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    Chloe Lewsey
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    Tiana Pearce
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Rosedale Letting Specialists

12 North Street Bourne
Lincolnshire
PE10 9AB

01778 420011
Mar 27,2017
Minithumbup
By:
Mar 27,2017
0 people found
this helpful
We have been fortunate enough to have had Rosedales (formerly Reborn) look after one of our properties for several years now. From the start they have quite simply provided an outstanding customer service and have always acted in the most professional manner. It is quite rare these days for a company to consistently behave in such an exemplary and professional manner. All of the staff are highly trained, professional and always very polite. They go the extra mile in ensuring our continuing satis...
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Comment on agent fees
Excellent and very fair value for money !
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By: Hayley Norfolk
Mar 28, 2017
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Thanks Jon. Your loyalty and feedback is hugely appreciated by the team. Hayley ...
Mar 20,2017
Minithumbup
Chloe Lewsey
karen dow
By:
Mar 20,2017
0 people found
this helpful
I have just recently ended a tenancy with Rosedale, I need a short term 6 months. I can only say that from start to finish everyone I dealt with was professional and very polite. Understanding of my situation and worked with me to make the whole process very easy. It had been a pleasure to deal with Rosedale and I would recommend them to any prospective tenant....
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Comment on agent fees
Agents have to charge fees, non were hidden and all reasonable for the current market place.
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By: Hayley Norfolk
Mar 23, 2017
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Thanks so much for the review. We're very pleased you had a positive experience. ...
Feb 23,2017
Minithumbup
Tiana Pearce
By:
Feb 23,2017
0 people found
this helpful
Pleasure to deal with from start to finish, everything was made easy. But the most outstanding part about all this is the customer service recieved from Tiana. This made moving into my new home as smooth of a transition as any. Thank you and I look forward to all our future dealings....
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Comment on agent fees
Good
Was this helpful? Yes
By: Hayley Norfolk
Feb 27, 2017
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Hi Lee. Thank you for taking the time to post such a positive review. Tiana will be so pleased to receive these positive comments. Best wishes to you. ...
Jan 26,2017
Minithumbup
Tiana Pearce
By:
Jan 26,2017
0 people found
this helpful
The staff at Rosedale have gone the extra mile when I took on the property assisting at every level and making sure the paperwork etc went through smoothly....
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Comment on agent fees
The fees they charge are very reasonable.
Was this helpful? Yes
By: Hayley Norfolk
Jan 26, 2017
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Thank you Ian. So pleased that you have enjoyed your time in one of our properties and have been pleased with the service. All the very best, Hayley Norfolk. ...
Jan 24,2017
Minithumbup
Chloe Lewsey
Tiana Pearce
By:
Jan 24,2017
0 people found
this helpful
We cannot fault the service we have received from Rosedale Lettings. Right from the very first telephone conversation with Chloe Lewsey they have kept us very well informed of the whole process. Chloe met us at the property right on time, and she was very professional when going through the property with us. After we said we would take the house, Chloe kept in close contact with us via the telephone and email to keep us appraised of each step. Tiana then took over in the Bourne office and again,...
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Comment on agent fees
We thought the agents fees were very reasonable compared to some we looked at!
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By: Fred and Odette
Jan 25, 2017
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It was an easy review to write Hayley! We will complete our review when we have moved into our new property. ...
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
Rosedale Letting Specialists have always provided an excellent service for us, both as landlords and as tenants. We first contacted Rosedale a couple of years ago. Their agents have all been very professional and provide an extremely prompt and courteous service. They have understood our needs as landlords and when we recently had to rent ourselves for a year, they resolved any issues we had with the property extremely speedily. Their communication is excellent; they listen and respond very well...
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Comment on agent fees
Rosedale have a very fair pricing structure
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By: Hayley Norfolk
Jan 09, 2017
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'Julie and Alfie', Thank you so much for sharing your review of our service from both a landlord and tenant perspective. Your particular reference to our communication is much appreciated as this is something we really focus on as a business. We're all really pleased that you feel so positive about your experience. We promise to keep up the good work! Thanks again. ...
Jan 03,2017
Minithumbup
By:
Jan 03,2017
0 people found
this helpful
Without giving a life story ...I can only say a HUGE thank you to all the staff of Rosedale Letting Bourne that helped me with my search for my new home. Alysha especially ... such a kind hearted person. NOTHING was too much trouble and gave sound and thorough information from the start....
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Comment on agent fees
Expected
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By: Hayley Norfolk
Jan 04, 2017
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Thank you so much for your positive review. We are all pleased to hear of your thoughts on your experience of our service. We wish you a long and happy tenancy. All the very best. ...
Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
I am a landlady and cannot speak highly enough of the service I received from Rosedale Lettings. I commissioned Rosedale Lettings to let my property following a previous positive experience in purchasing a property through this company. Rosedale immediately responded to my initial query and were transparent from the start about their charges. These are very reasonable compared to other letting companies in the area but this does not compromise the high quality of service. Right from the start, t...
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Comment on agent fees
Very reasonable compared to other agents in Peterborough but I found Rosedale offer a considerably better service
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By: Hayley Norfolk
Dec 16, 2016
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Thank you Susan for sharing your experience. Your comments reflect the commitment to high service standards within our business. It has been a pleasure working on your behalf. ...
Nov 02,2016
Minithumbdown
karen dow
By:
Nov 02,2016
3 people found
this helpful
Horrible estate agent, had nothing but problems with the bourne branch. They are just money grabbing people, they have no respect when talking to you and think they are above the rest, when I moved in i would have to call in several times to ask a simple question and would never get a response back, I spent all day cleaning the house when i left whilst i was ill and to be told they are taking £200 out of my deposit for this stuff, I am a single mum and had nothing but bad things said about...
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Comment on agent fees
Very expensive, lots of hidden fees. My new estate agent took £160 referencing fee and that it is!!!!
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By: Hayley Norfolk
Nov 26, 2016
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Dear Katie. Many thanks for writing your review and I am sorry that you feel you have reason to write such comments. We certainly do not believe we are above anybody else, albeit we have reason to be proud of our high levels of service. We treat all clients with respect and appreciate that it is our tenants as well as our landlords that keep us in business. We do have thorough record keeping processes and as a result I am able to provide you with a direct response to the points you raise. Whe ...
Sep 02,2016
Minithumbdown
By:
Sep 02,2016
0 people found
this helpful
My experience with Rosedale has become an absolute disaster. Viewed the property on the 12th of August and everything seemed perfect, applied with minimal issues (other than problems that are out of their control) however after this everything started going down hill. Guarantor checks were not completed until 1 week before our move in date, the employment reference email was not sent until the morning prior to the move. However, we receive a phone call mid day discussing a time and place to sign...
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By: Hayley Norfolk
Nov 25, 2016
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Dear 'Ellie'. Your report of delays with referencing is simply not accurate. Upon requesting a guarantor there was a delay with the application details reaching us. Upon receipt, all guarantor references were completed within 2 working days. There were delays with the tenancy being able to commence due to issues with parts arriving for essential repairs by a contractor. We communicated regularly during this time. It is our understanding that both applicants were living at home with family at the ...
Oct 12,2014
Minithumbdown
By:
Oct 12,2014
1 people found
this helpful
Week 1 - arranged by email to view a property. On the morning of the viewing they contacted to ask if I was attending. Despite saying yes, no show from agent. Claim on next working Day was I had been emailed with cancel. No evidence, nothing in my junk mail. Week 2 - waited outside property as arranged after 2 .5 hour drive to be toldam waiting outside wrong property. Apparently I had been emailed but no evidence. Went to the correct property which was a poor comparison, same price but ...
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Was this helpful? Yes
By: Hayley Norfolk
Nov 29, 2016
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I'm sorry to hear of your experience Gareth. I can confirm that we do have evidence of our email communications to you. I understand that email was the best form of contact for you at that time. There was clearly some confusion regarding the second property you requested to view and if we were unclear at any time I apologise profusely for that. I am satisfied however that we endeavoured to update you at every step. I trust your property search went step and wish you well for a happy tenancy. Pl ...
Aug 28,2014
Minithumbdown
By:
Aug 28,2014
4 people found
this helpful
Do not use this agency. When leaving the property I grafted my "*" off to clean the house. There were no issues when I left, but they charged me half my deposit 300 quid. To send in a cleaner when I left. They wanted the oven to be in a brand new condition which isn't possible on an oven over 3 years old atleast. There was no damage to the house in any way shape or form. When leaving the property a cleaner should be complementary. I've rung around an no cleaner charges 300 quid to clea...
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What agent could do to change your mind?
Not charge me 300 quid for nothing
Attached Files
Comment on agent fees
Disgraceful
Was this helpful? Yes
By: Hayley Norfolk
Sep 02, 2014
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Thank you for your review. As we take all feedback, whether positive or negative, very seriously we have taken the time to look in to your comments. Due to the fact that we aim to return the full deposit to as many tenants as possible as a result of the processes we take and advice we provide tenants in preparing their properties for hand over, we actually have relatively low numbers of deposit claims. For this reason we believe we have identified the claim in question. The report you give is no ...
May 09,2014
Minithumbup
By:
May 09,2014
1 people found
this helpful
I came across this site this morning and was quite surprised to read the comments on here. I have been a tenant of Rosedale Letting Specialists for approximately two years and have always found their service to be excellent. Maintenance is responded to quickly, albeit the landlord isn\'t always as responsive as I would like, and they are very friendly. I have resigned my contract regularly, which has been an inexpensive and easy process. I know of other tenants that rent through Rosedale and hav...
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Was this helpful? Yes
By: Hayley Norfolk
Sep 02, 2014
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Thank you taking the time to add such positive comments. This is very reflective of the feedback we receive on a daily basis, but it is very rare for satisfied clients to write so publicly about positive experiences, so thank you very much indeed. We are 100% committed to maintaining the high level of service you have become accustomed to. ...
Apr 05,2014
Minithumbdown
By:
Apr 05,2014
3 people found
this helpful
This agent does not do anything to help you when you have a problem. We had a leaking cold water pipe that was over a mains 13 amp plug and of course with the water getting in it kept blowing the main fuses. We were told at first that it was not their problem I should get it fixed. Had another 9 important jobs that needing addressing 4 of which were there health and safety issues, one being a down pipe leaking and my partner slipping over and injuring her back, they never did anything about i...
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What agent could do to change your mind?
Acted in a professional manner when faced with complaints and acted on them, instead of ignoring the tenant.
Attached Files
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By: Hayley Norfolk
May 09, 2014
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Dear 'Nik', Thank you for taking the time to write a review. Unfortunately the company and yourself both know that your review contains significant inaccuracies. At this stage my professionalism means that I would not wish to comment further in a public 'environment' regarding the truth of the matter. As you are aware this is being followed up via appropriate channels. Client care is at the heart of what we do, but unfortunately external factors can sometimes influence the overall outcome of c ...
Apr 19,2013
Minithumbdown
By:
Apr 19,2013
5 people found
this helpful
Do not touch these people with a bargepole. They rarely dealt with any maintenance issues we had, ignored our complaints, were condescending and rude on the phone whenever we rang and then told our landlord we were difficult tenants....
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Was this helpful? Yes
By: Hayley Norfolk
Aug 09, 2013
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Hello Hannah. I am sorry to read your review regarding the issues you had whilst renting via ourselves. It is my intention that all clients have a positive experience. The vast majority of feedback is very positive regarding our service and so comments such as yours are taken very seriously. I would welcome direct contact from you so that I can find out more about the specific issues you had so that I can investigate further. At this point I would to apologise for any inconvenience or upset you ...
Areas covered
  • PE10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
83% customers were satisfied with fees 75% accuracy of agent's valuations
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3 0 5 5 0 0 0 0 1 1
karen dow - upload your photo karen dow
2 reviews

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Chloe Lewsey - upload your photo Chloe Lewsey
2 reviews

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Tiana Pearce - upload your photo Tiana Pearce
3 reviews

About Tiana No description set View full profile

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Last updated at 2:04 PM 24/01/2017 by Hayley Norfolk

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Last updated at 2:04 PM 24/01/2017 by Hayley Norfolk

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