Properties Glasgow - Infiniti Properties
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Ryden Lettings

100 Hanover Street Edinburgh
City of Edinburgh
EH2 1DR

0131 226 2545

Jul 24,2014
Minithumbdown
By:
Jul 24,2014
1 people found
this helpful
Ryden are an absolutely unscrupulous letting agent. Everything goes well until you encounter a problem with the property and have to wait an age for a repair. In my case the boiler failed over the Christmas period and was not fixed until mind January. On moving out they tried to squeeze as much money from the deposit as possible. Claiming that a professional cleaning was required. I cannot see how this can possibly be true as the house was immaculate (much cleaner than when we moved in!) ...
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Apr 30,2013
Minithumbdown
By:
Apr 30,2013
1 people found
this helpful
I have recently had to deal with Ryden lettings agent and I have to say I have been left severely disappointed with the service I received and would advise anyone to beware when using them. I called up to say I wanted to immediatly secure a property for rent which had come on the market an hour before. I had viewed it previously as it was on the market to buy. I was advised that I could not confirm rent until I had seen the property again but that it was a formality and I would be able to hold ...
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What agent could do to change your mind?
This agent needs to act in an honest manner and not treat people as if they are numbers in a money game, disgraceful service
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Nov 07,2012
Minithumbdown
By:
Nov 07,2012
0 people found
this helpful
Although first impressions were good for us as well, tenancy soon turned into a nightmare. constant disruptions, ignoring our complaints and rights as tenants. Tried to gain access to property without our agreement. Unprofessional and unfriendly....
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Apr 22,2011
Minithumbdown
By:
Apr 22,2011
1 people found
this helpful
I rented a property with Ryden from October 2010 - March 2011 and will never be making that mistake again. When the flat was first advertised we were told it came with a TV, DVD player and working fire however upon moving in we were then told none of these things worked. Around November our boiler broke down and through several calls to Ryden and several more house visits it was finally fixed in January. When we told them this was unacceptable all we got told was that we had electric heaters so ...
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By: hannah
May 13, 2011
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Same thing with me £240 to repair a dented sofa , never again.....
Sep 30,2008
Minithumbdown
By:
Sep 30,2008
0 people found
this helpful
They are very helpful when moving in and everything seems so smooth and easy. When leaving however, the service is not good. Our apartment where we had been for 2 years (without anything serious going wrong) was deemed to need a professional clean after leaving. Without any choice I am still waiting after 1 month to find out the cost that will be deducted from the Deposit, which obviously I have not received yet. Also, our mistake but they simply give your an inventory in the office and tell you...
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By: Elle
Apr 10, 2013
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I agree with the OP and Lexi. Nightmare of a letting agent. I have never been charged so much with ANY other agency (I've rented from 5 different agencies). They were point blank rude and condecending to us whenever we reported a problem. Our vacuum cleaner stopped working and when we asked them to replace it, they told us to go out and buy one and come in with the receipt, not giving us a budget. We spent £50 on new vacuum and when we delivered the receipt we were snapped at by the lady in t....
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  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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