Roxburgh Group
Troon, KA10
2.9/5, 27 reviews
44% recommended
50% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
55% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 27
20th Nov 2020
reviewed by 'Lauren'
“I have had an excellent experience with them as a tenant over the last year. They were always helpful and ......”
2nd Nov 2020
reviewed by 'Nicola'
“For 7 and a half years I have used Roxburgh to rent houses and I can't fault them at all. When ......”
10th Sep 2019
reviewed by 'Tom1961W'
“Having sold our house through Roxburgh recently, I have found them incredibly helpful from start to finish. Their fee was ......”
10th Sep 2019
reviewed by 'Chris'
“We dealt with Dawn for a few years up until February 2018 when we left a property managed by Roxburgh. She ......”
30th Apr 2019
reviewed by 'Corinne'
“I think my agents were as good as I would hope them to be.Prompt response to request.Common sense ......”
30th Nov 2018
reviewed by 'Helen'
“We rented a property through Roxburgh for 3 years. I found them to be helpful and usually quick to respond to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Roxburgh Group
19-21 Ayr Street
Troon
South Ayrshire
KA10 6EB
01292 314313

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £0 £0
Lettings 0% 55% £300 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 10 10 1 0 0 0 1 4
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Roxburgh Group Branches (view all )
Glasgow, G81
Stewarton, KA3
Troon, KA10

“I have had an excellent experience with them ......”

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Nov 20,2020
Minithumbup
By: 'Lauren'
Nov 20,2020
0 people found
this helpful
I have had an excellent experience with them as a tenant over the last year. They were always helpful and responded quickly to any concerns I had. In relation to the inspections that other reviews had issues with: my inspections were done while I was ...
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“Excellent service....”

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Nov 02,2020
Minithumbup
By: 'Nicola'
Nov 02,2020
0 people found
this helpful
For 7 and a half years I have used Roxburgh to rent houses and I can't fault them at all. When we rented out first property, we found a couple of issues with this (through no fault of the landlord or Roxburgh) and they agreed to ...
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“Great!...”

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Sep 10,2019
Minithumbup
By: 'Chris'
Sep 10,2019
1 people found
this helpful
We dealt with Dawn for a few years up until February 2018 when we left a property managed by Roxburgh. She was always great and if there was ever an issue it was sorted in quick fashion. We moved to a property not managed by Roxburgh ...
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Comment on agent fees
Good
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“The Best Estate Agent in Troon...”

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Sep 10,2019
Minithumbup
By: 'Tom1961W'
Sep 10,2019
3 people found
this helpful
Having sold our house through Roxburgh recently, I have found them incredibly helpful from start to finish. Their fee was slightly higher than another local agent but they displayed my property on their window on the busy Ayr Street and found a buyer promptly. Jacqui ...
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Comment on agent fees
The Agents fees were good
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“Very good, efficient and friendly service...”

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Apr 30,2019
Minithumbup
By: 'Corinne'
Apr 30,2019
1 people found
this helpful
I think my agents were as good as I would hope them to be. Prompt response to request. Common sense approach. Very approachable and friendly Professional approach and reliable. I could not really give a constructive negative feedback as it was all of a very ...
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Comment on agent fees
N/A
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“Good experience...”

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Nov 30,2018
Minithumbup
By: 'Helen'
Nov 30,2018
1 people found
this helpful
We rented a property through Roxburgh for 3 years. I found them to be helpful and usually quick to respond to any problem we reported. We got our full deposit back with no problem, quickly too. The money was in our account in about 2 days. I ...
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“The rudest Agents around - see nothing has changed!...”

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Aug 29,2018
Minithumbdown
By: 'Delgarden'
Aug 29,2018
3 people found
this helpful
Fortunately, I have not needed to contact this agent too often over the years, but dread having to do so if they are marketing a property I am interested in. Incredibly rude, dismissive and disinterested pretty much sums them up. If you wish to chase ...
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“Beware of dishonest deposit deductions...”

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Jul 15,2018
Minithumbdown
By: 'Aggrieved'
Jul 15,2018
3 people found
this helpful
Roxburghs were fine throughout the 2 year tenancy I had with them. I felt that the constant visits were a bit intrusive but understand the need for them. The house was pretty grubby when we moved in with dust, sticky cupboards and animal hairs and the ...
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Comment on agent fees
Grossly unfair deposit deductions
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By: Aggrieved former tenant
May 22, 2019
View all comments (4)
Hi Karen, So sorry to hear you’ve had similar difficulties but not at all surprised. I’m afraid I haven’t kept the paperwork but I think the name of the cleaning company was Peachy Clean (or something like that). I tried to call them 3 or 4 times but never received a response. I couldn’t find them online or registered with Companies House either so I couldn’t say for sure if they even existed. I suspect not. Good luck! ...

“Excellent....”

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May 14,2018
Minithumbup
By: 'Lesley.'
May 14,2018
1 people found
this helpful
I have found Roxburgh extremely efficient, professional, warm and friendly to deal with. Dawn in particular was so helpful and understanding as I was quite anxious about renting for the first time. Nothing was too much trouble and I felt completely at ease throughout the ...
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Comment on agent fees
Good
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“For Landlords this company could be a good choice. Very ......”

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Feb 22,2018
Minithumbup
By: 'Doc'
Feb 22,2018
0 people found
this helpful
For Landlords this company could be a good choice. Very responsive to faults and arranging repairs. The staff are generally very courteous and well mannered and there are a couple of staff who are particularly nice and helpful. For tenants we found them quite heavy ...
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Comment on agent fees
N/A
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By: Disgusted potential client
Sep 25, 2018
View all comments (2)
‘This pitiful website' how's about you have a little more of a professional attitude sir! A complete embarrassment to the letting business. ...

“Office staff are rude and so up themselves it is ......”

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Jan 19,2018
Minithumbdown
By: 'Poor'
Jan 19,2018
3 people found
this helpful
Office staff are rude and so up themselves it is unreal have never been treated so badly turn up unexpected to inspect and after 5 years of inspections castvthings up that had been found on initial handover send round tradesman who are clearly wanting easy fixes ...
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Comment on agent fees
Bsd
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By: JC Roxburgh Properties Ltd
Feb 09, 2018
View all comments (1)
The tenant in question, posing under the name "Poor Service" is in serious breach of his Short Assured Tenancy Agreement refusing Agent access to the tenanted property on 10 occasions over the last 11 months. All contractors engaged by us to carry out necessary or reported repairs are professional and reputable local firms. All charges made by contractors are paid by the landlord and not the tenant. We have voiced our concerns on many occasions as have numerous other reputable Agents rega ...

“I rented a house in Troon through Roxburgh from April 2016 ......”

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Sep 08,2017
Minithumbup
By: 'Lorren'
Sep 08,2017
0 people found
this helpful
I rented a house in Troon through Roxburgh from April 2016 - April 2017. Initially when viewing the house the agent was fairly flexible with viewing times, making an appointment that suited me. There was a few maintenance issues at first which were highlighted in the inventory ...
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“I rented a flat in Troon through Roxburgh Group and ......”

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Aug 23,2017
Minithumbup
By: 'Justin'
Aug 23,2017
2 people found
this helpful
I rented a flat in Troon through Roxburgh Group and it was my first time renting using a letting agent, so I wasn't sure what to expect. I had absolutely no problems and the flat was really perfect for me for the time I was ...
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Comment on agent fees
Letting agents aren't allowed to charge fees in Scotland which I believe is different from other parts of the UK according to my friends who moved up from England, so I wasn't charged any fees by Roxburgh Group. When I rented my flat, a holding sum of £200 was requested but this wasn't really a fee as it went towards the deposit of £310 for my flat, so I only had to pay another £110 to make up the difference for the deposit and the entire amount was returned to me when I left via SafeDeposits Scotland. I was suprised by some of the comments here, I think as long as you leave the flat as its found and check the inventory carefully when you move in, you really shouldn't have any problems or additional fees or suprises. I really would recommend Roxburgh and would use them again.
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“Appalling treatment of tenants non representation of tenants requests Staff ......”

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Apr 10,2017
Minithumbdown
By: 'Roxrgreedy'
Apr 10,2017
4 people found
this helpful
Appalling treatment of tenants non representation of tenants requests Staff refusing to leave house terrified children no apology given I was at work wouldn't believe eldest son . Left without heating Deposit not returned .. contesting as standard of house during was appalling Repairs took months /never ...
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Comment on agent fees
Appalling £25 reference even though they are selling .. future agent told them where to go said illegal
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By: Another tenant let down by this shambles of a comp
Sep 07, 2018
View all comments (3)
Reading back on the Roxburgh groups comment and the very fact that they have decided to investigate which property this came from and also feeling the need to share with publicly which property it came from shows the complete unprofessional attitude that everyone that works for them seems to have. Never once was I made to feel like a paying customer in fact the way in which this company treats you would suggest that they are paying your rent for you to stay there, most of the staff if not all of ...

“Left the house in really good condition, was up till ......”

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Oct 19,2016
Minithumbdown
By: 'Smithy'
Oct 19,2016
8 people found
this helpful
Left the house in really good condition, was up till early hours of the morning cleaning the place. Few marks on the walls and a couple of things slightly damaged but the house was clean and tidy better than when we moved in. Roxburgh held ...
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Comment on agent fees
Fees too high
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“Ruthless, cold, and calculating. Inconsistent with standards of cleaning when ......”

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Nov 28,2015
Minithumbdown
By: 'ANNA'
Nov 28,2015
4 people found
this helpful
Ruthless, cold, and calculating. Inconsistent with standards of cleaning when moving in and out of properties and too many fees for everything!!!!! even when its not your fault....
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What agent could do to change your mind?
Too many fees, totally unfair.
Attached Filesnbsp;
Comment on agent fees
Too many fees, totally unfair.
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“Great to deal with when it comes to taking csh ......”

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Sep 11,2015
Minithumbdown
By: 'Shane'
Sep 11,2015
7 people found
this helpful
Great to deal with when it comes to taking csh off you and giving you keys !! These people are unbelievebale, all they want is to take money off you. Afte a yar I had to renew my lease for 6 months even though i was moving ...
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“Stay away. "Corrupt" was mentioned in the comments before, and ......”

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Apr 09,2014
Minithumbdown
By: 'Anonymity'
Apr 09,2014
6 people found
this helpful
Stay away. "Corrupt" was mentioned in the comments before, and I thought this was a bit dramatic but no, it's right. Tenant who left house immaculate - bye bye deposit. Concoct lies, bullying tactics etc. All they care about is money, customers are a mere ...
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What agent could do to change your mind?
Been upfront and fair Staff less rude Less excuses
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By: Roxburgh
Nov 12, 2014
View all comments (1)
JC Roxburgh Properties Ltd do not hold any tenants deposits. All deposits are held independently via a Government Approved Tenancy Deposit Scheme. No deductions can be made without proof and agreement of both parties. Should a dispute arise between landlord or agent and tenant, an independent adjudication process is followed ensure fairness for all. ...

“I used JC Roxbrugh in Troon for 3 years and I ......”

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Sep 11,2013
Minithumbdown
By: 'House'
Sep 11,2013
2 people found
this helpful
I used JC Roxbrugh in Troon for 3 years and I found their service realy bad when the property was handed back . The lady that runs the To Let side of things was very dismissive after I stopped letting my property even though I was trying ...
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What agent could do to change your mind?
If they managed the property and didn't just take the money and do as little as they could then I would think about it , but no chance as I couldn't rent the house out after they gave me my keys back
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“We have been using jc roxburgh for over a year ......”

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Jul 28,2013
Minithumbup
By: 'Sremayers'
Jul 28,2013
0 people found
this helpful
We have been using jc roxburgh for over a year now and we are forced to communicate by email with them because of our location, I have read other reviews of letting agencies and I feel that none of them are perfect but we have ...
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“Corrupt letting agents,Will fabricate lies to ensure they keep ......”

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May 22,2013
Minithumbdown
By: 'suzanne'
May 22,2013
6 people found
this helpful
Corrupt letting agents, Will fabricate lies to ensure they keep your security deposit. Rude women, the lot of them - especially Sarah. They do not pass on communication to each other which results in having to make several phone calls from to get anything felt ...
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What agent could do to change your mind?
They were liars, corrupt, rude and couldn't care less for customers. So they would need to improve on all areas of business. Or close down.
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“**AVOID THIS AGENCY AT ALL COSTS - UNLAWFUL DEDUCTIONS OF ......”

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Jun 16,2012
Minithumbdown
By: 'JC'
Jun 16,2012
3 people found
this helpful
**AVOID THIS AGENCY AT ALL COSTS - UNLAWFUL DEDUCTIONS OF DEPOSIT ** Cleaned flat from top to bottom and spent two days solid - not a mark anywhere and JC Roxburgh think its acceptible to charge cleaning fees for all the items that were already cleaned ...
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What agent could do to change your mind?
Fair deposit deductions, turning up on scheduled appointments.
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“We are a professional couple who arranged a viewing of ......”

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Jan 21,2011
Minithumbdown
By: 'AdamA'
Jan 21,2011
6 people found
this helpful
We are a professional couple who arranged a viewing of a property with this company of a flat in Stewarton. We were 'greeted' by a lady (didn't introduce herself) who was late and could barely mutter a hello. Isn't the whole point in an estate ...
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By: John C
Jan 21, 2011
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JC Roxburgh dont charge fees to prospective tenants??!! ...

“Service always excellent. Nothing too much trouble. If properties left ......”

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Dec 22,2010
Minithumbup
By: 'John'
Dec 22,2010
0 people found
this helpful
Service always excellent. Nothing too much trouble. If properties left dirty of course they need to be cleaned!!! I have let 2 properties with this Agent and no cleaning required. Do not believe all reviews you read!!...
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“[[EDIT ORIGINAL START]]they are very greedy in money values. ......”

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Dec 19,2010
Minithumbdown
By: 'sircartman'
Dec 19,2010
3 people found
this helpful
[[EDIT ORIGINAL START]] they are very greedy in money values. we had worked very hard in getting the property cleaned before we vacatedn and they still charged us...
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“Was interested in one of their properties, was told to ......”

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Apr 13,2010
Minithumbdown
By: 'Davey'
Apr 13,2010
3 people found
this helpful
Was interested in one of their properties, was told to stay away from them as everyone I talked to had a bad experience with them. We deceiced that the shop we wanted was the one they had. We decieded to express interest an got told ...
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“Avoid like the plague incompetent...”

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Jun 10,2008
Minithumbdown
By: 'Stuart'
Jun 10,2008
2 people found
this helpful
Avoid like the plague incompetent...
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By: M EAGLESHAM
Sep 26, 2008
View all comments (1)
Review rubbish!!! JC Roxburgh Properties Ltd do not have a landlord Stuart Wyllie. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Roxburgh Group, Troon KA10 6EB


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