• Paul Dale
    Paul Dale
  • Alice Powell
    Alice Powell
  • Helen Norman
    Helen Norman
  • Jeannette Schofield
    Jeannette Schofield
  • Angela McGinty
    Angela McGinty
  • Susan Francis
    Susan Francis
  • Rachael Howard-Cofield
    Rachael Howard-Cofield
  • Nathan Hill
    Nathan Hill
  • claim your profile
    Ed Orlinski
  • claim your profile
    Ed Orlinski
No description for branch.
Ryder & Dutton

68 Bank Street Rawtenstall, Rossendale
Lancashire
BB4 8EG

01706 227999

Dec 09,2016
Minithumbup
By:
Dec 09,2016
Featured Review
0 people found
this helpful
overall experience from the valuation right through to completion was excellent , Helen and Angela very obliging nothing to much trouble and helped all the way....
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Comment on agent fees
Fair/competitive
Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
Featured Review
0 people found
this helpful
Ed was fantastic in finding me the right mortgage. He kept in touch all the way through the process and was friendly and professional....
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
Featured Review
0 people found
this helpful
A refreshing, energetic individual who is always on hand to help with my queries / concerns. After having difficulty with a previous tenant Alice has helped get my property back on the market. Looking forward to moving forward with Alice and R&D....
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Nov 26,2016
Minithumbup
By:
Nov 26,2016
Featured Review
0 people found
this helpful
Big thank you to Angela and team,nothing too much trouble,always happy to help, kept me fully informed throughout the process...
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Nov 23,2016
Minithumbup
By:
Nov 23,2016
Featured Review
0 people found
this helpful
Exellant team. Janette / Paul/ Ed. All went above and beyond to make my sale and purchase happen. Excellent communication - kept me informed every step of the way and supported me through what was at times a stressful process. Would 100% recommend and would if I ever sold my lovely new home use them again....
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Comment on agent fees
What can I say - this team earned their fee with me !
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Angela managed the purchase of my property. She was always available and chased the sellers legal team on my behalf. She was always positive and very professional. Angela was supported by Paul who also provided a very good service, including stating late to ensure contracts were exchanged and key could be released. The team provided a very good service and I would recommend them to any prospective seller / buyer....
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Comment on agent fees
n/a I was a buyer
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
1 people found
this helpful
I recently met Alice at the Rawtenstall office, as I appointed Ryder & Dutton to market a rental property for me and I have found her to be efficient, knowledgeable and punctual. The photographs she has taken of my property present it in the best possible light. She also has a very friendly manner and offered the support as need as a newbie landlord. Thank you!...
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Comment on agent fees
Fine
Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
very professional and helpful kept me informed at all stages I would use this agency again and would recommend them to friends...
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Comment on agent fees
agents fees good
Was this helpful? Yes
Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
This lady was polite and professional. Gave me a quick and honest review. She stuck to her word and had my property listed on the market in less than 24 hours. I am very happy....
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Comment on agent fees
Fees - a touch high compared to other agents
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Rachael could not be helpful enough. Answering any questions I had (no matter how silly). It went so smoothly and would recommend this estate agents, especially Rachael...
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Comment on agent fees
A little bit more than I have paid before but worth it for the smooth process
Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Excellent service from all at Ryder and Sutton very friendly and helpful. Edward and Anne at mortgage advice worked very hard for us. All staff at new homes team were amazing....
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Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Came to Here to view a new build home and received excellent service from everyone involved. Massive help from Edward and Anne at the mortgage advise bureau. They worked tirelessly to get us the mortgage we needed to purchase our lovely new family home....
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Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
Rachael acted very professionally during all processes connected to the rental of the property. We are very pleased with the service....
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Comment on agent fees
Fees reasonable
Was this helpful? Yes
By: Rachael Howard-Cofield
Oct 14, 2016
View all comments (1)
I would like to thank you for taking the time to complete this review for myself. If you need any further help with regards to your properties please don't hesitate to contact us.....
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
Rachael was our first point of call when we was looking to rent. She was very helpful, responsed to emails quickly and if we needed anything we knew she'd be happy to help....
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Was this helpful? Yes
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
A long standing tenant was obliged to give notice as she was changing employment and leaving the area. As soon as this was known R & D set the wheels in motion to seek a replacement tenant. Unfortunately whether this was the fault of the local office or Head Office, the tenant received visits when no prior notification had been provided. The tenant lived alone and was not best pleased to be woken on a Sunday morning (after staying up late to watch the Olympics). However after she had complai...
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Comment on agent fees
R & D have only recently taken over the office in Rawtenstall from a family owned firm who were retiring. The negotiation fee from R & D was substantially higher than the previous owners fee.
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
Rachel was very helpful and did all that she could to make sure we got in the property straight away. She was very friendly and we could not thank her enough....
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Comment on agent fees
They are quite expensive
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
We have just purchased a bungalow through the Rawtenstall Branch and from the first telephone call we made to enquire about the property we have been treated like royalty. Nothing has been too much trouble for the 3 members of staff that we have dealt with - Paul, Jeannette and Angela. We have had regular updates on where everything is up to, have been given access to the property many times whenever we have asked no matter how short notice and we cannot praise all three highly enough for thei...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
OUTSTANDING SERVICE Angela is so professional & very helpful Paul goes the extra mile and beyond The BEST service ever X...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 08,2016
Minithumbup
By:
Sep 08,2016
0 people found
this helpful
I have recently placed my Bacup property on the rental market with yourselves. The service provided by Alice has been excellent and prior to that Sophie in the Bacup office has been very helpful in arranging meetings and providing guidance on the local market. Both Sophie and Alice have been very professional and a credit to your company....
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Comment on agent fees
Fee levels are competitive but not market leading however the inclusion of rental insurance is a major benefit that has clinched my decision to use R and D.
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Helen and Dale were spot on in helping us purchase our new home. Helen was brilliant and patient with us when it came to viewings and Paul was efficient in the back office....
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Comment on agent fees
Accetable
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Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
Brilliant. Wonderful member of staff. Rachel made what can be one of the most stressful times be easy and smooth....
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Comment on agent fees
fee's were a bit higher than most agencies that I looked at.
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Excellent customer service! Very quick to find me a suitable property can't fault their service at all highly recommended, thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
From the beginning Ryder and Dutton have been a pleasure to work with. Our property required a lot of work before it could be rented and they helps us greatly organising the contractors and getting us a great deal. As overseas landlords we took out a full management package for peace of mind. We were very impressed with the photography and vetting of our tenants and our house was rented in less than 2 months including the works that needed to be done. I highly recommend the team for their friend...
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Comment on agent fees
Very reasonable and includes a lot of helpful support including rent guarantee which is what we needed.
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
i have found the service to be excellent. The staff are always very polite and efficient. When ever there is an issue they are quick to respond and resolve....
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Comment on agent fees
OK
Was this helpful? Yes
Jul 25,2016
Minithumbup
By:
Jul 25,2016
0 people found
this helpful
Pleased with Angela she seemed like the only one I could rely on in the process she had great communication and was good at chasing up other parties which were delaying the completion....
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Was this helpful? Yes
Jul 25,2016
Minithumbup
By:
Jul 25,2016
0 people found
this helpful
Rachel and Alice has dealt with the renting of my property very well and in line with my timeline of vacating the house. Everything was straight forward and they have provided me with updates and email communications regularly. I was hoping for a little bit more on the rent and a longer term tenancy but ok with the result so far....
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Comment on agent fees
OK (after negs)
Was this helpful? Yes
Jul 20,2016
Minithumbup
By:
Jul 20,2016
0 people found
this helpful
As a property developer good communication with estate agents is key for us, the Rawtenstall team are very good at keeping us informed of the latest properties to the market, they have a good professional approach and are helpful when required. I would recommend this agent....
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Comment on agent fees
Good, exactly what we agree
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
Absolutely first class service from a great team. Jeannette really made the difference. Our property was not the easiest to sell but her hard work and tenacity eventually got us across the line. She provided regular updates and provide knowledgeable and professional support. A big thank you from us!...
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Comment on agent fees
The fees were clear at the outset and very fair.
Was this helpful? Yes
Jul 05,2016
Minithumbup
By:
Jul 05,2016
1 people found
this helpful
Very helpful, polite and thankfully patient! Seemed like a v.long process but was reassured all the way. Keep up the good work!...
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Comment on agent fees
Expensive but doesn't matter at this point!
Was this helpful? Yes
Jul 05,2016
Minithumbup
By:
Jul 05,2016
1 people found
this helpful
Very helpful, polite and thankfully patient! Seemed like a v.long process but was reassured all the way. Keep up the good work!...
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Comment on agent fees
Expensive but doesn't matter at this point!
Was this helpful? Yes
Jul 02,2016
Minithumbup
By:
Jul 02,2016
0 people found
this helpful
Would highly recommend using Ryder and dutton to family and friends, also Rachel was brilliant great help and really lovely just somebody you want to help and assist you when dealing with the stress of moving! She got everything done for me as quick as she good and i didn't have one problem....
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Comment on agent fees
Good.
Was this helpful? Yes
Jun 28,2016
Minithumbup
By:
Jun 28,2016
0 people found
this helpful
Both members of staff above were brilliant they helped the process run as smoothly as possible, I would definitely recommend them both!...
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Was this helpful? Yes
Jun 15,2016
Minithumbup
By:
Jun 15,2016
0 people found
this helpful
Angela McGinty was extremely helpful and supportive throughout the purchase of our house. She continuously kept us in the loop with how our purchase was progressing and answered all of our queries regarding the property we were buying. She went above and beyond to support us and make us feel valued as a client. This was the purchase of our first home and she made the potentially very stressful experience and very pleasant one. She continuously put our minds at ease and helped with all of our con...
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Comment on agent fees
As we were the purchaser we had no fees to pay.
Was this helpful? Yes
Jun 07,2016
Minithumbup
By:
Jun 07,2016
0 people found
this helpful
The service was excellent and professional by both Alice and Rachael. Additionally Joanne was very good on the sales side as we purchased two properties via the Bacup office....
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Comment on agent fees
Fees were fair.
Was this helpful? Yes
Jun 03,2016
Minithumbup
By:
Jun 03,2016
0 people found
this helpful
As usual the staff were keen, efficient and polite. We are always happy to use their services, and no doubt will continue to do so in the future...
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Was this helpful? Yes
Areas covered
  • BB4
  • BB5
  • BL0
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £73,000
  • Max: £910,000

Letting
  • Min: £0
  • Max: £73,000

NAEA ARLA RICS NALS Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 0 22 0 9 0 14 0 2 0
Paul Dale Paul Dale
Assistant Manager
36 reviews

About Paul I pride myself on being honest, loyal and accountable. With almost 10 years experience in this profession, I always strive to offer the best possible service and advice I can to all of our clients View full profile
Alice Powell Alice Powell
Lettings Advisor
32 reviews

About Alice No description set View full profile
Helen Norman Helen Norman
Manager
2 reviews

About Helen I have 28 years experience selling houses in the Rossendale Valley, I am enthusiastic and honest. View full profile
Jeannette Schofield Jeannette Schofield
Senior Negotiator
9 reviews

About Jeannette I consider myself a friendly, reliable and trustworthy person with over 35 years experience working for the same company View full profile
Angela McGinty Angela McGinty
Senior Negotiator
11 reviews

About Angela Having lived in the Rossendale valley all my life I have an abundance of local knowledge and 27 years sales experience. View full profile
Susan Francis Susan Francis
Sales & Lettings Advisor
0 reviews

About Susan No description set View full profile
Rachael Howard-Cofield Rachael Howard-Cofield
Portfolio Manager
26 reviews

About Rachael No description set View full profile
Nathan Hill Nathan Hill
Inventory Clerk and Accompanied Viewer
0 reviews

About Nathan No description set View full profile
Ed Orlinski - upload your photo Ed Orlinski
2 reviews

About Ed No description set View full profile
Ed Orlinski - upload your photo Ed Orlinski
0 reviews

About Ed No description set View full profile

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Last updated at 4:03 PM 04/01/2016 by allAgents

Complaints Procedure

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Last updated at 4:03 PM 04/01/2016 by allAgents

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