• Alice Powell
    Alice Powell
  • Helen Norman
    Helen Norman
  • Jeannette Schofield
    Jeannette Schofield
  • Susan Francis
    Susan Francis
  • Rachael Howard-Cofield
    Rachael Howard-Cofield
  • Sarah Green
    Sarah Green
  • Shannon Laycock
    Shannon Laycock
No description for branch.
Ryder & Dutton

68 Bank Street Rawtenstall, Rossendale
Lancashire
BB4 8EG

01706 227999
Jul 20,2017
Minithumbup
By: 'CW'
Jul 20,2017
0 people found
this helpful
I would not like to single out any member of staff as they have all been exceptionally friendly and helpful. The service that they have provided has been most professional and has exceeded my expectations. Well done!...
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Comment on agent fees
Very good.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Shannon Laycock
Helen Norman
By: 'Shurretep'
Jul 19,2017
0 people found
this helpful
It is over 15 years since I last sold a house and much has changed. Shannon and Helen provided me with information, assurance and very welcome guidance that gained and maintained my confidence throughout the selling process. I found Shannon to be personable, enthusiastic and extremely competent at monitoring the sale process and providing me with regular updates on the progress of the sale. She was excellent at liaising with solicitors to facilitate an efficient pace and arrive at an early comp...
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Comment on agent fees
The fees were, in my opinion, entirely fair and reasonable.
Was this helpful? Yes
Jul 12,2017
Minithumbup
Helen Norman
Shannon Laycock
By: 'Muhammad Rafeeq'
Jul 12,2017
0 people found
this helpful
Both members of staff were very professional, helpful and a pleasure to deal with. They provided an excellent service and are a real credit to the company....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 10,2017
Minithumbup
Jeannette Schofield
Helen Norman
By: 'Kerry'
Jul 10,2017
0 people found
this helpful
Helen has a lovely warm personality and i knew from the start this was the lady to sell our house. She genuinely loved it so selling it was not going to be a problem. She did a wonderful job of the pictures and write up, this lady works really hard for you. The staff in the shop Jeanette and Angela love their job and always have a smile for you and never minded the endless anxious phone calls I made. It is just a shame Jeanette was away when we handed the keys over, however Shannon was a pleasur...
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Comment on agent fees
Great service for a good fee
Was this helpful? Yes
Jul 07,2017
Minithumbup
Sarah Green
By: 'Steven'
Jul 07,2017
0 people found
this helpful
A good quick response regarding the end of our tenancy, all responses were fair and accurate, polite and helpful in all necessary requirements, pleasure to deal with...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 06,2017
Minithumbup
Rachael Howard-Cofield
By: 'Louise Peers'
Jul 06,2017
0 people found
this helpful
Brilliant service from all involved in regards to my new tenancy. I originally spoke with Lorna and Nicole and they were very helpful. Rachael then took over my application and has been friendly, efficient, and has had a really quick response. I had a very tight turn around from my old property to my new one and they have managed to get this all confirmed in 4 days! Thank you so much for all your help ladies, it's refreshing to have to pay agency fees and actually get great service for the money...
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Comment on agent fees
It is a very high cost for the agency fees, especially when moving on my own, same price as the centre of Manchester. Other agents in the area charge a lot less. However, I fell in love with the house and was impressed by the service, so after much debate decided to go ahead and pay them. It has left me very poor for the next couple of months tho.
Was this helpful? Yes
Jul 05,2017
Minithumbup
Jeannette Schofield
By: 'davidindigitaland'
Jul 05,2017
0 people found
this helpful
Moving home is reckoned to be in everyone's top three most stressful things to engage with in life, Jeanette Schofield at Ryder & Dutton was helpful, knowledgable, caring and considerate in all communications every step of the way making my transition less of a painful headache and more of a contented joyous event....
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Was this helpful? Yes
Jun 29,2017
Minithumbup
Sarah Green
By: 'Aaron Kelly'
Jun 29,2017
0 people found
this helpful
Sarah was very helpful with everything I needed and kind and was always around when I needed her an approachable...
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Was this helpful? Yes
By: Sarah Green
Jun 29, 2017
View all comments (1)
Thank you for my recent All Agents review Aaron. I am so pleased that you are happy with the service we have offered you during your tenancy and sign out. Regards Sarah ...
Jun 28,2017
Minithumbup
Jeannette Schofield
By: 'Ian'
Jun 28,2017
0 people found
this helpful
I cannot fault the service by Jeannette Schofield and the rest of the team. All of my questions were answered quickly and I was kept updated as to what was going on by friendly and helpful staff which was appreciated as a first time buyer....
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 27,2017
Minithumbup
Jeannette Schofield
Helen Norman
By: 'I&W'
Jun 27,2017
0 people found
this helpful
Ryder and Dutton , Rawtenstall have been excellent; always efficient, friendly and helpful. The staff have made the stressful business of selling a home much easier. Thank you...
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Comment on agent fees
Ok. Similar to others
Was this helpful? Yes
Jun 27,2017
Minithumbup
Jeannette Schofield
By: 'Philip McGuire'
Jun 27,2017
0 people found
this helpful
Fantastic service from Jeanette, who, unlike the solicitors, actually seemed to care about us and was always at the end of the phone when we needed her....
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Comment on agent fees
the fees were fine, otherwise i would not have taken their services.
Was this helpful? Yes
Jun 21,2017
Minithumbup
Rachael Howard-Cofield
By: 'Lindsey'
Jun 21,2017
0 people found
this helpful
I am extremely pleased with how quickly and efficiently everything went with getting me this property also with how polite and helpful the staff were...
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Was this helpful? Yes
Jun 20,2017
Minithumbup
By: 'Frances Metham'
Jun 20,2017
0 people found
this helpful
After speaking to Alice Powell with regard to putting my property up to rent I found her very efficient. She visited my property this morning as she said she would and has suggested a monthly rent which I am happy with. The paper work was sent through more or less immediately for me to read and sign. Once it was sent back Alice informed me that it had been processed and would be on the websites within no time. This has been a very promising start and hope a tenant is found quickly....
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Comment on agent fees
Fairly high I would say but hope it's worth it
Was this helpful? Yes
Jun 16,2017
Minithumbup
By: '88llb'
Jun 16,2017
0 people found
this helpful
Overall the experience with Ryder & Dutton was good. I chose to use Ryder & Dutton as the initial welcome in the branch was much friendlier than the other estate agents. I was promised a 'pro-active sale' but I didn't find this to be true. All the viewers I showed round were reactive viewers, not one had come from the outbound calls I was promised would be made. Despite this I was pleased with the service offered by Ryder and Dutton as all the staff I spoke to were lovely....
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Was this helpful? Yes
Jun 12,2017
Minithumbup
Sarah Green
By: 'Mr S W Boys'
Jun 12,2017
0 people found
this helpful
I would have no hesitations i Recommending Ryder and Dutton to anyone looking to rent a property from them, i would especially like to thank Sarah Green for the way she has dealt with my daughter in law during her tenancy, Sarah ensured issues raised were promptly and efficiently dealt with, resulting in a satisfactory tenancy, Thank you Sarah / Ryder and Dutton. Mr Sw Boys on behalf of Miss Rosie Palmer....
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Comment on agent fees
Fair
Was this helpful? Yes
May 23,2017
Minithumbup
Jeannette Schofield
By: 'Stevie and Neil'
May 23,2017
0 people found
this helpful
Amazing staff, we can't say enough about the friendly and efficient service! We would recommend Ryder and Dutton to anyone Thanks so much!!!...
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Comment on agent fees
Fees were in keeping with local agents, but the service couldn't be better
Was this helpful? Yes
May 18,2017
Minithumbup
Jeannette Schofield
By: 'michael'
May 18,2017
0 people found
this helpful
a customer always comes first attitude, and the sale is as important to ryder and Dutton has it is to the client at this stressful time. I would recommend and have done to my friends family and clients...
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Comment on agent fees
there are cheaper estate agents , sometimes you get what you pay for if Carlsberg did estate agents!
Was this helpful? Yes
May 17,2017
Minithumbup
Helen Norman
Jeannette Schofield
By: 'Ruth'
May 17,2017
0 people found
this helpful
I cannot praise Helen and Jeanette enough. They were both really wonderful. Helen produced the most beautiful brochure which presented the cottage in the best way possible. She took so much trouble to get the pictures just right. I loved her enthusiasm, she made us feel so positive about the sale. Jeanette has really worked hard on our behalf, the sale was not straightforward but she was tireless in her efforts to resolve all the issues. She kept us constantly informed and chased up the b...
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Comment on agent fees
The fees are fair. Particularly given the level of service given.
Was this helpful? Yes
Apr 30,2017
Minithumbup
Rachael Howard-Cofield
By: 'Ebony & Andy'
Apr 30,2017
0 people found
this helpful
My partner and I found our dream home through Ryder & Dutton, however at first we were told we would be unable to get it. Because of my partner's persistence and the teams patience and eagerness to help us get it we moved in this weekend! The team answered every single one of our phone calls even if we felt that we could be pestering them and answered everything in a way that we understood and made us feel much more at ease through the whole process. I could not recommend them more and a...
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Comment on agent fees
The fees were very reasonable.
Was this helpful? Yes
By: Rachael Howard-Cofield
Jun 20, 2017
View all comments (1)
Thank you so much for this lovely review. We are just glad that we managed to get you the property that you fell in love with. We hope you have many happy years ahead in your new home. All the best for the future. ...
Apr 23,2017
Minithumbup
Jeannette Schofield
By: 'Damian'
Apr 23,2017
0 people found
this helpful
Jeanette was throughout and after my purchase always quick to assist with my every concern and query. She always communicated with friendly cheer!...
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Was this helpful? Yes
Apr 21,2017
Minithumbup
Jeannette Schofield
By: 'Mick Bolton'
Apr 21,2017
0 people found
this helpful
Very good service as always :) Jeannette was always polite and helpful. I found the whole service very professional and would recommend them to my friends...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 21,2017
Minithumbup
Jeannette Schofield
By: 'Chris/Susan'
Apr 21,2017
0 people found
this helpful
Both Jeanette and Angela were extremely helpful throughout the sale process. We sold two houses and we can are happy to recommend Ryder Dutton in general and these two members of staff in particularly....
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Was this helpful? Yes
Apr 21,2017
Minithumbup
Jeannette Schofield
By: 'Happy of Hassy'
Apr 21,2017
0 people found
this helpful
Truly excellent service provided. The whole process took far longer than anticipated. Jeanette continued to liaise with both myself and vendor fully updated keeping both fully up to date....
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Comment on agent fees
N/a
Was this helpful? Yes
Apr 19,2017
Minithumbup
Sarah Green
By: 'christine varghese'
Apr 19,2017
0 people found
this helpful
We feel that Sarah is very helful, honest,reliable,approchable and very confident in her job.She try to solves any issues as soon as possible which is great....
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Comment on agent fees
not to bad
Was this helpful? Yes
By: Sarah Green
Apr 20, 2017
View all comments (1)
Thank you for my all agents review Christine. I hope that I continue to deliver excellent service to yourself. Much appreciated Sarah. ...
Apr 18,2017
Minithumbup
Susan Francis
By: 'Patricia Kelsall'
Apr 18,2017
0 people found
this helpful
I received excellent customer service from the staff that I encountered at Ryder and Dutton. Susan Francis showed me around the property and was punctual, in formative and very friendly. Once I'd decided to purchase a property, I was under Angela McGinty's excellent care. Angela has a lovely manner, was quick to respond to my queries and made me feel very well looked after....
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Comment on agent fees
I did not pay any as I was purchasing.
Was this helpful? Yes
Apr 18,2017
Minithumbup
Helen Norman
Jeannette Schofield
By: 'Ashton'
Apr 18,2017
0 people found
this helpful
Helen was helpful and pleasant to deal with, but we did think 'Broad Ing Croft' was a little over priced in the first instance. Jeanette, we can't praise her services enough, she is always cheerful, positive and very helpful, a real asset to Ryder & Dutton....
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Comment on agent fees
good
Was this helpful? Yes
By: Helen Norman
May 18, 2017
View all comments (1)
Thank you so much for this lovely review, it was a pleasure to deal with you and to sell your cottage. I'm so pleased you were happy with our service. Thanks again. ...
Apr 12,2017
Minithumbup
Jeannette Schofield
By: 'Samuel & Gillian'
Apr 12,2017
0 people found
this helpful
Excellent service from Angela and Jeannette throughout. Thank you so much for helping us find our dream home. Supportive and helpful all the way from the start of the home searching process right the way through to completion....
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Comment on agent fees
We did not pay the agent fees as we were buyers.
Was this helpful? Yes
Apr 12,2017
Minithumbup
By: 'Mentalstreaker'
Apr 12,2017
0 people found
this helpful
Very professional, cheery, informative, patient (she needed to be), nothing was too much trouble for both parties involved in the transaction would have no difficulty in recommending Angela to other people...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 06,2017
Minithumbdown
Alice Powell
Sarah Green
By: 'Mr Smith'
Apr 06,2017
0 people found
this helpful
Both Alice and Sarah were extremely helpful and pro-active. Thank you. I will continue to use Ryder and Dutton....
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Was this helpful? Yes
By: Alice and Sarah
Apr 06, 2017
View all comments (1)
Thank you for your review. Much appreciated. We are glad you are happy with our service and will continue giving excellent service. Regards Sarah and Alice ...
Apr 01,2017
Minithumbup
Sarah Green
Rachael Howard-Cofield
By: 'Lauren Gaskell'
Apr 01,2017
0 people found
this helpful
All staff are superb and professional. Sarah has been exceptionally helpful, knowledgable and kind. Prepared and checked my property with as much care as she would with her own. Great service and much appreciated....
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Comment on agent fees
Fee structure is reasonable and worth the money for the service received.
Was this helpful? Yes
By: Sarah and Rachael
Apr 06, 2017
View all comments (1)
Thank you for you review Lauren. Much appreciated. It has been a pleasure dealing with your property and finding you a tenant. Regards Sarah ...
Areas covered
  • BB4
  • BB5
  • BL0
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £51,500
  • Max: £1,005,000

Letting
  • Min: £0
  • Max: £73,000

NAEA ARLA RICS NALS Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
21 1 32 0 32 0 28 0 4 0
Alice Powell Alice Powell
Lettings Advisor
39 reviews

About Alice No description set View full profile
Helen Norman Helen Norman
Manager
11 reviews

About Helen I have 28 years experience selling houses in the Rossendale Valley, I am enthusiastic and honest. View full profile
Jeannette Schofield Jeannette Schofield
Senior Negotiator
30 reviews

About Jeannette I consider myself a friendly, reliable and trustworthy person with over 35 years experience working for the same company View full profile
Susan Francis Susan Francis
Sales & Lettings Advisor
1 reviews

About Susan No description set View full profile
Rachael Howard-Cofield Rachael Howard-Cofield
Portfolio Manager
37 reviews

About Rachael No description set View full profile
Sarah Green Sarah Green
Inventory Clerk & Accompanied Viewer
6 reviews

About Sarah No description set View full profile
Shannon Laycock Shannon Laycock
Negotiator
6 reviews

About Shannon No description set View full profile

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Fees

No fees set.
Last updated at 4:03 PM 04/01/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 4:03 PM 04/01/2016 by allAgents

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