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    Jessica Johnson
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Ryder & Dutton

1 Market Street Bacup, Rossendale
Lancashire
OL13 8EX

01706 875259
Jul 12,2017
Minithumbup
Jessica Johnson
By: 'John McKenna-Gorham'
Jul 12,2017
0 people found
this helpful
Having registered my interest in buying a property within Bacup or a 2-mile radius, I was allocated Jessica to assist in my search. At all times Jessica was very professional and very dedicated to her job. Her customer care skills were excellent. Jessica kept me up to date with new properties to view and also answered my many questions I had. Having had a very bad experience with one of your competitors, it was pleasant to find someone who took her job seriously and also had excellent custo...
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Comment on agent fees
It was a shame i did not find a property with Ryder and Dutton, so i cannot say anything about Agents Fees
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Jul 10,2017
Minithumbup
Jessica Johnson
Shannon Laycock
By: 'Lynda'
Jul 10,2017
0 people found
this helpful
I have been extremely satisfied with the service provided by all staff at the Bacup office of Ryder Dutton. The sale of my dads house has gone through very smoothly & they have kept me updated on every stage of the sale. Would certainly recommend & use again. Thank you...
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Comment on agent fees
I think the charges are a little higher than other Agent's in the area, however, I have been very pleased with the service they provided & therefore think that the slightly higher fees are warranted. They secured a very quick sale and have provided excellent service throughout the selling process.
Was this helpful? Yes
Jul 10,2017
Minithumbup
By: 'Sharon'
Jul 10,2017
0 people found
this helpful
Words fail me at the speed this branch sold our property. Great service from the initial phone call to sell our property through to the sale. Amazingly they had a buyer with 30 mins of taking the photos. Well done Bacup branch of Ryder & Dutton...
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Jun 16,2017
Minithumbup
Shannon Laycock
By: 'Simo'
Jun 16,2017
0 people found
this helpful
Shannon has been wonderful in dealing with us during this process of buying a house. She has consistently kept us updated and appraised of the progress; and that has been very reassuring. Also, when we were struggling to get information about the progress of the 'searches' she was able to talk to the solicitors on our behalf....
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By: Ryder & Dutton Bacup
Jun 16, 2017
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Hi Simo, Thank you for your kind words. Here at Ryder & Dutton understand it can be a very stressful time moving which is why we endeavor to assist you from start to finish. I hope you will be very happy in your new home. From all the team at the Bacup Office Thank you ...
Jun 16,2017
Minithumbup
Shannon Laycock
By: 'Moe'
Jun 16,2017
0 people found
this helpful
Efficient and friendly service from Shannon who get us up to date with progress and chased up information from the vendors solicitors when requested. Her efforts were much appreciated....
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Comment on agent fees
Average
Was this helpful? Yes
By: Ryder & Dutton Bacup
Jun 22, 2017
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Hi Moe Thank you very much for your lovely review. We do always endeavour to support and update both buyers and sellers throughout what can be a stressful time. We are really pleased you were happy and we hope to see you again. Thank you Ryder & Dutton Bacup ...
Apr 25,2017
Minithumbup
Shannon Laycock
By: 'Mrs J Clough'
Apr 25,2017
0 people found
this helpful
Whether you plan to sell or let your property I would definitely advise you use the services of Ryder & Dutton. Stuart Greenwood & his team, Shannon & Gemma working out of the Bacup branch, totally exceeded our expectations. From start to finish the service was second to none. They contacted us several times a week, providing regular updates & lots of beneficial advice provided to assist with the sale...superb estate agents with lovely approachable staff....
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Comment on agent fees
Fees are very competitive.
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By: Stuart Greenwood
Apr 25, 2017
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Hi Julie & Steve It was an absolute pleasure to of had the opportunity of assisting you with your move. We all here at the office wish you every bit of luck with the move and hope you will be very happy in your new home. Good luck again from all the team at R&D Bacup. ...
Feb 10,2017
Minithumbup
By: 'Matt oldham'
Feb 10,2017
0 people found
this helpful
The process was made as easy and stress free as possible by all staff involved. Will definitely use again in future. :):)...
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Feb 08,2017
Minithumbup
By: 'Olivia'
Feb 08,2017
0 people found
this helpful
Fantastic staff from auction house Manchester they were so supportive and friendly, we achieved the outcome we wanted and more. The whole experience was made easier by the staff. Would also like to thank Stuart the manager if he wouldn't of directed us to go to auction we would still be sat waiting. Thankyou to you all....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 26,2016
Minithumbup
By: 'Lynne'
Oct 26,2016
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this helpful
Very friendly staff, kept us informed about everything along the way. All our enquiries have been dealt with quickly and efficiently....
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Comment on agent fees
Average
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By: Stuart Greenwood
Oct 26, 2016
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Hi Lynne & Lee Thank you for your kind words. I am so pleased that we have managed to get your sale through at the speed we did. We will now endeavor to have you in your new home in no time. Thank you again from the Bacup Team ...
Oct 14,2016
Minithumbup
Alice Powell
Rachael Howard-Cofield
By: 'Gemma'
Oct 14,2016
0 people found
this helpful
After a bumpy start (when the handover from Eley Long was taking place) Alice and Rachael have provided outstanding service and always been very responsive to my needs as a tenant. They have endeavoured to fix any issues I have had very quickly and for this I thank them! I would say that the external relationship with maintenance company could do with work - often received negative comments from them regarding communication with R&D. Apart from this, I am very pleased with the servic...
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Comment on agent fees
The reference fee seems unnecessary for the sake of a quick phone call to an external provider!
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By: Alice Powell
Oct 14, 2016
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Hi Gemma! We are really pleased that you have been happy with our service, however we will look into our communication with any contractors! Good luck with the new job! Thanks, ...
Oct 08,2016
Minithumbup
By: 'mr and mrs brown'
Oct 08,2016
0 people found
this helpful
Exellent comunication at all times would highly recommend to sell your property through ryder and dutton You could always try to sell your property through another agent but i guess ryder and dutton are the best....
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Comment on agent fees
agents fees are value for money.
Was this helpful? Yes
Sep 20,2016
Minithumbup
Sophie Tonge
By: 'Ms Walker'
Sep 20,2016
0 people found
this helpful
Both Sophie and Stuart were wonderful, very courteous, helpful, knowledgeable, happy. Excellent customer service. Stuart always replied to me very quickly, with relevant information and always kept me informed where necessary. Has been very helpful all the way through. Sophie from her part doing the viewings, was always very lovely, and answered my questions clearly and to the best of her knowledge. Always a pleasure to meet....
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Sep 19,2016
Minithumbup
By: 'Valerie'
Sep 19,2016
0 people found
this helpful
Excellent Estate Agent from whom we purchased our new home. Very professional, knowledgeable, approachable and friendly. He was motivated to sell the property and both his written and verbal communications skills are excellent. He consistently responded very quickly, to any queries or messages and I would happily buy a property from him in the future....
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Comment on agent fees
We were purchasers and did not incur any fees
Was this helpful? Yes
Sep 15,2016
Minithumbup
Sophie Tonge
By: 'NM'
Sep 15,2016
0 people found
this helpful
both Sophie and Stuart were brilliant . very professional and very helpful . One of the best estate agents to deal with by far ....
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Sep 07,2016
Minithumbup
By: 'Sharon Groos'
Sep 07,2016
0 people found
this helpful
This is the first time in 30 years of property ownership that I have found a competent estate agent. Their updates, feedback and communications are excellent and their customer service is the best I have ever found. They are pro active and extremely effective. I have every faith in them and although I usually manage all my own properties, I feel totally comfortable instructing Ryder & Dutton to manage my properties. Very impressed and would highly recommend...
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Comment on agent fees
Very reasonable fees and excellent value for money
Was this helpful? Yes
Sep 05,2016
Minithumbup
By: 'Jackie'
Sep 05,2016
0 people found
this helpful
Stuart was very professional but friendly and kept me informed at every step of the progress and rang me to let me know the exchange was complete....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 04,2016
Minithumbup
By: 'Paul Green'
Sep 04,2016
0 people found
this helpful
I have dealt with eley long and ryder dutton for many years and have always had a good rappore with the staff.I recently met Stuart and found him very helpful and reliable and honest....
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Comment on agent fees
This agent came in at the latter stages of the deal so was not involved in fees
Was this helpful? Yes
Aug 25,2016
Minithumbup
Sophie Tonge
By: 'Sarah'
Aug 25,2016
0 people found
this helpful
We would recommend Ryder and Dutton, we were kept informed regularly of updates/interest in our house, and we found the team at Bacup very professional when dealing with any queries that we had....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 18,2016
Minithumbup
By: 'PAUL'
Aug 18,2016
0 people found
this helpful
Theresa and Stuart helped me tirelessly through the sale of my property,Stuart only started at the branch 6 months ago but managed to get my sale through not long after he started well done that man,many thanks to you all especially Theresa and Stuart. Paul...
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Comment on agent fees
was quite high at 1.5% needs to come down i think
Was this helpful? Yes
Aug 18,2016
Minithumbup
Sophie Tonge
By: 'Ben O'Donovan'
Aug 18,2016
0 people found
this helpful
A brilliant team that helped with my purchase every step of the way, chasing those pesky solicitors for progress. If you are going to buy or sell a house in Rossendale this is who you want on your side. guaranteed 5 star service! Thanks for your help. Ben O'Donovan...
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Aug 18,2016
Minithumbup
By: 'Professional Company'
Aug 18,2016
0 people found
this helpful
Stuart Greenwood of the Bacup office was very knowledgable about the area. He went out of his way to help us find properties as we were not familiar with the area. The service he provided was exceptional. I deal with a lot of estate agents throughout the country and Stuart was the best. A quick thinking agile mind. And very professional. Very well done...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 25,2016
Minithumbup
Sophie Tonge
By: 'Mandy K'
Jul 25,2016
0 people found
this helpful
Really very happy with this estate agents. They always give 110% and are always happy to discuss any worries and the processes. Excellent customer services Excellent at managing the selling of your property! Keep up the good work guys!!...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2016
Minithumbup
Sophie Tonge
By: 'DK'
Jul 11,2016
0 people found
this helpful
I have never worked with a more understanding and friendly estate team and in particular staff (Sophie) and this is my 3rd sold property. Sophie is amazing, kind, patient, understanding and very professional in what she does. She goes out of her to make sure she keeps the customer satisfied and updated on progress. She always works with a smile and is willing to do a bit more extra than is needed. Will I work with them again, YES and I can't wait....
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Comment on agent fees
The fees are good, can't complain for the level of service I got
Was this helpful? Yes
Jun 22,2016
Minithumbdown
By: 'GD'
Jun 22,2016
0 people found
this helpful
Initially we were allocated a member of staff (Joanne Boardman) to handle the sale of our property. She was efficient, polite, helpful and professional and gave us regular updates. Unfortunately, for Ryder & Dutton and ourselves, she left the company. Communication ceased. We had to make all the phone calls to check on progress and the lack of communication was extremely frustrating at a stressful time. The sales staff member allocated our sale said he didn't start the sale and did not know ...
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Was this helpful? Yes
By: S Tonge, Manager
Jun 27, 2016
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Thank you for your valued feedback. I am disappointed to hear the negatives within your critique, we will take this on board to try and help improve our service. We pride ourselves on customer service and feel this is an isolated occasion. It is important that we maintain our standard throughout the entire process and not let transition/staff moves jeopardise our reputation. ...
Jun 06,2016
Minithumbup
By: 'Bronte'
Jun 06,2016
1 people found
this helpful
From taking over the sale of the house we were purchasing, Stuart was brilliant. Very professional and kept in contact on a regular basis. Even when the vendors of the house we were purchasing pulled out 3 days before signing and after 6 months of going through the sale, Stuart showed great empathy towards our misfortune and offered support where he could. Should we find another property, we would definitely liaise with Stuart again....
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Comment on agent fees
Not applicable to us but we would suggest that the vendors should pay some kind of fee for pulling out of the sale as we don't think this reflects well on Ryder and Dutton even though it wasn't their fault.
Was this helpful? Yes
Jun 03,2016
Minithumbup
Sophie Tonge
By: 'john'
Jun 03,2016
0 people found
this helpful
thank you sophie and stuart for all your help in selling my house on lee road bacup excellent service with updates and advice much appricated...
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Comment on agent fees
very good
Was this helpful? Yes
May 12,2016
Minithumbup
By: 'Andrew Corey'
May 12,2016
0 people found
this helpful
We received great communication and advice when we purchased our new home through Ryder dutton Bacup. All questions we had were promptly replied and delt with....
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Apr 22,2016
Minithumbup
By: 'Laurataylor'
Apr 22,2016
0 people found
this helpful
Everyone in the office have been great especially Katie in the mortgage advice department, who has helped with our mortgage, she's been amazing and helpful every step of the way! Ryder and dutton have been great from the start!...
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Apr 07,2016
Minithumbup
By: 'Rebecca & Matthew'
Apr 07,2016
0 people found
this helpful
Joanne has been such a massive help during such a short and stressful time. I have recently bought a repossessed house and the timescales to complete and the fear of being out bidden at any point made a painful waiting game. Joanne has a lovely calming voice and would always do her best to reassure me of the process and providing lots of empathy with us being first time buyers. Joanne sent us such a heart-warming email once the process was completed and I can't thank her enough for helping us st...
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 06,2016
Minithumbup
By: 'Joanne'
Apr 06,2016
0 people found
this helpful
I purchased a property from Ryder Dutton and I found Joanne very helpful indeed !! Nothing was to much trouble for her and she relentlessly hounded my solicitor and the vendors solicitor to get to a completion date. Even after contracts had been exchange she still acted on my behalf to get rubbish removed from the property. An asset to Ryder Dutton thank you Joanne...
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Comment on agent fees
N/a
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Areas covered
  • OL13
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £28,000
  • Max: £180,000

Letting
  • Min: £0
  • Max: £0

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2 0 1 0 15 1 17 0 1 0
Jessica Johnson Jessica Johnson
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2 reviews

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Last updated at 4:03 PM 04/01/2016 by allAgents

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Last updated at 4:03 PM 04/01/2016 by allAgents

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