's been a pleasure dealing with you. Good luck and all the best for the future. ...
Areas covered
  • OL11
  • OL12
  • OL15
  • OL16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £12,500
  • Max: £575,250

Letting
  • Min: £0
  • Max: £0

NAEA ARLA RICS NALS Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
43 1 35 3 86 0 94 4 5 0
Lisa Royle Lisa Royle
Senior Negotiator
146 reviews

About Lisa I am a dedicated member of the Ryder and Dutton team with over 11 years of experience within the company, I can offer warm friendly advice from going on the market right through to completion. View full profile
Lewis McLarty Lewis McLarty
Manager
41 reviews

About Lewis With a proactive approach and extensive local knowledge, I’ll always be on hand to assist in any aspect of your purchase or sale View full profile
Caroline ODea Caroline ODea
Portfolio Manager
131 reviews

About Caroline No description set View full profile
Katherine Taylor Katherine Taylor
Inventory Clerk and Accompanied Viewer
115 reviews

About Katherine No description set View full profile
Joanne Kimber Joanne Kimber
Inventory Clerk & Accompanied Viewer
14 reviews

About Joanne No description set View full profile
Fran Whittle Fran Whittle
Residential Estate Agent
20 reviews

About Fran No description set View full profile

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Last updated at 2:53 PM 14/04/2014 by allAgents

Complaints Procedure

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Last updated at 2:53 PM 14/04/2014 by allAgents

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