• claim your profile
    Maria Morgan
No description available.
Russell Residential

20 Main Street Ely
Cambridgeshire
CB6 1PJ

01353 865910

Nov 27,2014
Minithumbdown
By:
Nov 27,2014
0 people found
this helpful
This estate agents are awful. I would advise anyone who is thinking about even renting a property with russells please think again. I have never been with an estate agents like this before,side with landlord all the time,the do not care about tenants and all they care about is money. I believe they get something out of this as I don't know why they want to take so much money off you. Even if they had the perfect house for me I would actually rather live in a cardboard box,they put you off rentin...
read full review
What agent could do to change your mind?
Being fair as a company,listen to tenants and stop trying to get money out of people....oh and stop lying!!!!!!!
Comment on agent fees
Awful fees,don\'t know we\'re they get them from its an absolute joke how much they charge,there all about money and that\'s all they care about oh and the landlord!!!!
Was this helpful? Yes
Jun 03,2013
Minithumbdown
By:
Jun 03,2013
0 people found
this helpful
I\'ll start with the positive. When things broke they got fixed rapidly but that was more thanks to the landlord having a good set of handyman contacts than anything Russells did. In terms of everything else, I can\'t agree more than enough with the other reviews with how terrible Russells are. They charge ridiculous amounts for the smallest things and if you dispute anything then prepare to start talking to a brick wall (if you\'re a tenant at least). Never expect any common sense from their...
read full review
Was this helpful? Yes
Dec 09,2012
Minithumbdown
By:
Dec 09,2012
0 people found
this helpful
Have never been so angry in my hole life, They are so rude, liars and most of all money grabbers. Make sure you take pictures of absolutely everything in the property or they will try and accuse you of damaging things witch are already broken and scratches on the walls which are already there. Also remember they do like to charge a lovely fee of £180 for cleaning so remember people... do not make the mistake we did and clean your hole house from top to bottom before you leave :) thanx russ...
read full review
What agent could do to change your mind?
not lied, understand us, not make up things about the property, have someone look round the house at the same time as we check all the things that are wrong with it, make the prices lower, no check out fees. NO MORE LIES!!!!!
Was this helpful? Yes
Jul 18,2012
Minithumbdown
By:
Jul 18,2012
1 people found
this helpful
I had the displeasure of being a tenant to this agent for almost 2 years, while the basic service (as long as nothing went wrong) was ok, that being, visits were periodical roughly every 3 months with at least 24 hours notice. When something did go wrong, or we needed to contact the agent, they were utterly useless. Several times I left many voice messages and sent Emails to no avail and ending up getting things sorted myself. When first moving into the property we were without an oven for 2...
read full review
What agent could do to change your mind?
Better correspondence with the tenant, including answering Emails would be nice. Getting things done when they say they will rather than putting it off indefinitely. Not trying to take you for every penny at checkout and keeping records updated. I don\'t think there\'s anything that they could do to reconcile the experience. Avoid.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 4 0 0 0 0 0 0
Maria Morgan - upload your photo Maria Morgan
2 reviews

About Maria No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Russell Residential, Ely CB6 1PJ

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property



.