Royston & Lund Estate Agents
Nottingham, NG2
3.7/5, 50 reviews
70% recommended
100% sales valuation accuracy
50% sales fee satisfaction
74% lettings valuation accuracy
88% lettings fee satisfaction
As an Award Winning Agent, Royston & Lund pride themselves in providing an unrivalled first class service to ensure that the letting of your property will be both profitable and trouble free. Having been involved in the letting of residential property for many years, we are more than aware of the ... show more As an Award Winning Agent, Royston & Lund pride themselves in providing an unrivalled first class service to ensure that the letting of your property will be both profitable and trouble free. Having been involved in the letting of residential property for many years, we are more than aware of the concerns that Landlords have about letting what is often their home and most valuable possession. The personal service and degree of care that ROYSTON & LUND offer will take out the worry leaving just the reward.

With so many lettings agents in business today, you may find it difficult to know how to choose between them. You may be asking yourself; “Are they all the same?” “Do they all provide a similar service?” Our answer is emphatically “NO”! Whilst all agents carry out the same broad range of tasks for their clients, we like to think that our methodical, assiduous approach puts us in the lead, along with our well established reputation in West Bridgford and surrounding areas.
The use of the latest technology ensures we can respond swiftly and efficiently to your needs and also to changing legislation. All our properties are marketed promptly from the moment we receive your instruction.

Our dedicated team of experienced Lettings & Management staff are highly trained and qualified and have many years of experience in the industry, ensuring you that your property is in safe hands.

Opening Hours
Address

Royston & Lund Estate Agents
3 Fountain Court, Gordon Rd
West Bridgford,Nottingham
Nottinghamshire
NG2 5LN
0115 914 1122

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 50% £210,000 £560,000
Lettings 74% 88% £435 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 0 13 6 2 0 1 3 2 6
Areas covered
  • NG2
  • West Bridgford, Wilford
  • NG11
  • Colwick, Ruddington
  • NG12
  • Edwalton, Keyworth
  • NG4
  • LE12
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA NALS TPOS TDS
Latest Properties

No Properties

Royston & Lund Estate Agents Branches (view all )

“What customer service? This lettings agent s......”

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Apr 19,2021
Minithumbdown
By: 'Annoyed'
Apr 19,2021
0 people found
this helpful
What customer service? This lettings agent should be shut down or at least have a complete staff attitude change/staff shake up. The so called agents at the lettings service are extremely rude and obnoxious, and expect customers to rectify their mistakes, which they make ...
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“Poor, unprofessional service....”

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Feb 28,2021
Minithumbdown
By: 'ES'
Feb 28,2021
1 people found
this helpful
Had a number of poor experiences over the two-and-a-half years renting with R&L. Some highlights would be: - Reporting that the front door wouldn't lock when I needed to leave immediately. I was given details for a repairman by Gaynor and told to call ...
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“Very professional outfit...”

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Oct 20,2020
Minithumbup
By: 'Alan'
Oct 20,2020
0 people found
this helpful
R&L did an excellent job for us. Fully efficient and courteous operatives, who provided a realistic price guide, did a very good video tour and brochure, and kept us informed at all stages. In particular Sam Simkins was very professional in negotiating a fair ...
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By: Alex Harding
Oct 20, 2020
View all comments (1)
Good afternoon Mr Hawcroft, Thank you very much for taking the time to review your experience selling through us. I wish you all the best, Alex ...

“Terrible ExperienceMy first rental property......”

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Feb 13,2020
Minithumbdown
By: 'Hazel'
Feb 13,2020
3 people found
this helpful
Terrible Experience My first rental property which i explained. Initially all good on viewing however as soon as the holding deposit was taken and upon confirming my application was accepted things went down hill. On asking a number of questions as you would on renting ...
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“Complete dissapointment, too much stress...”

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Aug 19,2019
Minithumbdown
By: 'Lara'
Aug 19,2019
2 people found
this helpful
I have never experienced so much stress and uncertainty in my life until I applied for a rental property through this agency. Their website explicitly states in their policy that they take a holding deposit during the referencing process, but when I called up to ...
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“Don't look to buy a property from these guys...”

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Mar 13,2019
Minithumbdown
By: 'Harriet'
Mar 13,2019
4 people found
this helpful
Terrible agent to buy a property from - no respect for the buyer - only interested in getting the highest price possible for each house. Countless properties on the market, subsequently reduced as they are over priced to start with. Save yourself the hassle and ...
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“Worst experience ever. Absolute disgrace . Very unprofessional staff who covers each other's as well .....”

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Sep 03,2018
Minithumbdown
By: 'Terrible'
Sep 03,2018
4 people found
this helpful
Terrible experience ... very unprofessional staff ...my review is based on my experience with the West bridgford branch .. Unfortunately this is my worst experience ever with an estate agency . Eliot, the agent dealing with the purchase is an amateur and unprofessional ... at the beginning he was ...
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“17 years' service...”

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Jun 07,2018
Minithumbup
By: 'Andy'
Jun 07,2018
0 people found
this helpful
The team at Royston and Lund have looked after my property in West Bridgford for as long as I can remember. Their courtesy, punctuality, sound business sense and proactive advice has kept it occupied almost 100%, and with good quality tenants. They have been extremely helpful ...
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Comment on agent fees
Perfectly reasonable
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“Polite and professional...”

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May 03,2018
Minithumbup
By: 'Gemma'
May 03,2018
0 people found
this helpful
Paul and the team at R& Lettings were always polite, friendly and professional to deal with and most issues were dealt with quickly. We enjoyed living in our property....
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Comment on agent fees
Fees are okay. Cheaper than others.
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“Thorough, reasonable and responsive....”

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Mar 19,2018
Minithumbup
By: 'Meldrum'
Mar 19,2018
0 people found
this helpful
Having used a number of eatate agents over recent years for both buying and renting property, I am pleased to have dealt with Royston and Lund with a recent tenancy. All communications have been pleasant and responsive and any issues discovered with the property were ...
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Comment on agent fees
Reasonable
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“I first met the team at Royston and Lund Lettings ......”

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Mar 14,2018
Minithumbup
By: 'Steph'
Mar 14,2018
1 people found
this helpful
I first met the team at Royston and Lund Lettings when I rented a property with them in 2013. In the four years I was with them I found their service to be responsive, efficient and professional. In all my dealings with the team I always ...
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Comment on agent fees
Compared to many other agents in the area, I found Royston and Lund’s fee to be reasonable and fair.
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“Disappointed with the service from Royston & Lund, as tenants we ......”

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Jan 20,2018
Minithumbdown
By: 'Shaun'
Jan 20,2018
1 people found
this helpful
Disappointed with the service from Royston & Lund, as tenants we felt like the lettings agency did not care or respect our opinion. The previous inventory was not aknowledge and they tried to barge us a substantial amount which was not warranted. Not only did we ...
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Was this helpful? Yes
By: Stephanie Caine
Mar 12, 2018
View all comments (1)
Thank you for your feedback which we greatly value. We are sorry you feel this way. I have fully investigated your complaint in order to try and ensure that we are providing the best possible service. OUR PROCEDURES In order to ensure an impartial service to landlord and tenant we always use independent third party Inventory Clerks for our Inventory and Check Out services, the signed inventory for each tenancy is used for all check out inspections/reports. Following this we seek landlord ...

“The nature of our work has involved us relocating across ......”

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Jun 23,2017
Minithumbup
By: 'Jenny'
Jun 23,2017
1 people found
this helpful
The nature of our work has involved us relocating across the UK almost every year for the last 8 years. This has involved using 6 different estate agents (and many more whilst finding and viewing properties). Never before have we come across an estate agent where the ...
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“We have been using R+L for the last 5 years ......”

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Apr 11,2017
Minithumbup
By: 'Coles'
Apr 11,2017
0 people found
this helpful
We have been using R+L for the last 5 years and have been highly delighted with the service they have offered. They are reliable and professional and our property could not be better managed. They are highly regarded....
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Comment on agent fees
They are not cheap but very reliable.
Was this helpful? Yes

“This is the second year when we have used Royston ......”

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Apr 01,2017
Minithumbup
By: 'Helen'
Apr 01,2017
0 people found
this helpful
This is the second year when we have used Royston Lund to let our house in West Bridgford. The process has been clear and transparent throughout and staff has always been courteous and helpful. We have been kep informed at every stage of the process ...
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Comment on agent fees
In line with the market.
Was this helpful? Yes

“We have let our house via Royston & Lund for the ......”

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Jan 31,2017
Minithumbup
By: 'Natalie'
Jan 31,2017
0 people found
this helpful
We have let our house via Royston & Lund for the last 6 years using their Fully Managed Lettings Service. They have a very thorough referencing process and have always found us great tenants who look after our property. We have never had a void period and ...
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Comment on agent fees
The fees are not the very cheapest you will find, however their fees are reasonable and definitely well earned. Don't be fooled there are lots of substandard agents in operation! Royston & Lund will look after you whether you are a Landlord, tenant, vendor or purchaser.
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“We were new landlords 5 years ago when we first rented ......”

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Dec 09,2016
Minithumbup
By: 'Mike'
Dec 09,2016
2 people found
this helpful
We were new landlords 5 years ago when we first rented our house out through Royston and Lund. Since then we have had a thorough and professional service from all the staff in their lettings office. During this period we ourselves have been tenants elsewhere in ...
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“Just had a good friend let down by these people. ......”

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Oct 23,2016
Minithumbdown
By: 'wallwayne'
Oct 23,2016
1 people found
this helpful
Just had a good friend let down by these people. Incredibly unprofessional letting a property to another tenant as the paperwork was practically on the table for someone else. Their staff could do with a lesson in being tactful. An entirely upsetting experience for everyone ...
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“We have found Royston and Lund to be very helpful ......”

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Jul 29,2016
Minithumbup
By: 'Penny'
Jul 29,2016
0 people found
this helpful
We have found Royston and Lund to be very helpful and have a very good knowledge of the area. Frances took some great photos to market the property and Emma dealt with our enquiries efficiently...
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Comment on agent fees
I am not sure how they compare so I would say they were fare
Was this helpful? Yes

“R&L have always been very professional and efficient agent ......”

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Jun 24,2016
Minithumbup
By: 'Kate'
Jun 24,2016
3 people found
this helpful
R&L have always been very professional and efficient agent to work with. However I do have one major issue in that in one of our properties (and we have many properties) there was a dispute on deposit return. The tenant had left the property ...
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“I highly recommend Royston & Lund - they are always very ......”

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Jun 14,2016
Minithumbup
By: 'SM'
Jun 14,2016
1 people found
this helpful
I highly recommend Royston & Lund - they are always very prompt in answering any queries that I have and always do exactly what they promise!...
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Comment on agent fees
Excellent service so no complaint
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“I have letting out my property for the past 3 years ......”

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May 31,2016
Minithumbup
By: 'Arun'
May 31,2016
0 people found
this helpful
I have letting out my property for the past 3 years with Royston and Lund. They have provided a very polite, efficient and professional service. I would absolutely recommend them to anyone thinking of letting out their property in the area....
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Comment on agent fees
Good
Was this helpful? Yes

“Only moved to this agent a couple of months ago ......”

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Mar 30,2016
Minithumbup
By: 'Taylor'
Mar 30,2016
0 people found
this helpful
Only moved to this agent a couple of months ago following a year of problems with another local agent. Wish we'd done it sooner! Very helpful, everything clear and no hidden charges. Very patient when sorting out an issue....
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Comment on agent fees
Fees slightly more than what we'd been paying, but still excellent value.
Was this helpful? Yes

“We have been letting our property through Royston Lund for 8 ......”

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Mar 27,2016
Minithumbup
By: 'Wentworth'
Mar 27,2016
0 people found
this helpful
We have been letting our property through Royston Lund for 8 years and have always found the team to be professional and diligent in their management. We have recently had to secure new tenants and the team made the whole process smooth and efficient. A very ...
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“Once again, Royston and Lund were superb! They responded so ......”

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Dec 10,2015
Minithumbup
By: '39'
Dec 10,2015
0 people found
this helpful
Once again, Royston and Lund were superb! They responded so well to the news that the tenants were leaving in just 2 weeks and energetically got to work to find me a new tenant. Frances visited the property with me and took new photos and Gaynor ...
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“Royston and Lund helped me to quickly find a new ......”

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Dec 09,2015
Minithumbup
By: 'Mark'
Dec 09,2015
0 people found
this helpful
Royston and Lund helped me to quickly find a new tenant. They correspondence was good throughout the process. I have used them several times to find new tenants and to be fair to them have not been disappointed. Having had my fingers burned by taking ...
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“I have been letting my house with Royston & Lund and ......”

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Sep 26,2015
Minithumbup
By: 'PJC'
Sep 26,2015
0 people found
this helpful
I have been letting my house with Royston & Lund and have found them very efficient and professional. They respond to my emails promptly and seem experienced in addressing any potential problems. When tenants have been high maintenance they were good at shielding me from as ...
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Comment on agent fees
The agent letting fees are not cheap and their may be a more competitive option in west Bridgford but I cannot fault their service.
Was this helpful? Yes
By: Manager
Nov 23, 2015
View all comments (1)
We thank you for your time and supporting statement for Royston & Lund Lettings. As a professional caring agent we aim to provide to this level of service to all our landlords and tenants. With regard to our agency fees, please be assured we regularly check our fees against our competitors in the area and can assure you that we are one of the most competitive local based experts. All our fees are clear and are discussed/documented up front without any additional 'hidden' fees. Kind regards. ...

“I have used Royston & Lund Lettings a number of times ......”

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Sep 16,2015
Minithumbup
By: 'Kate'
Sep 16,2015
0 people found
this helpful
I have used Royston & Lund Lettings a number of times now over the last six years and each time has been a positive experience. The staff understand my needs and their experience shines through, along with their professional, friendly and personal approach. Steph in particular ...
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“A totally professional service at all times. The entire rental ......”

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Jul 26,2015
Minithumbup
By: 'John'
Jul 26,2015
0 people found
this helpful
A totally professional service at all times. The entire rental team were very attentive to all queries and thorough in their work. I would gladly recommend R & L to any Landlords....
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“Having had some pretty poor landlords in the past i ......”

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Jul 23,2015
Minithumbup
By: 'TMP'
Jul 23,2015
0 people found
this helpful
Having had some pretty poor landlords in the past i can say that R&L provided a professional service throughout my tenancy from the day i moved in until the day i left. The day i moved in the (communal) drain in the building was ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ROYSTON & LUND LETTINGS AGENTS - COMPLAINTS PROCEDURE

As a company accredited by Association Residential Lettings Agents, National Approved Lettings Scheme and a member of the Property Ombudsman scheme we aim to provide the highest standard of service to all our landlords and tenants, but to ensure that your interests are safeguarded we offer the following procedure.
1. If you believe you have a grievance, please write in the first instance to Mrs F Longhurst at Royston & Lund Lettings, 3 Fountain Court, Gordon Road, West Bridgford, Nottingham. NG2 5LN.

2. The grievance will be acknowledged within 4 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

3. If you remain dissatisfied with the result of the internal investigation, please contact Mrs S Caine who will review the complaint.

4. Following the conclusion of our in-house review, we will write to you with a final written statement.

5. If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP. Telephone 01722 335458.
Last updated at 1:39 PM 15/09/2015 by Stephanie Caine

Awards won by Royston & Lund Estate Agents, Nottingham NG2 5LN


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