• Stuart Greenwood
    Stuart Greenwood
  • Theresa Halstead
    Theresa Halstead
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    Genna Tully
No description for branch.
Ryder & Dutton

1 Market Street Bacup, Rossendale
Lancashire
OL13 8EX

01706 875259

Oct 26,2016
Minithumbup
By:
Oct 26,2016
Featured Review
0 people found
this helpful
Very friendly staff, kept us informed about everything along the way. All our enquiries have been dealt with quickly and efficiently....
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Comment on agent fees
Average
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By: Stuart Greenwood
Oct 26, 2016
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Hi Lynne & Lee Thank you for your kind words. I am so pleased that we have managed to get your sale through at the speed we did. We will now endeavor to have you in your new home in no time. Thank you again from the Bacup Team....
Oct 14,2016
Minithumbup
By:
Oct 14,2016
Featured Review
0 people found
this helpful
After a bumpy start (when the handover from Eley Long was taking place) Alice and Rachael have provided outstanding service and always been very responsive to my needs as a tenant. They have endeavoured to fix any issues I have had very quickly and for this I thank them! I would say that the external relationship with maintenance company could do with work - often received negative comments from them regarding communication with R&D. Apart from this, I am very pleased with the servic...
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Comment on agent fees
The reference fee seems unnecessary for the sake of a quick phone call to an external provider!
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By: Alice Powell
Oct 14, 2016
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Hi Gemma! We are really pleased that you have been happy with our service, however we will look into our communication with any contractors! Good luck with the new job! Thanks,....
Oct 08,2016
Minithumbup
By:
Oct 08,2016
Featured Review
0 people found
this helpful
Exellent comunication at all times would highly recommend to sell your property through ryder and dutton You could always try to sell your property through another agent but i guess ryder and dutton are the best....
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Comment on agent fees
agents fees are value for money.
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Sep 20,2016
Minithumbup
By:
Sep 20,2016
Featured Review
0 people found
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Both Sophie and Stuart were wonderful, very courteous, helpful, knowledgeable, happy. Excellent customer service. Stuart always replied to me very quickly, with relevant information and always kept me informed where necessary. Has been very helpful all the way through. Sophie from her part doing the viewings, was always very lovely, and answered my questions clearly and to the best of her knowledge. Always a pleasure to meet....
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Sep 19,2016
Minithumbup
By:
Sep 19,2016
Featured Review
0 people found
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Excellent Estate Agent from whom we purchased our new home. Very professional, knowledgeable, approachable and friendly. He was motivated to sell the property and both his written and verbal communications skills are excellent. He consistently responded very quickly, to any queries or messages and I would happily buy a property from him in the future....
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Comment on agent fees
We were purchasers and did not incur any fees
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Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
both Sophie and Stuart were brilliant . very professional and very helpful . One of the best estate agents to deal with by far ....
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Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
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This is the first time in 30 years of property ownership that I have found a competent estate agent. Their updates, feedback and communications are excellent and their customer service is the best I have ever found. They are pro active and extremely effective. I have every faith in them and although I usually manage all my own properties, I feel totally comfortable instructing Ryder & Dutton to manage my properties. Very impressed and would highly recommend...
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Comment on agent fees
Very reasonable fees and excellent value for money
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Sep 05,2016
Minithumbup
By:
Sep 05,2016
0 people found
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Stuart was very professional but friendly and kept me informed at every step of the progress and rang me to let me know the exchange was complete....
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Comment on agent fees
Good
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Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
this helpful
I have dealt with eley long and ryder dutton for many years and have always had a good rappore with the staff.I recently met Stuart and found him very helpful and reliable and honest....
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Comment on agent fees
This agent came in at the latter stages of the deal so was not involved in fees
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Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
We would recommend Ryder and Dutton, we were kept informed regularly of updates/interest in our house, and we found the team at Bacup very professional when dealing with any queries that we had....
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Comment on agent fees
Good
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Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Theresa and Stuart helped me tirelessly through the sale of my property,Stuart only started at the branch 6 months ago but managed to get my sale through not long after he started well done that man,many thanks to you all especially Theresa and Stuart. Paul...
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Comment on agent fees
was quite high at 1.5% needs to come down i think
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Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
A brilliant team that helped with my purchase every step of the way, chasing those pesky solicitors for progress. If you are going to buy or sell a house in Rossendale this is who you want on your side. guaranteed 5 star service! Thanks for your help. Ben O'Donovan...
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Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
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Stuart Greenwood of the Bacup office was very knowledgable about the area. He went out of his way to help us find properties as we were not familiar with the area. The service he provided was exceptional. I deal with a lot of estate agents throughout the country and Stuart was the best. A quick thinking agile mind. And very professional. Very well done...
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Comment on agent fees
Good
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Jul 25,2016
Minithumbup
By:
Jul 25,2016
0 people found
this helpful
Really very happy with this estate agents. They always give 110% and are always happy to discuss any worries and the processes. Excellent customer services Excellent at managing the selling of your property! Keep up the good work guys!!...
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Comment on agent fees
Good
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Jul 11,2016
Minithumbup
By:
Jul 11,2016
0 people found
this helpful
I have never worked with a more understanding and friendly estate team and in particular staff (Sophie) and this is my 3rd sold property. Sophie is amazing, kind, patient, understanding and very professional in what she does. She goes out of her to make sure she keeps the customer satisfied and updated on progress. She always works with a smile and is willing to do a bit more extra than is needed. Will I work with them again, YES and I can't wait....
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Comment on agent fees
The fees are good, can't complain for the level of service I got
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Jun 22,2016
Minithumbdown
By:
Jun 22,2016
0 people found
this helpful
Initially we were allocated a member of staff (Joanne Boardman) to handle the sale of our property. She was efficient, polite, helpful and professional and gave us regular updates. Unfortunately, for Ryder & Dutton and ourselves, she left the company. Communication ceased. We had to make all the phone calls to check on progress and the lack of communication was extremely frustrating at a stressful time. The sales staff member allocated our sale said he didn't start the sale and did not know ...
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By: S Tonge, Manager
Jun 27, 2016
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Thank you for your valued feedback. I am disappointed to hear the negatives within your critique, we will take this on board to try and help improve our service. We pride ourselves on customer service and feel this is an isolated occasion. It is important that we maintain our standard throughout the entire process and not let transition/staff moves jeopardise our reputation.....
Jun 06,2016
Minithumbup
By:
Jun 06,2016
1 people found
this helpful
From taking over the sale of the house we were purchasing, Stuart was brilliant. Very professional and kept in contact on a regular basis. Even when the vendors of the house we were purchasing pulled out 3 days before signing and after 6 months of going through the sale, Stuart showed great empathy towards our misfortune and offered support where he could. Should we find another property, we would definitely liaise with Stuart again....
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Comment on agent fees
Not applicable to us but we would suggest that the vendors should pay some kind of fee for pulling out of the sale as we don't think this reflects well on Ryder and Dutton even though it wasn't their fault.
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Jun 03,2016
Minithumbup
By:
Jun 03,2016
0 people found
this helpful
thank you sophie and stuart for all your help in selling my house on lee road bacup excellent service with updates and advice much appricated...
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Comment on agent fees
very good
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May 12,2016
Minithumbup
By:
May 12,2016
0 people found
this helpful
We received great communication and advice when we purchased our new home through Ryder dutton Bacup. All questions we had were promptly replied and delt with....
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Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
Everyone in the office have been great especially Katie in the mortgage advice department, who has helped with our mortgage, she's been amazing and helpful every step of the way! Ryder and dutton have been great from the start!...
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Apr 07,2016
Minithumbup
By:
Apr 07,2016
0 people found
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Joanne has been such a massive help during such a short and stressful time. I have recently bought a repossessed house and the timescales to complete and the fear of being out bidden at any point made a painful waiting game. Joanne has a lovely calming voice and would always do her best to reassure me of the process and providing lots of empathy with us being first time buyers. Joanne sent us such a heart-warming email once the process was completed and I can't thank her enough for helping us st...
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Comment on agent fees
N/A
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Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
this helpful
I purchased a property from Ryder Dutton and I found Joanne very helpful indeed !! Nothing was to much trouble for her and she relentlessly hounded my solicitor and the vendors solicitor to get to a completion date. Even after contracts had been exchange she still acted on my behalf to get rubbish removed from the property. An asset to Ryder Dutton thank you Joanne...
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Comment on agent fees
N/a
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Feb 07,2016
Minithumbup
By:
Feb 07,2016
0 people found
this helpful
I recently purchased a property through the Bacup branch. I found all of the staff to be helpful and friendly throughout the whole process. Joanne was my main point of contact and she was calm, patient and professional at all times. My many queries were dealt with promptly and efficiently and calls and messages always returned as soon as practical. Joanne is an asset to the company....
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Dec 14,2015
Minithumbup
By:
Dec 14,2015
0 people found
this helpful
dealt with a lady called Joanne at your Bacup office, was having trouble corresponding with our solicitors, Joanne managed to contact them on several occasions to speed up our move, she also kept in contact on a regular basis, think we would still be waiting to move if we did not have this lady's help, should have paid her rather than our solicitors as she done far more for us, if we decided to move again it would defentatly be with this company, thanks again regards Mr & Mrs johnson...
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Comment on agent fees
are fees were paid for previous property, which was bridgfords and were ridiculous would never use them again and would not waste my time giving them a review
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Dec 06,2015
Minithumbup
By:
Dec 06,2015
0 people found
this helpful
We started our house sale through Eley Long and when it got taken over by Ryder and Dutton we were a little apprehensive, absolutely no need to worry though, the same staff dealt with our sale and in particular Joanne at Bacup branch helped us enormously. She kept us in the picture the whole way through the sale and towards the end she kept us informed daily of the progress. She was extremely helpful and made the whole process as easy as it could be! Thank you very much Joanne....
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Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
We are first time buyers and moving from Walsall to Bacup. We saw the property on Rightmove and that it was on with two estate agents. We e-mailed both of the estate agents and within 20 minutes someone from Ryder & Dutton had got back to us (this was late afternoon/early evening). They were efficient in sorting out a viewing. The lady that showed us round was Susan and she was helpful and friendly. We fell in love with the property and put an offer in with Joanne Boardman. When the of...
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Nov 03,2015
Minithumbup
By:
Nov 03,2015
1 people found
this helpful
Joanne was extremely helpful, she kept me informed of each step of the process. She was not presumptuous and would ask if she was not sure of my wishes. She was respectful and courteous....
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Nov 03,2015
Minithumbup
By:
Nov 03,2015
1 people found
this helpful
This was a very traumatising time buying our first home and moving away from our family Joanne and Theresa were excellent in support and Conacting the neccasary people for us I would highly recommend ryder and Dutton estate agents they made the whole process such a great experience thanks again Joanne and Theresa...
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Comment on agent fees
Excellent
Was this helpful? Yes
Oct 12,2015
Minithumbup
By:
Oct 12,2015
3 people found
this helpful
Joanne was very helpful from the first phone call requesting a valuation on the property. The visit to the property was organised quickly and once the marketing details had been approved viewings were arranged immediately - there was an offer on the property within 2 weeks of putting it on the market. Regular weekly updates were emailed by Joanne and when an offer was finally accepted Joanne kept in contact via telephone and email sorting out the finer details. I was impressed with her pati...
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Areas covered
  • OL13
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Ā£28,000
  • Max: Ā£180,000

Letting
  • Min: Ā£0
  • Max: Ā£0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 1 0 10 1 14 0 1 0
Stuart Greenwood Stuart Greenwood
Manager
63 reviews

About Stuart I am a professional and hardworking person with a wealth of local knowledge which enables me to help clients reach their intended goals. View full profile
Theresa Halstead Theresa Halstead
Senior Negotiator
6 reviews

About Theresa I have had over 25 years experience in estate agency therefore I have a wealth of knowledge of the Bacup area. View full profile
Genna Tully Genna Tully
Negotiator
3 reviews

About Genna With experience in Lettings and Sales Iā€™m committed to providing a friendly and professional service. View full profile

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Last updated at 4:03 PM 04/01/2016 by allAgents

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Last updated at 4:03 PM 04/01/2016 by allAgents

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