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Ross & Liddell

60 St. Enoch Square Glasgow
City of Glasgow
G1 4AW

0141 221 9266
Website not available

Properties for Sale
Properties to Rent

“ Help... ”

May 03,2018
Minithumbdown
By: 'No'
May 03,2018
2 people found
this helpful
I have had tenants in my flat for 6 years, and wonderful and patient tenants. Since spring 2017 my tenants reported leaks in the roof, I contacted the agent and a year later it only got worse. Water pouring in wrecking my tenants flat, only until I ...
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Comment on agent fees
Bad
Was this helpful? Yes

“ Waste of money... ”

Apr 08,2018
Minithumbdown
By: 'Sebastian'
Apr 08,2018
4 people found
this helpful
It has been just over a year since I own a flat in the building that is managed by Ross & Liddell Ltd. So far, they[Ross & Liddell Ltd] forced me to give them almost £2000 for "managing the property" - but in ...
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Was this helpful? Yes
Oct 24,2017
Minithumbdown
Stephen Davis
Debbie McFarlane
By: 'GH'
Oct 24,2017
4 people found
this helpful
Complete scam merchants. Only lived in a property for 24 months, all paid by monthly durect debit. When I sold and moved hit wit a bill of £160. Despite the annual charge being £90 !! Inexpicable behaviour and no coherent explanation given. You must have no shame ...
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Comment on agent fees
Plucked out of thin air
Was this helpful? Yes
Feb 15,2017
Minithumbdown
By: 'simon'
Feb 15,2017
5 people found
this helpful
As a landlord I would strongly advise anyone considering a property as a buy to let source of investment not to touch anything that is factored by these crooks! They arent nicknamed Robb & Fiddle for nothing! I own 2 properties in Helensburgh that they factor &...
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Comment on agent fees
Fees are reasonable but they sting you with insurance & constant search for unnecessary repairs
Was this helpful? Yes
Jan 23,2017
Minithumbdown
By: 'Buccleuch Street'
Jan 23,2017
4 people found
this helpful
I am not sure that anyone could provide a positive review of this company. As the property factor in our building for the past three years we have found the Management to be totally lacking, in part due to the Property managers assigned to the ...
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Comment on agent fees
The fees are exceptionally poor given the service being provided
Was this helpful? Yes
Jun 06,2016
Minithumbup
Stephen Bell
By: 'nawaz'
Jun 06,2016
8 people found
this helpful
absolutely terrible service we are still waiting more than 3 months to get the ground floor area of the close painted, looking at the moment for other RELIABLE property management companies for better service....
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Comment on agent fees
bad
Was this helpful? Yes
Apr 03,2015
Minithumbdown
By: 'Aamer'
Apr 03,2015
11 people found
this helpful
This company sends us bills all the time without any serious discussion and even if I refuse the work they force it on and threaten me to pay the bills...
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Was this helpful? Yes
Jan 20,2015
Minithumbdown
By: 'tracy'
Jan 20,2015
9 people found
this helpful
Been a model tenant for 4 years with these guys. My daughter and I were left without heating or hot water for a full day, I called them first thing that morning to be told they would contact the plumber right away only to wait in ...
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Was this helpful? Yes
Dec 16,2014
Minithumbdown
By: 'James Young'
Dec 16,2014
10 people found
this helpful
Ross & Liddell are criminals. They will take your money and do nothing, if you object to paying them for doing nothing they will take you to court. I cannot emphasise enough that they should be avoided at all costs....
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What agent could do to change your mind?
their job
Attached Files
Was this helpful? Yes
Dec 12,2014
Minithumbdown
Stephen Bell
Marcus Robson
By: 'AyrMiles'
Dec 12,2014
11 people found
this helpful
Unresponsive, opaque with costs and completely unable to maintain trust with the owners of the building. They were dismissed as factors of the building and my perception was that they were as unpleasant, inconsiderate and obstructive to the handover process as they could be....
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Was this helpful? Yes
Dec 08,2014
Minithumbdown
Stephen Bell
By: 'Glasgow West End'
Dec 08,2014
6 people found
this helpful
Emails ignored, phone calls not returned. Issues of common concern raised by tenants initially ignored on grounds they are not the landlords and when we as landlords raised the same issues in September they are still unresolved in December. The only thing this factor is ...
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What agent could do to change your mind?
Provide some semblance of service.
Attached Files
Was this helpful? Yes
Aug 10,2014
Minithumbdown
By: 'Wallevilla'
Aug 10,2014
8 people found
this helpful
As an international real estate investor, I have dealt with managers and factors of various standards in Europe, USA and Asia. I have had this property and this factor for 3 years now, and it is amazing to see how consistent their incompetence and laziness is. ...
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What agent could do to change your mind?
The factor needs to remove present employees and employ competent people and then establish and implement a simple quality management system with objectives, vision and mission where the customer satisfaction is the main objective. (A 180 degree turnaround from present situation.)
Attached Files
Was this helpful? Yes
Jul 22,2014
Minithumbdown
By: 'Jim Barrie'
Jul 22,2014
9 people found
this helpful
Unfortunately 1 star was the least I could give Ross and Liddle. My advise before I start is simple if Ross and Liddle are involved do not buy or rent the property. I purchased my flat outright, paid all my bills to the factor on time ...
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Was this helpful? Yes
May 12,2014
Minithumbdown
By: 'Ronnie King'
May 12,2014
9 people found
this helpful
After seaking clarification on items included in the \'Statement of Account\' one agent informed me that third party insurance was only if you lived in a flat, I live in a four bedroom home,the other that all tennants had to have insurance. I ...
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Was this helpful? Yes
Apr 10,2014
Minithumbdown
By: 'Brown'
Apr 10,2014
6 people found
this helpful
I do pay them for "service" and what a service it is?! Unfortunately, I cannot do anything about it even I tried so many times!...
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Was this helpful? Yes
Mar 18,2014
Minithumbdown
By: 'Agnestha'
Mar 18,2014
11 people found
this helpful
Moved here and was sent bill by R&L factors. Well over what was stated when buying property said; £33 per month which included Building insurance. I did not set up a direct debit but they told me it would be £70 a month????? ...
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Was this helpful? Yes
Dec 09,2013
Minithumbdown
rob Armstrong
By: 'maddog'
Dec 09,2013
2 people found
this helpful
We have discovered Japanese knotweed in our property and it was one of the residents that told us. Their inability to deal with the matter resulted in his flat sale falling through. We are still waiting for a letter or plan from Ross and liddell ...
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What agent could do to change your mind?
Deal with the problem and put a plan in place
Attached Files
Was this helpful? Yes
Oct 09,2013
Minithumbdown
Stephen Bell
By: 'desperate'
Oct 09,2013
8 people found
this helpful
Absolutely useless - ignore all the constructive advices from the proprietors, all they\'re willing to do is spending money(a lot) on passive fire fighting fixes (above market rate) without any concern about the cost to the owners. Sign all kinds of uneconomical maintainance ...
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What agent could do to change your mind?
Completely change their attitude about the managing factor job and start to think on behalf of the customers.
Attached Files
Was this helpful? Yes
Aug 15,2013
Minithumbdown
John McCabe
By: 'Fergie'
Aug 15,2013
6 people found
this helpful
Had cause to raise issue and found his manner appalling. No customer service skills whatsoever - actually quite offensive. Moved house only to find he is the same factor agent for this area too. Have sent three emails regarding issues since and have been systematically ...
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What agent could do to change your mind?
In the instance of the first address, the agent, upon realising I was unhappy and found him unprofessional should have referred me to his manager instead of ignoring me. No-one at all has responded to any of my emails since I moved to my new address. A basic response or acknowledgement would have sufficed!
Attached Files
Was this helpful? Yes
Aug 02,2013
Minithumbdown
Marcus Robson
Irene Divanny
By: 'sum-bur'
Aug 02,2013
10 people found
this helpful
Absolutely disgraceful!!!, a useless billing system, no one, and I mean no one, including accountants can make head nor tale of the bills they send, we believe they rely on this to incorporate hidden charges, not relating to our properties. There are many terrible incidents ...
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What agent could do to change your mind?
Listened to us, been helpfull and not conned us!
Attached Files
Was this helpful? Yes
Apr 24,2011
Minithumbdown
By: 'Angry'
Apr 24,2011
7 people found
this helpful
They send you bills for work that hasn't been /didn't need done. They send threatening letters if you do not pay these bills immediately. Ross and Liddell requested that the close should be painted, all property owners disagreed. A few days later green gloss paint ...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
15% customers were satisfied with fees 15% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £55,000
  • Max: £335,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 2 0 2 0 0 0 0 0 16
rob Armstrong - upload your photo rob Armstrong
1 reviews

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John McCabe - upload your photo John McCabe
1 reviews

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Marcus Robson - upload your photo Marcus Robson
2 reviews

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Irene Divanny - upload your photo Irene Divanny
1 reviews

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Stephen Bell - upload your photo Stephen Bell
4 reviews

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irene devenny - upload your photo irene devenny
1 reviews

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gavin baird - upload your photo gavin baird
1 reviews

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Ryan Lochtie - upload your photo Ryan Lochtie
1 reviews

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Gavin Hamilton Baird - upload your photo Gavin Hamilton Baird
0 reviews

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Stephen Davis - upload your photo Stephen Davis
1 reviews

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Debbie McFarlane - upload your photo Debbie McFarlane
1 reviews

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Ann McMaster - upload your photo Ann McMaster
1 reviews

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Complaints Procedure

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Awards won by Ross & Liddell, Glasgow G1 4AW

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