• Kris Street
    Kris Street
  • Molly Walton
    Molly Walton
  • Susan Francis
    Susan Francis
  • Rachael Howard-Cofield
    Rachael Howard-Cofield
  • Sarah Green
    Sarah Green
  • Shannon Laycock
    Shannon Laycock
  • Lauren coomber
    Lauren coomber
No description for branch.
Ryder & Dutton

68 Bank Street Rawtenstall, Rossendale
Lancashire
BB4 8EG

01706 227999


Properties for sale
Properties for rent
Dec 07,2017
Minithumbup
Sarah Green
Rachael Howard-Cofield
By: 'Connor b'
Dec 07,2017
0 people found
this helpful
Wonderful customer service provided, all staff very friendly and helpful and always on hand if you need them. It's mine and my partners first place together and they have reassured us much more than any other estate agent near us. Even now that they have handed the keys over they are still her to help with anything we need...
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Comment on agent fees
Good
Was this helpful? Yes
By: Sarah Green
Dec 08, 2017
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Thank you for your kind words Connor. On behalf of myself and my colleague Rachael we wish you and Katie the best of luck in your new home. Merry Christmas. ...
Dec 06,2017
Minithumbup
Lauren coomber
By: 'Myke'
Dec 06,2017
0 people found
this helpful
Excellent Communications throughout the transaction would recommend to all ! I would defiantly be using Ryder & Dutton again in the future....
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Was this helpful? Yes
Dec 01,2017
Minithumbup
Shannon Laycock
By: 'Tom and Emily'
Dec 01,2017
0 people found
this helpful
Shannon was great at chasing up all parties when information was needed and kept us up to date with everything throughout the process...
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Was this helpful? Yes
By: Shannon Laycock
Dec 01, 2017
View all comments (1)
Thank you both for your kind feedback and chocolates. I hope that you settle in to your new home. Have a lovely Christmas! ...
Nov 01,2017
Minithumbup
Shannon Laycock
By: 'Highly recommended'
Nov 01,2017
0 people found
this helpful
Would highly recommend to anyone looking to sell their property. Shannon and the team were very helpful with the sale of my bungalow and the weekly updates were fantastic, especially as I don't live in the area....
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Comment on agent fees
Good
Was this helpful? Yes
By: shannon laycock
Nov 02, 2017
View all comments (1)
Thank you for taking the time to write a review with the service that you have received. It's was my pleasure to keep you update as much as possible. I really appreciate your kind words. If you do require any further assistance I will be more than happy to help. ...
Nov 01,2017
Minithumbup
Shannon Laycock
By: 'Liz'
Nov 01,2017
0 people found
this helpful
Ryder and Dutton Rawtenstall were professional and helpful throughout the process of selling our house and kept us regularly updated on any developments....
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Comment on agent fees
I feel Ryder and Dutton's fees are fair.
Was this helpful? Yes
By: Shannon Laycock
Nov 02, 2017
View all comments (1)
Thank you Liz. It was a pleasure to help and keep you regularly updated throughout the process. ...
Oct 19,2017
Minithumbup
Shannon Laycock
By: 'Mr and Mrs Nuttall'
Oct 19,2017
0 people found
this helpful
Buying our new property with the help of Shannon and her colleagues has made the whole process from start to completion far less stressful than any previous estate agents we have had similar dealings with. We have been kept in the loop at all times, and leased with solicitors as expected. Well done Shannon...
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Comment on agent fees
Good
Was this helpful? Yes
By: Shannon Laycock
Oct 20, 2017
View all comments (1)
I am very pleased that the purchase has not been stressful for you. It has been a pleasure dealing with things on your behalf. Good luck with your new home and if you do require any further assistance I will be more than happy to help. Thank you ...
Oct 19,2017
Minithumbup
Shannon Laycock
By: 'Butterfly67'
Oct 19,2017
0 people found
this helpful
The negotiation process was quick and efficient. I was kept informed of the sale progress at every point. Very friendly and accommodating....
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Was this helpful? Yes
By: Shannon Laycock
Oct 20, 2017
View all comments (1)
Thank you for your feedback. we are glad that you were happy with the service you received. If you need anything in the near or distant future please feel free to contact us. ...
Oct 18,2017
Minithumbup
Shannon Laycock
By: 'David Taylor'
Oct 18,2017
0 people found
this helpful
Thank you very much for an excellent service Our property sold quickly Throughout the process staff have been very pleasant and communication has been excellent...
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Comment on agent fees
I am very happy with the fees Staff have carried out a lot of work
Was this helpful? Yes
By: Shannon Laycock
Nov 02, 2017
View all comments (1)
It was an absolute delight dealing with you both! Thank you so much for you kind words. I hope you have settled in to your new home. Good luck with everything! If you do need any further assistance I will be more than grateful to help again. ...
Oct 18,2017
Minithumbup
Sarah Green
By: 'Dionne'
Oct 18,2017
0 people found
this helpful
Sarah is the only staff to actually get back to me and keep me informed on all my problems , and getting the jobs done I've reported, so thank you x...
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Was this helpful? Yes
By: Sarah Green
Oct 20, 2017
View all comments (1)
Hi Dionne thank you for your kind comments. I am so pleased that we are sorting the issues for you. Regards Sarah ...
Oct 11,2017
Minithumbup
Rachael Howard-Cofield
By: 'Mark Annis'
Oct 11,2017
0 people found
this helpful
Rachael Howard-Cofield has been accessible at all times and responsive when I have wanted to obatin advice or check on progress....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 11,2017
Minithumbup
Sarah Green
By: 'Mark Annis'
Oct 11,2017
0 people found
this helpful
Sarah has kept me informed every step of the way in securing a tenant for the property and when she has promised to come back to me by a certain time, she has done....
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Comment on agent fees
Good
Was this helpful? Yes
By: Sarah Green
Oct 20, 2017
View all comments (1)
Thank you for your comment. I am glad that I could be of assistance for you Mark. Regards Sarah ...
Oct 07,2017
Minithumbup
Shannon Laycock
By: 'Jackie'
Oct 07,2017
0 people found
this helpful
We received a really professional service from everyone in the office - everyone seemed to be aware of our situation and Shannon in particular was really helpful and kept us informed every step of the way. Our buyer was very impatient and wanted to exchange contracts at the earliest opportunity, and Shannon liaised with both parties regularly and efficiently. We opted for accompanied viewings and these were arranged without a hitch. I'd have no hesitation in recommending the office to prosp...
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Comment on agent fees
Fixed and very reasonable
Was this helpful? Yes
By: shannon Laycock
Oct 10, 2017
View all comments (1)
I am very pleased that you were happy with the service you received from our selves. It was a pleasure keeping you updated though out the sale. If for any reason you need anything in the future, please do not hesitate to contact us. Thank you for your lovely feedback. ...
Oct 05,2017
Minithumbup
Shannon Laycock
By: 'RobBaines'
Oct 05,2017
0 people found
this helpful
Shannon has been excellent in helping us through our first time of buying a property! She's been proactive with getting information and chasing people who needed to be chased! She was always quick to get in touch with new information! Couldn't have asked for a better person to help guide us through the process! Thank you!...
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Was this helpful? Yes
By: Shannon Laycock
Oct 10, 2017
View all comments (1)
Thank you for your feedback. I really do appreciate it. Was a pleasure helping you though your first time buying a property and if in the future you need any further assistance please feel free to contact us. ...
Sep 28,2017
Minithumbup
Shannon Laycock
By: 'fran'
Sep 28,2017
0 people found
this helpful
From enquiring to purchasing a property at Ryder & Dutton Rawtenstall Shannon & team Looked after all my enquiries with enthusiasm & professionalism, yes would recommend this team,...
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Comment on agent fees
Good
Was this helpful? Yes
By: Shannon Laycock
Sep 28, 2017
View all comments (1)
We are very pleased that you are happy with the service you received. If you do require any further assistance please do not hesitate to contact us. ...
Sep 25,2017
Minithumbup
Shannon Laycock
By: 'Tomais'
Sep 25,2017
0 people found
this helpful
Helen Norman was a big factor in my decision to use Ryder and Dutton. She knew her market, wanted to do well for me and was very supportive. Jeannette managed the process through and was extremely good at getting information from the solicitors and acting as a go between. She also made sure there was a dialogue with the buyer that kept both of us up to date. If for some reason Jeannette wasn't available I knew Shannon would either give me an answer or find it for me. The only downside was the so...
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Comment on agent fees
Fees matched to local norms
Was this helpful? Yes
Sep 22,2017
Minithumbup
Shannon Laycock
By: 'Paul Fielding'
Sep 22,2017
0 people found
this helpful
Very pleased with the service and good communication and updates at various stages in the transaction overall a good experience....
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Comment on agent fees
Fees are acceptable.
Was this helpful? Yes
By: shannon Laycock
Sep 26, 2017
View all comments (1)
Thank you for your kind words. If you require any help in the future, we will be more than happy to assist. ...
Sep 18,2017
Minithumbup
Alice Powell
By: 'Tom S'
Sep 18,2017
0 people found
this helpful
Alice has been very helpful and efficient in setting up the let of my property in Bacup. I look forward to working with her again soon....
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Was this helpful? Yes
Sep 14,2017
Minithumbup
By: 'Lisa & John'
Sep 14,2017
0 people found
this helpful
All the staff at Ryder and Dutton were a great help from start to finish. The initial visit was thorough and informative. We were consulted about the photos and really pleased with the result - and we had 3 excellent offers after a week on the market! Thanks!!...
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Comment on agent fees
fine
Was this helpful? Yes
Sep 12,2017
Minithumbup
By: 'Sultana'
Sep 12,2017
0 people found
this helpful
I was happy with the way the agent dealt with all our queries especially when there was delay from the lenders side. I was regularly getting updates by phone and email which was very reassuring....
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Comment on agent fees
Good
Was this helpful? Yes
By: shannon laycock
Sep 26, 2017
View all comments (1)
Thank you for your feedback, I really do appreciate your encouraging words. If you do require further assistance in the future we will be more than happy to help ...
Sep 11,2017
Minithumbup
By: 'Adam'
Sep 11,2017
0 people found
this helpful
Jeannette was very quick in dealing with any enquiries and kept on top of the sale at all times. At times, she was even relaying the information to us quicker than our own estate agent. She pushed the sale forward at all stages and got us into the property as fast as she possibly could. She was also very keen to push the solicitors as much as she could (as we all know they need a push)....
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Comment on agent fees
-
Was this helpful? Yes
Sep 11,2017
Minithumbup
By: 'Terry Booth'
Sep 11,2017
0 people found
this helpful
Nothing but praise for this fabulous person. Professional, friendly, on the ball, nothing too much trouble. Jeannette has handled my purchase and my sale, guiding me every step of the way. Extremely thoughtful. If you want to buy or sell, this is the person you need....
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Comment on agent fees
Well worth every penny for the results I have had.
Was this helpful? Yes
Sep 08,2017
Minithumbup
Sarah Green
Rachael Howard-Cofield
By: 'Matt'
Sep 08,2017
0 people found
this helpful
Excellent communication, always keeps me up to date, with information about the tennent or issues with the property, and are quick to respond to any of my queries....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 07,2017
Minithumbup
By: 'daniel w'
Sep 07,2017
0 people found
this helpful
Jeannette has assisted me throughout the buying process giving me a 100% satisfaction during service and has helped me any time I have needed any help or advice, I would highly recommend them....
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Comment on agent fees
good
Was this helpful? Yes
Sep 07,2017
Minithumbup
Sarah Green
Rachael Howard-Cofield
By: 'Andy'
Sep 07,2017
0 people found
this helpful
Both Sarah and Rachael were a credit to the agency and although I had some difficult tenants they were always on hand to support through to resolution....
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Comment on agent fees
The management fees are good value especially considering the effort needed between and during tenancies.
Was this helpful? Yes
By: Sarah Green
Sep 09, 2017
View all comments (1)
Hi Andy Thank you for your very generous review for myself and Rachael. Good luck with the sale of your property. Regards Sarah & Rachael ...
Sep 05,2017
Minithumbup
Shannon Laycock
By: 'S.morson'
Sep 05,2017
0 people found
this helpful
All the staff are very helpful and have done a fantastic job in getting my property sold. At a stressful time of selling my house Ryder Dutton made the process a lot easier, would definitely recommend using them....
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Was this helpful? Yes
By: Shannon Laycock
Sep 05, 2017
View all comments (1)
Thank you for your kind comments and allowing us to market the property. We are very pleased that we made the process easier for you. If you do need anything in the future please do not hesitate to contact us as we will be more than happy to assist you with anything. ...
Sep 05,2017
Minithumbup
Rebecca Heselwood
Verity Ellidge
By: 'Greg Shaw'
Sep 05,2017
0 people found
this helpful
Great service from both Verity and Rebecca, always keen to help and quick to respond. Never had any reservations about asking 'stupid' questions or just ringing for a bit of information - they're always so approachable....
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Was this helpful? Yes
Sep 03,2017
Minithumbup
By: 'Michael ashworth'
Sep 03,2017
0 people found
this helpful
Shannon polite and friendly ,also Jeanette very helpful both over phone and in person. When contacted by Shannon by phone often at work and unable to take call. Message would be left asking us to call back. When did Shannon would usually be unavailable as on phone. It would have been better for the message to tell us what it was about rather than us asking to ring back. Alternatively a message by e-mail would have been just as good....
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Comment on agent fees
We were the buyer and were quoted £1900 for solicitor's fees. We had already been recommended to a solicitor who changed us £1500 so maybe your quote could have been more competitive.
Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'Jacqueline B'
Aug 30,2017
0 people found
this helpful
It was a bit of a lottery as to who we chose to sell our house, we had several agents to value the house and there wasn't much to choose between them. We are so pleased that we chose Ryder and Dutton. Helen Norman (manager) was approachable, professional and efficient whenever we spoke to her but it was Jeannette Schofield who was our named contact. She quite literally couldn't have been more efficient or on the ball. She excels in what she does and we couldn't recommend her highly enough. Every...
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Comment on agent fees
The fees quoted were similar to all the local agents fees.
Was this helpful? Yes
Aug 18,2017
Minithumbup
Shannon Laycock
By: 'Stuart Wearden'
Aug 18,2017
0 people found
this helpful
Very professional throughout. Provided constant updates and was always available for telephone conversations regarding key issues and concerns. Very proactive....
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Was this helpful? Yes
By: Shannon Laycock
Aug 22, 2017
View all comments (1)
Thank you for your kind words Stuart. It was a pleasure dealing with the sale. If you need any further assistance in the future I will be more than happy to help. ...
Aug 11,2017
Minithumbup
Rachael Howard-Cofield
By: 'Frances Metham'
Aug 11,2017
1 people found
this helpful
This review is for Rachel Colfield Howard who has kept me informed of potential tenants whilst the property has been 'to let'. I have found her very helpful and professional. Ryder Dutton do give a quality service....
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Comment on agent fees
Good
Was this helpful? Yes
By: Rachael Howard-Cofield
Aug 24, 2017
View all comments (1)
Thank you very much Frances for this lovely review. Glad we could help and found you a lovely tenant. ...
Areas covered
  • BB4
  • BB5
  • BL0
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 78% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £51,500
  • Max: £1,005,000

Letting
  • Min: £0
  • Max: £73,000

NAEA ARLA RICS NALS Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
31 1 35 0 43 1 40 0 6 0
Kris Street Kris Street
Associate Director
10 reviews

About Kris I am a personable, genuine, hard working person with 13 years experience in Estate Agency, all spent at Ryder and Dutton. I have been Shaw branch manager since 2006, and have vast knowledge of the loc View full profile
Molly Walton Molly Walton
Negotiator
0 reviews

About Molly I am dedicated to giving customers the best experience when buying, selling and renting a property with a wide range of local knowledge. View full profile
Susan Francis Susan Francis
Sales & Lettings Advisor
1 reviews

About Susan No description set View full profile
Rachael Howard-Cofield Rachael Howard-Cofield
Portfolio Manager
47 reviews

About Rachael No description set View full profile
Sarah Green Sarah Green
Inventory Clerk & Accompanied Viewer
14 reviews

About Sarah No description set View full profile
Shannon Laycock Shannon Laycock
Negotiator
22 reviews

About Shannon No description set View full profile
Lauren coomber Lauren coomber
Negotiator
7 reviews

About Lauren I’ve worked in the industry since 2015, during which time I have gathered many skills and gained a lot of experience. I take pleasure in helping people as much as I can and I’m dedicated to my wor View full profile

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Fees

No fees set.
Last updated at 2:37 PM 07/08/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:37 PM 07/08/2017 by allAgents

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