• Kris Street
    Kris Street
  • Jeannette Schofield
    Jeannette Schofield
  • Susan Francis
    Susan Francis
  • Rachael Howard-Cofield
    Rachael Howard-Cofield
  • Sarah Green
    Sarah Green
  • Shannon Laycock
    Shannon Laycock
No description for branch.
Ryder & Dutton

68 Bank Street Rawtenstall, Rossendale
Lancashire
BB4 8EG

01706 227999
Aug 18,2017
Minithumbup
Shannon Laycock
By: 'Stuart Wearden'
Aug 18,2017
0 people found
this helpful
Very professional throughout. Provided constant updates and was always available for telephone conversations regarding key issues and concerns. Very proactive....
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By: Shannon Laycock
Aug 22, 2017
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Thank you for your kind words Stuart. It was a pleasure dealing with the sale. If you need any further assistance in the future I will be more than happy to help. ...
Aug 11,2017
Minithumbup
Rachael Howard-Cofield
By: 'Frances Metham'
Aug 11,2017
0 people found
this helpful
This review is for Rachel Colfield Howard who has kept me informed of potential tenants whilst the property has been 'to let'. I have found her very helpful and professional. Ryder Dutton do give a quality service....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 10,2017
Minithumbup
Jeannette Schofield
By: 'Bann'
Aug 10,2017
0 people found
this helpful
Excellent, they kept me informed all through,Jeanette was always available, if not would always ring back soon. I would recommend ryder and dutton to my friends...
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Was this helpful? Yes
Aug 08,2017
Minithumbup
Jeannette Schofield
By: 'Sophie Noble'
Aug 08,2017
0 people found
this helpful
Excellent service, Jeanette was very thorough and kept me updated throughout the full process of buying my property. Professional, friendly and reliable....
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Aug 08,2017
Minithumbup
Shannon Laycock
Jeannette Schofield
By: 'Ms J'
Aug 08,2017
0 people found
this helpful
Both Shannon and Jeannette were always polite, professional and helpful. They dealt with any of my queries efficiently and promptly. I felt I could always rely on Shannon to keep me informed of any news regarding my property purchase....
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By: shannon laycock
Aug 22, 2017
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Thank you for your lovely feedback! We are very pleased you were happy with the service and if in the future you need anything we will be more than happy to help. ...
Aug 08,2017
Minithumbup
Jeannette Schofield
Shannon Laycock
By: 'Steve M'
Aug 08,2017
0 people found
this helpful
Good service all around and the Agents were quick to respond to my communications, generally via email. They kept me informed with what was happening with the sale of my property. I cannot fault them in any way....
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Comment on agent fees
Fees are in line with market norms.
Was this helpful? Yes
Aug 01,2017
Minithumbup
Alice Powell
By: 'Sarah'
Aug 01,2017
0 people found
this helpful
I found myself in a spot after my existing letting agent went bankrupt taking my deposit with her. Alice has been amazing she has gone well above expectations helping me sort out the endless issues I have been faced with. She is professional and always does what she says she is going to which is a refreshing change. I would recommend highly without a doubt. Alice is a credit to the company in my view. Thank you Alice....
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Comment on agent fees
Fees are more than I was paying however I feel its value for money.
Was this helpful? Yes
Jul 31,2017
Minithumbup
Alice Powell
Rachael Howard-Cofield
By: 'Jonathan'
Jul 31,2017
0 people found
this helpful
This is now my 3rd property rented out by Ryder & Dutton. Very pleased with the service again. Alice and Rachael are a real credit to the company. Thank you....
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Comment on agent fees
Could always be better.
Was this helpful? Yes
Jul 31,2017
Minithumbup
Sarah Green
Rachael Howard-Cofield
By: 'Lynn and andrew 651'
Jul 31,2017
0 people found
this helpful
Both members of the team very helpful professional and totally understood our needs and supplied all relevant information They are both organised and efficient Sarah done an excellent job of helping organise cleaners and carpet fitters Would highly recommend either young ladies Thank you much appreciation for you help...
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By: Sarah Green
Jul 31, 2017
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Lynn and Andrew thank you so much for our recent All Agents review. It means such a lot to us that you feel so happy with the service we have offered you both. Kind Regards Sarah and Rachael. ...
Jul 31,2017
Minithumbup
Sarah Green
Rachael Howard-Cofield
By: 'Stephen Mc'
Jul 31,2017
0 people found
this helpful
Sarah has gone above and beyond her roll with my property and made sure I'm updated on everything that's happening.also Rachael has made every effort to push the property to prospective new tenants and always gives great feed back from each viewing.both very professional ladies and great in there rolls....
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Comment on agent fees
Very reasonable prices and good service
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By: Sarah Green
Jul 31, 2017
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Hi Stephen Thank you very much for our All Agents review. We are so pleased that we can be helpful and professional at all times and will carry on in doing so with yourself, Regards Sarah and Rachael. ...
Jul 27,2017
Minithumbdown
Shannon Laycock
By: 'Chaz'
Jul 27,2017
0 people found
this helpful
Process started really well then as certain members of staff left unfortunately things began to slide, i.e. Lack of communication between all parties...
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Comment on agent fees
Could be more competitive with the new online estate agents that are coming on the market
Was this helpful? Yes
By: Shannon Laycock
Jul 27, 2017
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I am sorry you feel that the service began to slide as I left the Bacup office to join the Rawtenstall office team. I would of course been more than happy to deal with the transaction for you if I had known you felt this way. I hope you enjoy you're new home and if there is anything you need in the future please feel free to contact me. ...
Jul 21,2017
Minithumbup
Sarah Green
By: 'Sharon'
Jul 21,2017
0 people found
this helpful
Exemplary service. Always quick to respond to queries whilst being helpful and professional at all times. A real credit and an asset to the company, which makes it a positive experience for both landlords and tenants....
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By: Sarah Green
Jul 31, 2017
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Thank you for your kind review Sharon. It has been a pleasure dealing with your property and yourself. Regards Sarah ...
Jul 21,2017
Minithumbup
Rachael Howard-Cofield
By: 'L Fevre'
Jul 21,2017
0 people found
this helpful
Excellent, attentive staff who were at all times helpful and professional. Was a very smooth moving process and I am very grateful....
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Comment on agent fees
Higher than expected but worthwhile for the level of service I received.
Was this helpful? Yes
Jul 20,2017
Minithumbup
By: 'CW'
Jul 20,2017
0 people found
this helpful
I would not like to single out any member of staff as they have all been exceptionally friendly and helpful. The service that they have provided has been most professional and has exceeded my expectations. Well done!...
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Comment on agent fees
Very good.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Shannon Laycock
By: 'Shurretep'
Jul 19,2017
0 people found
this helpful
It is over 15 years since I last sold a house and much has changed. Shannon and Helen provided me with information, assurance and very welcome guidance that gained and maintained my confidence throughout the selling process. I found Shannon to be personable, enthusiastic and extremely competent at monitoring the sale process and providing me with regular updates on the progress of the sale. She was excellent at liaising with solicitors to facilitate an efficient pace and arrive at an early comp...
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Comment on agent fees
The fees were, in my opinion, entirely fair and reasonable.
Was this helpful? Yes
By: Shannon Laycock
Aug 22, 2017
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Thank you for your kind words, they are very much appreciated! It was a pleasure dealing with the sale and yourself. If there is anything at all you need in the future please do not hesitate to contact us. ...
Jul 12,2017
Minithumbup
Shannon Laycock
By: 'Muhammad Rafeeq'
Jul 12,2017
0 people found
this helpful
Both members of staff were very professional, helpful and a pleasure to deal with. They provided an excellent service and are a real credit to the company....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 10,2017
Minithumbup
Jeannette Schofield
By: 'Kerry'
Jul 10,2017
0 people found
this helpful
Helen has a lovely warm personality and i knew from the start this was the lady to sell our house. She genuinely loved it so selling it was not going to be a problem. She did a wonderful job of the pictures and write up, this lady works really hard for you. The staff in the shop Jeanette and Angela love their job and always have a smile for you and never minded the endless anxious phone calls I made. It is just a shame Jeanette was away when we handed the keys over, however Shannon was a pleasur...
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Comment on agent fees
Great service for a good fee
Was this helpful? Yes
Jul 07,2017
Minithumbup
Sarah Green
By: 'Steven'
Jul 07,2017
0 people found
this helpful
A good quick response regarding the end of our tenancy, all responses were fair and accurate, polite and helpful in all necessary requirements, pleasure to deal with...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 06,2017
Minithumbup
Rachael Howard-Cofield
By: 'Louise Peers'
Jul 06,2017
0 people found
this helpful
Brilliant service from all involved in regards to my new tenancy. I originally spoke with Lorna and Nicole and they were very helpful. Rachael then took over my application and has been friendly, efficient, and has had a really quick response. I had a very tight turn around from my old property to my new one and they have managed to get this all confirmed in 4 days! Thank you so much for all your help ladies, it's refreshing to have to pay agency fees and actually get great service for the money...
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Comment on agent fees
It is a very high cost for the agency fees, especially when moving on my own, same price as the centre of Manchester. Other agents in the area charge a lot less. However, I fell in love with the house and was impressed by the service, so after much debate decided to go ahead and pay them. It has left me very poor for the next couple of months tho.
Was this helpful? Yes
Jul 05,2017
Minithumbup
Jeannette Schofield
By: 'davidindigitaland'
Jul 05,2017
0 people found
this helpful
Moving home is reckoned to be in everyone's top three most stressful things to engage with in life, Jeanette Schofield at Ryder & Dutton was helpful, knowledgable, caring and considerate in all communications every step of the way making my transition less of a painful headache and more of a contented joyous event....
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Jun 29,2017
Minithumbup
Sarah Green
By: 'Aaron Kelly'
Jun 29,2017
0 people found
this helpful
Sarah was very helpful with everything I needed and kind and was always around when I needed her an approachable...
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By: Sarah Green
Jun 29, 2017
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Thank you for my recent All Agents review Aaron. I am so pleased that you are happy with the service we have offered you during your tenancy and sign out. Regards Sarah ...
Jun 28,2017
Minithumbup
Jeannette Schofield
By: 'Ian'
Jun 28,2017
0 people found
this helpful
I cannot fault the service by Jeannette Schofield and the rest of the team. All of my questions were answered quickly and I was kept updated as to what was going on by friendly and helpful staff which was appreciated as a first time buyer....
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 27,2017
Minithumbup
Jeannette Schofield
By: 'I&W'
Jun 27,2017
0 people found
this helpful
Ryder and Dutton , Rawtenstall have been excellent; always efficient, friendly and helpful. The staff have made the stressful business of selling a home much easier. Thank you...
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Comment on agent fees
Ok. Similar to others
Was this helpful? Yes
Jun 27,2017
Minithumbup
Jeannette Schofield
By: 'Philip McGuire'
Jun 27,2017
0 people found
this helpful
Fantastic service from Jeanette, who, unlike the solicitors, actually seemed to care about us and was always at the end of the phone when we needed her....
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Comment on agent fees
the fees were fine, otherwise i would not have taken their services.
Was this helpful? Yes
Jun 21,2017
Minithumbup
Rachael Howard-Cofield
By: 'Lindsey'
Jun 21,2017
0 people found
this helpful
I am extremely pleased with how quickly and efficiently everything went with getting me this property also with how polite and helpful the staff were...
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Jun 20,2017
Minithumbup
By: 'Frances Metham'
Jun 20,2017
0 people found
this helpful
After speaking to Alice Powell with regard to putting my property up to rent I found her very efficient. She visited my property this morning as she said she would and has suggested a monthly rent which I am happy with. The paper work was sent through more or less immediately for me to read and sign. Once it was sent back Alice informed me that it had been processed and would be on the websites within no time. This has been a very promising start and hope a tenant is found quickly....
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Comment on agent fees
Fairly high I would say but hope it's worth it
Was this helpful? Yes
Jun 16,2017
Minithumbup
By: '88llb'
Jun 16,2017
0 people found
this helpful
Overall the experience with Ryder & Dutton was good. I chose to use Ryder & Dutton as the initial welcome in the branch was much friendlier than the other estate agents. I was promised a 'pro-active sale' but I didn't find this to be true. All the viewers I showed round were reactive viewers, not one had come from the outbound calls I was promised would be made. Despite this I was pleased with the service offered by Ryder and Dutton as all the staff I spoke to were lovely....
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Jun 12,2017
Minithumbup
Sarah Green
By: 'Mr S W Boys'
Jun 12,2017
0 people found
this helpful
I would have no hesitations i Recommending Ryder and Dutton to anyone looking to rent a property from them, i would especially like to thank Sarah Green for the way she has dealt with my daughter in law during her tenancy, Sarah ensured issues raised were promptly and efficiently dealt with, resulting in a satisfactory tenancy, Thank you Sarah / Ryder and Dutton. Mr Sw Boys on behalf of Miss Rosie Palmer....
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Comment on agent fees
Fair
Was this helpful? Yes
May 23,2017
Minithumbup
Jeannette Schofield
By: 'Stevie and Neil'
May 23,2017
0 people found
this helpful
Amazing staff, we can't say enough about the friendly and efficient service! We would recommend Ryder and Dutton to anyone Thanks so much!!!...
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Comment on agent fees
Fees were in keeping with local agents, but the service couldn't be better
Was this helpful? Yes
May 18,2017
Minithumbup
Jeannette Schofield
By: 'michael'
May 18,2017
0 people found
this helpful
a customer always comes first attitude, and the sale is as important to ryder and Dutton has it is to the client at this stressful time. I would recommend and have done to my friends family and clients...
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Comment on agent fees
there are cheaper estate agents , sometimes you get what you pay for if Carlsberg did estate agents!
Was this helpful? Yes
Areas covered
  • BB4
  • BB5
  • BL0
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £51,500
  • Max: £1,005,000

Letting
  • Min: £0
  • Max: £73,000

NAEA ARLA RICS NALS Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
27 1 33 0 34 1 31 0 4 0
Kris Street Kris Street
Associate Director
10 reviews

About Kris I am a personable, genuine, hard working person with 13 years experience in Estate Agency, all spent at Ryder and Dutton. I have been Shaw branch manager since 2006, and have vast knowledge of the loc View full profile
Jeannette Schofield Jeannette Schofield
Senior Negotiator
34 reviews

About Jeannette I consider myself a friendly, reliable and trustworthy person with over 35 years experience working for the same company View full profile
Susan Francis Susan Francis
Sales & Lettings Advisor
1 reviews

About Susan No description set View full profile
Rachael Howard-Cofield Rachael Howard-Cofield
Portfolio Manager
42 reviews

About Rachael No description set View full profile
Sarah Green Sarah Green
Inventory Clerk & Accompanied Viewer
9 reviews

About Sarah No description set View full profile
Shannon Laycock Shannon Laycock
Negotiator
10 reviews

About Shannon No description set View full profile

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Last updated at 2:37 PM 07/08/2017 by allAgents

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Last updated at 2:37 PM 07/08/2017 by allAgents

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