• Kris Street
    Kris Street
  • Molly Walton
    Molly Walton
  • Susan Francis
    Susan Francis
  • Rachael Howard-Cofield
    Rachael Howard-Cofield
  • claim your profile
    janette schofield
  • Sarah Green
    Sarah Green
  • Shannon Laycock
    Shannon Laycock
  • Lauren coomber
    Lauren coomber
No description for branch.
Ryder & Dutton

68 Bank Street Rawtenstall, Rossendale
Lancashire
BB4 8EG

01706 227999
www.ryder-dutton.co.uk

Properties for Sale
Properties to Rent

Feb 21,2018
Minithumbup
janette schofield
Shannon Laycock
By: 'Catherine Davies'
Feb 21,2018
0 people found
this helpful
All staff that i dealt with were excellent. Helen (who photographed the property) and janette, were very sympathetic to our rquests and accomodated us with regular updtes regards viewings, viewer feedback etc. Shannon likewise, kept us very well informed as to the progress of the sale of the property . All staff were friendly, approachable and well informed. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
By: shannon Laycock
Feb 21, 2018
View all comments (1)
Thank you Catherine. I am very pleased that you found all the staff you have dealt with very helpful. I know that Jeannette dealt with things initially but from taking over it has been a delight to push the sale through for you. If you do need anything at all in the future I will be more than happy to help. ...
Feb 21,2018
Minithumbup
Molly Walton
By: 'Lynn Pacey'
Feb 21,2018
0 people found
this helpful
Molly has a cheery disposition. She was always helpful with any queries and quick to respond. Nothing seemed too much trouble for her, and it was a pleasure dealing with her....
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Was this helpful? Yes
By: Molly
Feb 21, 2018
View all comments (1)
Thank you for your kind words, they are really appreciated. It was a pleasure helping you with the sale of your property, and I am pleased that things are progressing well with your other sale with us. Please let me know if I can assist you any further as I would be more than happy to do so. ...
Feb 20,2018
Minithumbup
Molly Walton
By: 'Rob'
Feb 20,2018
0 people found
this helpful
We had no issues with Molly, everything went smoothly other than a delay in picking up our keys, which wasn't her fault. Also we were slightly disappointed that nobody from Ryder and Dutton had reconnected water, gas and electricity supplies, removed do not use stickers and tape or removed the for sale sign....
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes
Feb 19,2018
Minithumbup
Shannon Laycock
By: 'Emily'
Feb 19,2018
0 people found
this helpful
Shannon was particularly helpful throughout my house search and subsequent purchase. I would recommend Ryder & Dutton to any potential buyer or seller....
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Comment on agent fees
I was due to move the property I was selling to Ryder & Dutton as I was unhappy with the current estate agent. Unfortunately the property sold before I could move it.
Was this helpful? Yes
By: Shannon Laycock
Feb 20, 2018
View all comments (1)
Thank you Emily for your feedback. I'm really pleased that things worked out and you could continue with the property. I wish you the best of luck! If you do need anything please do not hesitate to contact me. ...
Feb 16,2018
Minithumbup
Shannon Laycock
By: 'derby'
Feb 16,2018
0 people found
this helpful
i found the whole team highly professional and motivated; eager to help in any way possible , in particular Shannon. Everyone was very approachable and acted swiftly to respond to any issues which arose concerning the sale of my property. I would recommend Ryder and Dutton to anyone either buying or selling a property and would not hesitate to use them again in the future if required....
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Comment on agent fees
very reasonable
Was this helpful? Yes
By: Shannon Laycock
Feb 19, 2018
View all comments (1)
Thank you for your lovely feedback Karen! It has been a pleasure to deal with the sale of the property and see it right through to completion. I am really grateful that you would use us again and recommend us to anybody looking to purchase or sell a property. Again thank you! ...
Feb 15,2018
Minithumbup
Shannon Laycock
Molly Walton
By: 'Chris gallimore'
Feb 15,2018
1 people found
this helpful
Both Shannon and Molly were really helpful they answered any questions we had. Also returned phone calls very quick very satisfied customers...
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Was this helpful? Yes
By: Shannon Laycock
Feb 20, 2018
View all comments (1)
Thank you for your feedback Mr Gallimore. I am happy you found both myself and Molly very helpful and were satisfied with the service that you received. Please let us know if we can assist you further. Good Luck with your new home! ...
Feb 15,2018
Minithumbup
Lauren coomber
By: 'MRE'
Feb 15,2018
0 people found
this helpful
Lauren has always been very polite and helpful when we have contacted her. She always ensured that she replied to any messages or emails too....
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Was this helpful? Yes
By: Lauren coomber
Feb 15, 2018
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Thank you for your feedback. Good luck with your purchase and please let me know if you require any further assistance. ...
Feb 09,2018
Minithumbup
Lauren coomber
By: 'Abi Buckley'
Feb 09,2018
0 people found
this helpful
Without doubt Lauren has been my sanity throughout this process. What should have been a relatively straightforward sale became quite complex in the detail, but every time there was another hold up, additional request or change, Lauren was straight on the phone, updating me, providing pragmatic advice and chasing all parties on my behalf to push the deal along. Estate agents get a bad rap at times but I can wholeheartedly say that Lauren is an absolute asset to Ryder & Dutton. Additionally, ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Lauren Coomber
Feb 09, 2018
View all comments (1)
Thank you so much for this amazing review! Its been a pleasure to help push the sale through to completion. I am really glad that out of all the agents you tried we was the one for you. If you do need anything in the future ill be more than happy to help. Good luck with everything! ...
Feb 06,2018
Minithumbup
Shannon Laycock
By: 'Mark B'
Feb 06,2018
0 people found
this helpful
I found Ryder & Dutton more professional than other estate agents I initially asked to value my property. Shannon was allocated to our sale, and after suffering an initial disappointment of a sale that fell through, she worked very hard to find another buyer. Eventually we got two serious prospective buyers, and she handled the price negotiation, advising me of the right course of action, that resulted in us completing with a price we were very happy with - many thanks!...
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Comment on agent fees
Competitive price agreed at the outset
Was this helpful? Yes
By: shannon laycock
Feb 07, 2018
View all comments (1)
Mark, It was unfortunate that the first sale did fall through. However, we did get a serious buyer which allowed us to see the sale right through to completion. It was lovely to meet yourself and Claire and help you through the sale of the property. If you do need anything at all in the future, I will be more than happy to help. Thank you for your kind feedback and good luck with finding a property to purchase. ...
Feb 05,2018
Minithumbup
Shannon Laycock
By: 'John'
Feb 05,2018
0 people found
this helpful
A pleasure to do business with very professional especially as my transaction was not straightforward .kept me up to date with any developments it's a big thank you...
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Was this helpful? Yes
By: Shannon Laycock
Feb 05, 2018
View all comments (1)
Thank you for your kind words. It's been a pleasure pushing the purchase through for yourself and Mrs Davenport. I know at times it was the sale felt like it wasn't moving forward but we did get there in the end. Good luck with your new home. Hopefully we will keep in contact to assist you further with your second property. Good luck! ...
Jan 30,2018
Minithumbup
Shannon Laycock
Rachael Howard-Cofield
By: 'Adrian Smith'
Jan 30,2018
0 people found
this helpful
I was very happy with the staff at the Rawtenstall branch specially Shannon Laycock who was very helpfull with the sale of my house. She kept me informed by letting me know about peoples interest in my property,found me a buyer and kept in touch during the sale process on a regular basis. Keeping in touch in this way reduced a lot of stress and was helpfull. I would also like to thank the rental dept when i was going to rent out my property and Kriss Street....
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Comment on agent fees
A bit high
Was this helpful? Yes
Jan 25,2018
Minithumbup
Shannon Laycock
By: 'Mrs Horne'
Jan 25,2018
0 people found
this helpful
Our move was not smooth sailing, with peculiar problems that were out of our control. Shannon went above and beyond to keep us updated and earned every penny of the fee paid. We had weekly calls even when she had nothing new to tell us, which helped take the edge off a stressful situation....
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Comment on agent fees
Fees were in line with others
Was this helpful? Yes
By: shannon laycock
Jan 25, 2018
View all comments (1)
The sale was not a smooth process but we got there eventually! I'm really happy that although the sale gave us all a roller coaster of emotions, you were still pleased with the service that you received from me. Thank you for your lovely feedback, if you need anything in the future please do not hesitate to contact me. I hope yourself and Mr Horne get well soon. Good luck! ...
Jan 25,2018
Minithumbdown
By: 'ALB'
Jan 25,2018
0 people found
this helpful
Our estate agent was a lady called Jeanette, who no longer works at Ryder and Dutton. I don't know anything about her apart from being a voice on the end of a phone. She was dreadful, she didn't show us the property (the vendor told me she had never visited the property) she didn't hurry the sale along or make any effort to get any kind of work done. The experience I had with Jeanette was awful. Shannon picked up the slack, she seemed nice and more on the ball, but again we had to...
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Comment on agent fees
I didn’t pay fees I was the buyer
Was this helpful? Yes
By: Kris Street
Jan 29, 2018
View all comments (1)
Thank you for the feedback ALB, at Ryder & Dutton we pride ourselves on our commitment to providing the best customer service, so welcome any comments that can help us improve. You are correct that Jeanette no longer works for us therefore I cannot ask her to comment, but I do apologise on behalf of ourselves if you feel not enough was done to help move things along. I have spoke with Shannon who took over the sale progression once Jeanette left and she notes there were some issues in the co ...
Jan 23,2018
Minithumbup
Shannon Laycock
By: 'Danielwarner'
Jan 23,2018
0 people found
this helpful
Shannon was great from start to finish. She kept me updated throughout and nothing was too much trouble! Thank you very much I'd happily use you again Daniel warner...
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Comment on agent fees
All good
Was this helpful? Yes
By: Shannon Laycock
Jan 23, 2018
View all comments (1)
Thank you so much for your feedback Daniel. It's been great helping you through the purchase. I would be so grateful to help you in the future. If you do need anything at all please feel free to contact me and I will be more than happy to help. Good luck! ...
Jan 22,2018
Minithumbup
Shannon Laycock
By: 'Linda Burgess'
Jan 22,2018
0 people found
this helpful
Shannon was personable and supportive throughout the buying process. She kept me fully informed at all stages and promptly found the answers to all queries from both myself and my solicitor. I would recommend her highly for her thorough professionalism, determination and calm manner,...
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Comment on agent fees
Good and fair.
Was this helpful? Yes
By: Shannon Laycock
Jan 22, 2018
View all comments (1)
Thank you for you lovely feedback Linda, it really does mean a lot! Once you have settled in I will look forward to finally meeting you. It's been a pleasure helping you through the purchase of the property. If you need anything in the future please do contact me. Good luck! ...
Jan 19,2018
Minithumbup
Shannon Laycock
By: 'Dianne'
Jan 19,2018
0 people found
this helpful
Shannon is great, keeps you informed at all times, friendly, honest, approachable. Responds quickly. Just what you want in an estate agent!...
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Comment on agent fees
Fees very acceptable
Was this helpful? Yes
By: Shannon Laycock
Jan 19, 2018
View all comments (1)
Thank you for your lovely feedback and allowing us to market your property. Sorry to hear the news today, I wish you all the best with finding another property. If there is anything at all that I can help you with, please do not hesitate to contact me. ...
Jan 12,2018
Minithumbup
Shannon Laycock
By: 'Audrey Lund'
Jan 12,2018
0 people found
this helpful
Shannon has provided very regular and detailed updates on the progress of the house sale over many months. She has chased information from the buyer and his solicitor, has been dogged and diligent but always polite and courteous. It has been a pleasure to work with Shannon who is an excellent representative of her company....
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Comment on agent fees
Fees in line with other agents in the area.
Was this helpful? Yes
By: Shannon Laycock
Jan 13, 2018
View all comments (1)
Audrey, it has been an absolute delight to sell the property for you. Although it did take longer than planned, we got it through in the end! Thank you for your patience and this lovely feedback. Please do contact me if you need any further assistance. ...
Jan 12,2018
Minithumbup
Shannon Laycock
By: 'T Summerfield'
Jan 12,2018
0 people found
this helpful
Shannon has been attentive, tolerant and generally superb through the process or purchasing this property. The process was more tedious than planned due to Solicitor and lender requests....
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Was this helpful? Yes
By: Shannon Laycock
Jan 13, 2018
View all comments (1)
Thank you for this feedback Thomas, I really do appreciate it. Although the sale did take longer than planned, I am really glad you were satisfied with the service you received from me. If you need anything at all please do not hesitate to contact me and I will be more than happy to help. ...
Jan 08,2018
Minithumbup
Shannon Laycock
By: 'Matt Crook'
Jan 08,2018
0 people found
this helpful
Top class customer service and support throughout off of Shannon at Ryder and Dutton. Made the experience of moving / purchasing a house as pleasant as can be. I'd recommend....
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Comment on agent fees
Good
Was this helpful? Yes
By: Shannon Laycock
Jan 12, 2018
View all comments (1)
Thank you so much for your lovely feedback, I really do appreciate it. I am really pleased that you were happy with the service you received from me and that you would recommend ourselves. If in the future you need anything at all, I will be more than grateful to help. ...
Jan 02,2018
Minithumbup
Lauren coomber
By: 'Dawn'
Jan 02,2018
0 people found
this helpful
Excellent communication and very helpful. Would highly recommend and would use Ryder & Dutton again for future purchases or sales.Thank you...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Lauren Coomber
Jan 02, 2018
View all comments (1)
Thank you for your kind feedback. I am glad you were happy with service you received. If you do need anything in the future I would be more than happy to assist. ...
Dec 21,2017
Minithumbup
Shannon Laycock
Molly Walton
By: 'Sharon. U'
Dec 21,2017
0 people found
this helpful
Shannon really showed commitment towards the sale of our property, especially as interest from prospective buyers was extremely slow during the first month. She responded to our concerns in a positive and proactive manner and secured a sale during the second month. I can in all honesty say that Shannon is an asset to Ryder &Dutton....
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Comment on agent fees
Fees were very reasonable compared to other agents.
Was this helpful? Yes
By: Shannon Laycock
Dec 22, 2017
View all comments (1)
Thank you Sharon. It has been an absolute delight finding you a buyer and seeing the sale through. I am pleased that you were happy with the service you received from me. Good luck with the new house and the bungalow. I will be here any time if you need anything at all. Have a wonderful Christmas and New Year. ...
Dec 20,2017
Minithumbup
Shannon Laycock
By: 'Jodie'
Dec 20,2017
0 people found
this helpful
Very happy with the service received from Ryder & Dutton. Shannon was constantly updating me on the progress of the sale progression, which was really appreciated....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Shannon Laycock
Dec 21, 2017
View all comments (1)
Thank you for your feedback Jodie, I really do appreciate it. I am very happy that you were pleased with the service that you received. I look forward to speaking to you in the new year regarding your property search. Have a lovely Christmas and New Year. ...
Dec 20,2017
Minithumbup
Shannon Laycock
By: 'MA'
Dec 20,2017
0 people found
this helpful
Shannon displayed great customer service by ensuring I was informed on a regular basis over the number of weeks that the house sale progressed. Shannon was always swift to respond to any general questions I had and I would be happy to have her assistance on any future house sale or purchase....
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Comment on agent fees
Good. The fees were not unexpected and are at a market rate.
Was this helpful? Yes
By: Shannon Laycock
Dec 21, 2017
View all comments (1)
Mark, thank you for you feedback. I really do appreciate it! I'm delighted that you were happy with the service you received from me. It would be a pleasure to help you with any sale or purchase in the future. Have a great Christmas and New Year. ...
Dec 15,2017
Minithumbup
Lauren coomber
Kris Street
By: 'Andrew'
Dec 15,2017
0 people found
this helpful
Great service from start to finish. Made the sale of my house go smoothly. All updates made in a timely fashion. Would recommend the agents to any seller....
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Comment on agent fees
Fair.
Was this helpful? Yes
By: Lauren Coomber
Jan 03, 2018
View all comments (1)
Thank you for your kind review! We are delighted you were happy with your service. ...
Dec 15,2017
Minithumbup
Sarah Green
Rachael Howard-Cofield
By: 'Pauline'
Dec 15,2017
0 people found
this helpful
Excellent, lovely team. I have had several conversations, with Rachael and Sarah. Two lovely helpful ladies. Workmen sent for repairs are also very nice....
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Was this helpful? Yes
By: sarah Green
Dec 30, 2017
View all comments (1)
Thank you Pauline for your recent lovely comments. We are more than happy to help and assist you. Regards Sarah and Rachael ...
Dec 07,2017
Minithumbup
Sarah Green
Rachael Howard-Cofield
By: 'Connor b'
Dec 07,2017
0 people found
this helpful
Wonderful customer service provided, all staff very friendly and helpful and always on hand if you need them. It's mine and my partners first place together and they have reassured us much more than any other estate agent near us. Even now that they have handed the keys over they are still her to help with anything we need...
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Comment on agent fees
Good
Was this helpful? Yes
By: Sarah Green
Dec 08, 2017
View all comments (1)
Thank you for your kind words Connor. On behalf of myself and my colleague Rachael we wish you and Katie the best of luck in your new home. Merry Christmas. ...
Dec 06,2017
Minithumbup
Lauren coomber
By: 'Myke'
Dec 06,2017
0 people found
this helpful
Excellent Communications throughout the transaction would recommend to all ! I would defiantly be using Ryder & Dutton again in the future....
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Was this helpful? Yes
Dec 01,2017
Minithumbup
Shannon Laycock
By: 'Tom and Emily'
Dec 01,2017
0 people found
this helpful
Shannon was great at chasing up all parties when information was needed and kept us up to date with everything throughout the process...
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Was this helpful? Yes
By: Shannon Laycock
Dec 01, 2017
View all comments (1)
Thank you both for your kind feedback and chocolates. I hope that you settle in to your new home. Have a lovely Christmas! ...
Nov 01,2017
Minithumbup
Shannon Laycock
By: 'Highly recommended'
Nov 01,2017
0 people found
this helpful
Would highly recommend to anyone looking to sell their property. Shannon and the team were very helpful with the sale of my bungalow and the weekly updates were fantastic, especially as I don't live in the area....
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Comment on agent fees
Good
Was this helpful? Yes
By: shannon laycock
Nov 02, 2017
View all comments (1)
Thank you for taking the time to write a review with the service that you have received. It's was my pleasure to keep you update as much as possible. I really appreciate your kind words. If you do require any further assistance I will be more than happy to help. ...
Nov 01,2017
Minithumbup
Shannon Laycock
By: 'Liz'
Nov 01,2017
0 people found
this helpful
Ryder and Dutton Rawtenstall were professional and helpful throughout the process of selling our house and kept us regularly updated on any developments....
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Comment on agent fees
I feel Ryder and Dutton's fees are fair.
Was this helpful? Yes
By: Shannon Laycock
Nov 02, 2017
View all comments (1)
Thank you Liz. It was a pleasure to help and keep you regularly updated throughout the process. ...
Areas covered
  • BB4
  • BB5
  • BL0
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £51,500
  • Max: £1,005,000

Letting
  • Min: £0
  • Max: £73,000

NAEA ARLA RICS NALS Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
31 1 36 0 56 1 49 1 7 0
Kris Street Kris Street
Associate Director
11 reviews

About Kris I am a personable, genuine, hard working person with 13 years experience in Estate Agency, all spent at Ryder and Dutton. I have been Shaw branch manager since 2006, and have vast knowledge of the loc View full profile
Molly Walton Molly Walton
Negotiator
4 reviews

About Molly I am dedicated to giving customers the best experience when buying, selling and renting a property with a wide range of local knowledge. View full profile
Susan Francis Susan Francis
Sales & Lettings Advisor
1 reviews

About Susan No description set View full profile
Rachael Howard-Cofield Rachael Howard-Cofield
Portfolio Manager
49 reviews

About Rachael No description set View full profile
janette schofield - upload your photo janette schofield
1 reviews

About janette No description set View full profile
Sarah Green Sarah Green
Inventory Clerk & Accompanied Viewer
15 reviews

About Sarah No description set View full profile
Shannon Laycock Shannon Laycock
Negotiator
39 reviews

About Shannon No description set View full profile
Lauren coomber Lauren coomber
Negotiator
11 reviews

About Lauren I’ve worked in the industry since 2015, during which time I have gathered many skills and gained a lot of experience. I take pleasure in helping people as much as I can and I’m dedicated to my wor View full profile

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Fees

No fees set.
Last updated at 2:37 PM 07/08/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:37 PM 07/08/2017 by allAgents

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