• Alice Powell
    Alice Powell
  • Jessica Johnson
    Jessica Johnson
  • Lauren coomber
    Lauren coomber
No description for branch.
Ryder & Dutton

1 Market Street Bacup, Rossendale
Lancashire
OL13 8EX

01706 875259
Aug 17,2017
Minithumbup
Lauren coomber
By: 'Jemima'
Aug 17,2017
0 people found
this helpful
Laurens been great letting me know up to date progress of my house purchase. And chasing up leads to get results and informing me of the situation when and where needed. Very happy with the service I recieved friendly and professional. Thanks Lauren x...
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Comment on agent fees
Fees did not apply as purchaser
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By: Lauren Coomber
Aug 18, 2017
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Thank you for the review, it is appreciated! I wish you all the best in your new home & please give me a call if you require any further assistance. ...
Aug 09,2017
Minithumbup
Jessica Johnson
Lauren coomber
By: 'M'
Aug 09,2017
0 people found
this helpful
Fantastic estate agent, got loads of viewings for my property, great communication. All staff really helpful throughout the whole transaction....
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By: Jessica Johnson
Aug 09, 2017
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Thank you so much for taking the time to write a review. It has been an absolute pleasure, we wish you all the best and if you do require any further assistance, please do not hesitate to contact us. All our best wishes ...
Aug 08,2017
Minithumbup
Jessica Johnson
Lauren coomber
By: 'Francesca'
Aug 08,2017
0 people found
this helpful
Had a great experience with Ryder & Dutton very helpful through the whole first time buying process. All our questions where answered and they were always keeping in touch letting us know how things were processing with the sale. We have found our perfect family home Thankyou for all your help especially to Jess, Lauren and Shannon...
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By: Jessica Johnson
Aug 08, 2017
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Thank you so much for taking the time to write a review, it has been a pleasure. We wish you all the best in your new home and hope you are very happy there. Do get in touch if you require any further assistance. ...
Aug 04,2017
Minithumbup
By: 'Chris Bacon'
Aug 04,2017
0 people found
this helpful
Very good experience with the team at Ryder and Dutton. They answered all of my questions and always were on top of the whole process....
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Aug 04,2017
Minithumbup
Jessica Johnson
Lauren coomber
By: 'Heidi & Sean Franklin'
Aug 04,2017
0 people found
this helpful
Really helpful and re assuring and very pleasent!! Always available to speak to and if not available always called back very quickly! Would highly reccomend!...
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Comment on agent fees
Slightly Higher than others but definitely get the service you pay for.
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By: Jessica Johnson
Aug 07, 2017
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Thank you very much for taking your time out to do a review. It has been a pleasure, we look forward to dealing with your onward purchase! ...
Jul 27,2017
Minithumbup
Jessica Johnson
By: 'Spencer'
Jul 27,2017
0 people found
this helpful
Jessica, has been great in keeping in touch and holding the branch together after yet another Manager has left. 2 in the time my property has been listed....
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Comment on agent fees
Always overpriced compared to other options, but that will soon change I guess.
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Jul 12,2017
Minithumbup
Jessica Johnson
By: 'John McKenna-Gorham'
Jul 12,2017
0 people found
this helpful
Having registered my interest in buying a property within Bacup or a 2-mile radius, I was allocated Jessica to assist in my search. At all times Jessica was very professional and very dedicated to her job. Her customer care skills were excellent. Jessica kept me up to date with new properties to view and also answered my many questions I had. Having had a very bad experience with one of your competitors, it was pleasant to find someone who took her job seriously and also had excellent custo...
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Comment on agent fees
It was a shame i did not find a property with Ryder and Dutton, so i cannot say anything about Agents Fees
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Jul 10,2017
Minithumbup
Jessica Johnson
Shannon Laycock
By: 'Lynda'
Jul 10,2017
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this helpful
I have been extremely satisfied with the service provided by all staff at the Bacup office of Ryder Dutton. The sale of my dads house has gone through very smoothly & they have kept me updated on every stage of the sale. Would certainly recommend & use again. Thank you...
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Comment on agent fees
I think the charges are a little higher than other Agent's in the area, however, I have been very pleased with the service they provided & therefore think that the slightly higher fees are warranted. They secured a very quick sale and have provided excellent service throughout the selling process.
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Jul 10,2017
Minithumbup
By: 'Sharon'
Jul 10,2017
0 people found
this helpful
Words fail me at the speed this branch sold our property. Great service from the initial phone call to sell our property through to the sale. Amazingly they had a buyer with 30 mins of taking the photos. Well done Bacup branch of Ryder & Dutton...
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Jun 16,2017
Minithumbup
Shannon Laycock
By: 'Simo'
Jun 16,2017
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this helpful
Shannon has been wonderful in dealing with us during this process of buying a house. She has consistently kept us updated and appraised of the progress; and that has been very reassuring. Also, when we were struggling to get information about the progress of the 'searches' she was able to talk to the solicitors on our behalf....
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By: Ryder & Dutton Bacup
Jun 16, 2017
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Hi Simo, Thank you for your kind words. Here at Ryder & Dutton understand it can be a very stressful time moving which is why we endeavor to assist you from start to finish. I hope you will be very happy in your new home. From all the team at the Bacup Office Thank you ...
Jun 16,2017
Minithumbup
Shannon Laycock
By: 'Moe'
Jun 16,2017
0 people found
this helpful
Efficient and friendly service from Shannon who get us up to date with progress and chased up information from the vendors solicitors when requested. Her efforts were much appreciated....
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Comment on agent fees
Average
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By: Ryder & Dutton Bacup
Jun 22, 2017
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Hi Moe Thank you very much for your lovely review. We do always endeavour to support and update both buyers and sellers throughout what can be a stressful time. We are really pleased you were happy and we hope to see you again. Thank you Ryder & Dutton Bacup ...
Apr 25,2017
Minithumbup
Shannon Laycock
By: 'Mrs J Clough'
Apr 25,2017
0 people found
this helpful
Whether you plan to sell or let your property I would definitely advise you use the services of Ryder & Dutton. Stuart Greenwood & his team, Shannon & Gemma working out of the Bacup branch, totally exceeded our expectations. From start to finish the service was second to none. They contacted us several times a week, providing regular updates & lots of beneficial advice provided to assist with the sale...superb estate agents with lovely approachable staff....
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Comment on agent fees
Fees are very competitive.
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By: Stuart Greenwood
Apr 25, 2017
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Hi Julie & Steve It was an absolute pleasure to of had the opportunity of assisting you with your move. We all here at the office wish you every bit of luck with the move and hope you will be very happy in your new home. Good luck again from all the team at R&D Bacup. ...
Feb 10,2017
Minithumbup
By: 'Matt oldham'
Feb 10,2017
0 people found
this helpful
The process was made as easy and stress free as possible by all staff involved. Will definitely use again in future. :):)...
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Feb 08,2017
Minithumbup
By: 'Olivia'
Feb 08,2017
0 people found
this helpful
Fantastic staff from auction house Manchester they were so supportive and friendly, we achieved the outcome we wanted and more. The whole experience was made easier by the staff. Would also like to thank Stuart the manager if he wouldn't of directed us to go to auction we would still be sat waiting. Thankyou to you all....
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Comment on agent fees
Good
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Oct 26,2016
Minithumbup
By: 'Lynne'
Oct 26,2016
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Very friendly staff, kept us informed about everything along the way. All our enquiries have been dealt with quickly and efficiently....
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Comment on agent fees
Average
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By: Stuart Greenwood
Oct 26, 2016
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Hi Lynne & Lee Thank you for your kind words. I am so pleased that we have managed to get your sale through at the speed we did. We will now endeavor to have you in your new home in no time. Thank you again from the Bacup Team ...
Oct 14,2016
Minithumbup
Alice Powell
Rachael Howard-Cofield
By: 'Gemma'
Oct 14,2016
0 people found
this helpful
After a bumpy start (when the handover from Eley Long was taking place) Alice and Rachael have provided outstanding service and always been very responsive to my needs as a tenant. They have endeavoured to fix any issues I have had very quickly and for this I thank them! I would say that the external relationship with maintenance company could do with work - often received negative comments from them regarding communication with R&D. Apart from this, I am very pleased with the servic...
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Comment on agent fees
The reference fee seems unnecessary for the sake of a quick phone call to an external provider!
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By: Alice Powell
Oct 14, 2016
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Hi Gemma! We are really pleased that you have been happy with our service, however we will look into our communication with any contractors! Good luck with the new job! Thanks, ...
Oct 08,2016
Minithumbup
By: 'mr and mrs brown'
Oct 08,2016
0 people found
this helpful
Exellent comunication at all times would highly recommend to sell your property through ryder and dutton You could always try to sell your property through another agent but i guess ryder and dutton are the best....
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Comment on agent fees
agents fees are value for money.
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Sep 20,2016
Minithumbup
Sophie Tonge
By: 'Ms Walker'
Sep 20,2016
0 people found
this helpful
Both Sophie and Stuart were wonderful, very courteous, helpful, knowledgeable, happy. Excellent customer service. Stuart always replied to me very quickly, with relevant information and always kept me informed where necessary. Has been very helpful all the way through. Sophie from her part doing the viewings, was always very lovely, and answered my questions clearly and to the best of her knowledge. Always a pleasure to meet....
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Sep 19,2016
Minithumbup
By: 'Valerie'
Sep 19,2016
0 people found
this helpful
Excellent Estate Agent from whom we purchased our new home. Very professional, knowledgeable, approachable and friendly. He was motivated to sell the property and both his written and verbal communications skills are excellent. He consistently responded very quickly, to any queries or messages and I would happily buy a property from him in the future....
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Comment on agent fees
We were purchasers and did not incur any fees
Was this helpful? Yes
Sep 15,2016
Minithumbup
Sophie Tonge
By: 'NM'
Sep 15,2016
0 people found
this helpful
both Sophie and Stuart were brilliant . very professional and very helpful . One of the best estate agents to deal with by far ....
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Sep 07,2016
Minithumbup
By: 'Sharon Groos'
Sep 07,2016
0 people found
this helpful
This is the first time in 30 years of property ownership that I have found a competent estate agent. Their updates, feedback and communications are excellent and their customer service is the best I have ever found. They are pro active and extremely effective. I have every faith in them and although I usually manage all my own properties, I feel totally comfortable instructing Ryder & Dutton to manage my properties. Very impressed and would highly recommend...
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Comment on agent fees
Very reasonable fees and excellent value for money
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Sep 05,2016
Minithumbup
By: 'Jackie'
Sep 05,2016
0 people found
this helpful
Stuart was very professional but friendly and kept me informed at every step of the progress and rang me to let me know the exchange was complete....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 04,2016
Minithumbup
By: 'Paul Green'
Sep 04,2016
0 people found
this helpful
I have dealt with eley long and ryder dutton for many years and have always had a good rappore with the staff.I recently met Stuart and found him very helpful and reliable and honest....
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Comment on agent fees
This agent came in at the latter stages of the deal so was not involved in fees
Was this helpful? Yes
Aug 25,2016
Minithumbup
Sophie Tonge
By: 'Sarah'
Aug 25,2016
0 people found
this helpful
We would recommend Ryder and Dutton, we were kept informed regularly of updates/interest in our house, and we found the team at Bacup very professional when dealing with any queries that we had....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 18,2016
Minithumbup
By: 'PAUL'
Aug 18,2016
0 people found
this helpful
Theresa and Stuart helped me tirelessly through the sale of my property,Stuart only started at the branch 6 months ago but managed to get my sale through not long after he started well done that man,many thanks to you all especially Theresa and Stuart. Paul...
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Comment on agent fees
was quite high at 1.5% needs to come down i think
Was this helpful? Yes
Aug 18,2016
Minithumbup
Sophie Tonge
By: 'Ben O'Donovan'
Aug 18,2016
0 people found
this helpful
A brilliant team that helped with my purchase every step of the way, chasing those pesky solicitors for progress. If you are going to buy or sell a house in Rossendale this is who you want on your side. guaranteed 5 star service! Thanks for your help. Ben O'Donovan...
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Aug 18,2016
Minithumbup
By: 'Professional Company'
Aug 18,2016
0 people found
this helpful
Stuart Greenwood of the Bacup office was very knowledgable about the area. He went out of his way to help us find properties as we were not familiar with the area. The service he provided was exceptional. I deal with a lot of estate agents throughout the country and Stuart was the best. A quick thinking agile mind. And very professional. Very well done...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 25,2016
Minithumbup
Sophie Tonge
By: 'Mandy K'
Jul 25,2016
0 people found
this helpful
Really very happy with this estate agents. They always give 110% and are always happy to discuss any worries and the processes. Excellent customer services Excellent at managing the selling of your property! Keep up the good work guys!!...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2016
Minithumbup
Sophie Tonge
By: 'DK'
Jul 11,2016
0 people found
this helpful
I have never worked with a more understanding and friendly estate team and in particular staff (Sophie) and this is my 3rd sold property. Sophie is amazing, kind, patient, understanding and very professional in what she does. She goes out of her to make sure she keeps the customer satisfied and updated on progress. She always works with a smile and is willing to do a bit more extra than is needed. Will I work with them again, YES and I can't wait....
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Comment on agent fees
The fees are good, can't complain for the level of service I got
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Jun 22,2016
Minithumbdown
By: 'GD'
Jun 22,2016
0 people found
this helpful
Initially we were allocated a member of staff (Joanne Boardman) to handle the sale of our property. She was efficient, polite, helpful and professional and gave us regular updates. Unfortunately, for Ryder & Dutton and ourselves, she left the company. Communication ceased. We had to make all the phone calls to check on progress and the lack of communication was extremely frustrating at a stressful time. The sales staff member allocated our sale said he didn't start the sale and did not know ...
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By: S Tonge, Manager
Jun 27, 2016
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Thank you for your valued feedback. I am disappointed to hear the negatives within your critique, we will take this on board to try and help improve our service. We pride ourselves on customer service and feel this is an isolated occasion. It is important that we maintain our standard throughout the entire process and not let transition/staff moves jeopardise our reputation. ...
Areas covered
  • OL13
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £28,000
  • Max: £240,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 1 0 18 1 20 0 1 0
Alice Powell Alice Powell
Manager
41 reviews

About Alice No description set View full profile
Jessica Johnson Jessica Johnson
Negotiator
6 reviews

About Jessica No description set View full profile
Lauren coomber Lauren coomber
Negotiator
4 reviews

About Lauren No description set View full profile

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Last updated at 2:37 PM 07/08/2017 by allAgents

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Last updated at 2:37 PM 07/08/2017 by allAgents

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