40% lettings valuation accuracy
56% lettings fee satisfaction
No company information
...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
View all Reviews 58
24th Jan 2024
reviewed by 'Disgruntled customer'
5th Jan 2024
reviewed by 'Ian Macfarlane'
1st Dec 2023
reviewed by 'Lynda Joan Samuel'
17th Feb 2023
reviewed by 'James Smith'
26th Oct 2022
reviewed by 'Tania G'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 40% | 56% | £350 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 4 | 5 | 9 | 0 | 0 | 0 | 0 | 1 | 35 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Ross & Liddell Branches (view all 5)
Jan 24,2024
Jan 24,2024
1
people found
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this helpful
Absolutely hopeless company.
Their recent change from property managers to centralised repair teams has compounded the already rubbish service to a new low level. Outstanding issues and questions on energy savings, repairs, garden maintenance and billing concerns go unanswered. emails consistently get lost in their ...
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Jan 05,2024
Jan 05,2024
0
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Absolutely shocking customer service with no interest in solving issue. What could have been a simple fix 7 months ago is now a far larger problem which will no doubt be ignored....
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Dec 01,2023
Dec 01,2023
0
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When I have a problem and contact Gemma, I have found her to be responsive and understanding.
Lynda S...
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Feb 17,2023
Feb 17,2023
3
people found
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dreadful factors! If I could give zero stars I would.
Known as Rob & Fiddle! Their bills make it almost not worth renting out any property. Overpriced repairs, Overpriced insurance & dont get me started on the close lighting charges! They charge more than most 3 bed roomed ...
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Oct 26,2022
Oct 26,2022
0
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Amazing Landlord👍 , couldn't ask for more, understanding and very obliging when it comes to home repairs and overall communication In regards to any rental issues....
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Oct 20,2022
Oct 20,2022
7
people found
this helpful
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Without question the laziest most incompetent bunch of lying individuals you could ever have the misfortune of dealing with. Were it possible to award 0-stars I would. My only piece of advice if you are unfortunate enough to live on a development cursed by their ...
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May 13,2022
May 13,2022
1
people found
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Ross and Liddell started as my factors while I was living in the property, and when I needed to move out and start renting they were the obvious choice as property managers. They have been looking after me for over 10 years at this point and ...
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Feb 07,2022
Feb 07,2022
5
people found
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Ross & Liddell on the fiddle!
The worst factor you could ever ask for!
They Virtually extorted money from me & neglected to repair & maintain the communal close in my flat.
I can’t emphasise how much anxiety & stress I’ve had dealing with them.
They’re ...
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Dec 13,2021
Dec 13,2021
2
people found
this helpful
this helpful
An absolutely atrocious company. £60 per month but what for?? You call them to assist in resolving an issue and continue to charge you extra. But to get the issue solved/fixed you have to go through hours of calls with dreadful customer service along with ...
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Oct 15,2021
Oct 15,2021
3
people found
this helpful
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Excellent service with courteous and efficient staff.They have been letting my property for years and during that time they have been wonderful and a pleasure to deal with....
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Jul 07,2021
Jul 07,2021
9
people found
this helpful
this helpful
Beware underhand tactics! Ross and Liddell are the factors at our new build estate. We had received a first reminder for payment of fees owed. Having paid in full on 25/6, imagine my surprise when I am notified that we have been charged a late payment ...
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Jun 03,2021
Jun 03,2021
3
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TERRIBLE COMPANY. customer service is the worst i have ever dealt with. over charge every year for abysmal service. STAY WELL CLEAR OF THIS COMPANY !!...
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May 28,2021
May 28,2021
4
people found
this helpful
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Utter scum. Theaving, lazy, rude. They are vultures. £700 paid out in June. Just got another bill through for £250 in November. They clean the stairwells and send a guy round once every 3 months or so to flail a chainsaw at our bushes leaving them in a ...
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Mar 12,2021
Mar 12,2021
2
people found
this helpful
this helpful
As tenants, we were very happy with the friendly and professional service we received from Ross and Liddell. Any time we had an issue with the flat or wanted something fixed it was dealt with straight away, no fuss at all. Everything from the start ...
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Jan 12,2021
Jan 12,2021
5
people found
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this helpful
Don't even deserve one star absolute con artists! Charge a ridiculous amount of money for doing god knows what. If you miss a payment instead of contacting you by phone or email they send a letter which if you rent your flat out you don't ...
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Dec 15,2020
Dec 15,2020
7
people found
this helpful
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Never use this factor company. They charge too much money for a terrible service. Multiple people in our building have brought them to court for inflated bills and bad maintenance services. This company should not be in business, they are fraudsters....
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Jun 16,2020
Jun 16,2020
9
people found
this helpful
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charging admin penalties when we are in lockdown - nice way to increase their cash flow
not impressed
very pc notices on website but in reality pay us what we want or we will charge even more...
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Feb 03,2020
Feb 03,2020
2
people found
this helpful
this helpful
I was very pleased with their services. Ann and Clear were absolutely amazing by helping me with my inspection before leaving the flat. Fiona helped me greatly to solve many problems I faced while I was living in the property. Everyone was friendly and understanding. ...
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Jan 28,2020
Jan 28,2020
13
people found
this helpful
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I have never dealt with such an incompetent bunch of people in my life.
We've had numerous 'Account Managers' over the 3 years we've lived here and not once have any of them bothered to call back when we have left legitimate queries. They could not ...
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May 22,2019
May 22,2019
5
people found
this helpful
this helpful
How dare your Finance Director call me and suggest that I am somehow in the wrong over your "misplaced not lost" keys!!
Arrogance is appalling....
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Comment on agent fees
Not sure
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May 01,2019
May 01,2019
10
people found
this helpful
this helpful
There really isn't anything good to say about these people.
If you want to make good money easily ....set up as a factor. You can basically be as shoddy as you like, do the bare minimum and unless there's a residents committee you're accountable to ...
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Comment on agent fees
Offensive given what they say they do and actually don't
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May 21, 2019
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R and L factor our estate. They have been robbing us for years. Be good for estates to get together and fight them ...
Dec 10,2018
Dec 10,2018
11
people found
this helpful
this helpful
Ross and Liddell factor where I stay. They rob us blind of £120 a year per house for approximately 35 houses to cut an area of grass that would cost approximately three pounds of petrol to do so. They do nothing else for the area at all. ...
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Comment on agent fees
Horrendous
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Aug 27,2018
Aug 27,2018
10
people found
this helpful
this helpful
I will never go near a property which is factored by these expensive incompetent, lazy, good for nothings..
All I wabted was a quote, it took me 3 years of asking, with around 50 phone calls and every time a promise was ade to call me back.
...
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Comment on agent fees
WAAAAY to expensive for what they do
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May 18,2018
May 18,2018
5
people found
this helpful
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the only positive thing they have and the papers quality of the invoices that they send!! I waited 5 months to change a light bulb, and from 3 aspect to fix a moisture problem coming from outside!...
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May 03,2018
May 03,2018
13
people found
this helpful
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I have had tenants in my flat for 6 years, and wonderful and patient tenants. Since spring 2017 my tenants reported leaks in the roof, I contacted the agent and a year later it only got worse. Water pouring in wrecking my tenants flat, only until I ...
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Comment on agent fees
Bad
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May 01,2018
May 01,2018
2
people found
this helpful
this helpful
I am writing this review after having a property for rent with Ross and Liddell for the past 18 months. I have had the pleasure of dealing with nearly all of the staff and have found them to be professional, considerate, respectful, and willing to answer ...
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May 01, 2018
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thank you for your very kind review I hope your son enjoys his new home and if we can be of any help in the future it would be a pleasure ...
Apr 27,2018
Apr 27,2018
2
people found
this helpful
this helpful
I have used Ross & Liddell Lettings for a number of years. I have always found the service to be professional, consistent and of a high standard. All the staff are excellent and a pleasure to deal with. It is a very well run agency and ...
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May 01, 2018
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Thank you very much Stephen for such a lovely review. We really appreciate it. ... ...
Apr 19,2018
Apr 19,2018
2
people found
this helpful
this helpful
I started to look around for properties in the muirend and clarkston area
Just relocated back from Birmingham and Dubai so had no idea where to start looking
Well, said my sis, register with all the agencies in shawlands as a start
Honestly, everyone was ...
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Comment on agent fees
All great - no compaints
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Apr 19, 2018
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Thank you for the kind words Mike it was our pleasure, we are always happy to help should you need our services in the future. Good luck in your new home. ...
Apr 08,2018
Apr 08,2018
15
people found
this helpful
this helpful
It has been just over a year since I own a flat in the building that is managed by Ross & Liddell Ltd. So far, they[Ross & Liddell Ltd] forced me to give them almost £2000 for "managing the property" - but in reality all for nothing.
...
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Mar 14,2018
Mar 14,2018
2
people found
this helpful
this helpful
The team at Ross & Liddell has provided me an excellent service for almost 10 years.
My property was rented out and managed by Ann McMaster and Jenna Shearer and the rest of the team.
They handled all the work of finding tenants and moving them in, ...
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Comment on agent fees
Fees reasonable and competitive for the service provided.
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Apr 10, 2018
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Thank you Paul for your very kind review. If you ever need our assistance in the future please don't hesitate to make contact. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:27 PM 02/07/2018 by allAgents
