Heaton, NE6
4.4/5, 12 reviews
92% recommended
80% sales valuation accuracy
83% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction
Rook Matthews Sayer is the Region’s Leading Estate Agent and sells more homes than any other estate agent in the Region of Newcastle to Northumberland. We’d love to help you sell or buy your next home. Our services include residential sales and lettings, property management, auction, commercial sales ... show more Rook Matthews Sayer is the Region’s Leading Estate Agent and sells more homes than any other estate agent in the Region of Newcastle to Northumberland. We’d love to help you sell or buy your next home. Our services include residential sales and lettings, property management, auction, commercial sales and lettings, mortgage services, conveyancing and surveys and valuations. Whatever it is you need on your property journey, we’ve got it covered. We have 17 branches across the Region and 130 team members who are all dedicated to achieving the best result for you. With 400 new house hunters joining our database each week we are perfectly suited to match buyers and sellers and help get you moving. Our friendly and expert team would love to hear from you.

Opening Hours
Address

Rook Matthews Sayer
258 Chillingham Road
Heaton
Northumberland
NE6 5LQ
0191 276 1283

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 83% £115,000 £185,000
Lettings 100% 33% £575 £575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 0 0 4 1 3 0 1 0
Areas covered
  • NE6
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA DPS
Latest Properties

No Properties

“Support...”

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Apr 23,2019
Minithumbup
Natalie
Zara
By: 'Carole'
Apr 23,2019
0 people found
this helpful
Thank you to Zara Rosellini and Natalie Halford -Best. Appreciate the support and help you give with my journey to find a new home. Always accommodating and setting up lots of viewing. Wish you both well for the future. With kind regards, Many thanks, Carole...
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“Great dedication...”

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Dec 05,2018
Minithumbup
Adele
By: 'Soft'
Dec 05,2018
0 people found
this helpful
My tenants moved out rather unexpectedly but Adele went out of her way to ensure that the premises were fully checked over and restored to a lettable standard. She then worked very hard to find new tenants and we have now re let the place. ...
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Comment on agent fees
They can alway be less.
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“Tenant Finding Service...”

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Nov 28,2018
Minithumbup
By: 'BMITCH'
Nov 28,2018
0 people found
this helpful
I recently used RMS to find new tenants. Adele Cox & Vicky Gordon were very helpful and the service was quick and painless. Would recommend and will use again....
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Comment on agent fees
The fees were matched to other local estate agents so can't complain.
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“My recent house sale....”

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Nov 28,2018
Minithumbup
By: 'Margaret'
Nov 28,2018
0 people found
this helpful
I would just like to thank both Lindsay Chipchase and Jennifer Bird who were very helpfull during my recent house purchase. They were very professional with regards to every aspect of the sale, and made it a very smooth transaction. Thank You ladies....
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“Thru good times and bad...”

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Nov 19,2018
Minithumbup
jennifer
By: 'Philip'
Nov 19,2018
1 people found
this helpful
Ups and downs on any sale...and there were bumps in my particular road. Got there in the end and RMS Heaton helped get the job done. Most agents in my opinion are well below average but RMS Heaton proved better than average....
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Comment on agent fees
Fair enough.
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“Excellent service...”

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Nov 19,2018
Minithumbup
Natalie
By: 'Ian'
Nov 19,2018
0 people found
this helpful
Having used RMS as letting agent for 5 years with my 4 properties they have never failed to find a tenant in a timely manner. I have had no problem with any of the tenants , and Natalie Adele and Jen have have always kept me up to ...
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Comment on agent fees
The fees are competitive against other agents
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“Excellent Service...”

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Nov 19,2018
Minithumbup
By: 'Will'
Nov 19,2018
0 people found
this helpful
I instructed the team at Rook Matthews Sayer to sell a newly refurbished flat in Heaton. The property was sold within just a few days of coming onto the market. I was impressed by the proactive and professional approach of the team throughout the whole ...
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Comment on agent fees
The fees were very competitive.
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“Excellent customer service and knowledgable on the local market...”

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Nov 19,2018
Minithumbup
jennifer
By: 'Robby'
Nov 19,2018
0 people found
this helpful
I purchased a flat through Jennifer . Once my offer was accepted she kept me up to date with the progress of the purchase. Liased with my lawyer and allowed for a smooth purchase . Very clued up on the local market :)...
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“Reassuring and efficient...”

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Jun 27,2018
Minithumbup
By: 'Nicki'
Jun 27,2018
1 people found
this helpful
Heaton branch dealt with the sale of my property - and the team were helpful, on the ball and very friendly. They found a buyer for my house within two weeks. I felt that they dealt with any issues with skill and diplomacy - and ...
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Comment on agent fees
Fixed fee which seemed reasonable.
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“SALE...”

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Jun 22,2018
Minithumbup
Lindsay
jennifer
By: 'BRIAN'
Jun 22,2018
1 people found
this helpful
VERY GOOD SERVICE THROUGHOUT. VERY ATTENTIVE GOOD COMMUNICATION. ATTENDED PROPERTY VERY PROMPTLY AT THE OUTSET. AS HOUSE WAS EMPTY KEPT AN EYE ON THINGS. INVOLVED THROUGHOUT BID AND SALE PROCESS WITH SOLICITORS...
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Comment on agent fees
GOOD & INCLUDED EPC
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“sale of property...”

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May 12,2018
Minithumbdown
By: 'shirley'
May 12,2018
2 people found
this helpful
Had an awful experience with RMS it took 18 weeks for a no chain on either side sale to go through. communication was very poor didn't return calls, were kept in the dark most of the time, It was truly awful only got sorted when we ...
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Comment on agent fees
not good for a terrible service
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“We have relocated from the midlands to Newcastle, purchasing a ......”

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Apr 04,2016
Minithumbup
Natalie
By: 'Purchaser'
Apr 04,2016
2 people found
this helpful
We have relocated from the midlands to Newcastle, purchasing a property through the RMS Heaton Branch. From initial offer through to completion we were thoughly impressed by the proactive management and attention to customer service demonstrated by Natalie. When difficulties were encountered in the sales ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact the branch for details.
Last updated at 2:42 PM 30/03/2016 by Cassie

Awards won by Rook Matthews Sayer, Heaton NE6 5LQ


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