Ruxton Independent Estate Agents
Head Office, Solihull, B91
3.6/5, 5 reviews
60% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
No company information

Opening Hours
Address

Ruxton Independent Estate Agents
6 The Square
Solihull
West Midlands
B91 3RB
0121 704 0100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £365,000 £365,000
Lettings 0% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 3 0 0 2 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

No Properties

Ruxton Independent Estate Agents Branches (view all )

“Vicki & Tracy were most helpful throughout ou......”

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Sep 03,2019
Minithumbup
By: 'Anne'
Sep 03,2019
0 people found
this helpful
Vicki & Tracy were most helpful throughout our 20 months renting experience. We found them professional, fair and personable. We would not hesitate in recommending them to either a landlord or tenant. Thankyou...
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By: Tracy
Sep 05, 2019
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Thank you so much for your kind comments - Wishing you all the best in your new home ...

“Expert service...”

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Mar 28,2018
Minithumbup
By: 'Mike'
Mar 28,2018
0 people found
this helpful
Vicki has been the most professional and friendly agent i have ever dealt with. She went above and beyond to assist my family in finding 2 different houses over the past 18 months. Her attitude is always positive and we really appreciate and thank you Vicki....
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Comment on agent fees
Very reasonable
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“we had great a great servive from tracy and vicki ......”

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Dec 08,2017
Minithumbup
By: 'Thomas'
Dec 08,2017
1 people found
this helpful
we had great a great servive from tracy and vicki would always tell people too visit them super quick and friendly...
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“Poor communication, do not call back with up dates, constantly ......”

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Jun 30,2017
Minithumbdown
By: 'Poor'
Jun 30,2017
3 people found
this helpful
Poor communication, do not call back with up dates, constantly had to chase, didn't even receive a receipt for the £3K plus we paid them via our solicitor for selling our house. Our buyers were also disgusted with the communication they received especially when he ...
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Comment on agent fees
We negotiated a discounted fixed rate but even this was overpriced for the service we received considering we and our buyers did most of their work! Shop around and negotiate.
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“Ruxton have a strapline on their website: "first and foremost ......”

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Nov 07,2014
Minithumbdown
By: 'TinaT'
Nov 07,2014
10 people found
this helpful
Ruxton have a strapline on their website: "first and foremost a people business". *One of the partners who we met initially, does role model this when dealing with clients. Sadly, other members of the team, including the other partner, let him down after the initial ...
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What agent could do to change your mind?
Provide regular updates on progress after viewings (eg follow up calls made, comments received) instead of leaving days/weeks with no feedback. Staff in the office to be less surly if clients want to raise challenges because of said lack of feedback - they are making people feel like they are a nuisance if they don't just go along with everything they say. Be more dynamic and get things done - don't waste time after a sale has fallen through, get that property back on the market as quickly as possible. Once the purchase price has been set, don't give up and try and get people to reduce it at the first sign of trouble (e.g 1 sale fell through, instantly accepting low offers without negotiating). Be honest with clients - instead of just saying "that's a good offer" - say so if you no longer think it's right to market at that price. At least then clients know where they stand and if they think you're not acting in their best interests they can do something about it sooner rather than discovering that you're not actually negotiating for them any more. Fulfil the job title of Sales Negotiator, don't just be a message taker for a client, anyone can do that and hope to fall lucky that someone will accept it. Try having some empathy and care for clients - there was a dismissive attitude towards us and we really felt we weren't liked by the staff in the office. Kristina particularly needs to be aware of how she made us feel - she came across that she was superior to us and therefore we should not be challenging her. When we tried to do this and have honest conversations, she was extremely cold towards us.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Ruxton Independent Estate Agents, Solihull B91 3RB


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