• claim your profile
    Gavin Grainger
  • claim your profile
    Maxime Macorman
No description available.
Russell Residential

60 High Street Sawston
Cambridgeshire
CB2 4BG

01223 493420

Sep 25,2015
Minithumbdown
By:
Sep 25,2015
0 people found
this helpful
Worst experience of my life. They quite literally do not know what a contract is and charge ridiculous fees for 'admin' but provide nothing in return. We had awful tenants and had to do all the work ourselves. What did we pay Russells for?!...
read full review
Was this helpful? Yes
Sep 21,2015
Minithumbdown
By:
Sep 21,2015
1 people found
this helpful
I don't usually write online reviews and in a way I'm not entirely sure if our views actually make a difference, however I have been compelled to make an exception in this case, and express my disbelief at the incompetence and inefficiency of Russells Estate Agents in Cambridge. We were intending to move to Cambridge to take up new jobs in the Summer at which point we made appointments to see some properties to rent. We were shown a place by a representative from Russells and decided to put a d...
read full review
Was this helpful? Yes
Jul 21,2015
Minithumbdown
By:
Jul 21,2015
0 people found
this helpful
I can only echo what other tenants have said. Fees were ridiculously high, rent increased every time the tenancy was renewed, hardly ever responded to emails or phone calls. In addition they occasionally failed to pay the landlord the correct rent, then contacted us when she complained before finding out the problem was at their end. We were also without a kitchen for almost two months with no suggestion of a rent reduction. When we moved out it took them three months to resolve a small differe...
read full review
What agent could do to change your mind?
Communicate with tenants, communicate with their colleagues.
Was this helpful? Yes
Jul 13,2015
Minithumbdown
By:
Jul 13,2015
0 people found
this helpful
Unfortunately I cannot leave worse than 'terrible' above. The are wholly Incompetent on every single level. Their communication is horrendous and they are bi credibly good at avoiding probing questions. They are very quick to chase and request fees that, realistically, are not required but are incredibly difficult to deal with when it comes to return of monies. I would never use this letting agent again, nor would I advise anyone to do so. If I could use expletives to signify how bad they are t...
read full review
What agent could do to change your mind?
Do the opposite of what has been done and you may be getting somewhere
Comment on agent fees
Fees were outrageous. Nothing more to add.
Was this helpful? Yes
Feb 10,2015
Minithumbdown
By:
Feb 10,2015
0 people found
this helpful
Wanted to warn other tenants away from Russells - they are very grasping in terms of fees, and they habitually lost paperwork I returned to them or ignored emails. The final straw was the massive delay in returning my deposit....
read full review
Comment on agent fees
Rent was reasonable, if steep, but all the admin & tenancy renewal fees were extortionate.
Was this helpful? Yes
Oct 29,2014
Minithumbdown
By:
Oct 29,2014
0 people found
this helpful
We completely agree with these negative reviews. Russells are absolutely atrocious and their professional standards are appalling. We are in the process of raising a dispute through the HM Court & Tribunal Service and have launched a campaign to question the ethics of this organisation and address their failings. We would welcome hearing from anyone willing to share their experiences. Details can be found here: http://www.tenantsforjustice.co.uk. The ultimate aim is to generate as much...
read full review
What agent could do to change your mind?
To remain impartial and not to favour the landlord over the tenant. To provide pertinent and legal documentation in good time and to listen to the tenants and address queries that are raised.
Comment on agent fees
Extortionate in comparison to others.
Was this helpful? Yes
Oct 28,2014
Minithumbdown
By:
Oct 28,2014
1 people found
this helpful
My partner and I rented a property from Russels on a year long tennancy. It is well known that the majority of lettings agents in Cambridge have a great number of fees but Russells managed to outshine the rest. There are a great number of 'admin', 'check out' fees which accumulate to a significant amount over the term of the tennancy. For these costs you recieve little in the way of good customer service. A number of times we reported faulty appliances and recieved either a delayed reply or ...
read full review
What agent could do to change your mind?
Not so much the agents specifically. The two agents who actually dealt with our property were very helpful and when we could get hold of them on the phone got things done promptly. The issue is having to send emails thaty are not replied to because of being at work through the day and the greater Russells management charging extortionate amounts for little service.
Comment on agent fees
Extortionate and unjustified
Was this helpful? Yes
Jul 10,2014
Minithumbdown
By:
Jul 10,2014
1 people found
this helpful
We had no significant problems until the company was taken over by Countrywide. We were advised by more than one contractor that services included to the landlords had been reduced and this was leading to a reduction in maintenance the properties - such no longer servicing heating systems as part of the gas safety check. During the last period of rental there were numerous issues that left us without essentials....
read full review
Comment on agent fees
There are fees for everything and it is not made very clear when these will be incurred. the renewal of tenancy fee kept going up.
Was this helpful? Yes
May 15,2014
Minithumbdown
By:
May 15,2014
2 people found
this helpful
Russell Residential is the perfect example of the estate agents to avoid, the obvious incarnation of profit before people. They don\'t reply to emails or phone calls but you can trust them to always be there to grab the money where they can get it. Sorry Russell, focus on putting the people first and the people will rate you positively, do they opposite and embrace their wrath and negative comments....
read full review
Was this helpful? Yes
Oct 02,2013
Minithumbdown
By:
Oct 02,2013
4 people found
this helpful
Russell\'s have gone swiftly downhill since they stopped being an independent and became part of a chain of estate agents. Russell lost me thousands of pounds in the poor handling of a new tenant resulting in the loss of the tenant and at least two months rent. They are now too big, cannot fit in viewings and do not deal swiftly with issues for either tenants or landlords. Russell\'s always managed to hang on to the rent paid to them for several days before it is paid to the landlord, t...
read full review
Was this helpful? Yes
Sep 01,2012
Minithumbdown
By:
Sep 01,2012
0 people found
this helpful
Warning for both landlords and tenants! I am a professional who owns two properties and have two tenants myself and due to work situation rented a house through the agency a year ago. I found out in the last year that they can not be good for neighther the tenants nor the landlord. The rationale is that they are not bothered to look for reasonable services around and use very immoral and expensive contractors (in other words Cow Boys) who charge enormously and sometimes unnecessarily for the mo...
read full review
Was this helpful? Yes
Dec 30,2011
Minithumbup
By:
Dec 30,2011
3 people found
this helpful
Very good agents. Reliable and trustworthy. Always keep me up to date. Properties being well cared for and administered. Would recommend them. Never had any bad experiences and have been with them many years....
read full review
Was this helpful? Yes
Dec 26,2011
Minithumbup
By:
Dec 26,2011
4 people found
this helpful
Ive been renting a house with russells residential for 2yrs,and must say they have been excellent with dealing with issues with the property,not waited any longer than 24hrs for repairs,they even come round to put my curtain poles up! very friendly in the office at sawston....
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 50% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 2 1 9 0 0 0 0 0 0
Gavin Grainger - upload your photo Gavin Grainger
1 reviews

About Gavin No description set View full profile
Maxime Macorman - upload your photo Maxime Macorman
1 reviews

About Maxime No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Russell Residential, Sawston CB2 4BG

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property



.